When homeowners need a plumber, the two things they care about most are that the job gets done right and that the technician shows up on time. Benjamin Franklin Plumbing, one of the leading brands in Authority Brands’ portfolio of essential home service franchises, has made both a top priority, and it’s helped the brand earn recognition as a standout franchise opportunity in 2025.
Founded in the early 2000s alongside sister brands One Hour Heating & Air Conditioning and Mister Sparky Electric, Benjamin Franklin Plumbing emerged from a collective of independent contractors who came together to form a buying group. That group eventually evolved into a franchise system focused on bringing professionalism and consistency to the trades.
“The key differentiator is that we directly address the number one complaint homeowners have across home services—whether electric, plumbing, or HVAC—which is the lack of reliable communication. Homeowners often say, ‘You said you would be here at 3:00, but you did not call or show up. I took the day off, and I am still waiting,” said David Montanez, vice president of franchise development at Authority Brands.
To tackle that problem, Benjamin Franklin Plumbing introduced a bold on-time guarantee: if a technician is late, even by just a few minutes, the customer gets paid.
“We offer a $5 guarantee. If we are late by up to an hour, we will compensate you,” Montanez said. Although it is a small gesture, it sends a strong message: Benjamin Franklin Plumbing values and respects your time. This signature on-time guarantee provides customers with $5 for every minute a technician is late, up to a maximum of $300.
Backed by the broader Authority Brands system, Benjamin Franklin Plumbing has invested heavily in franchisee support. From real estate and onboarding to tech enablement and purchasing power, the brand aims to make business ownership more efficient and more profitable.
BuyMax, the in-house purchasing arm, is the perfect example.
“They negotiate deals, discounts, and rebates that franchisees pass on to clients,” Montanez said. “Some products are private label, so margins are better and there’s no competition.”
Franchisees are also trained in a “good-better-best” sales approach. This is a strategy that puts homeowners in control while maintaining trust and transparency. Rather than push an upsell, the technician walks the customer through their options and lets them decide what’s right for their budget and needs.
“Homeowners feel like they’re being offered real options, not just being upsold,” Montanez said. “That’s comforting to them.”
One of the more surprising things about the Benjamin Franklin Plumbing franchise model is that it doesn’t require a plumbing background. Authority Brands is looking for owners with business acumen and a commitment to building strong teams, not necessarily those with a wrench in hand.
“Through May, we awarded 30 new franchises and 45 territories across the Trades, including Benjamin Franklin Plumbing and its sister brands,” Montanez said. “None of the new franchisees were licensed electricians, HVAC technicians, or plumbers. Success in this business is rooted in building a strong culture and recognizing the opportunity.”
That opportunity is a big one. In fact, according to the brand’s most recent Franchise Disclosure Document (FDD), in 2024, the average gross revenue per franchisee was $2,881,095, according to Item 19 of Benjamin Franklin Plumbing's 2025 FFDD.
Plumbing isn’t a luxury; it’s essential. Even during the pandemic, Benjamin Franklin Plumbing and its sister brands were designated essential businesses, giving them the ability to operate when many others could not. And in an increasingly home-focused world, that demand isn’t going anywhere.
“These are essential services,” Montanez said. “If a pipe bursts or your water heater fails, you’re calling Benjamin Franklin Plumbing. The demand for reliable plumbing services continues to grow steadily.”
Most Benjamin Franklin Plumbing franchisees start with one to three territories, with the option to expand later. And because it’s part of an integrated group under the Authority Brands umbrella, many owners go on to add One Hour Heating & Air Conditioning or Mister Sparky Electric to their portfolio.
“They often run all three from one location,” Montanez said. “They can be very complementary.”
With responsible growth strategies, robust support systems and a clear customer value proposition, Benjamin Franklin Plumbing continues to stand out in a crowded space, not just as a reliable service provider, but as a compelling business opportunity for the right owner.
“The quality of our work meets all the requirements,” Montanez said. “What truly sets us apart is our commitment to showing up when we say we will.”
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/benjamin-franklin-plumbing.
Benjamin Franklin Plumbing
SPONSORED
VP David Montanez discusses how a bold on-time guarantee, cutting-edge tech, and strong franchisee support make Benjamin Franklin Plumbing a standout opportunity in the essential-services market.
When homeowners need a plumber, the two things they care about most are that the job gets done right and that the technician shows up on time. Benjamin Franklin Plumbing, one of the leading brands in Authority Brands’ portfolio of essential home service franchises, has made both a top priority, and it’s helped the brand earn recognition as a standout franchise opportunity in 2025.
Founded in the early 2000s alongside sister brands One Hour Heating & Air Conditioning and Mister Sparky Electric, Benjamin Franklin Plumbing emerged from a collective of independent contractors who came together to form a buying group. That group eventually evolved into a franchise system focused on bringing professionalism and consistency to the trades.
“The key differentiator is that we directly address the number one complaint homeowners have across home services—whether electric, plumbing, or HVAC—which is the lack of reliable communication. Homeowners often say, ‘You said you would be here at 3:00, but you did not call or show up. I took the day off, and I am still waiting,” said David Montanez, vice president of franchise development at Authority Brands.
To tackle that problem, Benjamin Franklin Plumbing introduced a bold on-time guarantee: if a technician is late, even by just a few minutes, the customer gets paid.
“We offer a $5 guarantee. If we are late by up to an hour, we will compensate you,” Montanez said. Although it is a small gesture, it sends a strong message: Benjamin Franklin Plumbing values and respects your time. This signature on-time guarantee provides customers with $5 for every minute a technician is late, up to a maximum of $300.
Backed by the broader Authority Brands system, Benjamin Franklin Plumbing has invested heavily in franchisee support. From real estate and onboarding to tech enablement and purchasing power, the brand aims to make business ownership more efficient and more profitable.
BuyMax, the in-house purchasing arm, is the perfect example.
“They negotiate deals, discounts, and rebates that franchisees pass on to clients,” Montanez said. “Some products are private label, so margins are better and there’s no competition.”
Franchisees are also trained in a “good-better-best” sales approach. This is a strategy that puts homeowners in control while maintaining trust and transparency. Rather than push an upsell, the technician walks the customer through their options and lets them decide what’s right for their budget and needs.
“Homeowners feel like they’re being offered real options, not just being upsold,” Montanez said. “That’s comforting to them.”
One of the more surprising things about the Benjamin Franklin Plumbing franchise model is that it doesn’t require a plumbing background. Authority Brands is looking for owners with business acumen and a commitment to building strong teams, not necessarily those with a wrench in hand.
“Through May, we awarded 30 new franchises and 45 territories across the Trades, including Benjamin Franklin Plumbing and its sister brands,” Montanez said. “None of the new franchisees were licensed electricians, HVAC technicians, or plumbers. Success in this business is rooted in building a strong culture and recognizing the opportunity.”
That opportunity is a big one. In fact, according to the brand’s most recent Franchise Disclosure Document (FDD), in 2024, the average gross revenue per franchisee was $2,881,095, according to Item 19 of Benjamin Franklin Plumbing's 2025 FFDD.
Plumbing isn’t a luxury; it’s essential. Even during the pandemic, Benjamin Franklin Plumbing and its sister brands were designated essential businesses, giving them the ability to operate when many others could not. And in an increasingly home-focused world, that demand isn’t going anywhere.
“These are essential services,” Montanez said. “If a pipe bursts or your water heater fails, you’re calling Benjamin Franklin Plumbing. The demand for reliable plumbing services continues to grow steadily.”
Most Benjamin Franklin Plumbing franchisees start with one to three territories, with the option to expand later. And because it’s part of an integrated group under the Authority Brands umbrella, many owners go on to add One Hour Heating & Air Conditioning or Mister Sparky Electric to their portfolio.
“They often run all three from one location,” Montanez said. “They can be very complementary.”
With responsible growth strategies, robust support systems and a clear customer value proposition, Benjamin Franklin Plumbing continues to stand out in a crowded space, not just as a reliable service provider, but as a compelling business opportunity for the right owner.
“The quality of our work meets all the requirements,” Montanez said. “What truly sets us apart is our commitment to showing up when we say we will.”
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/benjamin-franklin-plumbing.
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