Right at Home

<a href="https://rightathomefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-uses-data-to-help-franchisees-succeed-2716210" target="_blank" rel="nofollow">Right at Home</a>, one of the nation’s <a href="https://1851franchise.com/rightathome/right-at-home-ranks-among-entrepreneurs-2021-franchise-500-list-2714893#franbuzz">leading providers of home care</a> for seniors and adults with disabilities, is no stranger to the power of data. By investing in the right technology over the years, Right at Home has been able to improve the lives of its owners, caregivers and clients alike. In 2019, the company rolled out a proprietary platform called RightFocus, a central place where owners can obtain data on their business performance to help make future decisions.&nbsp;Now, as the COVID-19 pandemic and a <a href="https://www.healthcareitnews.com/news/silver-tsunami-coming-healthcare-time-prepare?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-uses-data-to-help-franchisees-succeed-2716210" target="_blank" rel="nofollow">growing senior population</a> creates a stronger demand for quality, in-home senior care, prospective franchisees have the opportunity to tap into Right at Home’s data-driven business model to provide an in-demand and essential service.<h4>How RightFocus Positions Franchisees for Success</h4>All Right at Home franchisees have access to the RightFocus platform. The RightFocus dashboard visually depicts all components of <a href="https://1851franchise.com/rightathome/franchising-with-right-at-home-2709672#franchisor">the Right at Home business model</a> so franchisees can see how to scale their business properly and optimize operations. The system uses data and key benchmarks to identify areas of opportunity, adaptable business practices, timely strategies and resources needed to succeed.&nbsp;“We know first-time business owners are wearing a lot of hats, so when they start to scale their business, it can be difficult to know what you are doing right and what you are doing wrong,” said Right at Home COO <a href="https://www.linkedin.com/in/margaret-haynes?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-uses-data-to-help-franchisees-succeed-2716210" target="_blank" rel="nofollow">Margaret Haynes</a>. “With RightFocus, franchisees can evaluate certain areas of the business model and adapt as necessary. It is really a way to help our franchisees focus on what is most important based on their unique market. Our goal is to help them build sustainable, profitable businesses, and with our ongoing data platform, we can implement current and ongoing strategies to help them scale.”&nbsp;<h4>How RightFocus Tracks Key Performance Indicators (KPIs)</h4>With RightFocus, each franchisee has access to ten distinct KPIs within four main business components: supply and demand, quality, operations and market.&nbsp;The supply and demand component includes three KPIs: how many caregivers’ applications are needed per week to support the operation’s client base, how many hours are given to the caregiver and how many customers are coming in. “In our industry, owners constantly need to be hiring caregivers because they are the ones who provide the service to clients,” said Haynes. “Franchisees need to be aware of the optimal caregiver-to-client ratio and use those insights to continue growing the client base.”&nbsp;The “quality” component includes KPIs centered around caregiver satisfaction and client satisfaction. This provides valuable feedback and is a prime example of how the RightFocus system can be used to not only enhance the business, but also the overall experience for both staff and clients.&nbsp;The operations business component evaluates four KPIs, including variable expenses, growth margins, fixed expenses and financial health. When it comes to the market category, the primary KPI outlines how well franchisees are bringing their services to their particular territory and how involved they are with their community through the use of demographic evaluations.&nbsp;“RightFocus provides a dashboard where owners can quickly see a visualization of these ten KPIs and their business model,” said Haynes. “In all four business segments, the data allows franchisees to react quickly, adapt and identify opportunities to enhance their operations within their local communities. No one in the caregiving space is offering this kind of comprehensive tool — it is a major differentiator that makes it easy for business owners to keep their finger on the pulse and continue growing.”&nbsp;The Right at Home corporate team also has access to the system wide data, which allows the brand to take a holistic view of the health of the system, as well as hone in on particular regions or states and create a plan for growth. Right at Home’s business coaches can also utilize the data to help train and support franchisees. By ensuring all parties have access to the same transparent data point, the corporate team, coaches and business owners can ensure their strategies and decisions are working together toward a common goal.<h4>Why Data Is More Important Than Ever</h4>This year, <a href="https://1851franchise.com/rightathome/home-care-health-news-right-at-home-sets-sights-on-boomer-consumers-with-custom-aging-in-place-approach-2714892#brand-latest-stories">more people need care than ever before</a>, but many families no longer feel safe sending their loved ones to assisted living facilities. That means more people are turning to Right at Home. The COVID-19 pandemic forced Right at Home to quickly boost communications, update virtual training resources and ensure its software and equipment could meet increased demands.&nbsp;“With the COVID-19 pandemic, it has never been more important to provide franchisees with the ability to see what is going on with their business and use those data-driven insights to ensure clients and caregivers feel satisfied, comfortable and safe,” said Haynes. “In addition, the KPIs ensure franchisees can adapt to the rapidly changing environment and continue appealing to the growing pool of potential clients. The RightFocus platform has proved to be a valuable tool in <a href="https://1851franchise.com/rightathome/lessons-learned-from-right-at-homes-journey-through-2020-2715196#brand-latest-stories">educating business owners and providing best practices</a> during this unprecedented year.”&nbsp;Looking ahead, Right at Home will continue to look at new ways to harness technology and accurate data to improve operations and better connect its network.“As the senior care, home care and healthcare industries continue to evolve, we know data is going to be essential,” said Haynes. “The RightFocus dashboard has been very well received over the past two years, and we look forward to further enhancing the franchisee, caregiver and client experience while growing the Right at Home brand throughout the country.”For more information on franchising with Right at Home, visit: <a href="https://rightathomefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-uses-data-to-help-franchisees-succeed-2716210" target="_blank" rel="nofollow">https://rightathomefranchise.com/.</a>

How Right at Home Uses Data to Help Franchisees Succeed

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The leading senior home care brand applies its RightFocus platform to track KPIs at every level of the company and make decisions at the corporate level to positively impact franchisees' businesses.

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SPRINGFIELD, MA&nbsp;—&nbsp;<a href="http://rightathomefranchise.com">Right at Home</a>, the industry-leading in-home care franchise with more than 750 locations across the United States and four other countries, is targeting Springfield for its next phase of strategic growth, with a focus on smaller communities and nearby rural areas where families often have fewer local care options. The brand plans to open at least one new unit across Springfield, Westfield and surrounding communities to meet the growing demand for in-home support for seniors and adults with disabilities who want to remain at home.For local entrepreneurs, the opportunity is clear: build a relationship-driven business in markets where assurance travels fast and dependable care can make an outsized impact. In many rural communities, families face longer drive times, limited provider choice, and fewer resources to help loved ones age in place.&nbsp;<a href="http://1851franchise.com/rightathome/info">Right at Home’s</a> model is designed to help franchisees bring consistent, professional care closer to where people live while creating a resilient local business rooted in the community.“We see real opportunity in Springfield and Westfield. Families here need reliable care, and there are local leaders who want to step up and provide it,” said&nbsp;<a href="https://www.linkedin.com/in/jennychaney/">Jennifer Chaney</a>, Senior Vice President of Franchise Development and Sales. “We’re excited to meet people who care about their community and want to build a business that makes a difference.”Right at Home enters 2026 after a steady year of development and progress. The company awarded 24 new territories in 2025 and completed 22 resales, with nearly 30 new offices opening across the country, many tied to territories sold in 2024. “It’s been a really fantastic year,” Chaney said. “Territory sales and resale activity have both been very consistent with years past. There haven’t been any curveballs or unforeseen circumstances that got us off track — it’s just been a solid, steady year for our system.”The region presents a strong opportunity for in-home care services, with an aging population over 65+ of 30,271 seniors requiring care in Springfield, Westfield and its surrounding communities. This is 20 percent of the area’s total population.Right at Home strengthened its franchisee tool kit in 2025 with major technology rollouts, including a systemwide Zoho CRM launch to support functions from client management to day-to-day scheduling, and a new Encapture partnership that produced a custom app to make daily operations easier by streamlining onboarding, training and document sharing. The brand also expanded family-facing support through RightAssist, a discreet monitoring bracelet and mobile app, and deeper involvement in Medicare’s GUIDE (Guiding an Improved Dementia Experience) program to better serve families caring for loved ones with dementia.The company’s reputation for quality continues to be recognized across the franchise industry. Right at Home has been ranked on the Entrepreneur Franchise 500 list for the 22nd consecutive year and was named a 2025 Top Franchise Brand for Multi-Unit Owners by Entrepreneur Magazine. The brand also received the Culture100 Award from Franchise Business Review and was named to Franchise Business Review’s 2024 Hall of Fame. In 2025, Franchise Business Review celebrated Right at Home with several major honors, including Top Overall Franchise, Most Profitable Franchise, and recognition for culture, veteran opportunities, and franchisee satisfaction.Right at Home is dedicated to helping seniors and adults with disabilities live independently through personalized in-home care. Its services range from companionship and personal care to assistance with everyday activities. Each locally owned office employs thoroughly screened and trained caregivers who are insured and committed to delivering peace of mind to the families they serve.“Our focus is on giving franchise owners the tools and guidance they need to thrive,” said&nbsp;<a href="https://www.linkedin.com/in/mallory-hoskinson/">Mallory Hoskinson</a>, Senior Director of Growth and Engagement. “Whether it’s lead generation, operations, or long-term strategy, we’re here to help them build strong, lasting businesses.”To learn more about franchising with Right at Home, visit&nbsp;<a href="https://rightathomefranchise.com/">https://rightathomefranchise.com/</a>.ABOUT RIGHT AT HOMEFounded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 750 franchise locations in the U.S. and four other countries.If you're interested in taking the next step in making a difference in your community as a Right at Home franchisee, visit http://rightathomefranchise.com or to read more about franchise ownership, visit our blog at:&nbsp;<a href="https://rightathomefranchise.com/forc/">https://rightathomefranchise.com/forc/</a>.

Right at Home Targets Springfield, Westfield and Nearby Rural Communities for In-Home Care Growth

Backed by a 750-plus-unit system and momentum from 2025, the in-home care franchisor is focusing on smaller markets where seniors need reliable support close to home.

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OMAHA, Neb.&nbsp;—&nbsp;<a href="http://rightathomefranchise.com">Right at Home</a>, the industry-leading in-home care franchise with more than 750 locations across the United States and four other countries, closed 2025 with strong growth and major progress in system innovation.The company awarded 24 new territories during the year and completed about 22 resales, helping both new and existing franchisees expand their footprint. Nearly 30 new offices opened across the country, many tied to territories sold in 2024.“It’s been a really fantastic year,” said&nbsp;<a href="https://www.linkedin.com/in/jennychaney/">Jennifer Chaney</a>, Senior Vice President of Franchise Development and Sales. “Territory sales and resale activity have both been very consistent with years past. There haven’t been any curveballs or unforeseen circumstances that got us off track — it’s just been a solid, steady year for our system.”<h2>Strengthening Operations Through Technology</h2>A major milestone for the brand in 2025 was the launch of Zoho CRM across the franchise system — a multi-year project designed to help owners streamline operations and improve communication. The new platform now supports everything from client management to day-to-day scheduling.“Zoho was a very big win for us and a huge project,” Chaney said. “We're very delighted to see the project in motion.”&nbsp;Another highlight of 2025 was&nbsp;<a href="http://1851franchise.com/rightathome/info">Right at Home’s</a> new partnership with Encapture. Together, the two organizations launched a custom app designed to help franchise owners manage daily operations more efficiently.The idea came directly from the field. Through the Strategic Leadership Council, a group of franchise representatives who share systemwide feedback, owners repeatedly asked for a mobile tool that could simplify onboarding, training and document sharing.“Our franchise owners wanted an app they could use to access training materials, handle onboarding, and share documents from their phones,” Chaney said. “So we partnered with Encapture, and it’s been a huge win for everyone.”<h2>Where Growth Is Headed</h2>As Right at Home plans for the year ahead, its development team is turning its focus toward several key markets, including Ohio, Pennsylvania, Minnesota, Michigan, Wisconsin, Massachusetts, and Iowa. Each offers favorable licensing requirements and growing populations of seniors who need care, as the company looks to close in on more rural areas that have historically lacked enough senior care options. Right at Home wants to enter these markets to truly make a difference in the lives of the elderly in those communities.Technology will continue to play a central role in 2026. The brand’s innovation team is already exploring how to responsibly integrate artificial intelligence into operations to make franchise management even more efficient.“There are so many ways our franchise owners can use AI in their businesses, but what are the best ways? What are the most efficient ways?” Chaney said. “We have a fantastic team and a fantastic department that does all the research on what's best for our franchise owners to incorporate into their business.”<h2>Building on the Right Kind of Growth</h2>For 2026, Right at Home plans to award at least 24 new territories, consistent with its measured approach to expansion. Chaney says the goal isn’t just about numbers; it’s about finding the right people to carry the brand’s mission forward.“This is a very people-centered business,” she said. “You have to have a passion for people.”Chaney also emphasized that resale opportunities will remain a valuable entry point for prospective owners. These existing businesses come fully operational with staff, clients, and infrastructure already in place.“Buying a resale is like stepping into a plane that’s already in flight,” she said. “It’s a running business that’s ready to keep going under new leadership. For many buyers, that’s the best fit.”ABOUT RIGHT AT HOME:Founded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 750 franchise locations in the U.S. and four other countries. For more information about Right at Home, visit&nbsp;<a href="https://www.rightathome.net">https://www.rightathome.net</a> or read the Right at Home blog at&nbsp;<a href="https://www.rightathome.net/blog/.">https://www.rightathome.net/blog/.</a>&nbsp;

After a year marked by consistent growth and new technology rollouts, the in-home care leader enters 2026 focused on smart expansion, AI innovation, and supporting mission-driven franchise owners.

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CLERMONT COUNTY, Ohio&nbsp;—&nbsp;<a href="http://rightathomefranchise.com">Right at Home</a>, the industry-leading in-home care franchise with more than 750 locations across the United States and four other countries, is targeting Clermont County, Ohio, for its next phase of strategic growth, with a focus on smaller communities and nearby rural areas where families often have fewer local care options. The brand plans to open a new location to serve Clermont County and surrounding communities, meeting growing demand for in-home support among seniors and adults with disabilities who want to remain at home.For local entrepreneurs, the opportunity is clear: build a relationship-driven business in markets where assurance travels fast, and dependable care can make an outsized impact. In many rural communities, families face longer drive times, limited provider choice, and fewer resources to help loved ones age in place.&nbsp;<a href="http://1851franchise.com/rightathome/info">Right at Home’s</a> model is designed to help franchisees bring consistent, professional care closer to where people live while creating a resilient local business rooted in the community.“We see real opportunity in Clermont County. Families here need reliable care, and there are local leaders who want to step up and provide it,” said&nbsp;<a href="https://www.linkedin.com/in/jennychaney/">Jennifer Chaney</a>, Senior Vice President of Franchise Development and Sales. “We’re excited to meet people who care about their community and want to build a business that makes a difference.”Right at Home enters 2026 after a steady year of development and progress. The company awarded 24 new territories in 2025 and completed 22 resales, with nearly 30 new offices opening across the country, many tied to territories sold in 2024. “It’s been a really fantastic year,” Chaney said. “Territory sales and resale activity have both been very consistent with years past. There haven’t been any curveballs or unforeseen circumstances that got us off track — it’s just been a solid, steady year for our system.”Clermont County presents a strong opportunity for in-home care services, with an aging population of 65-plus of 40,471 and&nbsp;a strain on existing senior care services across the area.Right at Home strengthened its franchisee tool kit in 2025 with major technology rollouts, including a systemwide Zoho CRM launch to support functions from client management to day-to-day scheduling, and a new Encapture partnership that produced a custom app to make daily operations easier by streamlining onboarding, training and document sharing. The brand also expanded family-facing support through RightAssist, a discreet monitoring bracelet and mobile app, and deeper involvement in Medicare’s GUIDE (Guiding an Improved Dementia Experience) program to better serve families caring for loved ones with dementia.The company’s reputation for quality continues to be recognized across the franchise industry. Right at Home has been ranked on the Entrepreneur Franchise 500 list for the 22nd consecutive year and was named a 2025 Top Franchise Brand for Multi-Unit Owners by Entrepreneur. The brand also received the Culture100 Award from Franchise Business Review and was named to Franchise Business Review’s 2024 Hall of Fame. In 2025, Franchise Business Review celebrated Right at Home with several major honors, including Top Overall Franchise, Most Profitable Franchise, and additional recognition for culture, veteran opportunities, and franchisee satisfaction.Right at Home is dedicated to helping seniors and adults with disabilities live independently through personalized in-home care. Its services range from companionship and personal care to assistance with everyday activities. Each locally owned office employs thoroughly screened and trained caregivers who are insured and committed to delivering peace of mind to the families they serve.“Our focus is on giving franchise owners the tools and guidance they need to thrive,” said&nbsp;<a href="https://www.linkedin.com/in/mallory-hoskinson/">Mallory Hoskinson</a>, Senior Director of Growth and Engagement. “Whether it’s lead generation, operations, or long-term strategy, we’re here to help them build strong, lasting businesses.”To learn more about franchising with Right at Home, visit&nbsp;<a href="https://rightathomefranchise.com/">https://rightathomefranchise.com/</a>.ABOUT RIGHT AT HOMEFounded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 750 franchise locations in the U.S. and four other countries.If you're interested in taking the next step in making a difference in your community as a Right at Home franchisee, visit http://rightathomefranchise.com or to read more about franchise ownership, visit our blog at:&nbsp;<a href="https://rightathomefranchise.com/forc/">https://rightathomefranchise.com/forc/</a>.

Right at Home Targets Clermont County and Nearby Rural Communities for In-Home Care Growth

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OMAHA, Neb. —&nbsp;<a href="http://rightathomefranchise.com">Right at Home</a>, the industry-leading in-home care franchise with more than 750 locations across the United States and four other countries, was named to&nbsp;<a href="http://www.entrepreneur.com/franchise500">Entrepreneur’s 2026 Franchise 500</a>, earning the No. 145 overall spot and ranking No. 2 in the senior care category. The brand moved up 73 positions from last year’s No. 218 ranking, underscoring strong performance across franchise growth, operational stability, and brand strength.Now in its 47th year, the Franchise 500 is Entrepreneur’s most comprehensive franchise ranking, evaluating systems based on more than 150 data points, including unit growth, financial strength, fees, support, and brand power.“Moving up more than 70 spots in one year — and ranking No. 2 in senior care — is a meaningful reflection of the work happening across our system,” said&nbsp;<a href="https://www.linkedin.com/in/jennychaney/">Jennifer Chaney</a>, Senior Vice President of Franchise Development and Sales. “Our franchise owners are building strong, sustainable businesses, and our corporate team is focused on giving them the tools, technology, and support they need to do that well.”<a href="http://1851franchise.com/rightathome/info">Right at Home</a> closed 2025 with steady, disciplined growth across its franchise system. The brand awarded 24 new territories during the year, completed approximately 22 resales and opened nearly 30 new offices nationwide. Much of that momentum was supported by continued investment in systemwide technology, including the rollout of a new CRM platform and a custom mobile app designed to streamline operations, onboarding, and training for franchise owners.“We’re very intentional about how we grow,” Chaney said. “This recognition reinforces that measured expansion, combined with operational innovation, is resonating — not just with prospective franchisees, but within the broader franchise industry.”The Franchise 500 ranking is widely viewed as a key benchmark for franchise performance and a trusted research tool for entrepreneurs evaluating franchise opportunities. Brands included in the ranking demonstrate resilience, adaptability, and long-term viability in a competitive marketplace.“Right at Home continues to stand out because of its people-first mission and its commitment to supporting franchise owners at every stage,” Chaney said. “As we look ahead to 2026, our focus remains on finding mission-driven owners and expanding into communities where quality senior care is truly needed.”To view Right at Home’s full ranking profile, visit&nbsp;<a href="http://www.entrepreneur.com/franchise500">www.entrepreneur.com/franchise500</a>. Results are featured in the January/February 2026 issue of Entrepreneur.ABOUT RIGHT AT HOMEFounded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 750 franchise locations in the U.S. and four other countries. For more information about Right at Home, visit&nbsp;<a href="https://www.rightathome.net">https://www.rightathome.net</a> or read the Right at Home blog at&nbsp;<a href="https://www.rightathome.net/blog/.">https://www.rightathome.net/blog/.</a>&nbsp;

Right at Home Named Among the Top Franchises in Entrepreneur’s Franchise 500 for 2026 

The in-home care franchise jumped 73 spots from last year, driven by steady system growth, ongoing technology rollouts, and strong franchisee performance.

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When&nbsp;<a href="https://www.linkedin.com/in/sacha-butts-9aa288361/">Sacha Butts</a> began looking into the senior care industry, the search became deeply personal. The U.S. Navy veteran and former federal investigator was forced to navigate a confusing web of care options following her mother’s unexpected cancer diagnosis.&nbsp;<a href="https://valley.labusinessjournal.com/healthcare/veteran-brings-right-at-home-to-simi-valley/">According to the LA Business Journal</a>, that difficult journey through a fragmented system ultimately inspired Butts to launch her own&nbsp;<a href="https://rightathomefranchise.com/">Right at Home</a> franchise in&nbsp;<a href="https://www.rightathome.net/simi-valley">Simi Valley</a> this past September.The experience of balancing a high-pressure career with the urgent needs of an ailing parent taught Butts that the right support does more than just help the patient. She quickly found that proper professional care allowed her to step back from the role of primary caregiver to simply be a daughter again. Now, she’s bringing that same relief to Simi Valley, Moorpark, Camarillo and Somis.The timing of the new business meets a critical need in the region. Data from the California Department of Aging shows that the population of&nbsp;<a href="https://vccf.org/ventura-county-aging-boom-will-intensify-experts-predict/#:~:text=The%20data%20that%20tumbled%20out,and%20virtually%20all%20other%20services.">Ventura County residents aged 60 and older</a> is expected to hit 240,000 by 2040. Currently, residents 65 and older already make up 30% of the county’s population, and many of these seniors expressed a clear preference for aging in place (rather than moving to institutional facilities).Butts spent nearly a year preparing for the launch, using the same attention to detail she honed as a federal investigator to navigate complex licensing and regulatory requirements. She spent hours researching the differences between non-medical in-home care and medical home health care to ensure she could guide families through their own moments of crisis."It was a very long, tedious process to get my license and get everything set up,” Butts told the L.A. Business Journal of her path to&nbsp;<a href="https://1851franchise.com/rightathome/info">Right at Home</a> ownership. “It’s been an interesting learning experience – this is my first time owning my own business."Her background in the Navy and as an investigator now informs how she goes about hiring. She applies a high level of scrutiny to her team, looking for the specific blend of professionalism and compassion that made such a difference for her own mother.By joining&nbsp;<a href="https://1851franchise.com/rightathome">Right at Home</a>, Butts is tapping into a brand with more than 750 locations globally. Her goal is to move beyond the paperwork and logistics to provide a human connection for those in her community. By offering reliable support for daily tasks like cooking and cleaning, she’s giving local families the gift of time, comfort and peace of mind.Read the full article <a href="https://valley.labusinessjournal.com/healthcare/veteran-brings-right-at-home-to-simi-valley/">here</a>.

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Navy veteran Sacha Butts transitions from federal investigations to senior care via a Right at Home franchise, providing local families with the peace of mind she discovered during a family crisis.

How Right at Home Uses Data to Help Franchisees Succeed

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