Buying a Franchise What "Undercover Boss" Should Teach You About Lead Generation "Undercover Boss" teaches us that heart, especially in the sales process, goes a long way. By Nick Powills1851 Franchise PublisherSPONSOREDUpdated 7:39 PM • 02/05/16MORE STORIES LIKE THISFranchise Public Relations: What to Know About Picking a Franchise PR AgencyNick Powills: Adversity Always Comes On The RiseNick Powills: Other People Don’t Get to Tell You What You Get to HaveNick Powills: It’s Not About Closing the Sale, It’s About the Open