Meet the Franchise Supplier: AnswerConnect

AnswerConnect is a company that provides call center support services for franchises and small businesses. In a recent interview with 1851 Franchise, Karen Booze, certified financial executive (CFE) and director of business development at AnswerConnect, outlined how the company stands out as a franchise supplier, the importance of human-to-human interaction in today’s franchising industry and more.

The Problem AnswerConnect Solves

AnswerConnect's primary focus is to ensure that businesses, both franchisors and franchisees, do not miss valuable calls from potential customers. They have found that businesses that miss 30% of their calls can potentially lose up to $1.6 million in revenue. To address this issue, AnswerConnect helps businesses stay open 365 days a year by providing 24/7 call center support, capturing information, setting appointments and making outbound calls for emergency situations. By having a human voice answer calls, businesses retain customers and avoid losing them to voicemail or competitors.

AnswerConnect’s services include:

• Business Answering Services
  • Small Business Answering Service
  • Virtual Receptionist
  • After Hours Answering
  • 24/7 Live Answering
  • Bilingual Services
  • Call Forwarding
  • 1-800 Number Answering Service
  • Customer Support Center & Specialists Services
  • Small Business Virtual Receptionist Services
  • Inbound Sales
  • Call Routing & Transfer
  • Lead Capture Tools
  • Urgent Call Handling
  • Inbound Direct Response
• Franchise Answering Services
• Order Management
• Call Center Solution
  • Small Business Call Center
  • Customer Support Service & Care Provider
  • Inbound Services
  • Dedicated Agents
  • Call Center Solution Lead Capture Tools
• Web Chat Services

Ideal Customers and Service Offerings

AnswerConnect's services cater to any franchisor or franchisee who needs call center support. They work with franchisors to handle initial intakes and appointment setting for their franchisees. Additionally, they assist franchisees in answering calls and managing customer interactions. AnswerConnect aims to help businesses grow and succeed by taking the burden of call handling off their plates, allowing them to focus on other essential aspects of their operations.

The Importance of Human Connection

AnswerConnect believes that answering calls with a human voice can make a significant difference in a business' success. Many franchisees might feel uncomfortable or lack the skills to make those initial calls to potential customers. AnswerConnect acts as a wingman — warming up the leads and setting the stage for a more successful sales process. Having a human voice on the other end creates a personal touch that makes customers feel valued and respected.

Human Connection, Business Growth

By addressing the problem of missed calls and providing call center support, AnswerConnect helps businesses grow and thrive. The power of human connection remains essential in the franchise industry, making services like AnswerConnect invaluable for franchisors and franchisees alike.

To learn more about AnswerConnect, watch the full video interview here.