1851

<div style="color: rgb(34, 34, 34); font-family: arial, sans-serif;"><a href="https://www.potbelly.com/franchising/investment?utm_source=1851franchise.com&utm_medium=article&utm_campaign=qsr-magazine-potbelly-teams-with-service-management-group-to-recapture-customer-experience-2707016" target="_blank" rel="nofollow" style="color:rgb(17, 85, 204)" target="_blank">Potbelly</a>&nbsp;is looking to improve the customer experience at its locations through a new partnership with&nbsp;Service Management Group. According to&nbsp;<a href="https://bit.ly/2MHX9sp?utm_source=1851franchise.com&utm_medium=article&utm_campaign=qsr-magazine-potbelly-teams-with-service-management-group-to-recapture-customer-experience-2707016" target="_blank" rel="nofollow" style="color:rgb(17, 85, 204)" target="_blank">a recent article in QSR Magazine</a>, the brand hopes to rekindle a quirky, fun atmosphere across its network of locations.</div>

<div style="color: rgb(34, 34, 34); font-family: arial, sans-serif;">&nbsp;</div>

<div style="color: rgb(34, 34, 34); font-family: arial, sans-serif;">Service Management Group has tools ranging from SMG VisitView to SMG SocialView, and BrandGeek. Potbelly will leverage these to track customer feedback to help the brand remain competitive in the segment.</div>

<div style="color: rgb(34, 34, 34); font-family: arial, sans-serif;">&nbsp;</div>

<div style="color: rgb(34, 34, 34); font-family: arial, sans-serif;"><span style="color:rgb(34, 34, 34)">&ldquo;Enhancing our customer listening program is a key initiative in our turnaround strategy and we&rsquo;re committed to getting better connected with our customers,&rdquo; said CMO Brandon Rhoten.</span></div>

<div style="color: rgb(34, 34, 34); font-family: arial, sans-serif;">&nbsp;
<div>Read the full article&nbsp;<a href="https://bit.ly/2MHX9sp?utm_source=1851franchise.com&utm_medium=article&utm_campaign=qsr-magazine-potbelly-teams-with-service-management-group-to-recapture-customer-experience-2707016" target="_blank" rel="nofollow" style="color:rgb(17, 85, 204)" target="_blank">here</a>.&nbsp;</div>
</div>

QSR Magazine: Potbelly Teams with Service Management Group to Recapture Customer Experience

1851 Franchise

In order to remain competitive in its segment, Potbelly will track and analyze customer data through this new partnership.

qsr-magazine-potbelly-teams-with-service-management-group-to-recapture-customer-experience

Keke's Breakfast Cafe

Inside Keke’s Breakfast Cafe’s Hands-On Training System: How the Brand Sets Franchisees Up for Success from Day One

inside-kekes-breakfast-cafes-hands-on-training-system-how-the-brand-sets-franchisees-up-for-success-from-day-one

Caring Transitions

Caring Transitions Ranks No. 358 on the Franchise Times Top 400 List for 2025

caring-transitions-ranks-no-358-on-the-franchise-times-top-400-list-for-2025

TWO MEN AND A TRUCK

TWO MEN AND A TRUCK® Proudly Serves Those Who Serve: Supporting Veterans on the Move and in Business

two-men-and-a-truck-proudly-serves-those-who-serve-supporting-veterans-on-the-move-and-in-business

Building a Caring Transitions Business as a First-Time Entrepreneur

building-a-caring-transitions-business-as-a-first-time-entrepreneur

Local Siblings Launch Caring Transitions of Somerset County to Build Legacy and Serve Seniors with Compassion

local-siblings-launch-caring-transitions-of-somerset-county-to-build-legacy-and-serve-seniors-with-compassion

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Development Website Builder

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

Amazon outage, AWS outage, Amazon AWS logo

The Day the Cloud Stalled: How Amazon's Outage Impacted Franchise Economy

amazon-aws-outage-franchise-impact-travel-dining-failure

Thursday 1851 Franchise Agg - NASAA’s Noncompete Push

NASAA’s Noncompete Push Puts Franchise Growth on Uncertain Ground

franchise-noncompete-nasaa-advisory-reasonableness-standard

How a Steady Economy Could Help Franchisors Plan Their Next Move

how-a-steady-economy-could-help-franchisors-plan-their-next-move

Bed Bath & Beyond - Franchise Expansion - Retail Strategy - 1851 Franchise

Bed Bath & Beyond Launches Franchise Model as Part of Comeback Strategy

bed-bath-beyond-franchise-expansion-retail-strategy

Senior Entrepreneurship - Franchising - 1851 Franchise

Senior Entrepreneurship Is Rising — And Franchising Is a Key Outlet

senior-entrepreneurship-franchising-silver-startups

NJCAR v. Ford - New Jersey Supreme Court Limits Standing Under Franchise Practices Act

New Jersey Supreme Court Limits Standing Under Franchise Practices Act

new-jersey-franchise-practices-act-njcar-v-ford

McDonald’s Is the Latest Franchise To Bet Big on Beverages with 500-Store Premium Drink Test

mcdonalds-is-the-latest-franchise-to-bet-big-on-beverages-with-500-store-premium-drink-test

Health Care Hiring Slowdown Highlights In-Home Care Franchise Opportunities - 1851 Franchise Agg

Health Care Hiring Slowdown Highlights In-Home Care Franchise Opportunities 

health-care-hiring-slowdown-in-home-care-franchise-opportunities

Power Eats: Smoothie King Rolls Out Food Nationwide To Fuel Franchise Growth

smoothie-king-food-menu-power-eats

A Practical Playbook: Who To Call First When Franchising Your Business

franchising-your-business-who-to-call-first

image of jerome hanway from right at home Las Cruces, New Mexico 1851 franchise franchisee spotlight

Jerome Hanway Is Building His Right at Home Franchise Around His Mission To Serve

right-at-home-franchise-las-cruces-jerome-hanway

graphic image of an 1851 franchisee spotlight brayden and johnny steven of teriyaki madness

Father-and-Daughter Team Bring Teriyaki Madness to Wichita, Kansas, With Big Expansion Plans

johnny-brayden-steven-teriyaki-madness-wichita

image of franchise deep dive from 1851 franchise on doody calls franchise authority brands

DoodyCalls Franchise Costs, Fees, Profit and Data for 2025

doodycalls-franchise-deep-dive

photo-of-laynes-chicken-fingers-dalton-dennis-southern-oregon

23-Year-Old Entrepreneur Brings Soon to Be Famous Chicken™ to Southern Oregon With 3-Unit Layne’s Chicken Fingers Franchise Signing

laynes-chicken-fingers-dalton-dennis-southern-oregon

QSR Magazine: Potbelly Teams with Service Management Group to Recapture Customer Experience

MORE STORIES LIKE THIS