Lawn Doctor

When Kris Polmanteer purchased her first <a href="http://lawndoctorfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=lawn-doctor-franchisee-kris-polmanteer-expands-her-operation-in-the-longhorn-state-2704927" target="_blank" rel="nofollow">Lawn Doctor</a> territory in Magnolia, Texas, she was still working as an office manager for a landscaping company and did not have a partner, let alone a staff, to support the new venture. Today, Polmanteer is managing the business full-time along with five staff members, and the business has expanded to three territories.

According to Polmanteer, the most difficult part of that growth was learning to cede control over some aspects of the business.

&ldquo;I had to learn that I was stifling our potential by trying to do everything myself,&rdquo; Polmanteer said. &ldquo;Now I&rsquo;ve got people in the field who are doing great work on their own, and I can focus on the work that I&rsquo;m great at.&rdquo;

The work that Polmanteer is great at is business management, or as she puts it, &ldquo;working on the business rather than in it.&rdquo; Though Polmanteer had long worked in the landscaping industry before joining <a href="https://lawndoctor.1851franchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=lawn-doctor-franchisee-kris-polmanteer-expands-her-operation-in-the-longhorn-state-2704927" target="_blank" rel="nofollow">Lawn Doctor</a>, her skillset has always placed her in office management.

A mother of three, Polmanteer was a stay-at-home mom until her youngest child was in school, at which point she found part-time work at a landscaping company in Michigan. Polmanteer stayed with that company for seven years until 2012, when her family moved to Texas for her husband&rsquo;s work.

Polmanteer found office-management work at another landscaping company in Texas, but as that job started to look more and more like a career, Polmanteer started to feel frustrated with its limitations.

&ldquo;I didn&rsquo;t like the idea that my income was capped,&rdquo; Polmanteer said. &ldquo;I wanted to find something that I could own myself.&rdquo;

The allure of owning her own business inspired Polmanteer to consider franchising. So, she sought out a franchise broker, who recommended some franchise concepts that fit her experience. One of those concepts was Lawn Doctor, which immediately stuck.

&ldquo;It looked like a perfect fit,&rdquo; Polmanteer said. &ldquo;I understood the business components immediately, I was just going to have to learn the horticultural bit, and they had a streamlined system to help me do that.&rdquo;

Polmanteer was eager to jump in. She got in touch with Lawn Doctor&rsquo;s development team, and they began walking her through the startup process and the basics of lawn care. Once she was approved and secured her territory, Polmanteer got to work servicing clients, but she kept her office-management job for her first four months as a Lawn Doctor owner.

&ldquo;I expected there to be a bit of a wait before I got enough clients to do Lawn Doctor full-time, but we got up and running so fast,&rdquo; Polmanteer said. &ldquo;I quit my old job after four months so I could be out in the field with Lawn Doctor as much as possible.&rdquo;

According to Polmanteer, the field work is an essential component of learning the business.

&ldquo;Lawn Doctor has an incredible array of learning resources for new owners. I spent a lot of time online using their learning tools and talking to other Lawn Doctor owners and vendors, but nothing matched being out in the field and learning on my feet. I was learning new things so quickly.&rdquo;

Even after five years with Lawn Doctor, Polmanteer said she&rsquo;s still learning about the business.

&ldquo;I still run into new issues that customers are concerned with, and I&rsquo;m always confident to tell them we can handle it, even if it&rsquo;s brand new to me. With the resources and support Lawn Doctor provides, I know there isn&rsquo;t an issue we can&rsquo;t handle. I just have to get in touch with my corporate office or with another owner who has seen the issue before.&rdquo;

Two years ago, after Polmanteer&rsquo;s Lawn Doctor business hit a growth spurt and expanded into a second territory, her husband joined the business full-time, working in a utility role managing operations and helping out in the field.

&ldquo;Before Lawn Doctor, my husband was a land surveyor, so the business was not totally foreign to him, and he became essential as we were growing the business,&rdquo; Polmanteer said. &ldquo;When he joined Lawn Doctor, that was the moment that really changed our quality of life for the better. He didn&rsquo;t have to get up early in the morning and drive to work and report to a boss anymore. We were both in it together, working for ourselves.&rdquo;

Though the extra help from her husband was an immediate boon to productivity, Polmanteer was still reluctant to hire staff to work in the field. She was concerned that if she wasn&rsquo;t doing the work herself, she couldn&rsquo;t be confident that it was being done right.

Eventually, Polmanteer was encouraged by her business coach to hire help.

&ldquo;My coach really changed my thinking about the business,&rdquo; said Polmanteer. &ldquo;He showed me that I can be more effective by focusing on the higher-level operations and that it&rsquo;s possible to maintain the integrity of our service by hiring qualified staff.&quot;

Polmanteer began to hire a full staff, finding an operations manager to take over the bulk of her husband&rsquo;s responsibilities so that he could become a full-time sales manager. The organizational changes allowed Polmanteer to take on more customers, and she recently finalized the paperwork to take on her third territory.

Now Polmanteer is beginning to adjust to the new organization, which has allowed her to take a step back from the day-to-day operations.

&ldquo;It&rsquo;s really changed everything to have a full staff. Not only can I focus on business management, which has always been my strong suit, I can take a three-week vacation and the business stays up and running without missing a step.&rdquo;

According to Polmanteer, the reward she&rsquo;s reaping now is available to any Lawn Doctor manager who puts the work in and follows the system.

&ldquo;I tell new franchisees it&rsquo;s not a get-rich-quick-scheme; it takes work, but it&rsquo;s all set up for you. If you apply the model, there&rsquo;s a big reward. For me, the benefits were immediately apparent and they just kept coming. We grew quickly, my husband was able to join us, and most recently, I&rsquo;ve been able to take a step back and focus exclusively on the things I&rsquo;m best at. It just keeps getting better.&rdquo;

Lawn Doctor Franchisee Kris Polmanteer Expands Her Operation In The Longhorn State

1851 Franchise

Kris Polmanteer’s Lawn Doctor has grown from a one-woman operation to a full team of qualified professionals, allowing her to focus on her strengths

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After 11 years of ownership in Hot Springs, Arkansas, and more than 20 years with the brand, Todd and Janis Rucker have exited their&nbsp;<a href="http://lawndoctorfranchise.com">Lawn Doctor</a> franchise. In January, the pair officially closed a seven-figure deal as the business was acquired by their former general manager,&nbsp;<a href="https://www.linkedin.com/in/russell-dunning-218b1962/">Russ Dunning</a>, and his wife, Kalin, who will lead the next era of growth in the community.“When I hired Russ about six and a half years ago, I hired him with the intention of replacing me,” Todd said. “I feel like the transition with Russ was great because he’s been involved in a lot of the day-to-day decisions, and again, ultimately, we both knew that he and Kalin were going to acquire it.”While the Ruckers have spent the last few years actively preparing for a healthy exit from the Hot Springs territory, their journey with&nbsp;<a href="https://1851franchise.com/lawndoctor/info">Lawn Doctor</a> goes back much further.<h2>A Decades-Long History With the Brand</h2>The Ruckers’ first introduction to Lawn Doctor was over 20 years ago when they purchased a territory in another part of Arkansas, which they built from the ground up.“We had that up and running for about five or six years before we moved to Hot Springs,” Todd said. “After about a year there, I went to work for the local Hot Springs franchise and worked there for about five years. I was just thinking, ‘Let me get my kids through school, and we’ll see what happens.’ Then we ended up having an opportunity to buy it. We purchased that in 2015 and had it until early this year. It’s kind of a roundabout way of getting here, but had we not had the experience of learning and making a few mistakes [with our first territory], I don’t think this one would have gone quite as well.”When Todd learned of the opportunity to acquire the Hot Springs territory, he was confident that, using his prior experience as an owner and time spent as a team member in Hot Springs, he would be able to not just successfully acquire but continue to grow the business.&nbsp;<h2>A Thoughtful Ownership Journey Rooted in Stewardship</h2>A few years into leading the Hot Springs territory, Todd began looking to hire his eventual replacement, knowing the business would eventually change hands.“Our philosophy is that we don’t really own anything in this world anyway. We’re just a steward over it for a period of time,” he said. “So, when we took this business over, even though our names were on everything and we were the ‘owners’ of it, I knew we were a steward of it for a period of time. We did not know how long that was going to be. It’s a good mentality to realize that you’re not going to own anything forever. That’s freeing, in my opinion.”Though he never dodged the responsibility or accountability associated with business ownership, Todd knew that something would change down the line.“You manage it well and take care of it, but also think, down the line, what happens if I had a stroke? I want someone in there so that the business would continue on,” he said. “To make sure Janis would be alright until she could sell it, but also for everybody else that’s involved. There were 19 other families that were dependent on me being a responsible business owner. So I felt an obligation to have, at a minimum, somebody in there who would keep the day-to-day going. If we can find someone that could do the day-to-day but also transition to ownership one day — that’s even better.”When Russ joined the team, Todd took this approach. He knew that Russ would eventually take over, and he worked diligently to ensure Russ had the experience and expertise necessary to facilitate a seamless transition whenever that time came.<h2>The Road to the Exit</h2>While Todd had been working with Russ consistently to prepare him for the eventual transition, he embraced a more structured approach in early 2025.“I knew the energy had gone out of me,” he said. “I could have continued on for a couple more years with Russ running things day-to-day, but I didn’t think that was healthy for the business. I knew it was time to transition; I thought it was the fairest thing to do for everybody involved. I didn’t want the business to decline because my energy had waned.”After making the decision, though, Todd stayed engaged with Russ. He let Russ know in early 2025 that it would be their last year together, and they took on the next 12 months with intention.“That was leading into our spring season,” Todd said. “At that point, we both had to get over the shock. So we just went back to work, and throughout the year, I tried to show him the things that we did each time of the year — sales, advertising and things of that nature. He was already deeply involved, but we got him a little more involved with things like ‘Here’s who I talk to about the advertising,’ or ‘Here’s what’s going on in my mind.’”Ensuring Russ had the experience necessary and taking a step back to truly let him lead, the Ruckers set the stage for a smooth transition. While the existing team didn’t know exactly what was going on behind the scenes, Todd says they were getting accustomed to Russ being the leader and Todd and Janis popping in on occasion rather than being there all the time.Earlier this year, Todd and Janis officially exited the business, and Russ and Kalin took it over.Now in their early 60s, the Ruckers are taking time to travel, focus on their bucket list and take a bit of a breather.“Janis is happy to be a full-time grandmother. I intend to work at least part-time in the future, but I’m not sure what that will look like,” Todd said. “The immediate future is to travel and then see… I’m using this as my gap year.”As for the future of the business, the Ruckers are proud of what they’ve built and optimistic about what’s to come in Hot Springs.“Over the years, Russ has helped vet people, so they’re as much his team members as they were ours. And the fact that he was involved in the day-to-day decisions for several years was also good. It has worked out wonderfully,” Todd said. “I think Lawn Doctor of Hot Springs is in better hands now than it was when we had it. I hate to say that, but they’re very qualified. They’re great. And that’s what you want to do! You want it to get better.”To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/lawndoctor">https://1851franchise.com/lawndoctor</a>.&nbsp;

Photo of former Lawn Doctor franchise owners Todd & Janis Rucker

Drawing on lessons from their first stage of ownership, Todd and Janis Rucker built a sustainable Lawn Doctor model that ultimately led to a seven-figure sale to their longtime general manager.

franchise-resale-succession-success

For&nbsp;<a href="https://www.linkedin.com/in/dominick-pennella-9918a448/">Dominick Pennella</a>, the journey to becoming a franchise owner with&nbsp;<a href="http://lawndoctorfranchise.com">Lawn Doctor</a>, the 700-plus-unit national lawn care franchise, has unique ties back to his childhood and family. Growing up in Brooklyn in a traditional Italian family, Pennella was involved in the family landscaping business from a young age. He also saw just how important family was. As he approached adulthood, he wanted to explore other paths, which led him to the Navy“I was the baby of three kids. The family culture was already set; landscaping was the thing, and we were Italians who lived in Brooklyn,” Pennella said. “I just felt like there was so much more world to see. I’m appreciating all of these things now, in hindsight, but as an 18-year-old, I just wanted to get going. So I joined the military, and it was the scariest thing I ever did.”<h2>The Military to Corporate Transition</h2>For Pennella, the military was a way to fast-track personal growth, in a way, allowing him to explore what it would mean to go out on his own. It meant leaving his hometown and taking on the adventure without familial backing.He spent about four years in the Navy, working on submarines and doing things like monitoring nuclear reactors through a keyhole. In addition to meeting new people and seeing new places, his time in the Navy set Pennella up with a technical foundation that would define his corporate journey.This military background and technical proficiency opened doors for Pennella as he transitioned to civilian life. He was hired as a field service engineer for a biomedical company before even completing a college degree, but he was already looking toward the “next rung” of the ladder.“I was looking up at the next rung. I thought, ‘I can do that, and to do that, I would need an education directly in management,’” he said. “I decided to sign up for distance learning and see if I could work full-time and go to school at the same time. I did that for about five years. My master’s was in business management.”As he continued to climb the corporate ladder, Pennella returned to lessons he learned in his early landscaping years.“Whether you're showing up to someone's home to take care of a lawn or whether you're showing up to a hospital mid-surgery to take care of a blood gas instrument, the end result is still the same,” he said. “You still have to deal with people who are discontent. They don’t like the current situation, and they need to believe in you. You need to convey a plan, communicate throughout that process and close the loop at the end.”“Regardless of the perceived severity of what you’re fixing, any type of field service is similar,” he continued. “When I worked for my father as a landscaper, it was the exact same thing. A different product, but the exact same customer-facing experience. They want to know what you can do for them. ‘I’m in this situation. How can you help me? And can I contact you if I need anything?’ If you answer all those questions, they're happy. It was the same thing in medical device field service. So, I did well by literally copying the same tenets my father taught me.”Throughout his corporate career, Pennella’s approach earned him and his teams multiple awards and widespread recognition. But as he advanced, it also began to demand more from Pennella in terms of travel. When these requirements began to overshadow his family time, he knew it was time for a change.“I was successful, but my family is so important to me, and they were not more than 20% of my week in any given week in that life,” he said. “I knew it was time for a change.”Today, Pennella says that decision was fueled by the people who matter most — his wife of 14 years, Maria, who is also his partner in running the business, and their two daughters, Dora (11) and Gigi (7). He describes them as his daily inspiration and the driving force behind his decision to build something that would allow him to be present, ambitious and rooted at home all at once.“I didn’t even think of landscaping again, because that was what my dad did,” he continued. “I did electronics in the Navy, and that was my thing. But my father and I, one thing we have in common is the love of family. He couldn’t wait to get home and spend time with us when I was young, and I share that same view.”So, when he first began searching for his next opportunity, Pennella was looking for other roles in the same industry. He wanted to stick with “his thing,” just in a capacity that would require less travel and allow for more family time. After realizing that, at his level of seniority, any new role would be more of the same, he went to step two: franchises.<h2>Identifying Lawn Doctor: The Return to the Lawn Care Business</h2>“There are about a billion franchises for anything you could possibly think of, so how do you choose one?” he said. “I ended up finding some really great people — some franchise brokers. I took the Zorakle Assessment, and two days later, they called and said, ‘Hey, have you ever heard of&nbsp;<a href="https://1851franchise.com/lawndoctor/info">Lawn Doctor</a>?’”At this point, Pennella had not mentioned Lawn Doctor to the brokers, but he remembered it from childhood. He saw the green thumb logo and vehicles in the community and, as a child, asked his father how the business model worked since he never saw them cutting anyone’s lawn. At the time, his father explained that fertilization was one of the more profitable services in the lawn care space, but the conversation stopped there.So, when Pennella was presented with the Lawn Doctor franchise opportunity decades later, it almost felt meant to be.“When I started doing some research, I realized it might be the perfect fit. It tied in with my nostalgia, my culture, my history, my skill sets — everything,” he said. “And again, it’s field service. It wasn’t a straight line, and I don’t know where I would be if it wasn’t for the folks who guided me in the selection process. But when they said ‘Lawn Doctor,’ I thought, ‘Are you kidding me? I used to joke about comparing Lawn Doctor to the type of work I did in my father’s business.’ And here I am, the owner of a Lawn Doctor franchise! And I couldn’t be happier with the choice.”<h2>Building Momentum Through a Culture of Collaboration</h2>As Pennella launched&nbsp;<a href="https://www.lawndoctor.com/naples-fl/">Lawn Doctor of Naples-LaBelle-Marco Island</a>, he applied a sophisticated management lens to a local service model. This approach has already yielded impressive results, driving Pennella to blow his first-year projections out of the water within a couple of months. By focusing on communication and personal outreach, including knocking on clients’ doors himself, he was able to build trust and set the business up for an amazing first year.“It’s a simple, scalable model, and it sets you up to make your money back in a fairly short time frame,” he said. “It’s a great choice for a calculated risk-taker.”In addition to his own analytical lens, Pennella’s success has been driven by the support of the entire franchise system. Previously accustomed to a “dog-eat-dog” atmosphere in corporate America, Pennella was pleasantly surprised by the collaborative nature of the Lawn Doctor system. While he has worked diligently to educate himself on all facets of the business, he realized that, with the franchise system behind him, he didn’t have to absorb all of the information immediately and completely.“In the corporate world, everyone is looking for their own win. Here, a rising tide floats all ships,” he said. “I have at least five other owners and a dedicated mentor that I can call any time for any reason, and they’ll have an answer. I’m not scared to take on things I might not be an expert on yet because I have the backup to help me find those answers if needed.”&nbsp;Pennella is quick to credit those who have walked beside him during this first year. He highlights&nbsp;<a href="https://www.linkedin.com/in/scottspitz/">Scott Spitz</a> of&nbsp;<a href="https://www.lawndoctor.com/lakeworth-fl/lawn-care-in-west-palm-beach/">West Palm Beach</a>, who has served as a dedicated mentor, providing the institutional knowledge that only a veteran owner can offer. He also expresses deep gratitude for the ongoing support from&nbsp;<a href="https://www.linkedin.com/in/rafael-valle-a92584103/">Ralph Valle</a> in&nbsp;<a href="https://www.lawndoctor.com/jacksonville-fl/lawn-care-in-jacksonville/">Jacksonville</a> and the&nbsp;<a href="https://www.lawndoctor.com/fortmyers-fl/home/">Duffy family in Fort Myers</a>, whose insights helped him navigate the nuances of the Florida market, illustrating just how valuable it is to be a part of the Lawn Doctor system, which functions as a true team.As he prepares for continued growth, Pennella recognizes that there will be additional learning and growth opportunities as a Lawn Doctor owner, but he’s ready for them, and he encourages others in a similar position to consider taking the leap, as well.“If you are willing to learn agronomy and work closely with the franchisor, this can change your life,” he said. “It gave me the one thing I couldn’t find in the corporate world: the ability to put my family first without sacrificing my ambition. It’s the best decision I’ve ever made.”To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/lawndoctor">https://1851franchise.com/lawndoctor.</a>&nbsp;

Photo of Lawn Doctor franchisee Dominick Pennella and family

After making the switch to franchising for better work-life balance and to prioritize his family, Dominick Pennella exceeded his first-year projections by 50% in his first few months of operations.

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Design with photo of John Perry and Lawn Doctor logo

How a 20-Year Industry Veteran Tripled His Sales With a Lawn Doctor Franchise

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Happinest-Lawn-Doctor-Franchisee-Ralph-Valle-Profile-Jacksonville-FL-June-2025

From Near-Quit to 7 Figures: Success With Lawn Doctor in Jacksonville, Florida

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Each year, Entrepreneur’s Franchise 500 ranking is published, highlighting the strongest franchise brands in the industry. The list is prepared through the evaluation of over 150 data points spanning categories like growth, support and financial strength. In other words, size or rapid growth alone won’t guarantee a brand a spot in the ranking.&nbsp;For many franchise brands, being included in the ranking is an important achievement. According to a&nbsp;<a href="https://www.entrepreneur.com/buying-a-franchise/for-47-years-this-brand-has-kept-up-with-mcdonalds-and-dunkin-have-you-heard-of-it">recent Entrepreneur article</a>, only three brands have enjoyed the honor every year since the ranking started 47 years ago. McDonald’s and Dunkin’, two industry giants, make sense. The third is&nbsp;<a href="https://lawndoctorfranchise.com/">Lawn Doctor</a>, a smaller brand but clearly just as strong.Part of the larger&nbsp;<a href="http://happinestbrands.com">Happinest Brands</a> portfolio,&nbsp;<a href="https://1851franchise.com/lawndoctor/info">Lawn Doctor</a> is a 665-unit lawn care brand. While the brand has evolved over the years, CEO&nbsp;<a href="https://www.linkedin.com/in/scottfrith">Scott Frith</a> told Entrepreneur that the brand’s commitment to taking care of its franchisees has also been a key contributor to its success.“My father once said, ‘Treat a franchisee as if they can leave you tomorrow and you’ll be okay.’ In other words, make sure you understand their value in building this business alongside you. And that’s been a guiding principle,” Frith said. “So a real differentiator for us is how we’ve created the structures to help every franchisee unlock [success]. We’ve really ramped up training. For new franchisees, we have pre-training with digital content, then class for a week, practical training in the field — and then it’s ongoing with new initiatives. You also have a dedicated person with you for two years.”As Frith looks toward the future, he’s transparent about what has and hasn’t worked for Lawn Doctor, and he recognizes how the brand’s strength and history benefit owners across the Lawn Doctor system and larger Happinest Brands network.“Lawn Doctor, almost 60 years old now, is bringing a lot of operational experience — nearly 4,000 years between our franchisees and our team — across the platform,” he said. “So certainly that brings value to emerging brands that are small and learning.”Read the full article&nbsp;<a href="https://www.entrepreneur.com/buying-a-franchise/for-47-years-this-brand-has-kept-up-with-mcdonalds-and-dunkin-have-you-heard-of-it">here</a>.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/lawndoctor">https://1851franchise.com/lawndoctor</a>.&nbsp;

Photo of Lawn Doctor team member working outside, wearing blue button-down and khakis

Only three brands have been included in Entrepreneurs highly competitive Franchise 500 ranking every year. Lawn Doctor is one of them, standing next to some of the biggest names in franchising.

Lawn Doctor Franchisee Kris Polmanteer Expands Her Operation In The Longhorn State

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