Right at Home

<a href="https://rightathomefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=right-at-home-names-sheryl-thorstensen-caregiver-of-the-year-for-midwest-region-2716043" target="_blank" rel="nofollow">Right at Home</a>, a leading global in-home care franchise system with more than 600 provider locations in seven countries, has named Menomonee Falls, Wisconsin-based Sheryl Thorstensen Caregiver of the Year for the Midwest Region.&nbsp;Selected from a pool of more than 25,000 caregivers, Thorstensen received the honor because of her ability to empathize with others, a <a href="https://www.jsonline.com/story/communities/northwest/news/germantown/2021/05/07/menomonee-falls-caregiver-helps-clients-get-them-thruogh-the-pndemic/4925213001/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=right-at-home-names-sheryl-thorstensen-caregiver-of-the-year-for-midwest-region-2716043" target="_blank" rel="nofollow">recent article </a>in the Milwaukee Journal Sentinel reported.“Being named Caregiver of the Year is the highest recognition any caregiver can receive from Right at Home," said <a href="https://www.linkedin.com/in/stacey-buechler-84326711/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=right-at-home-names-sheryl-thorstensen-caregiver-of-the-year-for-midwest-region-2716043" target="_blank" rel="nofollow">Stacey Buechler</a>, <a href="https://1851franchise.com/rightathome">Right at Home</a> director of employee experience, in the article. "She [Thorstensen] has this uncanny ability to connect with others using her humor, which lends itself well in her role with her clients."According to Thorstensen, humor is an effective strategy when dealing with clients who may be feeling vulnerable. "Sometimes, clients get embarrassed when they can't remember something, but then we are laughing and making a joke, so it helps the client not feel embarrassed," Thorstensen told the Journal.&nbsp;<a href="https://www.linkedin.com/in/shelley-reed-6329218/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=right-at-home-names-sheryl-thorstensen-caregiver-of-the-year-for-midwest-region-2716043" target="_blank" rel="nofollow">Shelley Reed</a>, owner of the<a href="https://www.rightathome.net/menomonee-falls?utm_source=google&amp%3Butm_medium=local&amp%3Butm_campaign=localmaps&amp%3Butm_content=1256&utm_source=1851franchise.com&utm_medium=article&utm_campaign=right-at-home-names-sheryl-thorstensen-caregiver-of-the-year-for-midwest-region-2716043" target="_blank" rel="nofollow"> Germantown branch of Right at Home</a>, said caregivers like Thorstensen played a critical role in clients’ lives during the pandemic, when fear and social isolation intensified anxiety for many seniors. "There was an element of depression [in the clients' lives] to begin with," said Reed. "The pandemic just amplified it further."During the lockdown, Thorstensen said she made an effort to decrease her clients’ anxiety by encouraging them to turn off the news and instead watch shows like “Gunsmoke” and “Bonanza.” She also spent a lot of time listening to their life stories and provided tech support so they could FaceTime their families.Every year, Right at Home recognizes exemplary caregivers within its system — including eight caregivers at the regional level and a national Caregiver of the Year — whose purpose-driven work betters the lives of those they are entrusted to serve.Read the entire article <a href="https://www.jsonline.com/story/communities/northwest/news/germantown/2021/05/07/menomonee-falls-caregiver-helps-clients-get-them-thruogh-the-pndemic/4925213001/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=right-at-home-names-sheryl-thorstensen-caregiver-of-the-year-for-midwest-region-2716043" target="_blank" rel="nofollow">here</a>.

Right at Home Names Sheryl Thorstensen Caregiver of the Year for Midwest Region

1851 Franchise

The Menomonee Falls caregiver helped homebound clients get through the pandemic.

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Navy veteran&nbsp;<a href="https://www.linkedin.com/in/rightathomeperrysburg/">John Baldwin</a> has traded the tight confines of nuclear submarines for a different kind of high-stakes environment: families trying to keep aging loved ones safe at home.Baldwin, 64, owns a&nbsp;<a href="https://rightathomefranchise.com/">Right at Home</a> franchise in&nbsp;<a href="https://www.rightathome.net/perrysburg">Perrysburg, Ohio</a>, providing in-home support for seniors who want to stay where they are most comfortable. “We do in-home care and assistance for the elderly to help them age in place,” Baldwin&nbsp;<a href="https://toledofreepress.com/beneath-the-surface-the-veteran-behind-right-at-home/">told Toledo Free Press</a>. That’s the business, in a nutshell.”His first career ran deep beneath the ocean. Baldwin served as a submariner from 1979 to 1985, part of the Navy’s nuclear program. He described the pace as relentless and the learning curve steep, moving from nuclear power school to instructing on a prototype and then joining the submarine fleet. Patrols could last three to four months, he said, and the routine blurred time into a single, rolling stretch of days.After leaving the Navy, Baldwin spent two decades at the Davis-Besse Nuclear Power Station. But when his parents and in-laws needed help later in life, he ran into a problem many adult children recognize immediately: finding care that feels both reliable and personal.“God redirected my career path in a big way,” Baldwin said, describing the experience that led him to home care and, eventually, to Right at Home. He opened his franchise in 2010.Today, Baldwin focuses on matching caregivers with clients in a way that makes support feel welcome, not intrusive. Care can range from a couple of visits a week to full-time help, depending on where a family is in the aging process, he said.Baldwin also makes a point to ask new clients a direct question — whether they served — and to steer veterans and their families toward benefits they may not realize are available. For him, it is a continuation of a familiar mission: serve the people counting on you, and make sure no one has to figure it out alone.Read the original article&nbsp;<a href="https://toledofreepress.com/beneath-the-surface-the-veteran-behind-right-at-home/">here</a>.If you're interested in taking the next step in making a difference in your community as a Right at Home franchisee, visit&nbsp;<a href="https://rightathomefranchise.com/">https://rightathomefranchise.com/</a>.

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Toledo Free Press: Beneath the Surface — The Veteran Behind Right at Home

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Right at Home Expanding In-Home Care Services in Rockford

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OMAHA, Neb.&nbsp;—&nbsp;<a href="http://rightathomefranchise.com">Right at Home</a>, the industry-leading in-home care franchise with more than 750 locations across the United States and four other countries, closed 2025 with strong growth and major progress in system innovation.The company awarded 24 new territories during the year and completed about 22 resales, helping both new and existing franchisees expand their footprint. Nearly 30 new offices opened across the country, many tied to territories sold in 2024.“It’s been a really fantastic year,” said&nbsp;<a href="https://www.linkedin.com/in/jennychaney/">Jennifer Chaney</a>, Senior Vice President of Franchise Development and Sales. “Territory sales and resale activity have both been very consistent with years past. There haven’t been any curveballs or unforeseen circumstances that got us off track — it’s just been a solid, steady year for our system.”<h2>Strengthening Operations Through Technology</h2>A major milestone for the brand in 2025 was the launch of Zoho CRM across the franchise system — a multi-year project designed to help owners streamline operations and improve communication. The new platform now supports everything from client management to day-to-day scheduling.“Zoho was a very big win for us and a huge project,” Chaney said. “We're very delighted to see the project in motion.”&nbsp;Another highlight of 2025 was&nbsp;<a href="http://1851franchise.com/rightathome/info">Right at Home’s</a> new partnership with Encapture. Together, the two organizations launched a custom app designed to help franchise owners manage daily operations more efficiently.The idea came directly from the field. Through the Strategic Leadership Council, a group of franchise representatives who share systemwide feedback, owners repeatedly asked for a mobile tool that could simplify onboarding, training and document sharing.“Our franchise owners wanted an app they could use to access training materials, handle onboarding, and share documents from their phones,” Chaney said. “So we partnered with Encapture, and it’s been a huge win for everyone.”<h2>Where Growth Is Headed</h2>As Right at Home plans for the year ahead, its development team is turning its focus toward several key markets, including Ohio, Pennsylvania, Minnesota, Michigan, Wisconsin, Massachusetts, and Iowa. Each offers favorable licensing requirements and growing populations of seniors who need care, as the company looks to close in on more rural areas that have historically lacked enough senior care options. Right at Home wants to enter these markets to truly make a difference in the lives of the elderly in those communities.Technology will continue to play a central role in 2026. The brand’s innovation team is already exploring how to responsibly integrate artificial intelligence into operations to make franchise management even more efficient.“There are so many ways our franchise owners can use AI in their businesses, but what are the best ways? What are the most efficient ways?” Chaney said. “We have a fantastic team and a fantastic department that does all the research on what's best for our franchise owners to incorporate into their business.”<h2>Building on the Right Kind of Growth</h2>For 2026, Right at Home plans to award at least 24 new territories, consistent with its measured approach to expansion. Chaney says the goal isn’t just about numbers; it’s about finding the right people to carry the brand’s mission forward.“This is a very people-centered business,” she said. “You have to have a passion for people.”Chaney also emphasized that resale opportunities will remain a valuable entry point for prospective owners. These existing businesses come fully operational with staff, clients, and infrastructure already in place.“Buying a resale is like stepping into a plane that’s already in flight,” she said. “It’s a running business that’s ready to keep going under new leadership. For many buyers, that’s the best fit.”ABOUT RIGHT AT HOME:Founded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 750 franchise locations in the U.S. and four other countries. For more information about Right at Home, visit&nbsp;<a href="https://www.rightathome.net">https://www.rightathome.net</a> or read the Right at Home blog at&nbsp;<a href="https://www.rightathome.net/blog/.">https://www.rightathome.net/blog/.</a>&nbsp;

Right at Home Finishes 2025 Strong, Launches New Tech and Sets Sights on 2026 Franchise Growth

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Right at Home Names Sheryl Thorstensen Caregiver of the Year for Midwest Region

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