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If you are in any industry that sells anything, you understand the power of under-promising and over-delivering. Yet, many businesses choose to over promise and under deliver. For the brands that have an unlimited pipeline of new business, I understand (but don&rsquo;t agree) with your tactics: get as many customers in the door as possible, keep them for as long as possible and be perfectly OK with losing clients because there will always be more coming in.

As a true study of customer service, I find it very interesting how bad customer service really is. Whether it&rsquo;s your internet/cable company; your cell phone company; your insurance company; or the contractor you use to cut your home, they all have one thing in common: bad customer service.

Opportunity? You bet.

I have written about this before, but our focus at <a href="http://nolimitagency.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=part-3-over-promising-simply-steals-money-11128" target="_blank" rel="nofollow" target="_blank">No Limit Agency*</a> and <a href="http://1851franchise.com" target="_blank">1851 Franchise</a> is providing second-to-none customer service. Will that method keep all clients? No. Some, as I have said, have all of their eggs in one basket, and if it doesn&rsquo;t work as their unicorn, no level of customer service will help. But, if you do your very best to win for the clients you have, and you provide exceptional customer service, you are bound to create a sustainable service and business.

I love (and by love, I mean hate) the get-rich-quick scams that exist in business. Whether that is a guarantee of getting a brand on Fox News, which will in turn, make their brand huge; a guarantee of shelling out $19.99 in the pursuit to make millions; or a guarantee that this product will magically make you thin, it&rsquo;s clear that unicorns don&rsquo;t exist (as much as I wish they did). The only guarantee in life is that you will, well, die.

People are the true unicorns in business. You are the guarantee for whatever happens to your business. And, unfortunately, entrepreneurs are either born with or without wings. There are great business executives who don&rsquo;t have the wings to own their own businesses&mdash;and those executives are vital to helping you reach the guarantees and the promises you (the person with wings) have made to win whatever you are fighting to win.

Many with wings also don&rsquo;t over promise. They are skeptics. They are realists. They certainly have dreams, but they also understand that there will be many struggles to achieving those dreams.

Thus, when a business gives you a false promise, you should be the first one to cut the cards&mdash;to not believe, completely, the big audacious goal. Instead, you understand that a few steps under that may seem more possible.

I believe in &ldquo;wow&rdquo; moments. To create &ldquo;wow&rdquo; moments, my team cannot promise a flight to the moon when our plane will only take them 40,000 feet. If we tell them we can take them to the moon and only take them 40,000 feet, they will be disappointed. But, if we say we can take them to 30,000 feet, and then deliver something 10,000 feet higher, they are pumped by the results.

&ldquo;Wow&rdquo; moments come from being realistic. Thus, when creating your marketing messages, don&rsquo;t set up your prospects for disappointment with lofty goals and promises.

One business model to recently experience turbulence was the self-serve frozen yogurt business. It has struggled for many reasons, but an over-promised, under-delivered message is part of the reason for failure.

Let&rsquo;s say, for argument&rsquo;s sake, the break even on a self-serve frozen yogurt franchise (with low labor, low food cost) is $500,000 in sales. Thanks to little competition, those who were first into the category experienced high sales&mdash;some even crossing over a million in sales. Thanks to these numbers in the item 19 and an urgency to sell franchises based on $1 million* per store revenue counts (* meaning, not all, but a few in the system), expectations were shot. Prospects bought thinking they would be rolling in cash&mdash;and they bought fast.

With very few points of differentiation between the brands, AUVs, for argument&rsquo;s sake, didn&rsquo;t live up to the $1 million mark. Instead, it was closer to the $600,000 mark. Being over-sold and under-delivered means frustration, closings and no scalability. This ultimately equals frustrated customers, frustrated landlords and frustrated franchisors.

Yet, at $600,000, a franchisee could possibly make a little return, and if they opened two, three and four and are able to leverage their business assets, they could make decent money. If you were told that you could make $500,000, suddenly $600,000 is winning.

Perception can ruin a reality.

Have we, as a business community, learned anything from froyo? Absolutely not. We are dreamers. But, perhaps, when creating our messages for selling our brands we may double think the idea of over promising the end result of our services. Maybe, just maybe, if we set better, more data driven expectations, we will keep our clients happier and we will grow better because our clients will validate better and refer more business.

And now, we sell the story. Stay tuned for part four to learn how.&nbsp;

Part 3: Over Promising Simply Steals Money

1851 Franchise

True entrepreneurs are realists. They certainly have dreams, but they also understand that there will be many struggles to achieving those dreams.

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How much can franchisees make? It’s a question many prospective owners ask before investing in a franchise. While earnings tend to be driven by variables such as industry, location and general management skills, a proper understanding of the key factors driving profitability can help franchise owners develop expectations that are realistic.&nbsp;Multi-unit franchisee&nbsp;<a href="https://www.linkedin.com/in/mangesh-patel-9368569/">Mangesh Patel</a>, who’s readying the launch of six&nbsp;<a href="https://www.beefobradysfranchise.com/">Beef ‘O’ Brady’s</a> restaurant locations in the Macon, Georgia area, shares insights from his franchising experience.<h2>Understanding Franchise Income</h2>Keeping operational costs in check can have a major impact on overall earnings. Taking a proactive approach to expenses such as food and labor, as well as payroll and scheduling, can help align actual franchise income with general expectations for the business.“I just had a meeting with a couple of people, and they said, ‘You talked about a 25% profit margin, but I’m only doing 12%.’ So, I looked at the figures they sent me,” Patel said. “Their&nbsp;<a href="https://1851franchise.com/calculate-restaurant-franchise-profit-2730476">restaurant</a> food cost was running at 37%, which should be around 30%. The national average is about 32%. If I do things correctly, my average food cost needs to be at or below 30%. And payroll should run around 18%. But many people run 25 to 28%.”So,&nbsp;<a href="https://1851franchise.com/unraveling-franchise-earnings-how-much-can-you-really-make-2723935">how much can franchisees make</a>? Here are five areas to consider.<h2>Practical Tips for Prospective Franchisees</h2><ol><li>Control Costs From Day One:&nbsp;It’s important to monitor payroll, food and supply costs closely. Overstaffing and inefficiencies can quickly reduce profits.</li><li>Plan For The Opening Surge:&nbsp;Traffic within the first few months of opening is likely to be higher. It’s important to adjust staffing and inventory accordingly, and pay close attention to how those levels change as time goes on.</li><li>Invest In Training:&nbsp;Properly trained workers can help reduce waste and improve overall service, which has a direct effect on net income.</li><li>Understand Your Market:&nbsp;Each market is unique and revenue potential will vary depending upon location, demographics and competition.</li><li>Track Metrics Regularly:&nbsp;Food cost percentages, labor ratios and weekly sales data act as key indicators operations may need to be adjusted.</li></ol><h2>What Profitability Really Comes Down To</h2>Patel notes that if franchise owners manage labor and costs properly, it’s not impossible to achieve strong cash flow even in the first year, bucking some franchising trends.So,&nbsp;<a href="https://1851franchise.com/how-much-can-you-make-as-a-franchise-owner-2724761">how much can franchisees make</a>? While results tend to vary, careful planning, disciplined operations and a proactive approach to assessing initial costs are essential. But by grasping and guiding the elements that drive franchise profitability, franchise owners can maximize overall business earnings, scaling a business that’s sustainable financially over the long term.Want to learn more about franchise opportunities on 1851 Franchise? Be sure to visit our&nbsp;<a href="https://1851franchise.com/power-rankings">Power Rankings</a> to read more on brands making moves.

How much can franchisees make? This guide explains what drives franchise earnings and how to manage costs, with expert tips from multi-unit owner Mangesh Patel on maximizing your franchise income.

How Much Can Franchisees Make? A Guide for Prospective Franchise Owners

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Is franchising better than starting a business from scratch? For many&nbsp;<a href="https://1851franchise.com/a-beginners-guide-to-franchising-how-the-model-works-2724686">prospective entrepreneurs</a> weighing the idea of ownership, the answer to that question can be both yes and no. Franchising offers a proven system and built-in support. Starting from scratch allows greater flexibility and control. And a proper understanding of the trade-offs can help potential owners decide which path is most aligned with their business goals.According to&nbsp;<a href="https://drymedicfranchise.com/">DRYmedic Restoration</a> franchisee&nbsp;<a href="https://www.linkedin.com/in/keith-carlson-29b0a930/">Keith Carlson</a>, the appeal of franchising often starts with structure. “The yes is that you have an automatic blueprint,” he said. “You’re in. You don’t have to think of everything. You don’t have to come up with your business plan or your marketing plan.”As Carloson noted, franchisors generally provide detailed guidance on everything from licensing and certifications to business structure. “All of those things are done. Or they’re in a list or part of a large checklist,” he said. “From that perspective, it’s simpler on the back end.”<h2>Franchising Vs. Starting From Scratch: Key Considerations</h2>So,&nbsp;<a href="https://1851franchise.com/buying-a-franchise-vs-starting-from-scratch-2725815">is franchising better than starting a business from scratch</a>? Here are five areas to consider:1. Built-In Systems Vs. Total Control Franchising provides a tested playbook. But it comes with rules. “If you’re in a franchise, every time you want to do something that’s outside their playbook, you have to ask permission,” Carlson reminds. Independent owners, on the other hand, can pivot freely but must build systems from the ground up (which takes time and resources).2. Fees and Royalties Franchise fees and royalties are part of the deal. It’s important to both understand and plan for them accordingly.3. Experience and Support One of franchising’s biggest advantages is access to experienced operators. Carlson recalled his first job after signing his initial work order: “I was nervous. But I had somebody on the phone within 10 minutes saying, ‘You’ve got to do this, this and that,’” he said. “It was so easy to get through that first job because there was no guesswork.”4. Following The System (With Local Flexibility) While local nuances aren’t always captured in a national system, the strength of a proven system remains a franchising hallmark.5. Long-Term Upside Starting a business from scratch can be more lucrative. “But it depends on the level of effort you want to put in,” Carlson reminds potential zees.<h2>The Bottom Line</h2>So, is franchising better than starting a business from scratch?&nbsp;<a href="https://1851franchise.com/franchising-and-the-american-dream-2730380">Franchising</a> can reduce risk, shorten the learning curve and provide critical support (especially early). Independent startups can offer more autonomy and, potentially, greater long-term rewards. Therefore, an honest assessment of tolerance for structure, fees and self-direction can help those considering entrepreneurship to properly assess the ownership situation best aligned with one’s goals for success in the business opportunity.Want to learn more about franchise opportunities on 1851 Franchise? Be sure to visit our&nbsp;<a href="https://1851franchise.com/power-rankings">Power Rankings</a> to read more on brands making moves.

Is franchising better than starting a business from scratch?

Is franchising better than starting a business from scratch? Franchising offers a proven system and support. Starting from scratch provides flexibility and control. Here’s how to assess the tradeoffs.

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When evaluating a franchise opportunity, there’s an important early step: how do I research franchise complaints? Understanding the issues both current and former franchise owners have experienced can help prospective franchisees make better-informed decisions that increase the likelihood of selecting a brand aligned with their business goals.Franchise consultant&nbsp;<a href="https://www.linkedin.com/in/franchise-guru/">Lisa Welko</a> of&nbsp;<a href="https://integrityfranchisegroup.com/">Integrity Franchise Group</a> emphasizes the importance of validating information through direct research. “The most important thing about researching any franchise is the opportunity to validate with franchise owners personally,” Welko said. “Use the reviews to formulate your questions and opinions. And then validate those findings with actual owners in the system.”<h2>Start With The Basics: Public Records And Online Tools</h2>How do I research franchise complaints?&nbsp;It starts with sources that are accessible and objective.<ul><li>Franchise Disclosure Document (FDD):&nbsp;<a href="https://1851franchise.com/understanding-item-3-of-the-franchise-disclosure-document-litigation-history-2703061">FDD Item 3</a>, litigation history, lists pending litigation or past legal issues involving franchisees that can be potential&nbsp;<a href="https://1851franchise.com/red-flags-to-look-out-for-when-doing-franchise-research-2723769#stories">red flags</a>. &nbsp;</li><li>State Regulatory Agencies: Many states publish franchise or business complaints (including the Attorney General’s office). &nbsp;</li><li>Online Reviews and Forums: While helpful for providing additional context, they should not be used as the only source of research. “Just like anything on the internet, we need to remember ‘Buyer Beware,’” said Welko. “Online reviews can be a helpful tool. But we need to remember that it’s one tool in the arsenal. So, don’t let one bad review torpedo your research.”</li></ul><h2>Speak Directly With Franchise Owners</h2>Nothing replaces firsthand insights. Contacting current – and former – franchise owners to ask about their experience with franchisor support, operations and growth potential is a critical part of the validation process. It’s essential to pay attention to recurring themes in their feedback, both positive and negative, to identify potential risks (or opportunities) correctly.&nbsp;<h2>Practical Takeaways For Evaluating Franchise Complaints</h2><ol><li>Verify Patterns, Not One-Offs – A single complaint may be an isolated incident. Look for repeated issues that may indicate systemic challenges. &nbsp;</li><li>Check The Age Of Complaints – Older complaints may reflect resolved issues or changes in leadership (while recent complaints can indicate ongoing issues). &nbsp;</li><li>Ask Specific Questions – When speaking with franchisees, ask about areas like training, corporate support and general operational challenges. &nbsp;</li><li>Evaluate The Brand’s Response – How a franchisor addresses complaints can reveal the level of transparency, responsiveness and commitment provided to franchise owners. &nbsp;</li><li>Integrate Findings Within Decision-Making – Use complaint research as part of a larger due diligence process (along with financials, market analysis and personal goals).</li></ol><h2>The Takeaway</h2>So, how do I research franchise complaints?&nbsp;Doing so is essential. Utilizing a combination of public records, online insights and&nbsp;<a href="https://1851franchise.com/what-is-the-value-of-franchisee-validation-in-the-franchise-sales-process-2703208">direct validation with franchisees</a> (past and present), potential franchise owners can better evaluate both risk and opportunity. By following a structured approach, actionable insights that build confidence in the franchise decision-making process can be identified.Want to learn more about franchise opportunities on 1851 Franchise? Be sure to visit our&nbsp;<a href="https://1851franchise.com/power-rankings">Power Rankings</a> to read more on brands making moves.

How do I research franchise complaints? In this guide with expert tips, learn how to uncover patterns, validate insights with franchisees and make informed franchise investment decisions.

How Do I Research Franchise Complaints? A Guide For Prospective Franchisees

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What should I look for in franchise leadership? It’s a big question. For prospective franchise owners, understanding the qualities and support provided by corporate leadership can ultimately be a deciding factor in long-term success. Strong, accessible leadership can make all the difference between a thriving franchise and a challenging experience.<h2>Why Leadership Matters</h2>Franchise leadership sets direction by establishing a tone for operations, growth and daily support.&nbsp;<a href="https://www.zaxbys.com/franchise">Zaxby’s</a> franchisee&nbsp;<a href="https://www.linkedin.com/in/richard-schott-b17436a7/">Richard Schott</a> emphasizes that effective corporate support can be “one of the most empowering relationships – they fight for you and support you in a multitude of ways.” Conversely, disconnected or overextended leadership can leave franchise owners at the local level feeling isolated, hindering the ability to scale.<h2>Key Qualities To Look For</h2>So, what should I look for in franchise leadership?&nbsp;Schott recommends placing a focus on four critical traits: authenticity, experience, objectivity and accessibility. “When you can relate to senior leadership that isn’t trying to blow you away with business jargon… it tends to draw the franchisee closer and develop the trust that is crucial for a successful relationship,” he said. Whether conveying good or bad news, communication that’s both timely and genuine can help establish strong rapport, setting the stage for mutually beneficial collaboration.<h2>Practical Takeaways For Prospective Franchisees</h2><ol><li>Assess Support Systems – Determine whether leadership provides consultants or field visits to observe operations firsthand (rather than just reviewing reports). &nbsp;</li><li>Evaluate Responsiveness – Look for leadership that is accessible through calls, emails or franchise committees. Schott notes that participation in subcommittees “drives a very responsive dialogue between my group and the brand.” &nbsp;</li><li>Prioritize People Over Rapid Growth – Franchisors that prioritize the careful vetting and selection of franchise owners with strong operational capabilities over rapid expansion can create a more sustainable form of success. &nbsp;</li><li>Understand Financial Focus –&nbsp;<a href="https://1851franchise.com/leadership-tips-for-franchise-owners-2726313">Effective leadership</a> balances growth with franchisee cash flow, ensuring discussions aren’t solely about revenue or royalties. &nbsp;</li><li>Seek Authentic Engagement – Leadership that is relatable, honest, proactive and experienced fosters trust, which enables franchise owners to approach challenges openly and with confidence.</li></ol><h2>Making An Informed Choice</h2>Knowing&nbsp;<a href="https://1851franchise.com/guide-to-buying-another-franchise-how-to-evaluate-the-leadership-of-a-brand-2726422">what to look for in franchise leadership</a> can help potential franchise owners to make informed decisions.&nbsp;So, what should I look for in franchise leadership?&nbsp;By evaluating support systems, accessibility, growth philosophy and communication style, prospective franchisees can better align themselves with brands that help cultivate long-term success.Strong leadership isn’t just a benefit. It’s a cornerstone of franchise success. A proper understanding of just how a franchisor engages, supports and communicates can help zees select a properly aligned partner that prioritizes growth and stability.Want to learn more about franchise opportunities on 1851 Franchise? Be sure to visit our&nbsp;<a href="https://1851franchise.com/power-rankings">Power Rankings</a> to read more on brands making moves.

What should I look for in franchise leadership?

What should I look for in franchise leadership? In this guide with expert tips, discover the key qualities and support systems helping owners succeed and grow with confidence in their franchise.

What Should I Look For in Franchise Leadership? A Guide For Prospective Franchisees

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Part 3: Over Promising Simply Steals Money

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