Franchisee Stories
Sylvan Learning owner Denise Tompkins reflects on 25 years of growth, the changing landscape of education and how her center continues to support students in a post-pandemic world.
In a recent episode of the Down to Business podcast, Denise Tompkins — owner of Sylvan Learning in Bedford, New Hampshire — discusses her 25-year journey with the education franchise. Tompkins began her career in public education but shifted to Sylvan Learning after being introduced to the brand by a family connection. Drawn to the opportunity to combine teaching with business ownership, she became an investor and launched multiple locations throughout the state.
Initially operating centers in Manchester, Concord and Meredith, Tompkins eventually consolidated operations in Bedford to better meet the changing demands of education. Today, her center serves students from across central and northern New Hampshire, including those from private, public and charter schools.
Throughout the interview with New Hampshire Business Review managing editor Amanda Andrews, Tompkins outlines the key differences between Sylvan Learning and traditional education. Sylvan Learning follows the same curriculum as local schools but provides targeted support to help students close learning gaps. She notes that middle school students in particular are still feeling the effects of pandemic-related disruptions, and Sylvan Learning’s personalized programs have helped many of them get back on track.
When COVID-19 forced schools to move online, Sylvan Learning was able to pivot quickly due to its existing digital infrastructure. The center offered Zoom sessions and resumed in-person instruction by summer 2020 with safety measures in place. Tompkins highlights how technology has changed both the delivery of education and the way students engage with it, noting that while educational tools have become more efficient, outside distractions like smartphones and social media continue to pose challenges.
Though she has shifted many daily responsibilities to a manager who oversees student programming and teacher coordination, Tompkins remains actively involved in operations, school partnerships and family interactions. Her role has evolved over time, requiring a balance of educational insight and business management.
As Tompkins celebrates her 25-year milestone, she continues to emphasize the importance of collaboration among educators, families and support programs. Her center serves learners of all ages, including adults seeking certification or additional education. With a deep commitment to student success, she remains focused on helping learners build confidence and reach their goals.
Listen to the podcast here.
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/sylvanlearning.
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