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As the world continually moves in the direction of a cloud-based economy, occasionally we’re reminded that such an emphasis on efficiency can come with costs.Monday morning, as Americans began the work week, the earliest indications of a massive Amazon cloud outage were beginning to manifest themselves, with issues beginning just after 3 am ET.Three hours later, Amazon reported that it had tackled the issue, one related to DNS (<a href="https://www.wired.com/story/what-that-huge-aws-outage-reveals-about-the-internet/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">domain name system</a>) resolution issues. But the impact on travel, online streaming, dining, gaming, franchises and more was only beginning to percolate.“The incident highlights the complexity and fragility of the internet, as well as how much every aspect of our work depends on the internet to work,” said&nbsp;<a href="https://www.linkedin.com/in/mdaoudi/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">Mehdi Daoudi</a>, CEO of internet performance monitoring firm&nbsp;<a href="https://www.catchpoint.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">Catchpoint</a>, in a&nbsp;<a href="https://edition.cnn.com/business/live-news/amazon-tech-outage-10-20-25-intl?post-id=cmgzdye9q00003b6ngdv69nyh&amp%3Bt=1761003514946&utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">statement to CNN</a>. “The financial impact of this outage will easily reach into the hundreds of billions due to loss in productivity for millions of workers that cannot do their job, plus business operations that are stopped or delayed — from airlines to factories.”A trio of companies handle the majority of cloud computing, but Amazon is the single largest,&nbsp;<a href="https://www.cbc.ca/news/world/amazon-web-services-outage-9.6944889?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547#" target="_blank" rel="nofollow">controlling 30% of the market</a> for cloud infrastructures (more than double that of Google).&nbsp;Travel was impacted quickly on Monday morning. The websites for Delta, United and other airlines were affected, causing&nbsp;<a href="https://www.cnbc.com/2025/10/20/amazon-web-services-outage-hits-airline-websites-other-major-sites.html?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">flight delays</a> as early morning travelers faced issues&nbsp; with online check-ins. Hotels faced&nbsp;<a href="https://skift.com/2025/10/20/aws-amazon-cloud-outage-travel/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">challenges</a> as well.Travelers looking to ride out their delays over food or drink were also impacted. Lyft&nbsp;<a href="https://thehill.com/policy/technology/5564082-aws-outage-lyft-fortnite-coinbase-peloton-roblox-amazon/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">reported</a> an outage, further impacting travelers, while franchise chains like&nbsp;<a href="https://1851franchise.com/franchise-deep-dive-mcdonalds-franchise-costs-fees-profit-and-data-for-2025-2720737">McDonald’s</a> reported&nbsp;<a href="https://www.nbcnews.com/news/us-news/amazon-web-services-outage-websites-offline-rcna238594?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">app</a> issues. The&nbsp;<a href="https://1851franchise.com/how-do-you-become-a-starbucks-franchisee-2723038">Starbucks</a>&nbsp;<a href="https://www.businessinsider.com/ring-starbucks-alexa-app-down-aws-outage-issues-2025-10?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">app</a> was also down with the outage further impacting dining platforms.&nbsp;The DoorDash app also experienced&nbsp;<a href="https://www.wfmynews2.com/article/news/local/amazon-web-service-outage-aws-doordash-local-business-money-hours-work-technology-failure/83-9377fe31-53fd-47a2-b8fb-e74f88bf5acc?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">issues</a> which impacted not just gig economy workers but franchises as well.About 100,000 restaurants&nbsp;<a href="https://www.nasdaq.com/articles/roughly-100000-restaurants-use-toasts-technology-but-investors-might-be-surprised-by-how?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">utilize Toast point-of-sale (POS) systems</a>, which were also impacted, frustrating franchisees, diners and workers alike as they experienced issues placing, filling and delivering orders.As franchises throughout the hotel, dining and travel sectors play catch up today and normal business resumes following Monday’s substantial Amazon outage, we’re reminded just how fragile a cloud-based digital economy can be.Read the original article&nbsp;<a href="https://www.linkedin.com/news/story/the-costly-fallout-of-amazon-web-services-outage-7127609/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">here</a>.&nbsp;Want to learn more about how 1851 helps franchisees find the right franchise opportunity? Visit&nbsp;<a href="https://www.1851growthclub.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=amazon-aws-outage-franchise-impact-travel-dining-failure-2730547" target="_blank" rel="nofollow">www.1851growthclub.com</a> and start your journey.

Amazon outage, AWS outage, Amazon AWS logo

Amazon Outage: How a Single Cloud Glitch Impacted Hotels, Airlines and Franchise Chains

1851 Franchise

A massive Amazon cloud outage (AWS) exposed the financial fragility of modern commerce. See how a DNS error impacted airlines and apps and froze franchise POS systems, costing billions.

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