We know the importance of putting our best foot forward, having an open and optimistic mindset and being authentic in our actions.

What is more challenging, though, is recovering gracefully when we falter. And that will happen, be it an off-day, words spoken in haste or a decision that proves incorrect.

What is critical is that you step up, own up to your mistakes and apologize, immediately and sincerely, to those impacted.

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Carrie Luxem

About the Author

Carrie Luxem

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1851 Franchise Contributor Carrie Luxem is the CEO of Restaurant HR Group