BIGGBY COFFEE

LANSING, MI — BIGGBY® COFFEE, the 340-unit coffee concept, has welcomed industry-veteran&nbsp;<a href="https://www.linkedin.com/in/mwaits/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=biggby-coffee-names-michele-waits-chief-marketing-officer-2721415" target="_blank" rel="nofollow">Michele Waits</a> to the leadership team as Chief Marketing Officer. With&nbsp;25 years in brand management&nbsp;and over a decade of experience in coffee marketing, Waits says she was drawn to&nbsp;<a href="https://1851franchise.com/biggbycoffee">BIGGBY®</a> COFFEE&nbsp; by its purpose-driven mission&nbsp;and growth mindset.“Its emphasis on being mission-driven and delivering a&nbsp;custom-crafted consumer experience is what makes BIGGBY® COFFEE so unique,” Waits explained. “We offer a combination of great coffee and friendly service in a simple and unpretentious way that, I think, is really consistent with what consumers want today.”Currently, Waits says, her days consist of learning and listening. Reaching the unit count that BIGGBY® COFFEE has achieved in a profitable way has not been an easy feat, and she will be integrating her experience and ideas into an already-successful network.Looking to the future, Waits will work to better crystallize the brand’s market position.“This is a brand that has grown to be so much bigger than coffee,” she said. “As we expand, we will work to&nbsp;clearly communicate our brand promise in a way that resonates with our customers. Getting the word out and telling our unique brand story will really catapult us forward.”“Michele brings a remarkable professional history to the BIGGBY® COFFEE team,” said&nbsp;<a href="https://www.linkedin.com/in/mike-biggby/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=biggby-coffee-names-michele-waits-chief-marketing-officer-2721415" target="_blank" rel="nofollow">Michael McFall</a>, co-founder and co-CEO. “As we work to drive the brand forward, her insights will empower the marketing team to connect with our customers in a more individualized way, streamlining and modernizing our efforts.”Just as BIGGBY® COFFEE offers customers coffee however they want it, Waits’ marketing strategy will take a similar approach. By leveraging personalized digital marketing and a social media presence, the brand will be able to connect with its customers how and where they prefer.“Personalized digital marketing delivered through an app is a perfect way to be able to extend the ‘any way you want it’ conversation that we have in our stores to deliver a great customer experience outside of the stores as well,” she said.About The BIGGBY® COFFEE FranchiseBIGGBY® COFFEE, based in East Lansing, Mich., was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and Michael McFall, on a handshake and $4,000, decided to franchise the concept. The brand’s cultural values of Make Friends, Have Fun, B Yourself and Share Great Coffee help coffee-lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet cafe paradigm. Besides connoisseur-worthy drinks with names like Teddy Bear® and Caramel Marvel®, BIGGBY® COFFEE baristas provide a unique experience focused on brightening their customers’ day and supporting them in building a life they love. The “Big ‘B’” on the orange background caught on, and today BIGGBY® COFFEE has 340 cafes across many states, including Virginia, Michigan, Ohio, Indiana, Illinois, Idaho, Georgia, North Carolina, South Carolina, Wisconsin, Kentucky and Florida.

BIGGBY® COFFEE Names Michele Waits Chief Marketing Officer

1851 Franchise

Waits brings 15 years of experience in the coffee industry, previously holding positions at Starbucks and illycaffè.

This brand page has been paid for by BIGGBY COFFEE. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

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Fresh Starts and Sweethearts: BIGGBY® COFFEE Brings Back Winter Favorites and Adds a TWIX® Twist for Valentine’s Season

BIGGBY COFFEE Teams Up With TWIX for Limited-Time Salted Caramel Drinks

BIGGBY® COFFEE Named No. 2 Best Coffee Chain in the Nation by USA Today

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EAST LANSING, Mich. —&nbsp;<a href="https://www.biggbyfranchising.com/">BIGGBY® COFFEE</a>, the 460-plus-unit high-energy coffee franchise, is kicking off 2026 with seasonal menu favorites, festive Valentine’s offerings, value-driven bundles and a limited-time TWIX® collaboration paired with a spotlight on its hot chocolate lineup. The seasonal menu runs Jan. 2 through Feb. 25, 2026.&nbsp;This winter, BIGGBY® COFFEE is featuring three distinct seasonal beverage categories designed to bring comfort, creativity and a little extra sweetness to the colder months.First, fan-favorite Salted Caramel beverages return with a new twist, featuring&nbsp;TWIX®-inspired flavors topped with a&nbsp;TWIX® candy crumble.In addition, BIGGBY® COFFEE is spotlighting its lineup of rich, comforting hot chocolate beverages, offering both classic and seasonal flavors perfect for snowy winter days.And for Valentine’s Day, BIGGBY® COFFEE is serving up festive, sweet treats, including Red Velvet beverages, the Sweetheart BIGGBY Blast® energy drink and the Berry Chocolatey Creme Freeze.Featured Valentine’s beverages include:<ul><li>Red Velvet Latte (hot, iced, frozen) and Sweet Foam Red Velvet Cold Brew</li><li>Sweetheart BIGGBY Blast® Energy Drink (strawberry and dragon fruit topped with sweet foam)</li><li>Berry Chocolatey Creme Freeze (white chocolate, mocha, strawberries, mini chocolate chips)</li></ul>Featured TWIX® beverages, inspired by Salted Caramel TWIX®,&nbsp; include:<ul><li>Salted Caramel Latte and the Salted Mocha Caramel Latte topped with TWIX® (hot, iced, frozen)</li><li>Sweet Foam Salted Mocha Caramel Cold Brew topped with TWIX®</li><li>The TWIX® Fix Creme Freeze</li><li>Hot Chocolate, Cocoa Carmella, Salted Cocoa Carmella with TWIX® topping, Mint Hot Chocolate, White Hot Chocolate</li></ul>Seasonal food items also return, including the fan-favorite Sausage Cheddar Biscuit with honey and Chocolate Cake Pops.&nbsp;Guests can also enjoy seasonal promotions:<ul><li>Twice As Nice Tuesday: Double loyalty points every Tuesday on specialty beverage purchases for registered members.</li><li>National Hot Chocolate Day (Saturday, Jan. 31):&nbsp;Free 16 oz. hot chocolate with any specialty beverage purchase.</li><li>Don’t Fumble Your Monday (Monday, Feb. 9): Power through the Monday after the Big Game with a $2.99 hot or iced 16oz specialty drink.</li><li>Valentine’s Day (Saturday, Feb. 14):&nbsp;Buy one, get one free on any drink, any size.</li></ul>From the TWIX®-inspired Salted Caramel beverages and rich hot chocolate options to Red Velvet, Sweetheart BIGGBY Blast® and other adorable Valentine’s Day-inspired treats, BIGGBY® COFFEE delivers a variety of offerings to help guests celebrate winter, indulge for Valentine’s and start a caffeinated 2026.To find a BIGGBY® COFFEE location near you, visit&nbsp;<a href="http://www.biggby.com">www.BIGGBY.com</a>.About the BIGGBY® COFFEE FranchiseBIGGBY® COFFEE, headquartered in East Lansing, Michigan, is a national coffee franchise with over 460 locations across 13 states. Since opening its first store in 1995, BIGGBY® has remained 100% franchise-owned and operates under a fully franchised business model designed to help local entrepreneurs grow successful, community-minded businesses.The company is guided by a people-first philosophy and a commitment to values-aligned growth — supporting franchise owners and baristas, creating positive experiences for guests, and partnering with coffee producers who treat people well, respect the environment, and invest in their communities.In 2024, BIGGBY® introduced a refined visual identity anchored by the tagline BIGGBY® Makes it Better, reinforcing the brand’s dedication to consistent quality, human connection and uplifting everyday interactions.For more information on BIGGBY® COFFEE or franchise opportunities, visit&nbsp;<a href="http://www.biggby.com">www.biggby.com</a>.To learn more about franchising with BIGGBY® COFFEE, visit&nbsp;<a href="https://www.biggbyfranchising.com/">https://www.biggbyfranchising.com/</a>.

Biggby Coffee franchise, Valentine's Day, Biggby Coffee Twix collab

The seasonal lineup runs Jan. 2 through Feb. 25 and features salted caramel drinks inspired by TWIX®, hot chocolate flavors, value bundles, and Red Velvet beverages launching Jan. 29.

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EAST LANSING, Mich. —&nbsp;<a href="https://www.biggbyfranchising.com/">BIGGBY® COFFEE</a>, the 460-plus-unit high-energy coffee franchise, is kicking off 2026 with a limited-time partnership bringing together two fan favorites. From Jan. 2 through Feb. 25,&nbsp;<a href="https://1851franchise.com/biggbycoffee/info">BIGGBY®</a> will feature a salted caramel beverage lineup inspired by TWIX®, with all salted caramel drinks topped with a TWIX® cookie &amp; candy crumble.The seasonal return of salted caramel gets a new twist this winter, blending the rich, sweet-and-salty flavor profile inspired by Salted Caramel TWIX® into a variety of hot, iced and frozen beverages, delivering a dessert-inspired experience in a perfectly sippable format.Featured salted caramel beverages available include:<ul><li>Salted Caramel Latte with TWIX® topping</li><li>Salted Mocha Caramel Latte with TWIX® topping</li><li>Sweet Foam Salted Caramel Cold Brew with TWIX® topping</li><li>Sweet Foam Salted Mocha Caramel Cold Brew with TWIX® topping</li><li>Salted Cocoa Carmella with TWIX® topping</li><li>TWIX® Fix Creme Freeze</li></ul>In addition to the TWIX® collaboration, BIGGBY® is placing a strong seasonal focus on its hot chocolate lineup throughout early 2026 and found a way for TWIX® to be included, too. A delicious warm-up option for kids, teens and non-coffee drinkers alike, BIGGBY® Hot Chocolate is a comforting winter choice.&nbsp;Featured hot chocolate beverages available include:<ul><li>Hot Chocolate</li><li>Cocoa Carmella Hot Chocolate</li><li>Salted Cocoa Carmella Hot Chocolate with TWIX® topping</li><li>Mint Hot Chocolate</li><li>White Hot Chocolate</li></ul>BIGGBY® will also celebrate National Hot Chocolate Day with a limited-time promotion that will unite coffee drinkers and their non-caffeinated companions. On Saturday, Jan. 31, 2026, guests can enjoy a free 16 oz. Hot Chocolate with the purchase of any specialty beverage (offer valid on a 10 oz. as well).With the return of Salted Caramel flavors, a TWIX®-inspired topping and a renewed emphasis on Hot Chocolate, BIGGBY® COFFEE is offering guests more ways to sip a cold season staple and enjoy the winter season one cup at a time.To find a BIGGBY® COFFEE location near you, visit&nbsp;<a href="http://www.biggby.com">www.BIGGBY.com</a>.© 2026 Mars or AffiliatesAbout the BIGGBY® COFFEE FranchiseBIGGBY® COFFEE, headquartered in East Lansing, Michigan, is a national coffee franchise with over 460 locations across 13 states. Since opening its first store in 1995, BIGGBY® has remained 100% franchise-owned and operates under a fully franchised business model designed to help local entrepreneurs grow successful, community-minded businesses.The company is guided by a people-first philosophy and a commitment to values-aligned growth — supporting franchise owners and baristas, creating positive experiences for guests, and partnering with coffee producers who treat people well, respect the environment, and invest in their communities.In 2024, BIGGBY® introduced a refined visual identity anchored by the tagline BIGGBY® Makes it Better, reinforcing the brand’s dedication to consistent quality, human connection and uplifting everyday interactions.For more information on BIGGBY® COFFEE or franchise opportunities, visit&nbsp;<a href="http://www.biggby.com">www.biggby.com</a>.To learn more about franchising with BIGGBY® COFFEE, visit&nbsp;<a href="https://www.biggbyfranchising.com/">https://www.biggbyfranchising.com/</a>.

The seasonal Salted Caramel lineup features TWIX candy toppings and coincides with a winter spotlight on BIGGBY COFFEE's hot chocolate menu, available through Feb. 25.

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BIGGBY® COFFEE Recognized on Forbes’ 2026 Best Customer Service List

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BIGGBY Coffee Podcast on 100 Percent Regenerative Sourcing

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EAST LANSING, Mich. —&nbsp;<a href="https://www.biggbyfranchising.com/">BIGGBY® COFFEE</a>, the 460-plus-unit high-energy coffee franchise, is welcoming spring with a fresh seasonal menu featuring fan-favorite Irish Cream beverages, smooth brown sugar coffee creations, seasonal food items and limited-time promotions. The seasonal lineup runs Feb. 26 through May 20, 2026.This spring, BIGGBY® COFFEE is spotlighting two seasonal beverage categories designed to bring festive flavor and cozy-sweet indulgence to every kind of coffee run.First, Irish cream returns for a lucky start to the season, just in time for St. Patrick’s Day. The beloved flavor shines across a variety of creamy, dessert-inspired beverages that deliver rich, comforting sips with a festive twist.Featured Irish cream beverages include:<ul><li>Lucky Charm Latte&nbsp;</li><li>Sweet Foam Irish Cream Cold Brew&nbsp;</li><li>Latte of Joy&nbsp;</li><li>Chocolate Covered Leprechaun&nbsp;</li><li>Irish Cream Latte</li></ul>In addition, BIGGBY® is featuring its brown sugar lineup, a smooth, lightly sweet flavor that pairs perfectly with coffee and chai for a warm, comforting spring sip.Featured brown sugar beverages include:<ul><li>Brown Sugar Latte</li><li>Brown Bear Latte&nbsp;</li><li>Brown Sugar Chai</li><li>Brown Sugar Chai Charger</li></ul>Seasonal food items also return, including the fan-favorite Sausage Cheddar Biscuit with Honey, Lemon Coffee Cake Bites and Chocolate Cake Pops. Guests can also take advantage of value bundles that pair coffee and food for an easy, satisfying option.Guests can also enjoy seasonal promotions throughout the spring:<ul><li>Daylight Saving Time (March 8-13): $1 off any drink, any size</li><li>St. Patrick’s Day&nbsp;(March 17): 50% off any size Irish Cream beverage</li><li>Nurses Week (May 6-12): $1.99 any 16-ounce beverage with valid ID</li><li>Mother’s Day (May 10): BOGO free or $1 off any drink, any size</li></ul>From Irish Cream favorites to brown sugar classics and spring treats, BIGGBY® delivers a variety of offerings to help guests sip into spring and enjoy the season.To find a BIGGBY® COFFEE location near you, visit&nbsp;<a href="http://www.biggby.com">www.BIGGBY.com</a>.&nbsp;About The BIGGBY® COFFEE FranchiseBIGGBY® COFFEE, headquartered in East Lansing, Michigan, is a national coffee franchise with over 460 locations across 13 states. Since opening its first store in 1995, BIGGBY® has remained 100% franchise-owned and operates under a fully franchised business model designed to help local entrepreneurs grow successful, community-minded businesses.The company is guided by a people-first philosophy and a commitment to values-aligned growth — supporting franchise owners and baristas, creating positive experiences for guests, and partnering with coffee producers who treat people well, respect the environment, and invest in their communities.In 2024, BIGGBY® introduced a refined visual identity anchored by the tagline BIGGBY® Makes it Better, reinforcing the brand’s dedication to consistent quality, human connection and uplifting everyday interactions.For more information on BIGGBY® COFFEE or franchise opportunities, visit&nbsp;<a href="http://www.biggby.com">www.biggby.com</a>.&nbsp;

BIGGBY® COFFEE Welcomes Spring With Festive Irish Cream, Brown Sugar Creations and Seasonal Perks

The seasonal lineup runs Feb. 26 through May 20 and features festive Irish Cream beverages, Brown Sugar drinks, spring treats and limited-time promotions.

BIGGBY COFFEE Welcomes Spring With Festive Irish Cream, Brown Sugar Creations and Seasonal Perks

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EAST LANSING, Mich. —&nbsp;<a href="https://www.biggbyfranchising.com/">BIGGBY® COFFEE</a>, the 460+ unit high-energy coffee franchise, closed out 2025 with steady systemwide expansion, stronger performance in established cafés and renewed energy around its 30th birthday celebration and brand relaunch, setting the stage for a growth-focused 2026 built on customer experience, operational consistency and franchisee support.Across cafés that were open in both 2024 and 2025,&nbsp;<a href="https://1851franchise.com/biggbycoffee/info">BIGGBY®</a> said more guests visited throughout the year, helping drive overall performance.&nbsp;<a href="https://www.linkedin.com/in/ekaylorcpa/">Erin Kaylor</a>, president and chief financial officer, said the results reflect both brand loyalty and strong demand for new menu offerings.“Our cafés saw more guests coming through the doors in 2025, and that’s a great indicator of how customers are responding to what we’re offering,” Kaylor said. “We’ve worked hard to deliver new products while staying true to what people already love about BIGGBY®.”<h2>A 30th Birthday Offer That Brought Guests Back</h2>BIGGBY® kicked off key momentum with its&nbsp;<a href="https://1851franchise.com/biggbycoffee/celebrating-30-years-of-biggby-coffee-a-legacy-of-growth-and-a-bright-future-2728921">30th birthday celebration</a>, leaning into a value-forward offer designed to bring new and returning guests through the doors. The promotion featured a 95-cent Caramel Marvel — the brand’s signature drink.“We wanted to celebrate with something fun and accessible,” Kaylor said. “It was a simple way to thank customers, bring people in and remind them why BIGGBY® has been part of their routines for so long.”&nbsp;Following the birthday celebration, the brand introduced&nbsp;<a href="https://1851franchise.com/biggbycoffee/biggby-coffee-unveils-first-major-brand-refresh-in-30-years-2729578">a refreshed look and updated marketing materials</a> to reinforce consistent messaging across the system.<h2>More Cafés, More Momentum, More Loyal Guests</h2>BIGGBY® also expanded its footprint, opening 47 new stores in 2025 and finishing the year with 460 locations across 13 states. BIGGBY® COFFEE’s customer loyalty remained a headline storyline, including recognition that reflected both enthusiasm and repeat visitation during a year when many consumers weighed discretionary spending more carefully.“One of the really wonderful things about BIGGBY® is how loyal our customers truly are,” Kaylor said. “We were proud to rank&nbsp;<a href="https://1851franchise.com/biggbycoffee/biggby-coffee-usa-today-best-coffee-chain-2025-2730743">No. 2 Best Coffee Chain by USA Today</a>,&nbsp; and that was thanks to our customers showing their support for the brand and how much they truly love BIGGBY®.”<h2>Strengthening Franchisee Performance Through Training and Consulting</h2>Alongside consumer-facing wins, BIGGBY® spent 2025 sharpening franchise support — including training updates that place greater emphasis on business fundamentals, financial understanding and long-term growth planning.“We’ve put more focus on helping franchisees build stronger businesses,” Kaylor said. “That means clearer tools around financial planning, understanding performance and preparing for growth as they scale.”<h2>2026 Priorities: Loyalty, Tech Investment and Operational Excellence</h2>Looking ahead, BIGGBY® plans to lean further into loyalty-building promotions, continued technology investment and stronger operational execution across the system.Early in 2026, the brand launched “Twice as Nice Tuesdays,” which offers double loyalty points on specialty beverages each Tuesday for the first season of the year, alongside a TWIX©-inspired specialty beverage in partnership with&nbsp;<a href="https://www.mars.com/">Mars, Incorporated</a>.BIGGBY® also plans to build on app improvements introduced in 2025, including updates aimed at making digital ordering faster and easier.“Updating the app was a meaningful step forward,” Kaylor said. “Our goal was to make ordering simpler and reduce friction for customers, and we’re continuing to build on that in 2026.”As BIGGBY® grows, the brand said it will remain selective about franchise expansion, prioritizing owners aligned with its community-first culture.“We want people who care about their communities and want to build something local and lasting,” Kaylor said. “That’s when BIGGBY® works best.”About The BIGGBY® COFFEE FranchiseBIGGBY® COFFEE, headquartered in East Lansing, Michigan, is a national coffee franchise with over 460 locations across 13 states. Since opening its first store in 1995, BIGGBY® has remained 100% franchise-owned and operates under a fully franchised business model designed to help local entrepreneurs grow successful, community-minded businesses.The company is guided by a people-first philosophy and a commitment to values-aligned growth — supporting franchise owners and baristas, creating positive experiences for guests, and partnering with coffee producers who treat people well, respect the environment, and invest in their communities.In 2024, BIGGBY® introduced a refined visual identity anchored by the tagline BIGGBY® Makes it Better, reinforcing the brand’s dedication to consistent quality, human connection and uplifting everyday interactions.For more information on BIGGBY® COFFEE or franchise opportunities, visit&nbsp;<a href="http://www.biggby.com">www.biggby.com</a>.

The high-energy coffee franchise’s 30th birthday celebration helped fuel momentum as the brand looks to deepen loyalty, expand thoughtfully and sharpen franchisee support in 2026.

BIGGBY® COFFEE Caps 2025 With Stronger Café Traffic, Brand Refresh and New Tech Milestones

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EAST LANSING, Mich. —&nbsp;<a href="https://www.biggbyfranchising.com/">BIGGBY® COFFEE</a>, the high-energy coffee franchise with over 460 locations nationwide, is proud to announce its inclusion in&nbsp;<a href="https://www.entrepreneur.com/franchise500">Entrepreneur’s prestigious Franchise 500® list</a> for 2026.&nbsp;<a href="https://1851franchise.com/biggbycoffee/info">BIGGBY® COFFEE</a> ranked at No. 201, up 11 spots from 2025. While the recognition highlights the continued growth of BIGGBY® COFFEE as a business, it also validates the strength of the brand’s people-first, values-aligned model.“The Franchise 500 is a recognition of the strength and innovation of the best franchises in the world,” said&nbsp;<a href="https://www.linkedin.com/in/mikejmcfall/">Michael McFall</a>, CEO of BIGGBY® COFFEE. “We’re honored to be included, and this is a clear confirmation of our thesis: that love-driven, people-first practices serve to make businesses stronger and more successful.”Now in its 47th year, Entrepreneur’s Franchise 500 is the world’s first and most comprehensive franchise ranking. Franchises are evaluated on key factors such as unit growth, financial strength and stability, brand power and operational support, with each franchise receiving a cumulative score based on analysis of more than 150 data points. Entrepreneur ranks the top 500 franchises in order of their overall score, providing prospective franchisees with a trusted resource for evaluating franchise opportunities.The brand’s rise in the rankings is supported by its continued growth and evolution throughout 2025. Much of this momentum reflects BIGGBY® COFFEE’s recent brand refresh, anchored by the tagline BIGGBY® Makes it Better, which reinforces the company’s focus on consistent quality, human connection and creating uplifting, everyday experiences for guests and franchise owners alike.In addition to its continued growth, BIGGBY® COFFEE remains focused on building a values-aligned franchise system that supports franchise owners, team members and the communities they serve, reinforcing a people-first approach to long-term success.To view BIGGBY® COFFEE’s full profile on Entrepreneur’s Franchise 500, visit:&nbsp;<a href="https://www.entrepreneur.com/franchises/directory/biggby-coffee/299698">https://www.entrepreneur.com/franchises/directory/biggby-coffee/299698</a>. Results are also featured in the January/February 2026 issue of Entrepreneur, available on newsstands.About The BIGGBY® COFFEE FranchiseBIGGBY® COFFEE, headquartered in East Lansing, Michigan, is a national coffee franchise with over 460 locations across 13 states. Since opening its first store in 1995, BIGGBY® has remained 100% franchise-owned and operates under a fully franchised business model designed to help local entrepreneurs grow successful, community-minded businesses.The company is guided by a people-first philosophy and a commitment to values-aligned growth — supporting franchise owners and baristas, creating positive experiences for guests and partnering with coffee producers who treat people well, respect the environment and invest in their communities.In 2024, BIGGBY® introduced a refined visual identity anchored by the tagline BIGGBY® Makes it Better, reinforcing the brand’s dedication to consistent quality, human connection and uplifting everyday interactions.For more information on BIGGBY® COFFEE or franchise opportunities, visit&nbsp;<a href="http://www.biggby.com">www.biggby.com</a>.&nbsp;

Photo of person holding iced BIGGBY COFFEE beverage

The high-energy, people-first coffee franchise climbed 11 spots from its 2025 ranking, sitting at No. 201 in this year’s lineup, recognized for its strength and success as a franchise model.

BIGGBY® COFFEE Names Michele Waits Chief Marketing Officer

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