Sylvan Learning

Monica Nicolau, <a href="http://sylvanfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=what-a-franchisee-wants-supplemental-education-providers-digital-touch-makes-operations-easier-2704064" target="_blank" rel="nofollow" target="_blank">Sylvan Learning</a>&rsquo;s CTO, has been around the company long enough to see franchisees running their location using file folders and pen and paper to running their locations entirely through best-in-breed digital devices. Nicolau, who was promoted to the role in mid 2015 after broadening <a href="http://sylvanfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=what-a-franchisee-wants-supplemental-education-providers-digital-touch-makes-operations-easier-2704064" target="_blank" rel="nofollow" target="_blank">Sylvan</a>&rsquo;s technological capabilities as the leader of its software development team, knows that the company works hard to support its franchisees&rsquo; questions.

&ldquo;We think of ourselves as technology partners to franchisees and support them throughout their entire lifecycle from deployment to day-to-day operations,&rdquo; said Nicolau. &ldquo;We analyze all the tickets we receive and meet on a weekly basis to analyze top ticket drivers and build them into our software development plan for the months and years ahead.&rdquo;

The nation&rsquo;s leading supplemental education resource and enrichment program provider to students of all ages and grade levels has a complex IT department staffed with over 40 employees. Comprised of in-house software developers and testers as well as infrastructure support and help desks, the company&rsquo;s IT department handles more than 3,000 help desk tickets per month. Eighty percent of calls are rudimentary questions, but a ticket is opened, tracked and closed for historical and learning purposes.

&ldquo;Our franchisees are able to use our technology to increase their business and also to access more consumers. Our digital format saves them administrative time, and are working to continually innovate&rdquo; said CEO John McAuliffe.

Sylvan&rsquo;s IT strategy is three-fold. First, to support the learning centers with a reliable and scalable platform for educational delivery through different device types, providers and users. Second, to provide a platform for better digital tools to support the sales and marketing efforts to enhance customers&rsquo; engagement. Third, to keep improving internally with new, efficient programs that further engage end users.

All members of Sylvan Learning&rsquo;s IT team are trained to have a deep understanding of Sylvan&rsquo;s franchisee support objectives. This understanding provides them with a unique insight into what franchisees want. Right now, for example, the current franchisee operations priority is advancing the enterprise administrative system. During the year ahead, Sylvan&rsquo;s IT department is also working on implementing new operational system to roll out in 2018. The system enhances the CRM function, scheduling and calendaring functionality, and it allows the brand to more efficiently track sales by products.

&ldquo;Franchisees have a broad, deep and talented team to support them for any issues they have running their business, whether the questions are operational or technical. We invest a lot to support franchisees; they are in good hands. The fact that we were able to transform the business from pen and paper to digital was huge, and we are still finding new ways to leverage technology to simplify operations for franchisees,&rdquo;&nbsp; said VP of Engineering and Support John Geiselman.

Sylvan Learning has been the industry leader for nearly 40 years with a proven business model that provides the most advanced and innovative approach to supplemental education in the industry. Sylvan assists students from ages 4.5 through college with a sizable program mix and modular curriculum that allows franchisees to deliver services through parent pay and institutional contract opportunities. This system delivers results where students realize two to three times more growth in math and reading scores than other students.

Sylvan Learning has over 750 locations in the world, with territories still available. Start-up costs range from $70,980 to $159,890. Its initial franchise fee is $24,000 with its all-in monthly fees consolidated into a 16 percent royalty fee on monthly gross revenue. For more information, <a href="http://sylvanfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=what-a-franchisee-wants-supplemental-education-providers-digital-touch-makes-operations-easier-2704064" target="_blank" rel="nofollow" target="_blank">click here</a>.

What a Franchisee Wants: Supplemental Education Provider’s Digital Touch Makes Operations Easier

1851 Franchise

Brand’s move from pen and paper to digital in 2011 pays off, both in front of customers and behind the scenes

This brand page has been paid for by SYLVAN LEARNING. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

what-a-franchisee-wants-supplemental-education-providers-digital-touch-makes-operations-easier

CONSUMER INFORMATION

The Sylvan Promise

How Sylvan Helps Students Get College Ready

Test Prep

Tutoring

Learn

Visit Website

SYLVAN LEARNING

Twitter

Facebook

LinkedIn

YouTube

SOCIAL MEDIA LINKS

How This Multi-unit Sylvan Learning Franchisee Grew Her Business During the Pandemic

Why Retired Teachers Love Working With Sylvan Learning

Sylvan Learning Franchisees Discuss Multi-Unit Ownership and Scaling Their Businesses

SYLVAN LEARNING MOST READ STORIES

LOGIN

ABOUT SYLVAN LEARNING

facebook

instagram

twitter

linkedin

What Parents Can Do To Support Their Students Outside of the Classroom

what-parents-can-do-to-support-their-students-outside-of-the-classroom

How to Reset over Winter Break and Prepare for the Second Semester

how-to-reset-over-winter-break-and-prepare-for-the-second-semester

Dakota News Now: Preventing Summer Learning Loss with Sylvan Learning

dakota-news-now-preventing-summer-learning-loss-with-sylvan-learning

WLNS: Sylvan Learning Owner Shares Insights on Michigan's Transition to Online Testing to Combat Declining Scores

wlns-sylvan-learning-owner-shares-insights-on-michigans-transition-to-online-testing-to-combat-declining-scores

Valley Business Report: How Susan Valverde Brought Sylvan Learning to the Rio Grande Valley

Valley Business Report: How Susan Valverde Brought Sylvan Learning to the Rio Grande Valley and Transformed Local Education

valley-business-report-how-susan-valverde-brought-sylvan-learning-to-the-rio-grande-valley-and-transformed-local-education

How Much Can I Make with Sylvan Learning?

how-much-can-i-make-with-sylvan-learning

Sylvan Learning: How To Make Buying a Franchise Less Scary

sylvan-learning-how-to-make-buying-a-franchise-less-scary

Why Sylvan, Why Now?

why-sylvan-why-now

Sylvan Learning Des Moines - $450,000 Grant - 1851 Franchise

Sylvan Learning of Johnston & Des Moines Awarded $450,000 Grant for Accelerated After-School Tutoring 

sylvan-learning-grant-des-moines

What a Franchisee Wants: Supplemental Education Provider’s Digital Touch Makes Operations Easier

MORE STORIES LIKE THIS