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Self-serve kiosks are becoming an increasingly present feature at many restaurant chains. According to a<a href="https://www.smartbrief.com/original/2018/11/best-kiosk-customer-experience-don%E2%80%99t-remove-human-touch?utm_source=brief&utm_source=1851franchise.com&utm_medium=article&utm_campaign=perks-and-pitfalls-of-restaurant-kiosks-2708427" target="_blank" rel="nofollow" style="text-decoration:none" target="_blank"> recent article in SmartBrief</a>, these technological installations come with a series of benefits and drawbacks. Before investing in the kiosks, a brand should research and weigh these factors.

Kiosks can drive larger check sizes, as more customers are likely to opt for customization when ordering through them. They also provide a platform for brands to showcase philanthropic efforts and encourage guests to donate. This allows them to eliminate the possibility that a server may forget to mention the opportunity.

Despite these benefits, there are also challenges to consider. Eliminating human interaction can cause a less satisfying experience for some diners. Kiosks also require customers to all touch the same screens before handling their food. If the screens are not cleaned frequently, it can be a potential health hazard.

Read the full article<a href="https://www.smartbrief.com/original/2018/11/best-kiosk-customer-experience-don%E2%80%99t-remove-human-touch?utm_source=brief&utm_source=1851franchise.com&utm_medium=article&utm_campaign=perks-and-pitfalls-of-restaurant-kiosks-2708427" target="_blank" rel="nofollow" style="text-decoration:none" target="_blank"> here</a>.

Perks and Pitfalls of Restaurant Kiosks

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These technological installations can help boost check sizes and spread awareness of philanthropic causes, but lack a personal touch. 

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