Give to Gain: How Lenny’s Built a Fan Base Through Customer Service

By Matt Diaz You just finished eating a “large” Deluxe Club weighing a pound, chips and a drink from Lenny’s Sub Shop. As you loosen your belt two notches, you begin looking around for a place to throw out your trash and all you find is a friendly employee ready to clear your table and refill you.....

By Matthew DiazStaff Writer

SPONSOREDUpdated 11:05 AM • 07/25/12

MORE STORIES LIKE THIS

How Vishal Juneja Turned a Family Tradition Into a Paris Baguette Franchise Built on Heart and Community

How a Family Vacation Inspired Raj Pingili to Bring Paris Baguette to Towson, Maryland

From Chiropractic to Coffee: These BIGGBY® COFFEE Franchisees Are Brewing Something New in Troy, Ohio

From Personal Care to Purpose-Driven Business: Why This Couple Is Bringing Griswold to Houston

Featured Franchise News

Chick-fil-A Tops Customer Satisfaction Rankings for 11th Year as Challenger Brands Gain Ground

Technomic Releases Annual Ranking of the Top 15 Fast-Food Chains in the U.S.

Rising Jobless Claims Could Signal Challenges — and Opportunities — for Franchising

Hardee’s Lawsuit Highlights the Risk of Going Off-Model in Franchising

Featured Brand News

From Near-Quit to 7 Figures: Success With Lawn Doctor in Jacksonville, Florida

Atomic Wings Debuts in Metro East With Fairview Heights Grand Opening

Pet Wants Shares Expert Tips on Cleaning Pet Gear Safely in the Dishwasher

Griswold in Andover, Minnesota, Connects Students and Seniors Through Pen Pal Program