Nick Kallander almost walked away from the task-at-hand of turning around the Buffalo Wings & Rings on Sheridan Lake Road. However, his steadfastness resulted in his receiving of a nation-wide honor last month.

Since taking over control of the restaurant, Kallander's success was realized by customers and the sales of the restaurant grew 60% over the last 28 months. Company officials also noticed the turnaround at the national conference, awarding him the overall Manager of the Year among Buffalo Wings & Rings' 70 franchises.

"That was a big surprise," Kallander said.

Kallander brought 17 years of experience with him to his new job as the general manager of Scott Landguth's Buffalo Wings & Rings in Rapid City. With his experience he hired a new kitchen manager to cut down the ticket times on food and made big changes to the wait staff, hiring servers with years of experience instead of young servers with little or no experience.

With competition in the fast-casual restaurant industry being so fierce, Kallander said it's important for positive word-of-mouth, born consistently out of good food and service.

"One bad experience and you'll tell five friends and they'll tell all of their friends," he said. "Never let your customers leave angry."

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