Pool Scouts

<a href="https://poolscoutsfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-sees-impressive-customer-growth-and-loyalty-in-the-first-half-of-2023-2722499" target="_blank" rel="nofollow">Pool Scouts</a>, the 109 territory pool cleaning and maintenance franchise, has had an exciting first half of 2023. The company, which operates under parent franchisor&nbsp;<a href="https://buzzfranchisebrands.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-sees-impressive-customer-growth-and-loyalty-in-the-first-half-of-2023-2722499" target="_blank" rel="nofollow">Buzz Franchise Brands</a>, had six expansions from existing franchisees during the past two quarters and added a total of four new franchisees year-to-date. Those four franchisees have been a part of opening seven brand new units. This included entries into new states such as Missouri and Illinois.&nbsp;On the consumer facing side, Pool Scouts saw growth of 60% year over year, year-to-date. The brand serviced over 8,100 customers in the first half of the year, which displays substantial growth of 39% over 2022.&nbsp;Notably, the brand’s&nbsp;<a href="https://www.surveymonkey.com/curiosity/what-is-a-good-net-promoter-score/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-sees-impressive-customer-growth-and-loyalty-in-the-first-half-of-2023-2722499" target="_blank" rel="nofollow">net promoter score</a> (NPS) also maintained a high of 80 system-wide. The NPS is a leading metric for measuring customer loyalty. It comes from the question, “How likely is it that you would recommend (insert company or product/service) to a friend or colleague?” To put Pool Scouts’ score into greater context across global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average score is 32.&nbsp;“It has been super exciting to see our system-wide growth and new customers growth, while being able to maintain a super high NPS,” said&nbsp;<a href="https://www.linkedin.com/in/michael-wagner-2a10637/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-sees-impressive-customer-growth-and-loyalty-in-the-first-half-of-2023-2722499" target="_blank" rel="nofollow">Michael Wagner</a>, president of Pool Scouts. “This is our busiest time of year when we acquire the most customers. And the fact that we've been able to keep our NPS really high while giving new customers brand new services is rewarding. It’s also been amazing to see expansions with existing franchisees. We’re excited to continue this momentum into the rest of 2023.”&nbsp;To support the momentum that it has been seeing, Pool Scouts conducted three new franchisee training classes and one technical training class that focuses on the higher level repair sides of the business. Additionally, Wagner noted that the brand is seeing more impressive employee recruitment and retention than it has in recent years.&nbsp;And the hard work is paying off. This year, Pool Scouts was once again named on&nbsp;<a href="https://www.entrepreneur.com/franchise500?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-sees-impressive-customer-growth-and-loyalty-in-the-first-half-of-2023-2722499" target="_blank" rel="nofollow">Entrepreneur’s Franchise 500 list</a>. The coveted annual list examines trends in the franchising industry. The 44th annual Franchise 500 highlights the unprecedented challenges faced over the last several years and the resilience of the franchises. Brands are recognized for their outstanding performance in areas including financial strength and stability, unit growth and brand power. Those selected to be on the list were evaluated for factors such as costs and fees, franchisee support, size and growth, brand strength and financial strength and stability.The brand was also ranked as a Top Low Cost Franchise for 2023 by&nbsp;<a href="https://franchisebusinessreview.com/top-franchises/pool-scouts/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-sees-impressive-customer-growth-and-loyalty-in-the-first-half-of-2023-2722499" target="_blank" rel="nofollow">Franchise Business Review</a>. Franchise Business Review highlights the best franchise opportunities based on owner satisfaction, and Pool Scouts was among the top franchise opportunities with an initial investment starting at under $100,000.&nbsp;Meanwhile, Pool Scouts franchisee&nbsp;<a href="https://www.linkedin.com/in/brent-berridge-05377687/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-sees-impressive-customer-growth-and-loyalty-in-the-first-half-of-2023-2722499" target="_blank" rel="nofollow">Brent Berridge</a> was named a 2023 Franchisee of the Year by the International Franchise Association. Berridge was honored at the 63rd IFA Annual Convention in Las Vegas, Nevada for being an outstanding franchise owner and operator. Berridge, a veteran who served in the United States Marine Corps for four years as a Corporal, is the owner of the Sugar Land, Texas Pool Scouts franchise located in southwest Houston. The franchisee was also recently welcomed into the Pool Scouts’ honorary “$1 Million Club” for earning $1 million or more in revenue throughout all of 2022.&nbsp;For the third year in a row, Pool Scouts also partnered with&nbsp;<a href="https://www.hopefloats.foundation/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-sees-impressive-customer-growth-and-loyalty-in-the-first-half-of-2023-2722499" target="_blank" rel="nofollow">Hope Floats Foundation</a> to raise money during Water Safety Month to provide swim lessons for families in need. Franchise locations within the Pool Scouts organization donated a percentage of each service performed during Water Safety Month to provide scholarships through Hope Floats. This year, Pool Scouts set an ambitious goal to almost double last year's contribution of $16,000 and raise over $30,000.&nbsp;“We are incredibly honored to partner with Hope Floats Foundation again this year,” said Wagner. “Water Safety Month is an important initiative for us to align ourselves with. We have the opportunity to educate our customers, all of whom are pool owners, about key initiatives that can keep them, their families and their friends safe while enjoying their pools and water activities.”&nbsp;Looking ahead, Pool Scouts is looking forward to closing out 2023 strong and opening in more key markets around the country as pool owners across the country consistently turn to the growing brand for service.&nbsp;ABOUT POOL SCOUTS:Virginia Beach, VA-based Pool Scouts is a premier pool service franchise focused on delivering a quality, consistent brand experience while providing pool cleaning, maintenance and minor repair services at residential properties. Technicians are trained in testing, monitoring, treating and servicing pools and can provide ongoing service as well as help at the beginning and end of the summer season. With 109 territories across 18 states, Pool Scouts offers a great opportunity as a low-cost franchise in the pool services industry with available territories across the United States. For more information or franchising opportunities, visit&nbsp;<a href="http://poolscoutsfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-sees-impressive-customer-growth-and-loyalty-in-the-first-half-of-2023-2722499" target="_blank" rel="nofollow">http://poolscoutsfranchise.com</a>

Pool Scouts Sees Impressive Customer Growth and Loyalty in the First Half of 2023

1851 Franchise

The pool cleaning and maintenance franchise is celebrating exciting customer growth and entry into new markets as it heads into the second half of the year. 

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Pool Scouts Appoints Mike Hysick as Director of Operations to Deepen Franchisee Support

Pool Scouts' 2025 Conference Sets the Stage for the Brand's Next Phase of Growth

Pool Scouts Trailblazer Tiffiny Consoli Built a $3 Million Franchise on Courage and Connection

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VIRGINIA BEACH, Va.&nbsp;—&nbsp;<a href="https://poolscoutsfranchise.com/">Pool Scouts</a>, the leading pool cleaning, maintenance and repair franchise, has appointed&nbsp;<a href="https://www.linkedin.com/in/mikehysick/">Mike Hysick</a> as its new director of operations. Hysick brings more than two decades of franchise and restaurant industry experience to the role, including seven years with Mosquito Joe, where he most recently served as vice president of systems and training.Hysick began his career in the restaurant industry at age 16, working his way from team member to management and eventually area manager for a McDonald’s franchise. He later served as a franchise business consultant with Tropical Smoothie Cafe, where he coached franchise owners across a multi-state territory on opening new locations, implementing food safety standards and strengthening business performance.“I want to leave a footprint on the&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts</a> brand, leading their operations and helping to build Pool Scouts to be the number one premier pool service company in the country,” Hysick said.During his time with Mosquito Joe, Hysick led several large-scale system initiatives across roughly 200 franchise locations, implementing a new customer relationship management platform, launching an AI chatbot across brand websites and guiding multiple system vendor selection processes for phone and field service management software.“I feel, as a Certified Franchise Executive, I have the background and understanding of the franchising industry,” Hysick said. “I have experience on the franchisor side, but I also have experience working for a franchisee, running budgets and understanding the importance of a sound business where you can take care of your team and build your future.”Pool Scouts’ culture and long-term runway played a big role in Hysick’s decision to join. In his prior leadership role with Mosquito Joe, a brand founded by&nbsp;<a href="https://buzzfranchisebrands.com/">Buzz Franchise Brands</a>, he developed a deep appreciation for franchisee support and gained firsthand experience working within a people-first franchise ecosystem.“My top priority is strengthening franchisee profitability while continually identifying new opportunities to drive revenue and support long-term growth,” Hysick said.Hysick also plans to maintain close, hands-on support for franchisees. He will work alongside a team of coaches who hold recurring conversations with owners, while also remaining personally accessible by phone, email and text to help identify gaps and provide solutions that support franchisee success.Hysick says that he is focused on learning from Pool Scouts’ strongest operators and sharing best practices across the system to strengthen operations at every location.“There is tremendous opportunity in this space,” he said. “The swimming pool market offers meaningful white space for growth. Beyond routine cleaning, there are opportunities in repair, maintenance, and proper seasonal openings and closings.”With Hysick joining the leadership team, Pool Scouts continues to invest in operational infrastructure and franchisee support as the brand expands nationwide.About Buzz Franchise BrandsFounded in 2012 and based in Virginia Beach, Virginia, Buzz Franchise Brands is a fast-growing multi-brand franchising organization that builds companies that get people talking. The organization's first brand, Mosquito Joe, was sold to Neighborly in late 2018 after growing to almost 300 locations. Buzz Franchise Brands currently operates pool cleaning and maintenance company Pool Scouts, residential cleaning company Home Clean Heroes, swim lesson company British Swim School and holiday lighting company Wonderly Lights. The company has been named among the Inc. 500 Fastest Growing Private Companies as well as Inc's Best Workplaces list for several years in a row. For more information about Buzz Franchise Brands, visit&nbsp;<a href="https://www.buzzfranchisebrands.com/.">https://www.buzzfranchisebrands.com/.</a>&nbsp;

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<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> brought franchisees, partners and leadership together in Dallas, Texas, for its largest convention to date, uniting roughly 75% of the system for a week focused on execution, growth and alignment. Held in conjunction with fellow&nbsp;<a href="https://buzzfranchisebrands.com/">Buzz Franchise Brands</a> concepts British Swim School and Home Clean Heroes, the event welcomed more than 350 total attendees, including 75&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts</a> franchisees, guests and sponsors.The 2025 conference served as both a milestone moment for the brand and a working session designed to prepare franchisees for what comes next as Pool Scouts approaches its 10th anniversary. A theme of “Saddle Up for Success” served as a rallying call for franchisees to take the reins as the brand looks ahead to 2026.&nbsp;“It reflects our brand’s strategic priorities, including tightening operational consistency, continuing to elevate the customer experience, focusing on our sales process, and doubling down on the tools and resources we provide,” said Director of Marketing&nbsp;<a href="https://www.linkedin.com/in/lynlea-rudell-9a8b797/">Lynlea Rudell</a>. “The western motif is tied to our Dallas location, but it also represents the resilience and grit required to keep Pool Scouts’ momentum going.”<h2>Industry Alignment and a First-Time Partnership</h2>A key milestone at this year’s conference was the first-ever attendance by the&nbsp;<a href="https://www.phta.org/">Pool &amp; Hot Tub Alliance</a>. The organization’s participation reinforced Pool Scouts’ efforts to strengthen its position as a nationally recognized, professionally credentialed service brand.“During their presentation, they outlined to our franchises what enhanced training programs they offer, their certifications, their advocacy for the industry and credibility,” Rudell said. “They also went through all the different industry trends to give our franchises a background of everything going on in our industry.”This alignment positions Pool Scouts not only as a service provider, but as a trusted authority in professional pool care, an increasingly important differentiator in crowded local markets.<figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=jqR1R7UDRZM"><div class="iframely-embed"><div class="iframely-responsive"><iframe src="//cdn.iframe.ly/api/iframe?app=1&amp;api_key=fd3b6b3731f34f55ba1fe3&amp;url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DjqR1R7UDRZM" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></div></figure><h2>Operational and Technical Improvements for the Field</h2>Much of the conference programming focused on helping franchisees work more efficiently while improving service quality and opening the door to new revenue opportunities.Franchisees were introduced to AI-powered tools, including website chatbots and voice-answering technology, designed to streamline customer interactions, reduce administrative workload and improve lead conversion through faster response times.The conference also featured leak-detection training, and franchisees were introduced to an expanded service offering that addresses this homeowner pain point and creates revenue potential. In addition, advanced water chemistry and safety standards sessions provided updated education on maintaining balanced pools, improving testing accuracy, building technician confidence and reinforcing best practices around chemical safety.<h2>Sales Training and Conversion Focus</h2>Sales execution was another major emphasis throughout the conference. Training sessions centered on value-based selling, helping franchisees clearly articulate what sets Pool Scouts apart from competitors.“Consistency and confidence in sales execution will be major drivers of 2026 growth to help drive up our conversion rates,” Rudell said.Additional focus areas included improving speed-to-lead response, strengthening follow-up processes and building more consistent onboarding systems for new sales team members.&nbsp;<h2>Keynote Focused on Mindset and Action</h2>The keynote address was delivered by New York Times bestselling author&nbsp;<a href="https://www.linkedin.com/in/amyjomartin/">Amy Jo Martin</a>, known for her framework “The Renegade Way” and her work helping high-profile leaders build authentic brands.Her message encouraged franchisees to challenge old habits, take accountability and turn ideas into action.&nbsp;<h2>Recognizing Performance Across the System</h2>The awards program highlighted the strength and momentum building across the Pool Scouts network, with recognition focused on customer satisfaction, revenue growth and operational excellence.Customer experience is a key differentiator for the brand, demonstrated by a systemwide Net Promoter Score of 81. The highest customer satisfaction scores among both established and rookie locations were recognized with Best Buzz Awards, establishing a clear benchmark for service excellence across the entire system.“Those awards are very important,” Rudell said. “What sets Pool Scouts apart is our service.”Growth milestones were also celebrated, with multiple franchisees entering new revenue tiers. Several locations joined the $1 Million Plus Club, with top-performing operators demonstrating what is possible within the Pool Scouts model at the $2 million and $3 million levels.<h2>Looking Ahead to 2026</h2>Pool Scouts is entering its next phase of growth with a stronger foundation than ever before. Enhanced systems, deeper industry partnerships, expanded training and increased investment in technology and brand support are all designed to help franchisees scale faster and reach profitability sooner.“This year was about tightening up the fundamentals.” Rudell said. “We have solid building blocks in place, so next year we're really focusing on our next phase of growth. Our foundation has never been stronger and we're ready and primed for growth.”<h2>The Core Takeaway: Get Great at the Basics</h2>The most important takeaway from the 2025 conference is a continued focus on perfecting the basics. While new tools and innovations are part of the roadmap, long-term success will come from mastering the fundamentals that drive a strong, scalable Pool Scouts business.As the energy in Dallas made clear, the Pool Scouts network is aligned and ready for what comes next.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.

Pool Scouts Franchise - 2025 Annual Convention - Dallas TX - 1851 Franchise

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Pool Scouts: A Business-in-a-Box for First-Time and Seasoned Entrepreneurs

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How Pool Scouts Turns the “Off-Season” Into a Year-Round Advantage

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Building a business from scratch is nothing new for&nbsp;<a href="https://1851franchise.com/john-oldham-pool-scouts-greater-south-fort-worth-2730573#stories">John Oldham</a>. After spending more than two decades running a successful remodeling and cabinet shop, he briefly stepped away to take a management role with a larger corporation. However, the pull of local ownership proved too alluring. According to a&nbsp;<a href="https://fortworthbusiness.com/e-editions/">recent article in The Business Press</a>, Oldham returned to his roots as an entrepreneur by launching his own&nbsp;<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> location in late 2025.&nbsp;The transition from construction to pool maintenance was a natural fit, even though Oldham had never personally owned a pool. His background in residential and commercial projects nevertheless equipped him with a sharp eye for quality and an appreciation of&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts’</a> recurring service model. Serving the greater South Fort Worth area, Oldham is focusing on high-growth communities ranging from Waxahachie to Burleson.&nbsp;The timing for such an expansion is ideal. The region is currently seeing a massive influx of residential development, including billion-dollar master-planned communities like Tallgrass in Burleson. These new neighborhoods are designed with a heavy emphasis on lifestyle and outdoor amenities, leading to a surge in residential pools. As more families move into the area from other parts of the country, the demand for professional, reliable maintenance continues to climb.“This area is experiencing rapid residential growth and more pools. There’s a clear need for reliable professional pool service in the community,” Oldham said.For Oldham, the Pool Scouts move is also deeply personal. Having lived in Mansfield for 35 years, he wanted to build something that could involve his family. His daughter, Loren, and son-in-law, Leisin, are set to join him in the business, helping to manage operations as the company scales.“Building this business gives me the opportunity to create something lasting that my daughter and son-in-law can be part of,” Oldham said. “For me, it’s about showing my family the value of hard work, integrity and perseverance. My daughter Loren and son-in-law Leisin plan to join me and help in all aspects of the business as we grow.”By leaning on the established systems and corporate support of the Pool Scouts model, Oldham is moving away from the nature of his previous construction business. He is now focused on creating a marketable brand that’s sustainable while providing neighbors with a high level of professionalism. With a growing team and a family-centered approach, Oldham is well-positioned to become a staple of the South Fort Worth home services market.Read the full article&nbsp;<a href="https://fortworthbusiness.com/e-editions/">here</a>.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.The start-up costs for a Pool Scouts franchise range from $115,445 to $152,920. To learn more about franchising with Pool Scouts, visit&nbsp;<a href="https://poolscoutsfranchise.com">https://poolscoutsfranchise.com</a>.

The Business Press: John Oldham Dives Into Pool Scouts Franchise Ownership in South Fort Worth

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John Oldham has opened a&nbsp;<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> pool cleaning and maintenance business serving several communities south of Fort Worth, Texas, including Burleson, Alvarado and Waxahachie,&nbsp;<a href="https://fortworthinc.com/news/new-franchisee-john-oldham-is-getting-ahead-of-pool-season/">according to Fort Worth Inc.</a>Oldham chose to open during the winter instead of waiting for spring. The slower season gave him time to learn the business, understand customer needs and prepare for the increase in service calls that typically begins in March. In Texas, pool service continues year-round, especially for homes with heated pools.Before joining&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts</a>, Oldham spent more than 20 years working in a family-owned construction business. After leaving that role, he decided he wanted to get back to owning and running something himself. He began exploring franchise options and focused on service-based businesses.Oldham ultimately chose Pool Scouts because of the support structure and clear operating model. The franchise allowed him to step into business ownership without having to build systems from the ground up.The business is family run. Oldham’s daughter and son-in-law are involved in daily operations, helping with scheduling, customer communication and inbound calls. Creating a business his family could be part of was an important factor in his decision.By opening ahead of peak season and keeping operations local and hands-on, Oldham is positioning his Pool Scouts business for steady growth as pool season ramps up.Read the full article&nbsp;<a href="https://fortworthinc.com/news/new-franchisee-john-oldham-is-getting-ahead-of-pool-season/">here</a>.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts.">https://1851franchise.com/poolscouts.</a>&nbsp;

Fort Worth Inc.: John Oldham Opens Pool Scouts Business in South Fort Worth Area

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On a&nbsp;<a href="https://www.youtube.com/watch?v=is0pmjoAlIg">recent episode of “The Franchise Woman Podcast”</a> with&nbsp;<a href="https://www.linkedin.com/in/rebeccamonet/">Rebecca Monet</a> and&nbsp;<a href="https://www.linkedin.com/in/tracykawa/">Tracy Kawa</a>,&nbsp;<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> franchisee&nbsp;<a href="https://www.linkedin.com/in/tiffiny-consoli-a027114/">Tiffiny Consoli</a> shared the winding path that led her to become the brand’s first franchise owner — and, in 2024, the first in the system to surpass $3 million in annual revenue.Consoli’s entrepreneurial streak started in her 20s, when she left a mutual fund office job in Houston to follow a friend to Glenwood Springs, Colorado, and launch a plantscaping business. They grew flowers in her friend’s family greenhouses, then serviced high-end properties in Aspen. The venture gave her an early, hands-on education in ownership. “That was my first taste of owning our own business,” she said. “It was very small, but we made enough to each make a living and kind of enjoy life in our 20s.”When that chapter ended, Consoli returned to Houston and moved into outside sales for a payroll company, knocking on doors and building relationships one cold call at a time. The work was tough, but it built resilience. “I was in charge of my success, responsible for my own success,” she said.A major personal turning point followed. In her early 30s, Consoli came out as gay and sought a life more connected to the outdoors. She joined REI, starting as a footwear specialist making near minimum wage and quickly rising to assistant store manager, then running stores and later working in human resources. REI’s inclusive culture, she said, gave her space to become a more authentic leader. “Being at a company that supports who you are, no matter who you are, that was huge for me,” she said. “You’re leading people and needing them to believe in you, but when you’re not able to fully share yourself, it doesn’t allow you to be everything that you can be as a leader.”Still, the pull toward business ownership never left. When she discovered&nbsp;<a href="https://buzzfranchisebrands.com/">Buzz Franchise Brands</a> and its new Pool Scouts concept, the model — outdoor, service-based, semi-seasonal — clicked. Her wife, a self-described non–risk taker, tried to “poke holes” in the opportunity at Discovery Day, but the couple left confident in the team behind the brand. Consoli became&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts’</a> very first franchisee in Raleigh, North Carolina.Those early seasons were grueling. She learned pools from the ground up, often coming home soaked and exhausted. Growth came as she added trucks, hired technicians and leaned into her strengths in customer service and relationship-building, while also learning to set boundaries as a recovering people pleaser.Today, with a multimillion-dollar operation and a fleet of vehicles, Consoli has recently hired ageneral manager so she and her wife can reclaim more time and consider what comes next — possibly coaching other franchisees. Her advice to women considering entrepreneurship is simple but hard-earned: listen to the voice that tells you to go. “If you think you have a calling to do something, listen to that, trust it and go after it,” she said.Watch the full podcast&nbsp;<a href="https://www.youtube.com/watch?v=is0pmjoAlIg">here</a>.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.

Image of Tiffiny Consoli pool scouts franchisee Raleigh North Carolina Rebecca Monet women franchise

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Pool Scouts Sees Impressive Customer Growth and Loyalty in the First Half of 2023

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