Franchise News
Eater Chicago: Kallpod Revolutionizes Customer Service at Marshall's Landing
Custom communication device allows for increased service and experience all through the push of a button
Marshall's Landing, named for Marshall Field, opened in Chicago's bustling Merchandise Mart in the summer of 2017. The hot spot is a place to go to work, play, and relax with a full bar and a coffee shop.
In order to maximize customer service, Marshall's Landing partnered with Kallpod. The one- to three- button device allows a customer to summon their server at any time - whether for the menu, another round or to get the check. The tabletop device is the perfect solution to the crowded bar space where servers aren't always able to hear different requests.
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