EAST LANSING, Mich. — BIGGBY® COFFEE, the high-energy coffee franchise beloved across the nation, has officially named Erin Kaylor as the company’s new president. Kaylor, who joined the franchise as chief financial officer in 2023, brings decades of franchise experience and a deep commitment to BIGGBY® COFFEE’s purpose-driven approach to leadership.
“Having the opportunity to lead an organization I’ve grown so passionate about is really exciting to me,” Kaylor said. “I've only been here for about a year and a half, but what I truly love about our company is the way that we always put people first. Whether that's our staff or our franchise owners, our customers and our suppliers, we're very focused on and committed to people.”
Since joining the company, Kaylor has played a critical role in supporting BIGGBY® COFFEE’s financial success and franchise system development. Now, she’ll guide the brand forward as it builds on the momentum of its 30th anniversary with more than 430 stores open across 13 states.
Kaylor’s vision as president is centered around three key goals: enhancing the level of support for franchise owners, delivering consistent and exceptional service to customers and fostering continued franchise growth systemwide.
“I remain committed to elevating the support we provide to our franchise owners and ensuring every customer receives an almost outrageous level of customer service,” Kaylor said. “Value is going to be a huge driver for customers in today’s economy. We want to help our franchisees deliver value that customers can count on.”
BIGGBY® COFFEE recently celebrated its 30th birthday with a systemwide promotion offering 95-cent Caramel Marvels, a nostalgic and meaningful value event that embodied the brand’s mission to serve “good energy.” That idea — serving good energy — will continue to guide the brand’s evolving identity.
“While we’re refreshing our brand this year to have a more modern look and feel, our culture remains the same,” said Kaylor. “We’re about great coffee, great people and serving others. We’re focused on making every interaction with our customers and franchise owners one that makes their day brighter and their lives better.”
Kaylor is already connecting with key leadership operators across the country and says cultivating strong relationships with franchisees will remain a top priority.
“My door is always open. I’m going to continue to build those relationships one conversation at a time,” she said. “And with our BIGGBY® Nation Summit coming up in September, I’m looking forward to sharing where our focus needs to be to help maximize the success of every franchise owner. This is our business—but it’s their business too.”
BIGGBY® COFFEE Co-Founder and Co-CEO Mike McFall praised Kaylor’s leadership style and strategic insight as instrumental to the brand’s future.
“Erin is a remarkable leader whose people-first philosophy perfectly aligns with everything BIGGBY® COFFEE stands for,” said McFall. “She brings incredible financial acumen and franchise experience, but more than that, she deeply understands our mission to improve lives through coffee. I couldn’t be more confident in her ability to lead us into our next chapter.”
As Kaylor looks ahead, she’s not only focused on growing with existing franchise owners, but also creating opportunities for new entrepreneurs to join BIGGBY® COFFEE.
“I’m really excited about opening the door for others to develop their own generational wealth by owning a BIGGBY® COFFEE business,” said Kaylor. “There’s never been a better time to be part of what we’re building.”
About The BIGGBY® COFFEE Franchise
BIGGBY® COFFEE, based in East Lansing, Mich., was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and Michael McFall, on a handshake and $4,000, decided to franchise the concept. The brand’s cultural values of Make Friends, Have Fun, B Yourself and Share Great Coffee help coffee-lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet cafe paradigm. Besides connoisseur-worthy drinks with names like Teddy Bear® and Caramel Marvel®, BIGGBY® COFFEE baristas provide a unique experience focused on brightening their customers’ day and supporting them in building a life they love. The “Big ‘B’” on the orange background caught on, and today BIGGBY® COFFEE has 430+ cafes across many states, including Virginia, Michigan, Ohio, Indiana, Illinois, Idaho, Georgia, North Carolina, South Carolina, Wisconsin, Tennessee, Kentucky and Florida.
BIGGBY COFFEE
SPONSORED
After serving as CFO for the rapidly expanding coffeehouse brand, Kaylor steps into the role of President with a focus on elevating franchisee support, customer experience, and brand evolution.
EAST LANSING, Mich. — BIGGBY® COFFEE, the high-energy coffee franchise beloved across the nation, has officially named Erin Kaylor as the company’s new president. Kaylor, who joined the franchise as chief financial officer in 2023, brings decades of franchise experience and a deep commitment to BIGGBY® COFFEE’s purpose-driven approach to leadership.
“Having the opportunity to lead an organization I’ve grown so passionate about is really exciting to me,” Kaylor said. “I've only been here for about a year and a half, but what I truly love about our company is the way that we always put people first. Whether that's our staff or our franchise owners, our customers and our suppliers, we're very focused on and committed to people.”
Since joining the company, Kaylor has played a critical role in supporting BIGGBY® COFFEE’s financial success and franchise system development. Now, she’ll guide the brand forward as it builds on the momentum of its 30th anniversary with more than 430 stores open across 13 states.
Kaylor’s vision as president is centered around three key goals: enhancing the level of support for franchise owners, delivering consistent and exceptional service to customers and fostering continued franchise growth systemwide.
“I remain committed to elevating the support we provide to our franchise owners and ensuring every customer receives an almost outrageous level of customer service,” Kaylor said. “Value is going to be a huge driver for customers in today’s economy. We want to help our franchisees deliver value that customers can count on.”
BIGGBY® COFFEE recently celebrated its 30th birthday with a systemwide promotion offering 95-cent Caramel Marvels, a nostalgic and meaningful value event that embodied the brand’s mission to serve “good energy.” That idea — serving good energy — will continue to guide the brand’s evolving identity.
“While we’re refreshing our brand this year to have a more modern look and feel, our culture remains the same,” said Kaylor. “We’re about great coffee, great people and serving others. We’re focused on making every interaction with our customers and franchise owners one that makes their day brighter and their lives better.”
Kaylor is already connecting with key leadership operators across the country and says cultivating strong relationships with franchisees will remain a top priority.
“My door is always open. I’m going to continue to build those relationships one conversation at a time,” she said. “And with our BIGGBY® Nation Summit coming up in September, I’m looking forward to sharing where our focus needs to be to help maximize the success of every franchise owner. This is our business—but it’s their business too.”
BIGGBY® COFFEE Co-Founder and Co-CEO Mike McFall praised Kaylor’s leadership style and strategic insight as instrumental to the brand’s future.
“Erin is a remarkable leader whose people-first philosophy perfectly aligns with everything BIGGBY® COFFEE stands for,” said McFall. “She brings incredible financial acumen and franchise experience, but more than that, she deeply understands our mission to improve lives through coffee. I couldn’t be more confident in her ability to lead us into our next chapter.”
As Kaylor looks ahead, she’s not only focused on growing with existing franchise owners, but also creating opportunities for new entrepreneurs to join BIGGBY® COFFEE.
“I’m really excited about opening the door for others to develop their own generational wealth by owning a BIGGBY® COFFEE business,” said Kaylor. “There’s never been a better time to be part of what we’re building.”
About The BIGGBY® COFFEE Franchise
BIGGBY® COFFEE, based in East Lansing, Mich., was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and Michael McFall, on a handshake and $4,000, decided to franchise the concept. The brand’s cultural values of Make Friends, Have Fun, B Yourself and Share Great Coffee help coffee-lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet cafe paradigm. Besides connoisseur-worthy drinks with names like Teddy Bear® and Caramel Marvel®, BIGGBY® COFFEE baristas provide a unique experience focused on brightening their customers’ day and supporting them in building a life they love. The “Big ‘B’” on the orange background caught on, and today BIGGBY® COFFEE has 430+ cafes across many states, including Virginia, Michigan, Ohio, Indiana, Illinois, Idaho, Georgia, North Carolina, South Carolina, Wisconsin, Tennessee, Kentucky and Florida.
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