United Water Restoration Group

When&nbsp;<a href="https://www.linkedin.com/in/caitlopez/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=united-water-restoration-group-long-island-caitlin-lopez-journey-2729224" target="_blank" rel="nofollow">Caitlin Lopez</a> first joined&nbsp;<a href="https://uwrgfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=united-water-restoration-group-long-island-caitlin-lopez-journey-2729224" target="_blank" rel="nofollow">United Water Restoration Group’s (UWRG)</a>&nbsp;<a href="https://unitedwaterrestoration.com/us/new-york/long-island?utm_source=1851franchise.com&utm_medium=article&utm_campaign=united-water-restoration-group-long-island-caitlin-lopez-journey-2729224" target="_blank" rel="nofollow">Long Island office</a> in late 2020, she wasn’t looking for a leadership role — she was simply seeking a fresh start after the birth of her daughter during the height of the COVID-19 pandemic. What she found, however, was a company that didn’t just offer a job, but an opportunity to grow.“I saw online that a small business was looking for some office help,” Lopez said. “I applied, interviewed, and connected really well with the CEO.”Hired as an office administrator in November 2020, Lopez quickly discovered that working at&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration">UWRG</a> meant much more than handling administrative tasks. “If you’ve ever met my boss, you would know that we don’t have jobs here, we have opportunities,” she said. “I learned very quickly that it wasn’t just answering phones or filing paperwork. I was acting as the backbone of the organization, providing solutions wherever they were needed.”Lopez’s eagerness to learn and contribute positioned her to experience all sides of the business, from marketing and sales to operations and finance. Thanks to strong mentorship from her team and her own initiative, she was promoted to office manager in 2021, and by May 2023, she stepped into the role of general manager.“I didn’t really have a choice — I fell into it,” Lopez said. “But when I saw the outcomes that come from collaboration and how the organization could grow because of it, that’s when I fell in love with the role and knew I was meant to be here.”Today, what Lopez values most about her job is the people — both her team and the clients they serve. “Every day, they challenge me to give my best,” she said. “I’m a mom, a wife and a daughter, and in our industry, everything we deal with is urgent — people’s homes, their memories, their feelings. I gravitate toward this work because I have so much empathy for what they’re going through.”For those just starting out in an entry-level role like she once did, Lopez offers simple but powerful advice: "Soak it all in. Learn everything you can. Don’t ever think, ‘I’m just in the office’ or ‘I’m just answering phones.’ Those pieces are crucial. If the phone doesn’t ring, there’s nothing else for anyone to do. Get deep, get uncomfortable and embrace learning everything you can."Lopez’s story is a reflection of UWRG’s commitment to hiring the best and fostering growth from within. Since 2008, UWRG has helped thousands of homeowners and businesses restore properties to pre-loss condition, and with a focus on personal attention and excellence, the brand has grown to more than 50 locations nationwide. In a recession-resistant industry fueled by emergency response and infrastructure needs, UWRG continues to deliver exceptional service — led by team members like Lopez who are passionate about making a difference.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration">https://1851franchise.com/unitedwaterrestoration</a>.&nbsp; &nbsp;

From Receptionist to General Manager: Caitlin Lopez’s Growth Journey at UWRG

From Receptionist to General Manager: Caitlin Lopez’s Journey at UWRG

1851 Franchise

After starting in an entry-level role during the pandemic, Caitlin Lopez’s drive, curiosity and dedication helped her rise to lead the United Water Restoration Group Long Island team.

From Receptionist to General Manager: Caitlin Lopez’s Growth Journey at United Water Restoration Group Long Island

united-water-restoration-group-long-island-caitlin-lopez-journey

FRANCHISE INFORMATION

Own a UWRG Franchise

UWRG Guide to Getting Started

Franchisee Highlight

Learn

Visit Website

UNITED WATER RESTORATION GROUP

Facebook

Instagram

LinkedIn

YouTube

SOCIAL MEDIA

United Water Restoration Group Wraps up 2024 With Strong Growth and Innovative New Initiatives

United Water Restoration Group Launches AI-Powered Support for Franchise Owners

Choosing the Right Water Restoration Franchise: Insights from United Water Restoration Group's Newest Franchise Owner, Jimmy McDaniel

UNITED WATER RESTORATION GROUP MOST READ STORIES

1851 LOGIN

GROWTH CLUB LOGIN

ABOUT UNITED WATER RESTORATION GROUP

CONTACT UNITED WATER RESTORATION GROUP

facebook

instagram

twitter

linkedin

youtube

First Name

Last Name

Email

Phone

State / Province

Zip Code

Requested Business Location

Current Net Worth?

Cash Available for Investment?

Own A United Water Restoration Group

United Water Restoration Group: Maximizing Revenue with Emergency Services 

United Water Restoration Group: Maximizing Revenue with Emergency Services — Be There When Your Community Needs You

united-water-restoration-group-maximizing-revenue-with-emergency-services-be-there-when-your-community-needs-you

United Water Restoration Group Hosts 4th Annual Owner’s Conference

United Water Restoration Group Hosts 4th Annual Owner’s Conference Focused on Marketing Innovation and Franchise Owner Growth

uwrg-2025-owners-conference-recap

The Importance of Quick Response in the Water Restoration Business: How United Water Restoration Group Leads the Way

the-importance-of-quick-response-in-the-water-restoration-business-how-united-water-restoration-group-leads-the-way

Choosing the Right Water Restoration Franchise: Insights from UWRG's Newest Franchise Owner

choosing-the-right-water-restoration-franchise-insights-from-united-water-restoration-groups-newest-franchise-owner-jimmy-mcdaniel

From Receptionist to General Manager: Caitlin Lopez’s Growth Journey at United Water Restoration Group Long Island

MORE STORIES LIKE THIS