TWO MEN AND A TRUCK

After more than 30 years in business, <a href="https://franchise.twomenandatruck.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=for-national-moving-month-two-men-and-a-truck-offers-tips-to-avoid-moving-scams-2709826" target="_blank" rel="nofollow" target="_blank">TWO MEN AND A TRUCK</a> has never wavered in its <a href="https://1851franchise.com/twomenandatruck/two-men-and-a-truck-lives-out-motto-as-movers-who-care--2708680" target="_blank">commitment to providing exceptional customer service</a>. In fact, the brand&rsquo;s focus on transparency and consumer advocacy has resulted in an impressive 96 percent customer referral rate.

With National Moving Month kicking off<a href="http://www.1851franchise.com/twomenandatruck" target="_blank"> TWO MEN AND A TRUCK</a>&rsquo;s busiest season (from May to September), the brand has compiled tips for customers to avoid moving scams, which are on the rise.

TWO MEN AND A TRUCK CEO Jon Nobis&rsquo;s first tip to find a legitimate moving company is to look beyond face value when researching online reviews.

&ldquo;The number of Google reviews a brand has makes a significant impact on the customer&rsquo;s decision-making process, but what most customers don&rsquo;t know is that some moving companies pay or falsify their online reviews, which is against Google policy,&rdquo; said Nobis. &ldquo;This lack of authenticity in online reviews makes the process of hiring a trustworthy, reliable mover even more difficult for consumers.&rdquo;

Nobis notes that TWO MEN AND A TRUCK differentiates itself in the industry by hiring a third-party company, Bazaarvoice, which verifies that every review on our local websites is valid and authentic. Unfortunately, there is no way to verify the integrity of reviews across the internet, including those on Google or Yelp.

&ldquo;As a brand, we are laser-focused on transparency and building trust, ensuring that our customer experience is world class,&rdquo; said Nobis. &ldquo;Because moving scams are on the rise, we&rsquo;ve taken these measures up a notch and are committed to further developing <a href="https://1851franchise.com/twomenandatruck/how-two-men-and-a-truck-provides-its-customers-with-peace-of-mind-when-moving-a-typically-stressful-event-2707637" target="_blank">our customer service initiatives</a> with the launch of new technology-focused solutions that make booking a move easier for our customers.&rdquo;

And reviews aren&rsquo;t the only online issue that negatively impacts consumers. People searching for a moving company will see many advertisements from lead or data aggregators that want the user to think they are a moving company. Usually, these websites are hard to differentiate from legitimate professional moving companies because they often come up first when searching online. There are many websites that exist solely to collect information from moving customers and then resell the personal details.

&ldquo;It&rsquo;s important to make sure that you are requesting an online moving quote directly from a moving company that you are intending to work with,&rdquo; Nobis said. &ldquo;It can become very frustrating for a customer who believes they are submitting a moving request for a specific company and then three or four moving companies follow up with phone calls and emails. Customers need to be careful during their research phase to ensure they&rsquo;re only providing their personal information to companies they&rsquo;re interested in moving with.&rdquo;

Nobis&rsquo;s other tips include:

<ul>
	<li>Review Credentials: Is the company licensed and insured? Does it have a physical location in addition to its online presence? What rights do you have if something goes wrong on the move? Have friends and family had experience with the moving company?</li>
	<li>Get a Full Breakdown of Fees: What extra fees exist? Is a deposit required? Is it refundable? Does the company do free quotes?</li>
	<li>Ask About the Moving Crew: Are employees hired and paid directly by the moving company? Or are day-laborers used? What is the training process?</li>
	<li>Communication Process: Do they have a customer service representative available for phone calls? What hours do they operate?</li>
</ul>

&ldquo;It is important for consumers to do their research when hiring a professional mover,&rdquo; said Scott Michael, President &amp; CEO of the American Moving &amp; Storage Association.&nbsp; &ldquo;Not all websites are accurate, so you need to protect yourself and your possessions by investigating the companies you are considering entrusting with your move.&rdquo;

For National Moving Month, TWO MEN AND A TRUCK Offers Tips to Avoid Moving Scams 

1851 Franchise

With a mission to continuously strive to exceed expectations, largest franchised moving company prioritizes transparency and customer satisfaction

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ST. LOUIS, Mo.&nbsp;—&nbsp;<a href="https://franchise.twomenandatruck.com/">TWO MEN AND A TRUCK®</a> and&nbsp;<a href="https://franchise.twomenandajunktruck.com/">TWO MEN AND A JUNK TRUCK®</a> brought franchise owners and corporate leaders together for the company’s 2026 Annual Conference, held Feb. 21-24 at the Marriott Grand in St. Louis, Missouri. The multi-day event focused on collaboration, recognition, and strategic planning as the brand prepares for the upcoming busy moving season.“TWO MEN AND A TRUCK has always been about empowering our franchise owners to grow strong businesses while serving their communities,” said&nbsp;<a href="https://www.linkedin.com/in/randyshacka/">Randy Shacka,</a> president of TWO MEN AND A TRUCK. “Annual Conference gives us the opportunity to come together, celebrate the achievements across the system and share the strategies that will help our franchises continue to grow, even in a changing market.”This year’s theme, “Gateway to Growth,” was inspired by the conference’s host city and its historic significance as the gateway to the American West.“We were in St. Louis, which is home to the Gateway Arch, and historically it served as a staging point for explorers and pioneers. Our conference represents a gateway to growth for the system and our franchises”, said&nbsp;<a href="https://www.linkedin.com/in/rikishook/">Riki Shook</a>, marketing and communications director.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<h2>A Week of Learning and Collaboration</h2>Throughout the four-day event, franchise owners participated in keynote sessions, breakout workshops, and networking opportunities designed to help them strengthen their operations and prepare for the busy season ahead.“A lot of the focus this year was on innovation and technology, looking at where the system needs to be from a sales, marketing and operations perspective,” Shook said. “We really focused on tools for growth and where the moving industry is going as a whole.”The conference also featured a vendor marketplace with record participation from partners providing technology, marketing and operational services to franchise owners.“Having our annual conference at the beginning of the year really sets the stage for the rest of the year,” Shook said. “Franchise owners get to connect with peers, talk about what’s working in their markets and share best practices.”<h2>Recognizing Franchise Excellence</h2>A highlight of the conference was the annual awards ceremony, which recognized franchises and team members for operational performance, leadership, and community impact.During the conference, TWO MEN AND A TRUCK recognized franchises that reached major revenue milestones through the brand’s Million Dollar Club, which celebrates locations achieving significant levels of annual gross revenue.“We also had a new award this year, the Heart of the Brand Award,” Shook said. “That one was really to reinforce the ‘movers who care’ mindset and the support system that franchise owners build within their local teams.”The 2026 award winners included:<ul><li>Founders Award: Berkeley, California — Mark Snyir and Tanya Nickel</li><li>Safety Award: Lubbock, Texas</li><li>Business Moves Revenue Award: St. George, Utah — Justin Phillips and Kirk Phillips</li><li>Boxes and Packing Revenue Award: Hollywood/Ft. Lauderdale, Florida — Britt Lanier and Susan Lanier</li><li>Interstate Annual Gross Revenue Award: St. Louis, Missouri — Naim Gasanov, Doug Haber, John Judson, Tom Schopp, Joel Trost and Steve West</li><li>Multi-Family Award: Columbus, Ohio — Justin and Stephanie Clarey</li><li>Crated Moving Award: Springfield, Virginia — Martin Pollack</li><li>Sales Order Growth Award, Under 18 Months: Huntington Beach, California — Komal and Santanu Bandyopadhyay</li><li>Sales Order Growth Award, Over 18 Months: College Station, Texas — Jay Mellentine and Christine Thomas</li><li>Highest Single Unit Gross Revenue Award: St. Louis, Missouri — Naim Gasanov, Doug Haber, John Judson, Tom Schopp, Joel Trost and Steve West</li><li>Highest Multi-Unit Operating Unit Gross Revenue Award: Minneapolis South, Minnesota — Nick Bailey</li><li>International Move Hero: Sam Hellem - Colorado Springs, Colorado&nbsp;</li><li>Heart of the Brand Award: Taylor Suman — Fort Worth, Texas franchisee</li><li>Newsmaker Award: Twin Cities — Nick Bailey</li><li>Achievement In Excellence Program (AIE) No. 1 U.S. Metro Market: Charlottesville, Virginia — Nathan Bocock and Bryan and Rebecca Feldman</li><li>AIE Program No. 1 Mod-Market: Idaho Falls, Idaho — Terry Bruns, Lucas Keefe and</li><li>Exceptional Customer Service Award: Gainesville, Florida — Mark and Saundria Golden, Chris Hardoin and Anyse Medwedeff</li><li>Humanitarian Award: Grand Rapids North, Michigan — Heidi and Kyle Norcutt</li></ul><h2>Looking Ahead</h2>As the brand prepares for the busy summer moving season, leadership emphasized the importance of refining strategies now so franchise locations are positioned for success when demand increases.“The strength of our brand has always come from the dedication of our franchise owners and the teams they build in their communities,” Shacka said. “When we come together to share ideas, celebrate success and prepare for the year ahead, it reinforces the culture that has driven this brand for 40 years and positions our entire system for continued growth.”ABOUT TWO MEN AND A TRUCK:&nbsp;Headquartered in Michigan, TWO MEN AND A TRUCK is an international, full-service franchised moving company with more than 430 locations and 3,000 trucks operating in 47 U.S. states in addition to Canada, Ireland and the United Kingdom. Each location is independently owned and operated, and together, the TWO MEN AND A TRUCK network has performed more than 10 million moves since its inception in 1985. In 2026, TWO MEN AND A TRUCK was featured on Entrepreneur’s Franchise 500 list, where the brand was ranked No. 1 in the Moving/Junk Removal Services category. TWO MEN AND A TRUCK was also named a top franchise by Franchise Business Review and was featured on the Best National Moving Company List by Newsweek. In 2021, TWO MEN AND A TRUCK was acquired by ServiceMaster® Brands, which is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. ServiceMaster was founded as one of America’s first franchise businesses and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales. For franchising opportunities, visit&nbsp;<a href="http://franchise.twomenandatruck.com">franchise.twomenandatruck.com</a>.

Photo of TWO MEN AND A TRUCK annual conference

The brand’s “Gateway to Growth” conference brought franchise owners, corporate leaders and industry partners together in St. Louis to celebrate achievements and prepare for the year ahead.

TWO MEN AND A TRUCK® Celebrates Franchise Growth and Leadership at 2026 Annual Conference

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TWO MEN AND A TRUCK® Proudly Serves Those Who Serve: Supporting Veterans on the Move and in Business

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TWO MEN AND A TRUCK Marks 40 Years of Growth & Milestones

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For National Moving Month, TWO MEN AND A TRUCK Offers Tips to Avoid Moving Scams

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