What Makes Right at Home Stand Out in the Senior Care Industry

Right at Home, the in-home care concept helping seniors and adults with disabilities live comfortably at home, stands out in the senior care industry with over 700 locations, a rich history of innovation, stellar rates of customer satisfaction, and award-winning services. As the senior care sector is expected to continue growing, Right at Home has positioned itself as an industry leader, and franchisees have the chance to make a difference in their local communities by becoming the leader of their own business.

“Time after time, when potential owners are exploring investing with us, the feedback I hear is how good our franchise process is,” said Jennifer Chaney, Vice President of Franchise Development at Right at Home. “The education and approval process, our support, and our communication are second to none when being compared to other franchises in the senior care space, which makes me feel wonderful.” 

With top-tier support and a franchise model built upon first-hand industry expertise, Right at Home continues to stand out in the senior care industry. 

A Right at Home Franchise Offers Unmatched Support and Resources for Franchisees

Right at Home has hundreds of satisfied franchisees because it listens to its owners and operators and provides them with the tools to have fulfilling, profitable businesses. 

“One thing I am so proud about is our franchisee validation,” said Chaney. “A lot of times, when people are researching a brand and they start contacting current franchise owners, that’s where the deal ends. But at Right at Home, this is often the moment when it clicks for potential owners. Everything we have told them up until this point gets to be validated by franchisees. It speaks volumes about us and our brand that our franchise owners are happy.” 

Right at Home is very engaged with its owners. Chaney noted that the franchise owners who take advantage of all of the tools and resources offered by the franchise are often the ones who find the most success.

One unique support feature that makes Right at Home stand out is its business performance coaches. Once a franchisee opens their doors, they are immediately assigned a business performance coach who will work alongside them to build a sustainable, profitable business. 

Another example of this is the franchise’s performance groups, which are exclusive to franchise owners who have been in the business for at least a year. These groups consist of around eight to twelve members who meet quarterly with the purpose of providing support and accountability to each other, sharing best practices under the guidance of a corporate-appointed performance group facilitator. 

Meanwhile, a strategic leadership council, composed of elected franchise owners who act as the voice of the franchise system, plays a crucial role in strategy development and decision-making at Right at Home. It emphasizes a two-way communication approach, with the council providing guidance and support based on franchisee feedback. These support systems contribute to a strong network for franchise owners, fostering collaboration, sharing knowledge, and strategic decision-making.

Right at Home Founder Allen Hager Was a Hospital Administrator

Right at Home, unlike any other senior in-home care franchisor, was founded by a hospital administrator, Allen Hager, in 1995. When founding the company, Hager knew the impact proper, compassionate in-home care has on the quality and longevity of one’s life. 

“Hager saw firsthand how people were being discharged from the hospital and then returning a month later because they weren't receiving the proper care at home,” said Chaney. “He quit his job as a hospital administrator and became a caregiver so he could provide care for people in their homes post-discharge from the hospital.”

That direct, first-hand experience is what Right at Home’s business model was founded on. The franchise continues to allow seniors to age in place and live independently in the comfort of their own homes. 

“I don't think a lot of franchisors can say this about the founder of their company,” Chaney added. “He really did shape what Right at Home is today.” 

For more information on franchising with Right at Home, visit https://1851franchise.com/rightathome/info.