1851

There are many different aspects of your role as a customer service representative, regardless of whether it&#8217;s face-to-face or on the telephone. Understanding some of the key tips that <a href="http://www.billhogg.ca/2015/08/designing-a-customer-experience-that-drives-results/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=6-valuable-tips-to-improve-customer-service-2731" target="_blank" rel="nofollow" data-mce-href="http://www.billhogg.ca/2015/08/designing-a-customer-experience-that-drives-results/">improve customer service</a> will enable your team to do their job better. Here are 6 valuable tips to improve customer service in your organization:1. Make people feel welcome People should always feel welcome when they enter your store or office, regardless of the reason. If they call, they should also be greeted with a friendly voice. This helps people feel more comfortable and the likelihood of them using your services is far greater.2. Listen first You can&#8217;t hope to provide great service unless you know what your customers want. Ask questions and listen to what they say. Give them your undivided attention and then help them to the best of your ability. Remember that all customers are different. This means their requirements may also be different, even if only slightly. If it&#8217;s within your power, you should help give them exactly what they need.3. Say yes as often as possible Some customers ask for things that may not be considered &#8220;normal&#8221; but could still be possible. Never say no unless something is impossible -- and even then provide an alternative if possible. If you don&#8217;t know if something can be done, check before giving a final answer. Then the customer will know that you have at least tried.4. Don't be afraid to apologize Things can sometimes go wrong, whether it&#8217;s your fault or not. However, you&#8217;re a representative of the company and if something has gone wrong, offer a sincere apology immediately on behalf of the organization. Customers appreciate acknowledgement of errors and once the apology has been made, you can then help remedy the situation so the customer ends up being a happy one.5. Follow-up If a customer is unhappy, try and help them. That&#8217;s a given. However, what often happens is that follow-up promises aren&#8217;t kept. If you promise to do something, it&#8217;s imperative that you do it. If you promise to return a call on a specific date and time, do it even if it&#8217;s to report that you don&#8217;t yet have the answer the customer needs. They&#8217;ll usually be prepared to wait longer if you&#8217;re honest and keep the lines of communication open.6. Phone tips In addition to the previous tips, there are some that specifically apply to people dealing with customers on the phone. Your phone manner is extremely important. You should always be courteous, polite, calm and positive. You&#8217;re there to help the customer, no matter what issue they have. Avoid using jargon when dealing with a customer as they probably won&#8217;t know what you&#8217;re talking about and that will only make them more frustrated and angry.It&#8217;s not common to have to place someone on hold. Ask them if it is okay to do so and make sure you keep coming back to them if they have to wait a while. There&#8217;s nothing worse than being on hold and listening to the same droning company messages over and over again, or even worse, getting cut off.If you have to transfer someone, make sure it&#8217;s a warm transfer. Introduce them to your colleague and explain the situation before letting them take over the call. Transferring someone into another queue where they end up having to explain the same problem all over again is the quickest way to make your customer angry.If you get an angry or upset customer, let them vent. Someone else may have placed them in the queue and so they&#8217;re already upset when you answer the phone. Although it&#8217;s not your fault, apologize in a calm voice and tell them that you&#8217;ll endeavor to solve their problem if they can just explain it to you clearly.<a href="http://www.billhogg.ca/2015/09/12-steps-to-improve-your-customer-experience/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=6-valuable-tips-to-improve-customer-service-2731" target="_blank" rel="nofollow" data-mce-href="http://www.billhogg.ca/2015/09/12-steps-to-improve-your-customer-experience/">Customer service doesn&#8217;t have to be complicated</a>. Quite often it&#8217;s our own team that make it that way through poor decisions -- or simply not caring enough to look after customer needs. If expectations are set early and your team are given the proper training, angry or upset customers will be kept to a minimum.<div>1. For more information about having Bill speak about this topic at your next event, visit <a href="http://www.billhogg.ca/speaking/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=6-valuable-tips-to-improve-customer-service-2731" target="_blank" rel="nofollow">Kickass Keynotes</a> The article <a href="http://wp.me/pWXXA-sU?utm_source=1851franchise.com&utm_medium=article&utm_campaign=6-valuable-tips-to-improve-customer-service-2731" target="_blank" rel="nofollow">6 Valuable Tips to Improve Customer Service</a>&nbsp;appeared first on <a href="http://www.billhogg.ca/blog/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=6-valuable-tips-to-improve-customer-service-2731" target="_blank" rel="nofollow" target="_blank" title="Bill Hogg Speaker">Bill Hogg</a> &#169; Copyright 2015 - <a href="http://www.billhogg.ca/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=6-valuable-tips-to-improve-customer-service-2731" target="_blank" rel="nofollow">Bill Hogg &amp; Associates</a> All Rights Reserved&nbsp;</div>

1851 Franchise

Understanding some of the key tips that improve customer service enable staff to do their job better. Read 6 valuable tips to improve customer service in your organization

This brand page has been paid for by 1851. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

6 Valuable Tips to Improve Customer Service 

6-valuable-tips-to-improve-customer-service

Children's Lighthouse

How Children’s Lighthouse Stands Out Among Other Children’s Education, Childcare, and Daycare Franchises

how-childrens-lighthouse-stands-out-among-other-childrens-education-childcare-and-daycare-franchises

The Growth Coach

The Growth Coach Franchise Costs, Fees, Profit and Data for 2025

the-growth-coach-franchise-costs-fees-profit-and-data-for-2025

One Hour Heating and Air Conditioning

Why One Hour Heating & Air Conditioning Sees People as the Power Behind Franchise Growth

one-hour-heating-air-conditioning-franchise-growth

Lawn Doctor

Design with photo of John Perry and Lawn Doctor logo

How a 20-Year Industry Veteran Tripled His Sales With a Lawn Doctor Franchise

lawn-doctor-franchise-success-story-john-perry

Fitness Premier

The Secret to Fitness Franchise Success? It's Not Just the Workouts

fitness-premier-franchise-marketing-support

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Development Website Builder

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

Design with American and Federal Reserve flags against light blue background

Federal Reserve Expected To Cut Rates by Quarter Point, a Move That Could Boost Franchise Growth

fed-rate-cut-boosts-franchise-growth

Potbelly to be Acquired by RaceTrac in $566 Million Deal 

racetrac-acquires-potbelly-in-566-million-deal

Health Care Hiring Slowdown Highlights In-Home Care Franchise Opportunities - 1851 Franchise Agg

Health Care Hiring Slowdown Highlights In-Home Care Franchise Opportunities 

health-care-hiring-slowdown-in-home-care-franchise-opportunities

Caribou Coffee Names Scott Kennedy CEO, Eyes Continued Growth

caribou-coffee-names-scott-kennedy-ceo-eyes-continued-growth

McDonald’s Launches New Extra Value Meals as Consumer Demand for Value Continues to Climb

mcdonalds-launches-extra-value-meals

1851 Keyword - The Secret To Succeeding With a Part-Time Franchise Is Picking the Right Model

The Secret To Succeeding With a Part-Time Franchise Is Picking the Right Model

part-time-franchises-picking-the-right-model

Photo of "franchise" and "day job" balancing on see-saw

Can You Run a Franchise Without Quitting Your Day Job?

part-time-franchises-with-day-job

Design with school-aged child standing on pencil with text "Education Franchises" and "<$500K"

Top Education Franchises Under $500K To Explore in 2025

top-education-franchises-under-500k

Why Buying Into a Franchise Is About More Than Just Brand Recognition

why-buying-into-a-franchise-is-about-more-than-just-brand-recognition

Hely and Hiral Patel Bring Their Longtime Dream to Life With The Brass Tap

brass-tap-franchise-pasadena-maryland-hely-hiral-patel

Franchisee spotlight graphic with photo of Ricki Oberoi and Layne's Chicken Fingers logo

6 Valuable Tips to Improve Customer Service

MORE STORIES LIKE THIS