A Customer Promise That Holds You Accountable
In an industry where customer frustration often stems from missed appointments and poor communication, Benjamin Franklin Plumbing stands out by putting punctuality and preparedness at the center of the brand promise. Every technician is expected to arrive on time and ready to complete the job, without excuses, delays or unexpected trips to the hardware store. Franchisees are trained to deliver a “complete on arrival” service model, with fully stocked trucks and ready-to-work crews.
Purchasing Power and Pricing Strategy That Work Together
Franchisees benefit from Authority Brands’ in-house purchasing division, which negotiates national discounts, rebates and private-label options. This not only improves margins but also enables franchise owners to offer “good, better, best” pricing tiers with confidence. The brand’s approach to customer choice and long-term problem-solving helps drive both satisfaction and profitability.
Operational Systems Built for Scale
From lead generation to technician scheduling, Benjamin Franklin Plumbing is built on repeatable systems that allow owners to grow responsibly. Even single-territory operators have access to the same back-end infrastructure as multi-unit owners, giving everyone the tools to compete and scale in their local markets.