1851

1851: Tell us about your career path.

Goggins: I cut my teeth in franchise sales, recruiting new franchisees for a major service brand, a job I held for just over four years. In 2007, I joined <a href="http://www.greatclipsfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=great-clips-coo-and-incoming-president-shares-whats-next-for-the-growing-brand-2703803" target="_blank" rel="nofollow" target="_blank">Great Clips</a> as Vice President of Franchise Development. In that role, I led a team that identified, recruited, and qualified prospective franchisees for our walk-in hair salon business. At the time I came to the company, Great Clips was already growing, adding about 48 new franchisees every year. In the next few years, that number skyrocketed to 125. My development responsibilities evolved to include real estate, and then, in 2014, I was named COO. Since then, I&rsquo;ve taken on a number of other aspects of the business, including marketing and communications.

1851: That franchisee growth has not slowed down. What do you attribute that to?

Goggins: It&rsquo;s certainly an offshoot of our tremendous growth through the years. We&rsquo;ve experienced 51 consecutive quarters of same-store sales growth and 46 consecutive quarters of customer count growth. We measure how many customers walk in each store every week. Right now, that number averages 515.

Much of this growth is a product of deliberate front-end growth drivers. We are always adding new franchisees, but we also focus on signing leases. We&rsquo;ve been signing about 275 to 300 leases per year, which puts us in the top 10 retailers in terms of rapid growth. Of course, beyond the growth, that&rsquo;s also an encouraging indicator of how our franchisees feel about the business; they wouldn&rsquo;t be signing more leases if they weren&rsquo;t optimistic about the future.&nbsp;Franchisee profitability has increased significantly in the last seven years, so franchisees are seeing a strong return on investment.

1851: What makes Great Clips stand apart from the other franchises you&rsquo;ve worked with?

Goggins: I point to the franchise model. <a href="https://greatclips.1851franchise.com/info/index.html?utm_source=1851franchise.com&utm_medium=article&utm_campaign=great-clips-coo-and-incoming-president-shares-whats-next-for-the-growing-brand-2703803" target="_blank" rel="nofollow" target="_blank">Great Clips</a> doesn&rsquo;t have corporate stores, so our investment and focus is on the franchisees. We&rsquo;ve got a lot of insight into how individual franchisees are performing. Accurate data tracking from the system-level all the way down to the unit-level is something many other franchisors can&rsquo;t provide. Great Clips data helps us better understand key growth drivers and gives us the ability to offer an extraordinary level of support to each franchisee.

1851: What are your thoughts as you prepare to become Great Clips&rsquo; <a href="https://1851franchise.com/details/12327/Great-Clips-Incoming-President-Plans-to-Fuel-Growth-for-Both-Franchisees-and-Consumers" target="_blank">next President</a>?

Goggins: I&rsquo;m focused primarily on continuity. The challenge is keeping the machine running as well as it has been. We don&rsquo;t want to become complacent, so we&rsquo;re definitely looking at new ways we can continue to leverage our <a href="https://greatclips.1851franchise.com/details/11824/How-Great-Clips-Leverages-a-Multi-Tiered-Marketing-Strategy-to-Spread-Brand-Awareness-on-Both-National-and-Local-Levels?utm_source=1851franchise.com&utm_medium=article&utm_campaign=great-clips-coo-and-incoming-president-shares-whats-next-for-the-growing-brand-2703803#category" target="_blank" rel="nofollow" target="_blank">edge on the competition</a>.

1851: What are you working on now to stay ahead of the competition?

Goggins: Using technology to enhance the customer experience in the salons has been a huge part of the franchise in recent years. Our Online Check-In has been an industry game changer, and Clip Notes&reg;, an in-salon, customer-facing tool that allows stylists to enter and access detailed information about a customer&rsquo;s haircut preferences, has been an enormous success. Our next challenge is to build on our reputation as the industry leader in revolutionizing the customer experience through user-friendly tech solutions. We have a purposeful roadmap covering technology priorities for the next several years.

1851: You mentioned the <a href="https://www.greatclips.com/find-a-salon-online-check-in/what-are-clip-notes?utm_source=1851franchise.com&utm_medium=article&utm_campaign=great-clips-coo-and-incoming-president-shares-whats-next-for-the-growing-brand-2703803" target="_blank" rel="nofollow" target="_blank">Clip Notes</a> program. Can you tell us about that?

Goggins: Clip Notes is a program that allows Great Clips stylists to keep notes on customer style and cut preferences in a single system that is accessible across all locations. It has been instrumental in our ability to provide not just a consistent experience across salons, which, of course, is essential, but also a uniquely personal experience. I don&rsquo;t think many other franchises of our size know their customers as well as we do.

1851: You&rsquo;ve worked in so many different roles in franchising. What&rsquo;s your favorite part of the business?

Goggins: I love franchisee recruiting&mdash;taking everything we&rsquo;re excited about behind the scenes and presenting it to a prospect, and then watching it all come to fruition. As I move through all the different facets of the company, I love finding ways I can add value, figuring out new ways to help people, and delivering new programs and resources for our franchisees. I like to listen to our franchisees&mdash;hear what&rsquo;s working for them and what they may be struggling with&mdash;and then help them find solutions, or find ways the corporate office can support them with a new resource or strategy. I&rsquo;m a problem solver, so I&rsquo;m always looking for solutions and seeking out new challenges.

1851: What&rsquo;s next?

Goggins: Development is always at the top of the list&mdash;developing our Great Clips, Inc. staff and developing our franchisees. And, of course, we&rsquo;ve got our sights set on technology. It&rsquo;s already playing such an important role in how our franchisees collaborate, our internal resources and tools, and the customer experience, so we&rsquo;re excited to take that even further. Beyond that, our franchisees are always keeping us on our toes. We encourage them to be very candid with us, so we&rsquo;re always hearing about areas where we can improve the business and the <a href="https://greatclips.1851franchise.com/details/4735/Great-Clips-Franchisee-Credits-Brand-s-System-Support-with-Helping-Her-Achieve-the-American-Dream?utm_source=1851franchise.com&utm_medium=article&utm_campaign=great-clips-coo-and-incoming-president-shares-whats-next-for-the-growing-brand-2703803#trending" target="_blank" rel="nofollow" target="_blank">franchisee experience</a> at all levels.

&nbsp;

Rob Goggins, Great Clips, COO, President, growing salon franchises

Great Clips COO and Incoming President Shares What’s Next for the Growing Brand

1851 Franchise

In 2018, current Chief Operations Officer Rob Goggins will become Great Clips’ next president. 1851 Franchise sat down with Goggins to discuss the brand’s current position and plans for the future.

This brand page has been paid for by 1851. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

great-clips-coo-and-incoming-president-shares-whats-next-for-the-growing-brand

Lindora

Celebrating the Nurse Behind the Mission: How Melinda Endricks Is Powering Lindora’s Growth and Impact Nationwide

celebrating-the-nurse-behind-the-mission-how-melinda-endricks-is-powering-lindoras-growth-and-impact-nationwide

Sola Salons

Sola Salons Targets Chicago for Strategic Franchise Growth

sola-salons-targets-chicago-for-strategic-franchise-growth

Melting Pot

Photo of Melting Pot white chocolate fondue

How Melting Pot Franchisees Drive Year-Round Success Through Strategic Promotions and Local Marketing

melting-pot-franchise-year-round-success

Crust Pizza Co.

Crust Pizza Co. - Technology Piece - CTO Nick Fontenot - May 2025 - 1851 Franchise

Crust Pizza Co. Builds the Future of Franchising With Tech-First Strategy

crust-pizza-co-technology-nick-fontenot-cto

Paris Baguette

Paris Baguette’s Recipe for Expansion: Leadership, Community and A Vision for 1,000 Cafés by 2030

paris-baguettes-recipe-for-expansion-leadership-community-and-a-vision-for-1000-cafes-by-2030

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

DoorDash Expansion Could Reshape Delivery and Operations for Franchise Brands - 1851 Franchise

DoorDash Expansion Could Reshape Delivery and Operations for Franchise Brands

doordash-acquistions-deliveroo-sevenrooms

Crumbl Franchise Investment - TSG Consumer Partners -  1851 Franchise

TSG Consumer Partners Takes Minority Stake in Crumbl, Signaling Franchise Growth Potential

crumbl-franchise-investment-tsg-consumer

Yum Brands Reports Strong Q1 Results with Big Boost from Taco Bell

yum-brands-reports-strong-q1-results-with-big-boost-from-taco-bell

QSR: McDonald’s Gains Momentum With Chicken Innovation, Value Deals and Franchisee Support

mcdonalds-franchise-recovery-chicken-strategy-value-deals-2025

The Future of Franchising: Trends and Predictions for 2025 and Beyond

the-future-of-franchising-trends-and-predictions-for-2025-and-beyond

The Ultimate Guide to Selling Franchises: Building Your Brand’s Growth Machine

ultimate-guide-to-selling-franchises

franchise supplier award design with Locate AI logo and 1851 Franchise badge

Franchise Real Estate Services | Locate AI — Emerging Leaders in Franchise Support

locate-ai-emerging-leaders-in-franchise-support

Franchise Financial Reporting, Analytics and Business Intelligence | Qvinci

Franchise Financial Reporting, Analytics and Business Intelligence | Qvinci — Emerging Leaders in Franchise Support

franchise-financial-reporting-analytics-and-business-intelligence-qvinci-emerging-leaders-in-franchise-support

The Ultimate Guide to Selling Franchises: How to Clarify Your Positioning – The “Why You/Why Now”

the-ultimate-guide-to-selling-franchises-how-to-clarify-your-positioning-the-why-youwhy-now

Franchisee spotlight image with Randy and Sandy Craft, Children's Lighthouse logo on blue background

The Crafts’ Successful Journey from New Parents to Children’s Lighthouse Franchisees

the-crafts-successful-journey-from-new-parents-to-childrens-lighthouse-franchisees

Layoffs Surge to Pandemic-Era Highs, Opening Doors for Franchise Growth

layoffs-surge-to-pandemic-era-highs-opening-doors-for-franchise-growth

Franchisee spotlight image with photo of Robert Trujillo and UWRG logo on blue background

How Robert Trujillo Expanded His Construction Business With UWRG

how-robert-trujillo-expanded-his-construction-business-with-uwrg

District Taco Franchise Costs, Fees, Profit and Data for 2025

franchise-deep-dive-district-tacos-franchise-costs-fees-profit-and-data

Great Clips COO and Incoming President Shares What’s Next for the Growing Brand

MORE STORIES LIKE THIS