Minuteman Press International

Justin and Christy Phillips are the owners of&nbsp;<a href="https://minuteman.com/us/locations/fl/bradenton/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=minuteman-press-franchisees-talk-11-years-in-business-in-bradenton-fl-2732456" target="_blank" rel="nofollow">Minuteman Press in Bradenton, FL</a> since May of 2015. Nearly eleven years to the day they first went into business together, Justin and Christy celebrated their induction into the&nbsp;<a href="https://minutemanpressfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=minuteman-press-franchisees-talk-11-years-in-business-in-bradenton-fl-2732456" target="_blank" rel="nofollow">Minuteman Press International</a> President’s Club for achieving over $1 million in gross sales for the year ending 2025.&nbsp;In the following interview, Justin and Christy share their passion for printing and serving their community, why Minuteman Press was the right fit for them, how they achieved President’s Club status, and what this milestone means to them.Congrats on joining the President’s Club! What does this mean to you?“We have a tremendous sense of pride in reaching the President’s Club. After 11 years of owning and operating Minuteman Press in Bradenton FL, I can say we have learned many lessons and have had the privilege of serving thousands of customers. We have made a positive difference in our community. Our simple goal has always been to serve people exceptionally well and help them succeed.”What are your top keys to your sales growth and success?“Our biggest success factor has been acting on two of the most important values we believe in:&nbsp;<ul style="list-style-type:disc;"><li>First, you build the team. Then, the team builds the business.&nbsp;With a great team in place, you can deliver what you promise and give customers the best products and services. We truly care about our team and consider them like family. We believe this should be every owner’s priority because when you take good care of your team, they take good care of you.&nbsp;</li><li>The second value is to serve our customers better than anyone else and never say no. Our goal has always been to help our customers save time and make wise decisions about their design and print-related needs. These two values are the foundation of our success.”</li></ul>“We have aways worked to maximize the multiple revenue streams that the Minuteman Press franchise offers. In the early years, investing in mailing equipment, AccuZip software, and learning the mailing business played a large role in our early growth. We also worked hard to truly understand all the franchise trade partners and their capabilities, which allowed us to always have solutions for our customers.&nbsp; Investing in ASI, using FLEX-integrated promotional product tools, and investing in apparel capabilities took us another step forward. All the while, we maintained growth in our core digital printing capabilities. Being able to not say no to your customers is key. If you want to grow, invest in the tools the franchise offers.” –Justin Phillips&nbsp;How do you market your business?&nbsp;“We have invested in the Internet Marketing Program from day one. By investing in the program, we have the tools to reach customers. Using automated emails to ask for Google Reviews has made a positive difference too. I cannot tell you how many times customers have told us they found us online and comment on our reliability and customer service 5-star review ratings. It makes a big difference because customers are looking for someone they can trust.&nbsp;We also joined our local Chamber of Commerce, which is one of the best in the country. With over 2,000 members we did not have to go far to build relationships in the community. We worked to ensure our presence was everywhere in the Chamber. However, the best marketing we have received is the positive word of mouth from our customers to people they know. Every week someone tells us they are referred to by another person they know. There is no better feeling than when people tell their friends and family to about you.”&nbsp;What are your high-demand products/services and key growth areas?“On the digital print side, mailings have been the largest growth area. Over 10 % of our balance of sales is for mailings and it is some of the most profitable work we do. Once you learn the business and help your customers succeed with mailings, look out for growth.&nbsp;Next is books, flyers, rack cards, and brochures. Print is not dead by any means! Growth in signs and banners is a high-demand product too. Having a trade partnership in Signs365 and 4over is terrific. Bringing apparel in-house is our next big emerging market. Truthfully, we did not even have to market it that much, just putting it on a display with some samples and handing out some apparel catalogs brought the brand awareness to our customers.”What was your background before Minuteman Press?“Minuteman Press was a great fit for us. Justin Sr. worked in retail operations management for 23 years. Christy has a degree in Graphic Design and Justin Jr. worked in retail operations and skilled trades before joining us in 2023.&nbsp; While roles and responsibilities are different in today’s business we have years of experience and franchise support to be successful. We chose Minuteman Press because they are the best of the best. The advantages of having such a great franchise partner are so valuable to us. We have received tremendous support, education and encouragement over the years from Minuteman Press.”What has the training and support from Minuteman Press been like for you over the years?&nbsp;“The training and support we receive from Larry Trimble, Zach Iannazzo, and MPIHQ has been outstanding. We invested in a franchise for a reason. The incredible work the MPIHQ team does for equipment education &amp; support; emerging technologies &amp; programs; the many enhancements to FLEX; and all the wonderful website enhancements show the dedication to excellence that Minuteman Press stands for.”How would you best describe your community?“We have a very robust business community with thousands of businesses and close to half a million residents. Our local Chamber of Commerce has given us a wonderful platform to get engaged in our community. We support numerous networking events throughout the year, and we always act as print sponsors for major events to create as much presence as we can in our community. We have served as ambassadors to new members. We sponsor monthly networking luncheons and attend a leadership retreat with community leaders each year. Justin Sr. is the 2026 Chairman of the Board and has spent several years supporting legislative and advocacy work for the community too. We serve and support a program called Manatee Young Professionals, which gets our young professional team members engaged while providing personal development. Minuteman Press in Bradenton was awarded the Manatee Young Professionals Employer Award for outstanding engagement in 2025.”&nbsp;What are the rewards of owning your business?“The professional rewards are endless. Everyone loves a reliable and friendly design and print professional that is passionate about what they do and who they serve. I also appreciate that you can run your business and have a great personal life that balances faith, family, friends, and life outside of printing. The truth is that we are truly in the people business, and it just so happens that we sell graphic design and printing services.”&nbsp;What advice do you have for others?“Work hard. Work smart. Don’t overwork yourself. Help your customers save time and make wise decisions in their design &amp; print related needs. We take the time to educate customers on their projects, which is greatly appreciated. Also, respond to customer quotes and questions they may have the same day or next. Use the Work in Progress Board to ensure you meet deadlines consistently. Do what you say and follow through on your commitments. Communicate extremely well and always show your customers how much you enjoy and appreciate serving them. While many customers need graphic design help and quick turnarounds, when you exceed their expectations you will see your business flourish. The sense of pride you receive for a job well done is worth all the hard work.”Learn more about #1 rated Minuteman Press franchise opportunities and read Minuteman Press franchise reviews at&nbsp;<a href="https://minutemanpressfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=minuteman-press-franchisees-talk-11-years-in-business-in-bradenton-fl-2732456" target="_blank" rel="nofollow">https://minutemanpressfranchise.com</a>&nbsp;

Minuteman Press Franchisees Justin & Christy Phillips accept President’s Club Award from Nick Titus.

Minuteman Press Franchisees Talk 11 Years in Business in Bradenton, FL

1851 Franchise

Minuteman Press franchise owners Justin and Christy Phillips join Minuteman Press International President's Club, talk eleven years in business in Bradenton, Florida.

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Own a Minuteman Press Franchise

Justin and Christy Phillips are the owners of&nbsp;<a href="https://minuteman.com/us/locations/fl/bradenton/">Minuteman Press in Bradenton, FL</a> since May of 2015. Nearly eleven years to the day they first went into business together, Justin and Christy celebrated their induction into the&nbsp;<a href="https://minutemanpressfranchise.com">Minuteman Press International</a> President’s Club for achieving over $1 million in gross sales for the year ending 2025.&nbsp;In the following interview, Justin and Christy share their passion for printing and serving their community, why Minuteman Press was the right fit for them, how they achieved President’s Club status, and what this milestone means to them.Congrats on joining the President’s Club! What does this mean to you?“We have a tremendous sense of pride in reaching the President’s Club. After 11 years of owning and operating Minuteman Press in Bradenton FL, I can say we have learned many lessons and have had the privilege of serving thousands of customers. We have made a positive difference in our community. Our simple goal has always been to serve people exceptionally well and help them succeed.”What are your top keys to your sales growth and success?“Our biggest success factor has been acting on two of the most important values we believe in:&nbsp;<ul style="list-style-type:disc;"><li>First, you build the team. Then, the team builds the business.&nbsp;With a great team in place, you can deliver what you promise and give customers the best products and services. We truly care about our team and consider them like family. We believe this should be every owner’s priority because when you take good care of your team, they take good care of you.&nbsp;</li><li>The second value is to serve our customers better than anyone else and never say no. Our goal has always been to help our customers save time and make wise decisions about their design and print-related needs. These two values are the foundation of our success.”</li></ul>“We have aways worked to maximize the multiple revenue streams that the Minuteman Press franchise offers. In the early years, investing in mailing equipment, AccuZip software, and learning the mailing business played a large role in our early growth. We also worked hard to truly understand all the franchise trade partners and their capabilities, which allowed us to always have solutions for our customers.&nbsp; Investing in ASI, using FLEX-integrated promotional product tools, and investing in apparel capabilities took us another step forward. All the while, we maintained growth in our core digital printing capabilities. Being able to not say no to your customers is key. If you want to grow, invest in the tools the franchise offers.” –Justin Phillips&nbsp;How do you market your business?&nbsp;“We have invested in the Internet Marketing Program from day one. By investing in the program, we have the tools to reach customers. Using automated emails to ask for Google Reviews has made a positive difference too. I cannot tell you how many times customers have told us they found us online and comment on our reliability and customer service 5-star review ratings. It makes a big difference because customers are looking for someone they can trust.&nbsp;We also joined our local Chamber of Commerce, which is one of the best in the country. With over 2,000 members we did not have to go far to build relationships in the community. We worked to ensure our presence was everywhere in the Chamber. However, the best marketing we have received is the positive word of mouth from our customers to people they know. Every week someone tells us they are referred to by another person they know. There is no better feeling than when people tell their friends and family to about you.”&nbsp;What are your high-demand products/services and key growth areas?“On the digital print side, mailings have been the largest growth area. Over 10 % of our balance of sales is for mailings and it is some of the most profitable work we do. Once you learn the business and help your customers succeed with mailings, look out for growth.&nbsp;Next is books, flyers, rack cards, and brochures. Print is not dead by any means! Growth in signs and banners is a high-demand product too. Having a trade partnership in Signs365 and 4over is terrific. Bringing apparel in-house is our next big emerging market. Truthfully, we did not even have to market it that much, just putting it on a display with some samples and handing out some apparel catalogs brought the brand awareness to our customers.”What was your background before Minuteman Press?“Minuteman Press was a great fit for us. Justin Sr. worked in retail operations management for 23 years. Christy has a degree in Graphic Design and Justin Jr. worked in retail operations and skilled trades before joining us in 2023.&nbsp; While roles and responsibilities are different in today’s business we have years of experience and franchise support to be successful. We chose Minuteman Press because they are the best of the best. The advantages of having such a great franchise partner are so valuable to us. We have received tremendous support, education and encouragement over the years from Minuteman Press.”What has the training and support from Minuteman Press been like for you over the years?&nbsp;“The training and support we receive from Larry Trimble, Zach Iannazzo, and MPIHQ has been outstanding. We invested in a franchise for a reason. The incredible work the MPIHQ team does for equipment education &amp; support; emerging technologies &amp; programs; the many enhancements to FLEX; and all the wonderful website enhancements show the dedication to excellence that Minuteman Press stands for.”How would you best describe your community?“We have a very robust business community with thousands of businesses and close to half a million residents. Our local Chamber of Commerce has given us a wonderful platform to get engaged in our community. We support numerous networking events throughout the year, and we always act as print sponsors for major events to create as much presence as we can in our community. We have served as ambassadors to new members. We sponsor monthly networking luncheons and attend a leadership retreat with community leaders each year. Justin Sr. is the 2026 Chairman of the Board and has spent several years supporting legislative and advocacy work for the community too. We serve and support a program called Manatee Young Professionals, which gets our young professional team members engaged while providing personal development. Minuteman Press in Bradenton was awarded the Manatee Young Professionals Employer Award for outstanding engagement in 2025.”&nbsp;What are the rewards of owning your business?“The professional rewards are endless. Everyone loves a reliable and friendly design and print professional that is passionate about what they do and who they serve. I also appreciate that you can run your business and have a great personal life that balances faith, family, friends, and life outside of printing. The truth is that we are truly in the people business, and it just so happens that we sell graphic design and printing services.”&nbsp;What advice do you have for others?“Work hard. Work smart. Don’t overwork yourself. Help your customers save time and make wise decisions in their design &amp; print related needs. We take the time to educate customers on their projects, which is greatly appreciated. Also, respond to customer quotes and questions they may have the same day or next. Use the Work in Progress Board to ensure you meet deadlines consistently. Do what you say and follow through on your commitments. Communicate extremely well and always show your customers how much you enjoy and appreciate serving them. While many customers need graphic design help and quick turnarounds, when you exceed their expectations you will see your business flourish. The sense of pride you receive for a job well done is worth all the hard work.”Learn more about #1 rated Minuteman Press franchise opportunities and read Minuteman Press franchise reviews at&nbsp;<a href="https://minutemanpressfranchise.com">https://minutemanpressfranchise.com</a>&nbsp;

Since purchasing <a href="https://minuteman.com/us/locations/tx/rockwall/">Minuteman Press in Rockwall, Texas </a>in December of 2018, Frank McLeod has built more than just a successful business; he has built a family legacy alongside his son Tyler. Drawing on three decades of experience in the paper industry, Frank combined customer service, networking, acquisitions, and a commitment to quality to grow his <a href="https://minutemanpressfranchise.com">Minuteman Press franchise</a>.&nbsp;Today, Frank and Tyler continue to expand their capabilities while focusing on the same core principles that fueled their success from the very beginning: follow-through, building strong relationships, and delivering on their promises for every customer. As a result, Minuteman Press in Rockwall has joined the Minuteman Press International President’s Club for achieving over $1 million in gross sales for the year ending 2025.From Paper to PrintingPrior to Minuteman Press, Frank shares, “I spent 30 years in the paper business working as a Regional Manager for Clampitt Paper (a Minuteman Press Choice Vendor).&nbsp; I became good friends with the Dallas Regional VP at the time, Pete Scaglione. I was looking for something my son Tyler and I could do together. I wanted to own a business that I could pass on to Tyler when I am ready to retire, and he can spend his career as a self-employed business owner if that is what he chooses to do.&nbsp;Minuteman Press was a perfect fit.”Growing the Business&nbsp;Frank and Tyler are two of the newest members of the President’s Club after Minuteman Press in Rockwall amassed over $1 million in gross sales for the year ending 2025. Frank says, “The biggest keys to our success here at our Rockwall location are following up on quotes,&nbsp;constantly checking FLEX and doing exactly what we promise we will do for our customers, and acquisitions that helped us grow faster.&nbsp; My son (and co-owner) Tyler oversees production, and he has the best eye for color and noticing print flaws. Nothing leaves our shop that doesn't meet our standards.”He continues, “Our marketing comes from many sources—repeat customers,&nbsp;massive amounts of networking through several networking/Chamber groups, Internet Marketing Program leads, and many customer referrals.”&nbsp;Frank adds, “Our highest in-demand items come from our in-house digital printing capabilities.&nbsp; We recently acquired a Konica Minolta AccurioPress C7100 with a Plockmatic Booklet Finisher.&nbsp; We make very nice multi page books in-house, and we send out larger books out for perfect binding.&nbsp;We are doing more signage, and we are exploring going deeper into wide format and DTG printing.”Advice for Others&nbsp;When asked what advice he would give to other owners, Frank answers, “One key piece of advice I have is to know your competition. I have a good and healthy relationship with other printers in the area. I am always willing to help them out when they are in a bind because you never know when you may need help out of a jam.”Final ThoughtsFor Frank McLeod, joining President’s Club ultimately represents more than business growth — it reflects years of hard work, strong customer relationships, a commitment to quality, and the opportunity to build a lasting family business with his son Tyler. By combining industry experience with follow-through, networking, acquisitions, and a customer-first mindset, Frank has created a rewarding path for both the present and the future at Minuteman Press in Rockwall, Texas.Frank concludes, “I find owning Minuteman Press in Rockwall to be very rewarding, and it has changed my life totally for the better. I enjoy coming to work every day and helping my customers.&nbsp;I just wish I made this move earlier.”Learn more about #1 rated Minuteman Press franchise opportunities and read Minuteman Press franchise reviews at&nbsp;<a href="https://minutemanpressfranchise.com">https://minutemanpressfranchise.com</a>&nbsp;

Frank McLeod and his son Tyler at their Minuteman Press franchise in Rockwall, Texas.

Minuteman Press franchise owner Frank McLeod talks building a family printing business for the next generation and joining President's Club in Rockwall, Texas

Minuteman Press Franchise Review: Frank McLeod Rockwall, Texas

minuteman-press-franchise-owner-frank-mcleod-talks-building-a-family-business-for-the-next-generation-joining-presidents-club-in-rockwall-tx

Jorge and Kathy Cruz, Owners, Minuteman Press Franchise, Concord, NC.

Minuteman Press Franchise Grows with Cruz Family in Concord, NC

minuteman-press-franchise-grows-with-cruz-family-in-concord-nc

Minuteman Press Franchise, Lyons, IL. L-R: Steve, Devin, Emily Noel (Manager), and Lora Noel (Owner)

Minuteman Press Franchise Owner Lora Noel Talks Growth in Lyons, IL

minuteman-press-franchise-owner-lora-noel-talks-growth-in-lyons-il

When Joe Jereb purchased longtime independent print shop Copymat and transitioned it into&nbsp;<a href="https://minuteman.com/us/locations/ca/hollywood/">Minuteman Press in Hollywood, CA</a>, he saw an opportunity to modernize a trusted local business while expanding the services available to customers. Since becoming a&nbsp;<a href="https://minutemanpressfranchise.com">Minuteman Press franchise</a> owner in November of 2023, Joe has embraced the Minuteman Press system and quickly positioned his center for growth by combining fast turnaround times, full-service marketing solutions, and hands-on customer support. From leveraging internet marketing and networking to managing complex projects for local businesses, Joe has built on Copymat’s strong reputation while introducing new capabilities that help clients work smarter and move faster in the demanding Hollywood market.Joe shares the following key insights based on his experience with Minuteman Press:Training &amp; Support:&nbsp;“Tom Carnesi and Pete Taglino at MPIHQ run a great training course. If I were any more enthusiastic about the support from SoCal Area Manager Damien Neitzke, I'd have to get a Damien tattoo! He has been an invaluable resource for my shop since Day 1. He is not just the go-to for shop operations but is a great sounding board for thoughts on marketing strategy and personnel development, the works.”“Talking to franchisees from other businesses, I see how this level of support is definitely not the norm. It’s a big part of the value I find in being part of Minuteman Press.” -Joe JerebTransition from Copymat to Minuteman Press:&nbsp;“Copymat was an old school operation — order by phone, paper invoices, etc. The customers were immediately impressed by the online ordering and payment capabilities of Minuteman Press. They were also happy to learn that they can come to us for all their promotional and mailing needs. Copymat had a long-time presence in Hollywood but was focused on standard paper and ink printing. The full-service aspect we offer has been a great selling point.”World Expo:&nbsp;“I was very happy I made it to Las Vegas for the Minuteman Press World Expo last summer. I had no idea how informative and energizing the sessions would be. It was also great to meet so many of the stars from MPIHQ in person. There were so many quality vendors; being able to meet face-to-face and give constructive feedback was (I hope) useful for both sides.”Marketing: “Is there any other answer to this question than Internet Marketing? I tend to hear ‘I found you online’ when I ask a new customer what brought them to my shop. At the same time, I have been doing a lot of networking for more than a year, and I am seeing the fruits of those efforts.”Supporting Local Businesses: “In Hollywood, the standard deadline is yesterday, so being able to turn things around quickly even on the same day is a big part of our offering. Where we really stand out is in our ability to be more than a printer and to effectively be a project manager for our customers. My favorite conversations with customers are those the client has a mile-long to-do list. I'll simply ask, "Why don't you let me take care of that for you?" It usually involves mailing and distributing materials or completing a multi-city project. It is always a thrill to hear someone ask, "Wait, you can do that, too?" We know we just made someone's workday a bit easier.”Final Thoughts:&nbsp;“For an allegedly dying industry, print is incredibly dynamic. It seems there is always something new around the next corner. At the high value-add part of the market, I believe there will always be a demand for service, wide product selection, and reliable logistics. Minuteman Press recognizes that and as a franchisee, I appreciate that focus on innovation. I guess you don't last 50 years and grow to over 1,000 locations worldwide with a ‘time to make the donuts’ mindset!”Learn more about #1 rated Minuteman Press franchise opportunities and read Minuteman Press franchise reviews at&nbsp;<a href="https://minutemanpressfranchise.com">https://minutemanpressfranchise.com</a>&nbsp;

Minuteman Press Franchise Owner Joe Jereb (left) pictured with his dedicated team in Hollywood, CA.

When Joe Jereb purchased independent print shop Copymat and transitioned it into Minuteman Press in Hollywood, CA, he saw an opportunity to modernize a trusted local business while expanding it.

Ready for Prime Time: Joe Jereb Grows Minuteman Press Franchise in Hollywood, CA

ready-for-prime-time-joe-jereb-grows-minuteman-press-franchise-in-hollywood

For 40 years, the Misenheimer family has built more than just a successful&nbsp;<a href="https://minutemanpressfranchise.com">Minuteman Press franchise</a> in Newburyport, Massachusetts—they’ve built a legacy rooted in hard work, relationships, and community. What began in May of 1986 with Sumner and Dottie Misenheimer taking a leap of faith has grown into a second-generation family operation led by sisters Nikki and Kim, who quite literally grew up inside the business. From after-hours collating sessions as kids to carrying forward the values their parents instilled, the Misenheimer family’s journey is a testament to dedication, adaptability, and the lasting impact of serving customers with care and consistency.What does it mean to you and your family to reach 40 years in business?&nbsp;Nikki:&nbsp;“Reaching 40 years in business feels pretty awesome! This business has been a constant in our lives—it’s where Kim and I grew up, learned responsibility, and built relationships. When I think about the last 40 years, I feel a mix of gratitude and pride. There were certainly challenging times, but there’s something special about being part of something that has stayed rooted in the community for so long.”Kim:&nbsp;“It is a mix of pride and disbelief to be honest. To be a part of something for 40 years is unbelievable, and then when you add that this is our family business, it is even more so. To see something grow from the ground up is an amazing experience.”How did your family first get started with Minuteman Press?Sumner:&nbsp;“After nearly 20 years of employment in manufacturing, I could not resist a nagging urge for independence, stability and success on my own. I dug deep and found many franchise opportunities. Of them all, Minuteman Press stood out, and I liked everything they presented—a franchise that could provide all I needed to know. MPIHQ was a partner I knew I needed to have to succeed.”“In 1986, with two small kids, house, mortgage and super supporting wife, we took the leap. Dottie and I put it all on the line, I quit my job and opened store 117.” -Sumner MisenheimerWhat do you remember most from those early days?&nbsp;Sumner:&nbsp;“We found we were in a business the allowed enough flexibility to enjoy our family time. Weekends, school events and those ‘can't-miss’, once-in-a-lifetime events. Dottie and I agree that our fondest memories are happening now, watching Nik and Kim shine at what they do, who they have become. Considering all that though nothing is funnier than the after-hours family ‘collating’ sessions over pizza and soda.”What was it like growing up in the family business?Nikki:&nbsp;“Growing up in the business was just part of life. Kim and I would come in as kids and help with whatever we could—collating, numbering, working on the booklet maker. I officially joined the business in 2004, and Kim joined in 2013. It wasn’t necessarily a lifelong plan for me from the beginning, but over time it became clear how special it was to be part of something our family built.”Kim:&nbsp;“We have memories of walking endlessly around a huge table, collating what felt like thousands of sheets of paper together. Or just sitting in our parent’s office doing crafts while they were working. Working in the business has not been a part of my long-term plan but when the opportunity came up, it felt like a natural move.”What was it like working and learning from your parents?&nbsp;Nikki:&nbsp;“Working with our parents has been one of the most meaningful parts of the journey. We learned not just the technical side of the business, but how to treat people—with respect, honesty, and consistency. They built strong relationships with customers, and that’s something we’ve carried forward. There’s also a deep sense of responsibility that comes with continuing something they started.”Kim:&nbsp;“Working with our parents has been both humbling and awe-inspiring. Seeing what goes on behind the scenes to make the business run every day has been eye-opening for me. The details that clients don’t see and the work that goes into a job is amazing to be a part of. The commitment and work ethic our parents have is something we strive to replicate.”How has your business evolved over the years?&nbsp;Nikki:&nbsp;“The business has evolved a lot—from more traditional print work in the early days to a much broader range of services today. Technology has changed how we operate, but the core idea hasn’t: helping our customers market and communicate through print. What excites me most today is continuing what we’ve been doing, creating strong relationships and providing reliable service. There’s always something new to learn and improve.”How has this business woven itself into your family’s / community’s story?Nikki:&nbsp;“I lived with my parents when I first started at 22. I came home with books to be GBC punched, the supplies, and the GBC punch to work on after supper. And my parents were like, huh, okay. Maybe they realized then that I’d be a good candidate for second-generation.”Kim:&nbsp;“We like to say that at Minuteman Press, we are like the show Cheers. We know our clients’ names, their families, and we are genuinely interested in how they are doing. We have clients we have worked with from their bridal shower and wedding to the birth of their first children. That is an honor to be a small part of major life events. We are also active in the community through the Rotary Club and supporting non-profit organizations.”What moments remind you how you’ve stayed committed to your business and your community for four decades?Nikki:&nbsp;“Newburyport has changed a lot. But it still has a small town feel to it, and the people are very community oriented. During the pandemic, we had customers order things that I knew they didn’t really need at the time, but they ordered just to help us keep the lights on. That’s pretty rare and we’re grateful for them!”Kim:&nbsp;“As I mentioned, being chosen to be a part of someone’s major life events is an honor, and the fact that our clients choose us over shopping online is a compliment we don’t take for granted.”Are there any fond memories with long-time customers you’d like to share?Nikki:&nbsp;“Too many to share here. Since most of our customers are other small businesses it’s been a neat little sense of camaraderie- despite different industries, a lot of small businesses face the same ups and downs and leaning on one other shows a behind the scenes spirt that not everyone gets to see.”Kim:&nbsp;“My favorite is doing birthday posters and books for clients. We have someone we have done birthday books for every year for all three of her grandchildren. To see them grow up and hear their stories behind the pictures is incredible.”After 40 years, what traditions or everyday moments still bring you joy inside the shop?Nikki:&nbsp;“I think when a customer is super happy, or we help them with a rush job, little things like that.”Kim:&nbsp;“When a customer tells us that what we have produced for them is exactly what they pictured.”If you could thank your younger self and the people who helped you along the way, what would you say?Nikki:&nbsp;“I would say to myself, thanks for working hard. Learning to work with family can be a whole different set of skills than working with non-family. Also, thank you for making a lot of mistakes—without them I couldn’t have learned what not to do. For my family, thanks for being patient with me, for letting me make all those mistakes, and for supporting me and my decisions. And then of course I am grateful for my coworkers and customers—I have so much appreciation for their hard work and support of small businesses like ours.”Kim:&nbsp;“I would say thank you for giving me an opportunity given to very few. A family business is special, and I am honored to be a part of it.”What advice do you have for other owners looking to replicate your success and longevity?Sumner: “First and foremost, we would encourage all owners, and especially new owners to embrace the resources that MPIHQ provides. They are paid partners. They are at the vanguard of the industry, therefore so are you. Most important of all, don't just measure your success by financial gain. It's the ability to look back over 40 years and realize a secure lifestyle, successful family and pride in accomplishment. This is what counts—money is great, but success is everything else!”Nikki:&nbsp;“Show up. Work hard. Have fun. Surround yourself with people who motivate you, who make you want to succeed not just for yourself, but for them.”Kim:&nbsp;“Customer service is key.”Is there anything else you’d like to share?Nikki:&nbsp;“Just how grateful I am to be a part of a second-generation family-run small business with my parents and my sister.”For more information on Minuteman Press in Newburyport, MA, visit&nbsp;<a href="https://minuteman.com/us/locations/ma/newburyport/">https://minuteman.com/us/locations/ma/newburyport/</a>&nbsp;Learn more about #1 rated Minuteman Press franchise opportunities and read Minuteman Press franchise reviews at&nbsp;<a href="https://minutemanpressfranchise.com">https://minutemanpressfranchise.com</a>&nbsp;

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