MaidPro Recognized in Franchise Business Review’s Culture 100 Awards: What It Means for the Brand

Boston-based cleaning business MaidPro has built a franchise network of nearly 300 units and is steadily growing. For many franchisees and clients alike, the MaidPro culture is a strong draw to the brand. In June, MaidPro was recognized in Franchise Business Review’s Culture 100 Awards based on its franchisees’ responses to an FBR survey regarding leadership, core values, honesty, integrity and overall support.

“It’s very humbling because there are a lot of great brands out there,” said Tom Manchester, president of MaidPro. “It’s really a testament to the franchisees in the system as well as the MaidPro team that we have here. I’m incredibly grateful for those people as well as just being grateful for being recognized.”

In any case, franchise culture plays a critical role in the success of the business. According to Franchise Business Review, “a positive culture can positively impact business productivity, profitability, employee satisfaction, and company growth,” whereas a negative company culture can disrupt employee satisfaction and productivity.

Manchester explained that he has been in the franchising space for about 35 years and has never seen such a close-knit, supportive and genuinely caring group of people. Within the MaidPro franchise network, there is a continued emphasis on creating a family atmosphere and providing the support necessary to allow each MaidPro franchisee to meet their personal goals.

“One characteristic that really stands out with the corporate employees is that they have a servant leadership mentality, meaning they just have a genuine desire to help franchisees grow and take a high level of satisfaction in seeing success in others,” he said.

This commitment to others rings throughout the network, allowing franchisees to both benefit from and contribute to the MaidPro company culture as a whole. A servant leadership mindset is something the brand’s leadership looks for when evaluating prospective franchisees.

“Everybody kind of starts in a different place, and the first thing we try to do is meet people where they are, regardless of where they’re coming from,” Manchester explained. “Then we begin to evaluate whether they will enjoy the MaidPro culture. Someday they will be the coach, not the person being coached, and we want them to be able to evolve into an effective coach.”

Manchester said that he likes to think of the franchise network as the franchisees’ chosen family. Each and every business owner has chosen to be involved with the brand, is excited to be there and has contributed to building and maintaining a healthy family atmosphere, cementing the culture between franchisees and throughout the network.

For more information on franchising with MaidPro, visit: https://www.maidprofranchise.com/