United Water Restoration Group (UWRG), the 119-unit restoration and reconstruction franchise, was founded during one of Florida’s worst hurricane seasons to help communities in need. Since 2008, UWRG has been dedicated to helping homeowners recover from natural disasters, fires, mold and more.
“We do water mitigation, mold remediation, fire and smoke damage restoration, and reconstruction,” explained Bob Moore, president of UWRG. “The biggest thing that we focus on is the fact that we work for the homeowner. We’re not aligned with insurance companies. We get paid by insurance companies, but we look out for the homeowner’s interests and make sure that their property is taken care of.”
The United Water Restoration Group franchise system requires its teams to go through rigorous training and maintains the highest service standards. This offers two key differentiators: customer service and industry expertise
UWRG is more focused on the customer than most restoration and reconstruction companies.
“Other restoration companies get involved in what’s called ‘programs’ with the insurance companies. It’s in the insurance companies’ best interest to partner with these companies, but the downside is that the restoration teams go into jobs with limits — there are certain things that the insurance won’t pay for,” explained Moore. “So then, the providers are either forced to do the work in a suboptimal way because they’re not being paid for it, or they do the work the right way, but then the homeowner has to pay that cost.”
Rather than partnering with insurance companies, UWRG teams approach a project with the homeowner in mind, doing everything the right way and then billing the insurance company accurately. If an insurance company then tries to contest a charge, UWRG will ask them to explain why they wouldn’t pay for a service that was essential to doing the job correctly.
UWRG providers live in the communities they serve, so they have a vested interest in earning the reputation as a top notch provider.. A thorough understanding of restoration best practices is baked into the United Water Restoration Group franchise system that ensures this level of service!.
“All of our locations are IICRC-certified,” said Moore. “The Institute of Inspection Cleaning and Restoration Certification is the governing body for what we do. They write all the standards, and all of our franchisees get certified in those classes. Then our training builds on that base knowledge with best practices and proven techniques.”
UWRG prides itself on its responsiveness. Because teams are responding to emergency situations, they need to be available to customers at any time, day or night. UWRG vans are always stocked with the necessary equipment, and there is someone on call 24/7, 365 days a year to respond to calls for service.
“When there is a large event like a deep freeze or flood that impacts whole towns, everybody’s overwhelmed,” said Moore. “A homeowner might look for the first solution, but going with someone who claims they can come in and clean it up, without certification, can have long-term repercussions.”
While a local UWRG team may not be able to address every single emergency immediately in cases like these, the corporate team provides support to ensure everyone in the community is able to receive quality service. By transforming the corporate office to a call center, UWRG support staff can field calls for local teams and generate the list of potential customers in need of service. As teams and equipment become available at the local level, they are dispatched to the next project, reducing administrative work and maximizing the efficacy of boots-on-the-ground teams.
“There comes a point where we can’t accept more jobs at the moment, so when we get those calls, we encourage those people to find another qualified provider. We want them taken care of, even if it’s not by us,” added Moore. “But when we do have equipment and a team available, we’ll call the next person on the list and ask if they’ve received help or if they still need it. We just keep going down the list and continue going out and helping people.”
As severe weather events become even more common and UWRG continues to expand its footprint nationwide, it maintains its focus on a great customer experience and high responsiveness to reduce the negative impact of unavoidable disasters.
According to NOAA, 2023 was “a historic year in the number of costly disasters and extremes throughout much of the country.” Last year, there were 28 weather and climate disasters, exceeding 2020’s record of 22 disasters. These disasters cost billions of dollars, and the cost is only climbing.
“We can help with anything related to water — flooding, frozen pipes, things like that, fire, storms and mold,” said Moore. “It’s hard to turn on the TV or look at social media without seeing some sort of natural disaster going on, and as that frequency climbs, we will continue to be here to help our customers restore the condition of their most valuable assets.”
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/unitedwaterrestoration
United Water Restoration Group
SPONSORED
The restoration and reconstruction franchise puts its customer experience front and center, with highly educated team members providing unparalleled support.
United Water Restoration Group (UWRG), the 119-unit restoration and reconstruction franchise, was founded during one of Florida’s worst hurricane seasons to help communities in need. Since 2008, UWRG has been dedicated to helping homeowners recover from natural disasters, fires, mold and more.
“We do water mitigation, mold remediation, fire and smoke damage restoration, and reconstruction,” explained Bob Moore, president of UWRG. “The biggest thing that we focus on is the fact that we work for the homeowner. We’re not aligned with insurance companies. We get paid by insurance companies, but we look out for the homeowner’s interests and make sure that their property is taken care of.”
The United Water Restoration Group franchise system requires its teams to go through rigorous training and maintains the highest service standards. This offers two key differentiators: customer service and industry expertise
UWRG is more focused on the customer than most restoration and reconstruction companies.
“Other restoration companies get involved in what’s called ‘programs’ with the insurance companies. It’s in the insurance companies’ best interest to partner with these companies, but the downside is that the restoration teams go into jobs with limits — there are certain things that the insurance won’t pay for,” explained Moore. “So then, the providers are either forced to do the work in a suboptimal way because they’re not being paid for it, or they do the work the right way, but then the homeowner has to pay that cost.”
Rather than partnering with insurance companies, UWRG teams approach a project with the homeowner in mind, doing everything the right way and then billing the insurance company accurately. If an insurance company then tries to contest a charge, UWRG will ask them to explain why they wouldn’t pay for a service that was essential to doing the job correctly.
UWRG providers live in the communities they serve, so they have a vested interest in earning the reputation as a top notch provider.. A thorough understanding of restoration best practices is baked into the United Water Restoration Group franchise system that ensures this level of service!.
“All of our locations are IICRC-certified,” said Moore. “The Institute of Inspection Cleaning and Restoration Certification is the governing body for what we do. They write all the standards, and all of our franchisees get certified in those classes. Then our training builds on that base knowledge with best practices and proven techniques.”
UWRG prides itself on its responsiveness. Because teams are responding to emergency situations, they need to be available to customers at any time, day or night. UWRG vans are always stocked with the necessary equipment, and there is someone on call 24/7, 365 days a year to respond to calls for service.
“When there is a large event like a deep freeze or flood that impacts whole towns, everybody’s overwhelmed,” said Moore. “A homeowner might look for the first solution, but going with someone who claims they can come in and clean it up, without certification, can have long-term repercussions.”
While a local UWRG team may not be able to address every single emergency immediately in cases like these, the corporate team provides support to ensure everyone in the community is able to receive quality service. By transforming the corporate office to a call center, UWRG support staff can field calls for local teams and generate the list of potential customers in need of service. As teams and equipment become available at the local level, they are dispatched to the next project, reducing administrative work and maximizing the efficacy of boots-on-the-ground teams.
“There comes a point where we can’t accept more jobs at the moment, so when we get those calls, we encourage those people to find another qualified provider. We want them taken care of, even if it’s not by us,” added Moore. “But when we do have equipment and a team available, we’ll call the next person on the list and ask if they’ve received help or if they still need it. We just keep going down the list and continue going out and helping people.”
As severe weather events become even more common and UWRG continues to expand its footprint nationwide, it maintains its focus on a great customer experience and high responsiveness to reduce the negative impact of unavoidable disasters.
According to NOAA, 2023 was “a historic year in the number of costly disasters and extremes throughout much of the country.” Last year, there were 28 weather and climate disasters, exceeding 2020’s record of 22 disasters. These disasters cost billions of dollars, and the cost is only climbing.
“We can help with anything related to water — flooding, frozen pipes, things like that, fire, storms and mold,” said Moore. “It’s hard to turn on the TV or look at social media without seeing some sort of natural disaster going on, and as that frequency climbs, we will continue to be here to help our customers restore the condition of their most valuable assets.”
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/unitedwaterrestoration
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