Google’s AI Will Answer All of Those Unread Emails For You

Google’s new Smart Reply can save you time by responding to simple emails.

SPONSOREDUpdated 2:14PM • 03/17/16

At No Limit Agency*, we receive a lot of emails. And by a lot, we mean our staff of 30+ people tallied a collective total of 1,097,433 emails in 2015 alone.

Fortunately, good news is on the horizon for those inundated by their inbox—Google is turning the immense power of its artificial intelligence loose in the browser-based version of Gmail. For any business that has ever been overwhelmed by tackling their unread emails, this is good news—now, Google can answer your emails for you, thanks to its Smart Reply technology.

Google’s neural networks, which are programmed to learn behaviors through training, do all the work. Users can choose from three responses suggested by Google’s AI. You also can use the suggested responses as starting points, editing or adding text as you like. Smart Reply can even tell the difference between an email from a real person and a spam blast, offering one-click responses for the former but not the latter.

From there, Smart Reply scans a message that hits your inbox, decides whether it’s worth answering and formulates three responses. For example, an email reading “Can you call me tomorrow?” brings up responses of “Sure, what time?” “Sure, what’s up?” and “I won’t be available tomorrow.” A question about rescheduling a meeting suggests answers based on your Google calendar availability.

According to Greg Corrado, senior research scientist on the Google Brain Team, the intent behind Smart Reply is to save time replying to simple logistical emails rather than to replace thoughtful, longer messages. He hopes it helps its users spend more time in the real world.

“The less time I spend typing ‘See you soon’ with my thumbs on my phone, the more time I have to actually enjoy the walk down the street to meet my friend,” Corrado said.

While this is just the beginning for the Smart Reply technology, there’s no denying the staggering power behind Google’s AI. Recently, Google pitted man against machine. Its AI program, called AlphaGo, took four of five games against Korean Lee Sedol, an 18-time world champion of the board game Go. According to Tech Crunch, this shows that Google’s technology is capable of finding solutions where humans don’t see it.

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