Today, the auto service industry is as difficult as it ever has been, and the competition is fierce. However, the country's largest multiple shop operators are growing, and for good reasons. Christian Brothers Automotive had been in business for 13 years before offering its first franchise option. Twenty years following that initial expansion implementation, the Texas-based company has 155 stores in 22 states. The company’s chief financial executive and vice president of franchise and strategic development, Josh Wall, has overseen that growth in recent years as it’s become more and more rapid.
“The idea was to grow the right way, even if that meant slowly but surely,” he explains. “We want to make a place for ourselves in the marketplace where we offer high-level customer service and make relationships that are lifelong in nature. We need to build that relationship and trust in every case.”
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