If you want the best talent, stop searching for the perfect resume and start searching for the right person (and give people chances!). Carrie is a frequent keynote speaker on HR and leadership topics and regularly conducts employee training and leadership development workshops as well. She is the author of the recently published book,  Restaurant Operator's HR Playbook: Your Hands-On Playbook for Finding, Hiring, and Developing Leaders  and Implementing Organized People Systems and has been featured in  Entrepreneur ,  Restaurant News ,  Pizza Today  and  Independent Restaurateur .