Wings and Rings

Food can only get you so far in the restaurant industry. Establishing second-to-none service will turn casual diners into loyal lifers. Recently, Restaurant Hospitality spoke with the best and brightest in the industry to gain insight into what sets a great server apart from the rest of the field, including <a href="http://ownabuffalo.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=restaurant-hospitality-buffalo-wings-rings-uses-unparalleled-customer-service-to-drive-diner-loyalty-6424" target="_blank" rel="nofollow" target="_blank">Buffalo Wings &amp; Rings</a> server Amy Anderson - who says that a simple smile can go a long way.

&quot;&ldquo;If you treat each table like you&rsquo;re already friends, it makes a very comfortable environment for the customer,&rdquo; Anderson told Restaurant Hospitality. &ldquo;I think it definitely makes a guest want to come back because they feel like they know you on a level deeper than just a server.&rdquo;&nbsp;

Anderson has been a server for 9 years, and joined the <a href="http://buffalowingsandrings.1851franchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=restaurant-hospitality-buffalo-wings-rings-uses-unparalleled-customer-service-to-drive-diner-loyalty-6424" target="_blank" rel="nofollow" target="_blank">Buffalo Wings &amp; Rings</a> team in early 2016.&nbsp;

<a href="http://restaurant-hospitality.com/management/8-habits-highly-effective-servers?utm_source=1851franchise.com&utm_medium=article&utm_campaign=restaurant-hospitality-buffalo-wings-rings-uses-unparalleled-customer-service-to-drive-diner-loyalty-6424#slide-0-field_images-58311" target="_blank" rel="nofollow" target="_blank">Click here to read the original article.</a>

Restaurant Hospitality: Buffalo Wings & Rings Uses Unparalleled Customer Service to Drive Diner Loyalty

1851 Franchise

Treating every patron like they're family has helped Buffalo Wings & Rings turn casual diners into loyal lifers. 


restaurant-hospitality-buffalo-wings-rings-uses-unparalleled-customer-service-to-drive-diner-loyalty

FRANCHISE INFORMATION

Own a Wings and Rings

Wings and Rings Momentum

New Menu Offerings

Franchisee Spotlight

Learn

Download Brochure

Visit Website

WINGS AND RINGS

Facebook

Instagram

LinkedIn

YouTube

SOCIAL MEDIA

Wings and Rings Launches Operating Partner Program to Reward Top Performers and Build Future Franchise Owners

Wings and Rings Serves Up Game Day Deals for the 2026 NCAA Tournament

Wings and Rings Brings Back Sam Adams Beer Cheese for Big Game Flavor and a Free Wings Giveaway

WINGS AND RINGS MOST READ STORIES

1851 LOGIN

GROWTH CLUB LOGIN

ABOUT WINGS AND RINGS

CONTACT WINGS AND RINGS

facebook

instagram

twitter

linkedin

youtube

First Name

Last Name

Email

Phone

City Of Interest

State / Province

Zip Code

Liquidity

What prompted you to contact us at this time?

Wings and Rings Rolls Out New Seasonal Sips, Menu Items and Holiday Gift Card Bonuses 

Wings and Rings Rolls Out New Seasonal Sips, Menu Items and Holiday Gift Card Bonuses for Winter Limited-Time Offer

wings-and-rings-winter-lto-2025

Wings and Rings - Fall LTO - 1851 Franchise

Wings and Rings Brings the Heat With Fire-Roasted Serrano Wings, Game-Day Combos and Sweet Seasonal Sips

wings-and-rings-fall-lto-2025

Wings and Rings Launches Half-Price Appetizers and Sam Adams Beer Cheese Limited Time Offerings

wings-and-rings-launches-half-price-appetizers-and-sam-adams-beer-cheese-limited-time-offerings

Wings and Rings Announces Exciting Holiday Promotions for November and December

wings-and-rings-announces-exciting-holiday-promotions-for-november-and-december

CINCINNATI&nbsp;—&nbsp;<a href="https://ownwingsandrings.com/">Wings and Rings</a>, the 85-unit, club-level sports restaurant and bar franchise, has launched its Operating Partner Program (OPP), a strategic initiative designed to reward top-performing general managers with a share of the bottom line while creating a clear pathway toward future franchise ownership.Built to mirror the benefits of ownership without requiring significant upfront capital, the program gives high-performing operators a “sweat equity equivalent,” allowing them to participate directly in the financial success of their restaurants while continuing to grow within the system.“It’s really an opportunity for our best managers to earn a share of the bottom line,” said&nbsp;<a href="https://www.linkedin.com/in/bob-bafundo-44908a3/">Bob Bafundo</a>, Chief Operating Officer. “In many ways, it mimics the franchisee ownership model. The better the restaurant performs, the more they benefit. It creates true alignment.”The Operating Partner Program is grounded in one of Wings and Rings’ core values: “stand together as family.”With many general managers having more than a decade of tenure, the program reflects a long-standing commitment to recognizing and investing in the people who have helped build the business.“This is essentially a way to reward our best operators with a bigger, better opportunity,” Bafundo said. “It’s about recognizing the people who have been driving this brand forward for years and giving them a chance to grow with us in a more meaningful way.”Beyond individual rewards, the program is designed to strengthen the system as a whole by retaining top talent and creating stability at the general manager level, a key driver of restaurant performance.“Research in this industry consistently shows that stability at the general manager level leads to stability among hourly employees,” Bafundo said. “And that stability ultimately drives guest satisfaction, sales and profitability.”Participants are expected to operate with an owner’s mindset, taking accountability for performance, building strong teams and serving as the face of the brand in their local communities. The program also acts as a stepping stone toward future franchise ownership, giving operators the experience and financial upside to grow within the system.To qualify, candidates must demonstrate at least two years of strong performance as a general manager, consistent operational excellence, a desire to grow with the brand and the ability to make an upfront investment, which varies by restaurant.The Operating Partner Program is currently rolling out internally, with many candidates expected to meet eligibility requirements by the end of the year.As Wings and Rings continues to expand, the OPP reinforces the brand’s commitment to developing talent from within, strengthening its culture and aligning incentives across the system.“This is about investing in our people for the long term,” Bafundo said. “When our operators win, our teams win, and ultimately, our guests do too.”ABOUT WINGS AND RINGSEstablished in 1984 in Cincinnati, Ohio, Wings and Rings is THE club-level sports restaurant and bar with Craveworthy Wings and Rings, My Place Service and a Club-Level Ambiance, all to encourage social connections. Whether it’s enjoying a bit of banter, catching up over the game, finding new craft beer favorites, or celebrating a big win, Wings and Rings is the place where everyone can kick back, enjoy life, and champion everyday moments. With 85 units across the globe, Wings and Rings is changing the sports restaurant category, making elevated food and beverage experiences accessible to all fans. For more information, please visit&nbsp;<a href="http://www.wingsandrings.com">www.WingsandRings.com</a> and&nbsp;<a href="http://www.ownwingsandrings.com">www.OwnWingsandRings.com</a>.

image of wings and rings franchise announcement of operating partner-program

The Cincinnati-based sports restaurant franchise created the program to give strong operators a larger share in store performance and a path to more ownership-style responsibility.

operating-partner-program

CINCINNATI, Ohio —&nbsp;<a href="https://www.wingsandrings.com/">Wings and Rings</a>, the 85-unit, club-level sports restaurant and bar franchise, is turning up the heat for college basketball fans during the 2026 NCAA tournament with a limited-time game day deal made for sharing. Kicking off with the first round on March 19 and running throughout the championship on April 6, guests can&nbsp;<a href="https://www.wingsandrings.com/baskets">score a free basket</a> of Saratoga chips, fries or wedges with the purchase of 20 wings on NCAA tournament game days with code BASKETS.The tournament deals don’t stop there. Wings and Rings loyalty members will receive a new freebie loaded into their accounts during every round of the tournament, giving fans even more reasons to stay in the game. Guests can download the&nbsp;<a href="https://www.wingsandrings.com/baskets">Wings and Rings app</a> to start earning rewards and unlock exclusive offers.Throughout the tournament, guests can enjoy Wings and Rings’ signature wings paired with bold sauces and flavors, making it easy to build a shareable spread for friends and family. Plus, the&nbsp;<a href="https://www.wingsandrings.com/deals">Daily Value</a> lineup keeps the deals rolling all week long:&nbsp;<ul><li>Monday &amp; Friday: Kids Eat Free. Start the week with homework after school and end it cheering on the game.</li><li>Tuesday: 40% off wings (traditional or boneless), juicy and packed with bold flavor.</li><li>Wednesday: $8.49 three-piece tender baskets. Hand-breaded, generous servings at unbeatable value.</li><li>Weekday Lunch (11 a.m.–2 p.m.): Generous portions of wings, sandwiches, burgers, and salads that won’t break the bank.</li><li>Happy Hour (Mon–Fri, 3–6 p.m.): Afternoon deals on drinks and bites, ideal for unwinding with friends before tip-off.</li></ul>During the tournament, guests can indulge in Wings and Rings’ Crafted Classics limited-time menu, featuring the return of Sam Adams Beer Cheese across comfort-forward dishes made for game watching. Favorites include Sam’s Beer Cheese Loaded Fries or Chips, the Beer Cheese Chicken Sandwich, and Beer Cheese Jumbo Tenders, perfect for sharing.With wall-to-wall games, shareable eats, and can’t-miss tournament deals, Wings and Rings is the ultimate spot for fans to gather and celebrate every championship moment.To find a Wings and Rings near you, visit&nbsp;<a href="https://www.wingsandrings.com">https://www.wingsandrings.com</a>.&nbsp;ABOUT WINGS AND RINGS&nbsp;Established in 1984 in Cincinnati, Ohio, Wings and Rings is THE club-level sports restaurant and bar with Craveworthy Wings and Rings, My Place Service and a Club-Level Ambiance, all to encourage social connections. Whether it’s enjoying a bit of banter, catching up over the game, finding new craft beer favorites or celebrating a big win, Wings and Rings is the place where everyone can kick back, enjoy life and champion everyday moments. With 85 units across the globe, Wings and Rings is changing the sports restaurant category, making elevated food and beverage experiences accessible to all fans. For more information, please visit&nbsp;<a href="http://www.wingsandrings.com">www.WingsandRings.com</a> and&nbsp;<a href="http://www.ownwingsandrings.com">www.OwnWingsandRings.com</a>.&nbsp;

Score big with a free basket of fries, chips, or wedges when you grab 20 wings on NCAA tournament game days, giving your crew extra fuel for every buzzer-beater.

wings-and-rings-serves-up-game-day-deals-for-the-2026-ncaa-tournament

Restaurant Hospitality: Buffalo Wings & Rings Uses Unparalleled Customer Service to Drive Diner Loyalty

MORE STORIES LIKE THIS