BIGGBY COFFEE

LANSING, MI —&nbsp;At&nbsp;<a href="http://1851franchise.com/biggbycoffee/info">BIGGBY® COFFEE</a>, the high-energy coffee franchise with 390 units nationwide, a healthy workplace culture and long-term business success aren’t mutually exclusive. As&nbsp;<a href="https://www.biggbyfranchising.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=biggby-coffee-launches-love-in-leadership-podcast-to-highlight-powerful-leaders-and-person-first-culture-2725562" target="_blank" rel="nofollow">BIGGBY® COFFEE</a> has grown its presence and impact, it has proven that happier people create better businesses. Now, Co-Founder and Co-CEO&nbsp;<a href="https://www.linkedin.com/in/mikejmcfall/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=biggby-coffee-launches-love-in-leadership-podcast-to-highlight-powerful-leaders-and-person-first-culture-2725562" target="_blank" rel="nofollow">Mike McFall</a> and Chief Purpose Officer&nbsp;<a href="https://www.linkedin.com/in/laura-eich-50349a172/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=biggby-coffee-launches-love-in-leadership-podcast-to-highlight-powerful-leaders-and-person-first-culture-2725562" target="_blank" rel="nofollow">Laura Eich</a> are broadcasting this message and celebrating the efforts of other transformational leaders from around the world in their new podcast, “<a href="https://www.loveinleadershippodcast.com/episodes?utm_source=1851franchise.com&utm_medium=article&utm_campaign=biggby-coffee-launches-love-in-leadership-podcast-to-highlight-powerful-leaders-and-person-first-culture-2725562" target="_blank" rel="nofollow">Love in Leadership</a>.”“The vision of BIGGBY® COFFEE is to improve workplace culture in America, and the podcast is one of the ways that we can influence the world as it relates to that vision,” said McFall. “The more stories we can articulate about the performance of loving, supportive, nurturing workplaces, and the fact that they outperform traditional environments, the more people will be interested in adopting the concepts that&nbsp;<a href="https://biggby.com/b-involved/life-you-love-%20laboratory/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=biggby-coffee-launches-love-in-leadership-podcast-to-highlight-powerful-leaders-and-person-first-culture-2725562" target="_blank" rel="nofollow">LifeLab</a> is working on. And therefore, we will have an even greater impact on workplace culture.”In all of its ventures, BIGGBY® COFFEE is focused on helping people build a life they love. Whether the team is supporting a local barista, a growing franchisee or a member of the Home Office team in this mission, creating a workplace that values each individual for who they are is one of the key ways BIGGBY® COFFEE lives up to its purpose.McFall explained that the BIGGBY® COFFEE system has implemented multiple programs to support this purpose day in and day out. For example, BIGGBY® COFFEE Home Office employees can take advantage of a sabbatical program that provides three months of paid time off every five years. The brand also offers individualized coaching that supports team members’ personal development and provides access to “forums,” which are small groups that unite team members throughout the system for monthly support and collaborative meetings.Notably, none of these programs are focused specifically on professional development. While work-related conversation may come up, McFall emphasized the fact that participants are encouraged to use these programs to grow “as a human.” These opportunities are in place to support members of the BIGGBY® family in discovering their own passions and ultimately building a life that is meaningful to them.“The number one leading cause of death in the U.S. is chronic disease. The leading cause of chronic disease is stress and anxiety. The leading cause of stress and anxiety is the workplace and finances. Leadership is about impacting and improving your community and the human condition, and workplace culture presents a clear opportunity to do this,” said McFall. “If you’re the CEO of a business, and all you care about is growing the asset, you’re a manager. I care about leading. I care about taking the position that I have in this world and improving the lives of others. I care about what happens in my community independent of me and my business.”By welcoming business leaders who share a similar vision and implement similar workplace benefits to the “Love in Leadership” podcast, McFall and Eich are able to paint an even more robust picture of what loving, nurturing workplaces can look like, both in terms of employees’ satisfaction and the continued performance of the business itself.Join McFall and Eich for each new Love in Leadership podcast episode, featuring&nbsp;stories of other global leaders building supportive workplace cultures that put the human being first, available wherever you get your podcasts.About The BIGGBY® COFFEE FranchiseBIGGBY® COFFEE, based in East Lansing, Mich., was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and Michael McFall, on a handshake and $4,000, decided to franchise the concept. The brand’s cultural values of Make Friends, Have Fun, B Yourself and Share Great Coffee help coffee lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet cafe paradigm. Besides connoisseur-worthy drinks with names like Teddy Bear® and Caramel Marvel®, BIGGBY® COFFEE baristas provide a unique experience focused on brightening their customers’ day and supporting them in building a life they love. The “Big ‘B’” on the orange background caught on, and today BIGGBY® COFFEE has cafes across many states, including Virginia, Michigan, Ohio, Indiana, Illinois, Idaho, Georgia, North Carolina, South Carolina, Wisconsin, Kentucky, Tennessee, and Florida.

BIGGBY® COFFEE Franchise Launches Love in Leadership Podcast

1851 Franchise

Mike McFall, co-founder and co-CEO, and Laura Eich, chief purpose officer, host conversations with leaders of the world’s most innovative, people-centric companies.

This brand page has been paid for by BIGGBY COFFEE. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

BIGGBY® COFFEE Launches ‘Love in Leadership’ Podcast To Highlight Powerful Leaders and Person-First Culture

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The Sweetest Season: BIGGBY® COFFEE Rings in the Holidays With Cookie-Themed Drinks and the Return of Peppermint Favorites

BIGGBY® COFFEE Named No. 2 Best Coffee Chain in the Nation by USA Today

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EAST LANSING, Mich. —&nbsp;<a href="https://www.biggbyfranchising.com/">BIGGBY® COFFEE</a>, the people-focused coffee franchise with over 450 locations, was named on the&nbsp;<a href="https://www.forbes.com/lists/best-customer-service/">Forbes Best Customer Service 2026 list</a>, ranking No. 115 among the top 300 brands recognized nationwide. The annual ranking, published October 14 and conducted in partnership with customer-insights firm&nbsp;<a href="https://hundredx.com/">HundredX</a>, highlights companies that deliver exceptional personal interaction, speed, service quality and problem resolution.The 2026 list was developed from an extensive online survey fielded from August 2024 through July 2025, in which 158,000 consumers shared more than 3.8 million ratings across more than 3,500 brands. Respondents freely selected the companies they reviewed, and each brand required at least 400 evaluations to qualify.&nbsp;<a href="https://1851franchise.com/biggbycoffee/info">BIGGBY® COFFEE’s</a> strong placement reflects consistent, positive experiences reported directly by guests across the United States.“This recognition means a lot because it comes straight from our customers,” said&nbsp;<a href="https://www.linkedin.com/in/ekaylorcpa/">Erin Kaylor</a>, president of BIGGBY® COFFEE. “Every day in our stores, our baristas work to make people feel seen, valued and cared for. Customer service isn’t a department here, it’s our culture. Being named to this list affirms that the moments of connection we focus on are making a real impact.”This is Forbes’ third annual Best Customer Service list, which evaluates companies across industries using criteria tailored to each sector. Restaurants, for example, are evaluated heavily on speed, accuracy and the guest experience, areas in which BIGGBY® COFFEE continues to invest.“We believe people always remember how you make them feel,” said&nbsp;<a href="https://www.linkedin.com/in/mikejmcfall/">Mike McFall,</a> CEO of BIGGBY® COFFEE. “From the very beginning, our purpose has been to make the world a better place. When guests walk into a BIGGBY® café, we want them to leave feeling better than when they arrived. Earning this recognition is a reflection of the heart our franchise owners and baristas bring to that mission.”The placement on Forbes’ 2026 Best Customer Service list comes during a period of strong momentum for the brand. BIGGBY® COFFEE recently introduced a refined visual identity, expanded its leadership team and continued to open new locations across the country with a focus on values-aligned, people-first growth. The franchise also remains committed to ethical sourcing and aims to reach 100% Farm-Direct coffee purchasing by 2028.“This honor reinforces what we work toward every day,” Kaylor said. “Great coffee matters, but great connection matters even more. We’re grateful to every guest who took the time to share their experience.”About The BIGGBY® COFFEE FranchiseBIGGBY® COFFEE, headquartered in East Lansing, Michigan, is a national coffee franchise with over 450 locations across 13 states. Since opening its first store in 1995, BIGGBY® has remained 100% franchise-owned and operates under a fully franchised business model designed to help local entrepreneurs grow successful, community-minded businesses.The company is guided by a people-first philosophy and a commitment to values-aligned growth — supporting franchise owners and baristas, creating positive experiences for guests, and partnering with coffee producers who treat people well, respect the environment, and invest in their communities.In 2024, BIGGBY® introduced a refined visual identity anchored by the tagline BIGGBY® Makes it Better, reinforcing the brand’s dedication to consistent quality, human connection and uplifting everyday interactions.For more information on BIGGBY® COFFEE or franchise opportunities, visit&nbsp;<a href="http://www.biggby.com">www.biggby.com</a>.

BIGGBY® COFFEE Recognized on Forbes’ 2026 Best Customer Service List

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<a href="https://www.linkedin.com/in/biggbybob/">Bob</a> and&nbsp;<a href="https://www.linkedin.com/in/michelle-fish-54ab23188/">Michelle Fish,</a> co-founders of the 450+ unit coffee franchise&nbsp;<a href="https://www.biggbyfranchising.com/">BIGGBY® COFFEE</a> and&nbsp;<a href="https://www.onebiggislandinspace.com/">One Bigg Island in Space (OBIIS)</a>, were recently featured on the podcast&nbsp;<a href="https://www.youtube.com/watch?v=PoXYFCmfPyA">“It Shouldn’t Be This Hard,”</a> where they talked about&nbsp;<a href="https://1851franchise.com/biggbycoffee">BIGGBY® COFFEE’s</a> push toward regenerative agriculture. During the episode, they explained how direct work with farmers is shaping the company’s sourcing goals, why it matters for the future of coffee and how these efforts are influencing the way they think about building the brand.The episode highlights BIGGBY® COFFEE’s goal to source 100% of its beans through farm-direct, regenerative agriculture by 2028. Through its work with OBIIS, the company is partnering directly with farmers around the world, creating relationships that support soil health, strengthen communities and build long-term resilience in coffee-growing regions facing the realities of climate change.Bob and Michelle describe this approach as “capitalism with boundaries” — the idea that businesses must operate within planetary limits and moral responsibilities. It’s not philanthropy, they explain, but a pathway to survival for companies that rely on global agricultural systems under increasing strain.Throughout the conversation, the Fishes emphasize the role of empathy, storytelling and personal purpose in leading a sustainable brand. They also outline how direct-to-farmer sourcing creates transparency for coffee drinkers, helping them connect more deeply with the people who grow their beans.For BIGGBY® COFFEE, regenerative agriculture isn’t a marketing angle. It’s a long-term business strategy and a core part of its mission to build a company that supports people, protects the planet and inspires others in the industry to rethink what good business can look like.Watch the episode&nbsp;<a href="https://www.youtube.com/watch?v=PoXYFCmfPyA">here</a>.&nbsp;To learn more about franchising with BIGGBY® COFFEE, visit&nbsp;<a href="https://www.biggbyfranchising.com/.">https://www.biggbyfranchising.com/.</a>&nbsp;

“It Shouldn’t Be This Hard” Podcast: BIGGBY Coffee’s Journey to 100% Regenerative Sourcing

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EAST LANSING, Mich. —&nbsp;<a href="https://www.biggbyfranchising.com/">BIGGBY® COFFEE</a>, the 450-plus unit high-energy coffee franchise,&nbsp; has officially been named the&nbsp;<a href="https://10best.usatoday.com/awards/best-coffee-chain/">No. 2 Best Coffee Chain</a> in the United States by&nbsp;<a href="https://10best.usatoday.com/awards/best-coffee-chain/">USA Today’s10 Best Readers’ Choice Awards</a>. The brand ranked above major national players including Starbucks, Dunkin’, Dutch Bros, Scooter’s and Caribou Coffee.The annual USA Today poll recognizes the most beloved coffee brands across the nation, with nominations and rankings determined by coffee lovers and readers nationwide. BIGGBY® COFFEE’s ranking highlights its growing reputation as a franchise built on connection, community and consistency — not just caffeine.“We’re beyond honored to see&nbsp;<a href="https://1851franchise.com/biggbycoffee/info">BIGGBY® COFFEE</a> recognized among the top coffee chains in the country — and even more proud that this ranking comes from our guests,” said President&nbsp;<a href="https://www.linkedin.com/in/ekaylorcpa/">Erin Kaylor</a>. “This isn’t just a win for our brand; it’s a win for every barista, franchise owner and community that has embraced our mission to make the world a better place, one cup at a time.”Since opening its first shop in East Lansing, Michigan, in 1995, BIGGBY® has built its success on simple values: to build communities where people feel connected, valued, uplifted and inspired. The 100% franchise-owned brand continues to expand nationwide while staying rooted in its purpose-driven approach — to create a world where people are energized by purpose, connected by community, and uplifted through everyday interactions.“This recognition validates what our customers and franchise owners already know — BIGGBY® COFFEE is different,” said CEO&nbsp;<a href="https://www.linkedin.com/in/mikejmcfall/">Mike McFall</a>. “We’ve never chased trends or corporate metrics. We’ve focused on people, and people are the reason we’re here. We’re grateful to everyone who voted and continues to share in our journey.”BIGGBY® COFFEE’s placement in USA Today’s 10Best list comes during a banner year for the brand, which recently celebrated its 30th anniversary, introduced a refreshed visual identity under the tagline “BIGGBY® Makes it Better” and continues to open new stores across the country at record pace.About The BIGGBY® COFFEE FranchiseBIGGBY® COFFEE, headquartered in East Lansing, Michigan, is a national coffee franchise with over 450 locations across 13 states. Since opening its first store in 1995, BIGGBY® has remained 100% franchise-owned and operates under a fully franchised business model designed to help local entrepreneurs grow successful, community-minded businesses.The company is guided by a people-first philosophy and a commitment to values-aligned growth — supporting franchise owners and baristas, creating positive experiences for guests, and partnering with coffee producers who treat people well, respect the environment, and invest in their communities.In 2024, BIGGBY® introduced a refined visual identity anchored by the tagline BIGGBY® Makes it Better, reinforcing the brand’s dedication to consistent quality, human connection, and uplifting everyday interactions.For more information on BIGGBY® COFFEE or franchise opportunities, visit&nbsp;<a href="http://www.biggby.com">www.biggby.com</a>.

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EAST LANSING, Mich. — Just in time for the holidays,&nbsp;<a href="https://biggby.com/">BIGGBY® COFFEE</a>, the 450-plus-unit high-energy coffee franchise, is rolling out its seasonal menu, available November 1 through January 1, 2026.&nbsp;Back by popular demand are peppermint favorites: the scintillating Peppermint Stick Mocha and the Snow Mint Mocha (a white-chocolate twist on the classic). New this year is the Frostbite BIGGBY Blast®, a bold blend of blue raspberry and vanilla topped with sweet foam and boisterous blue sugar sprinkles — an energy drink that makes for the ideal afternoon pick-me-up! And yule love the new Frosted Sugar Cookie Latte. With buttery vanilla and sweet frosting flavors, topped with blue sugar sprinkle magic.&nbsp;The hearty Maple Waffle Sandwich lineup: sausage, bacon, egg and cheese, or customized, is now available through January 1. It’s the perfect breakfast combination of savory and sweet that’s sure to start the workday off right.BIGGBY® is also proud to introduce new seasonal snack offerings, including Double Chocolate Mini-Muffins and a merry array of individually-wrapped sugar cookies featuring festive snowmen, polar bears, snow-covered trees and sparkling snowflakes.On December 4, celebrate National Cookie Day with BIGGBY® with four additional, holiday inspired cookie beverages: Sweet Foam Frosted Sugar Cookie Cold Brew, Thumbprint Cookie Latte, Spice Cookie Latte, and Sweet Foam Scotchie Cookie Cold Brew.And the holiday season keeps getting sweeter, with these special BIGGBY® promotions:&nbsp;<ul><li>Veterans Day - BIGGBY® is proud to honor our veterans, offering veterans any 16 ounce beverage for just $1.99 on November 11.</li><li>Black Friday&nbsp;- On November 28, guests who stop in and make a purchase spending a certain amount will receive a BIGGBY® Black Friday BIGG scratch card with a discount reward.</li><li>12 Days of BIGGBY® - From December 13 through Christmas Eve, BIGGBY® will surprise guests with a limited-time or secret menu item each day between (with Santa delivering a daily discount!).</li></ul>Celebrate the holiday season with caffeinated peppermint classics, cool new drinks, merry food offerings and an array of festive fall and winter promotions as BIGGBY® COFFEE delivers a jolly end to 2025!To find a BIGGBY® COFFEE location near you, visit&nbsp;<a href="http://www.biggby.com">www.BIGGBY.com</a>.About The BIGGBY® COFFEE FranchiseBIGGBY® COFFEE, headquartered in East Lansing, Michigan, is a national coffee franchise with over 450 locations across 13 states. Since opening its first store in 1995, BIGGBY® has remained 100% franchise-owned and operates under a fully franchised business model designed to help local entrepreneurs grow successful, community-minded businesses.The company is guided by a people-first philosophy and a commitment to values-aligned growth — supporting franchise owners and baristas, creating positive experiences for guests, and partnering with coffee producers who treat people well, respect the environment, and invest in their communities.In 2024, BIGGBY® introduced a refined visual identity anchored by the tagline BIGGBY® Makes it Better, reinforcing the brand’s dedication to consistent quality, human connection, and uplifting everyday interactions.For more information on BIGGBY® COFFEE or franchise opportunities, visit www.biggby.com.To learn more about franchising with BIGGBY® COFFEE, visit&nbsp;<a href="https://www.biggbyfranchising.com/">https://www.biggbyfranchising.com/</a>.

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BIGGBY® COFFEE Launches ‘Love in Leadership’ Podcast To Highlight Powerful Leaders and Person-First Culture

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