Express Employment Professionals

<a href="https://www.linkedin.com/in/ronnie-morris-a9a45a23/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-a-strategic-resale-transformed-this-express-employment-professionals-franchise-2728531" target="_blank" rel="nofollow">Ronnie</a> and&nbsp;<a href="https://www.linkedin.com/in/susan-morris-85251532/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-a-strategic-resale-transformed-this-express-employment-professionals-franchise-2728531" target="_blank" rel="nofollow">Susan Morris</a> know what it takes to build a thriving business. As former employees of The Coca-Cola Company, the couple spent years working in corporate roles before deciding to take control of their professional future. In 2010, after attending an&nbsp;<a href="https://expressfranchising.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-a-strategic-resale-transformed-this-express-employment-professionals-franchise-2728531" target="_blank" rel="nofollow">Express Employment Professionals&nbsp;</a>event in San Diego, California, they made the decision to leave behind the corporate world and open their first&nbsp;<a href="https://1851franchise.com/expressemployment/info">Express</a> office in Jackson, Tennessee."We talked for a long time about how great it would be to be in our own business,” said Ronnie. “I had a young son at the time, and I was doing a lot of traveling — I wasn’t able to go to functions, baseball practice — that kind of thing. The thought of having more flexibility and controlling our own destiny really motivated us to make the change.”Since then, the Morrises have expanded significantly. They now operate eight offices across Tennessee, including locations in Lexington, Paris, Henderson, Brownsville, Jackson, Humboldt and Dyersburg.&nbsp;<h3>A Strategic Resale Purchase</h3>One of the most significant moments in their business growth was the acquisition of the Dyersburg office almost four years ago. "The Dyersburg territory bordered ours, and we kept having clients call us saying, ‘Hey, we want to work with you. We know you,’” said Susan. “These were clients we already worked with in Jackson, but within Express, we have protected territories. So we started meeting with the owner, and when they decided to sell, it was an obvious decision for us to buy and combine the territories.”The previous owner had been successful in other territories but struggled to make Dyersburg profitable. Seeing the opportunity, the Morrises negotiated the purchase, integrated the office into their operations and focused on growth. Since taking over, they have increased the office's weekly hours worked by associates from 2,000 to nearly 12,000."We’re all about growing the business; we don’t just sit back and let it run on autopilot,” said Ronnie. “We aggressively work to be number one in every territory we operate in.”<h3>Recognition for Excellence</h3>The Morrises' commitment to growth and community involvement has not gone unnoticed. In 2024, they were named Express Franchisees of the Year, and in 2025, they were honored with the prestigious International Franchise Association (IFA) Franchisees of the Year award."It’s a tremendous honor to be named Franchisees of the Year for Express, especially knowing how many great franchise owners have been in the business longer than we have,” said Ronnie. “We’re very honored and humbled by it. I think what helped us earn this recognition is not only our growth every single year but also our commitment to being strong community partners.”Their success is rooted in their ability to run a profitable business while making a meaningful impact on their community. Over the years, they have spearheaded several charitable initiatives, including Black Tie Boxing — a fundraising event that has raised over $1 million for local causes — and an annual Christmas program for underserved children in Jackson. The franchise owners also spend time helping other Express owners in the network build their businesses through teaching opportunities.&nbsp;“Anytime corporate reaches out to us for training or assisting, we're more than willing,” said Susan. “This year, for example, we’re speaking on panels, sharing what we’ve learned. We want all of our franchise owners to be successful.”&nbsp;<h3>A Culture of Excellence</h3>With multiple locations under their leadership, the Morrises have developed a strong company culture that ensures consistency and high performance across all their offices. Their approach includes setting clear goals and investing in a team of motivated self-starters."Maintaining a strong culture across multiple offices isn’t easy, but it starts with putting the right people in place — self-starters who are motivated to achieve,” said Ronnie. “We celebrate wins, no matter how big or small, and focus on continuous improvement. It’s not about good or bad days; it’s about whether we’re getting better over time.”Additionally, they emphasize the importance of being engaged in daily operations. Unlike some franchise models where owners can take a hands-off approach, they believe Express requires active involvement to succeed."We set the culture early in all of our offices so that everyone knows what’s expected, whether we’re physically in that branch or not,” said Susan. “We follow the Express process and don’t deviate from it. Hands-on ownership is crucial because it allows us to address issues quickly, maintain transparency and ensure our team always knows where we stand in the business.”<h3>Looking Ahead</h3>The Morrises are far from complacent. As they look to the future, they remain focused on continued growth. Their primary goal is to maintain and exceed their current performance levels, ensuring that each of their offices continues to thrive.&nbsp;"We always want to be in the lead — we don’t want to go backward,” said Ronnie. “We’re all about growth, staying engaged, challenging our team and getting better every year.”To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/expressemployment/info.">https://1851franchise.com/expressemployment/info.</a>&nbsp;

How a Strategic Resale Transformed This Express Employment Professionals Franchise

How These Express Franchise Owners Built a Thriving Business

1851 Franchise

By acquiring and revitalizing an underperforming territory, this Express Employment Professionals franchise expanded its reach, boosted performance and earned top industry recognition.

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For most of his career,&nbsp;<a href="https://www.linkedin.com/in/martin-minkowicz">Martin Minkowicz</a> worked on the sales side of workforce solutions, helping companies solve hiring problems at scale. Business ownership was never part of the plan. But within his first year as an&nbsp;<a href="https://expressfranchising.com/">Express Employment Professionals</a> franchise owner in Union, New Jersey, Minkowicz not only built early traction, but he also earned back 100% of his franchise fee through the brand’s Double Fast Track sales program.<h2>From Corporate Sales to Local Ownership</h2>Minkowicz spent most of his career in sales, starting in commission-based mortgage work before transitioning into finance and later recruiting-adjacent roles in job board and internet marketing sales. His work put him in front of large national brands, selling at scale and often over the phone.But after being laid off in mid-2024, he revisited an idea he had first considered years earlier: owning an&nbsp;<a href="https://1851franchise.com/expressemployment/info">Express</a> franchise. “I never thought that I could be an actual business owner,” Minkowicz said. “But the support that Express gives showed me that I don’t have to figure this all out by myself.”That support was a key factor in his decision to move forward. After attending Discovery Day in August, he signed his franchise agreement and officially opened his Union office on January 6, 2025.“It was kind of a blessing that we opened up in January,” he said. “Fresh start, new year, got through the holidays and it was like, all right, let’s start working.”<h2>Building Early Momentum Through Face-to-Face Sales</h2>From day one, Minkowicz leaned into what he knew best: getting in front of people. Rather than spending his early months behind a desk, he focused on meeting local business owners face-to-face, building relationships across small and mid-sized companies in his territory.“I’m not really a business owner type who wants to sit in the office,” he said. “I like talking to people in person. I like walking in and saying, ‘You’re a business owner. I’m a business owner too. I get how hard it is.’”Instead of relying on phone calls or scripted outreach, Minkowicz got out into the territory, walking into businesses and speaking directly with owners about the realities of running a company and managing hiring.<h2>Fast Track Goals as a Motivator, Not a Shortcut</h2>As a new Express franchise owner, Minkowicz was eligible for the brand’s Fast Track program, an incentive designed to help new owners build early traction.Under the program, franchisees can earn back:<ul><li>50% of the franchise fee by either billing 16 clients in one week or reaching $65,000 in gross margin within the first 26 weeks.</li><li>100% of the franchise fee by achieving both benchmarks, known as Double Fast Track.</li></ul>For Minkowicz, Fast Track didn’t change how he sold. Instead, it gave him a clear scoreboard.“As a salesperson, I’m always measuring myself against something,” he said. “Having that number motivates me to beat it.”By week 26, his Union office had reached 17 active clients, surpassing the required threshold and qualifying him for Double Fast Track. He had expected to hit the gross margin goal, but the client count milestone came together at the same time.The moment landed on a personal note. He found out the same day he had planned a long-scheduled dinner with his wife.“It ended up being on the day that I found out,” he said. “I didn’t think we were going to be celebrating anything, and it turned out to be awesome.”<h2>Hands-On Support That Reduced the Learning Curve</h2>Throughout his first year, Minkowicz leaned heavily on Express’s support structure, especially his franchise developer.“He’s been a wealth of knowledge,” Minkowicz said. “He’ll pick up the phone anytime and say, ‘Let’s talk about it. What can I help you with?’”In the early months, questions came up fast. Minkowicz said having someone he could call for operational or technology issues meant problems didn’t linger and he could keep the business moving.As his office grew to include additional staff, that support became part of the workflow, helping his team solve problems and build confidence independently.<h2>A First Year That Reinforced the Model</h2>By the end of year one, Minkowicz had not only earned back his full franchise fee but also hit every performance goal set by Express, including reaching 26 clients by week 52.Now focused on growth and potential hiring, Minkowicz often talks with prospective franchisees who come from similar sales-driven backgrounds.“If you’re a salesperson, you can figure everything else out,” he said. “This feels like business-ownership lite, because there’s so much support there.”For him, that structure turned what once felt out of reach into a sustainable path forward, one built on relationships, consistency and a system designed to reward early effort.For more information on buying an Express Employment Professionals franchise, please visit&nbsp;<a href="https://1851franchise.com/expressemployment/info">https://1851franchise.com/expressemployment/info</a>.&nbsp;

Hands-on developer support and clear early benchmarks helped Express franchise owner Martin Minkowicz hit his sales goals and recoup his full franchise fee in the first six months.

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When&nbsp;<a href="https://www.linkedin.com/in/zacharykraehmer/">Zak</a> and&nbsp;<a href="https://www.linkedin.com/in/nicole-kraehmer-27040118a/">Nicole Kraehmer</a> opened an&nbsp;<a href="https://expressfranchising.com/">Express Employment Professionals</a> franchise in Lancaster, Pennsylvania, in August 2019, staffing wasn’t the plan. But owning a business was.Zak had considered entering Nicole’s family business but wanted something different. The opportunity for “different” arrived through a friend who owned an&nbsp;<a href="https://1851franchise.com/expressemployment/info">Express</a> office in upstate New York. Meetings with leadership and other franchise owners sealed the deal quickly.“We were immediately hooked on the feeling of the brand and the franchise as a whole,” Zak said. “It really felt like family.”With that, the Kraehmers sold their home, packed up their lives with two young children and moved three and a half hours south to open their new office. “It was a huge decision,” Zak said. “But really, it was the brand. The way they treated us and the systems they had in place made us feel comfortable that this was something we could be successful in.”<h2>Learning the Ropes</h2>Zak came to franchising following stints in financial services and his father-in-law’s insurance agency. He also brought prior franchising experience from the operation of a youth sports franchise territory. Most importantly, he and his wife possessed years of customer-facing work in food service, experience Zak recalls as surprisingly relevant.“Customer service, urgency, hard work and understanding what it takes each day to move the ball forward are critical. Taking care of clients, associates and candidates — that’s the intangible part,” Zak said. “Any significant customer-facing role helps prepare you. Whether it’s food service, banking or financial services, there’s a sense of pace and urgency. You learn to work for what you get. You learn how to build relationships. That goes a long way.”From the start, the Kraehmers ran the franchise as a true partnership. Zak focused on outside sales, while Nicole managed recruiting, payroll and inside operations. Their shared goals and clear division of responsibilities allowed them to scale quickly and maintain balance, especially in the early, pressure-filled months of the new business.Early challenges can be steep. With no clients or associates, momentum was everything. And the couple’s collective work ethic helped enable early success.“We grew very quickly from nothing,” Zak said. “Looking back, we had no choice. We had two young kids and a limited amount of money in the bank. That sense of urgency drove everything.”<h2>Thick Skin and Relentless Work</h2>The emotional swings of staffing were an early surprise. But Zak quickly found a solution through that work ethic.“Sell, sell, sell,” Zak said. “The work you do this week won’t show up immediately. You can have a bad day, but not a bad week. Every day matters.”Growing a franchise quickly isn’t common. It’s difficult. And scaling his business early taught Zak the importance of hiring the right internal team and the skills worth prioritizing. But some skills can’t be taught.“Even though we’re a staffing company, it’s hard to find the right internal people,” he said. “It’s skill, hill or will. I can teach skill. We can get over a hill together. But I can’t give someone the will to work. Having the right people in the right place at the right time is everything.”<h2>Showing Up Matters</h2>In a crowded market, the Kraehmers’ Lancaster office stands out through hands-on ownership. But those early days in franchising taught him the value of another important skill: communication. “I heard over and over that staffing companies didn’t communicate,” Zak said. “So we overcommunicate. Whether it’s good news or bad news,we communicate.”Involvement within his local community has also played a significant role in Kraehmer’s early Express success. From visiting clients to coaching youth sports, strengthening relationships at the local level has paid significant dividends as the couple has successfully scaled their business in South Central Pennsylvania. That local focus has helped develop bonds that continue to impact the couple’s approach even several years in.“On the client side, we built a deep partnership with one longtime client in particular. Even when their corporate office introduced another staffing company, that client chose to stick with us. We’re invited to lunches and grand openings. It just goes beyond business,” Zak said. “We treat people like people, not numbers.”<h2>Looking Ahead</h2>Today, Zak tracks revenue, placements and activity, balancing quantity and quality, remaining grounded. And, looking forward, he hopes for growth that’s both steady and focused on people.&nbsp;“It’s not a set-it-and-forget-it business. It’s stressful. But it’s also incredibly rewarding. If you focus on people and follow the system, growth follows,” Zak said. “If you’re not a people person, you won’t enjoy this. This isn’t a sit-behind-your-desk job. You have to be active, involved and present.”For Zak and Nicole, success isn’t just measured in placements or revenue. It’s built on the relationships they’ve strengthened and the community they’ve helped grow. Because at the end of the day, growing a business is all about people, persistence and partnership.About Express Employment ProfessionalsAt Express Employment Professionals, we're in the business of people. From job seekers to client companies, Express helps people thrive and businesses grow. Our international network of franchises offers localized staffing solutions to the communities they serve across the U.S., Canada, South Africa, Australia and New Zealand, employing more than 10 million since its inception. For more information, visit ExpressFranchising.com.For prospective franchise owners, the initial investment to launch an Express traditional model ranges between $131,000 to $241,700, inclusive of a $40,000 franchise fee. More details regarding franchise costs can be found at&nbsp;<a href="https://1851franchise.com/expressemployment/info">https://1851franchise.com/expressemployment/info</a>.

Express Employment Professionals franchise

From local roots to regional growth — Express franchise owner Zak Kraehmer shares how grit, strong relationships and strategic risk-taking helped him build a thriving franchise.

Betting on His Community: How Zak Kraehmer Built a Thriving Express Employment Professionals Franchise in Lancaster, Pennsylvania

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Express Employment Professionals Franchise - Jeff Meyer - 1851 Franchise

Veteran Helps Others Find Work Through Express Employment

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<a href="https://expressfranchising.com/">Express Employment Professionals</a> closed out 2025 with momentum that showed up both in new ownership, expansions from current owners, and in the long-term stability that comes with being a mature staffing system. “We are very proud to have welcomed more than 38 new owners into the&nbsp;<a href="https://1851franchise.com/expressemployment">Express</a> family this year,” said&nbsp;<a href="https://www.linkedin.com/in/melissa-davis-cfe-483377150/">Melissa Davis</a>, vice president of franchise development.<h2>Succession Planning Opens New Opportunities</h2>This year’s development story was shaped in part by a transition happening inside the existing network. As longtime owners plan for the next chapter, Express is seeing more openings created by succession timelines and resale opportunities, including in markets that have been unavailable for years.“From a development perspective, as a 42-year legacy brand, what we’ve seen over the last couple of years, and what we’ll continue seeing in the years to come, is a lot of our legacy owners entering into their succession planning and retirement phase of their life,” Davis said. “We’ve seen a lot of new development in California, Texas, Florida and New York, really along the West Coast and East Coast, as well as in Canada.”<h2>Consistent Interest From Prospective Franchisees</h2>Express’ development pipeline did not hinge on a single trend or moment. Instead, the brand continued to draw steady inbound interest, supported by decades of brand presence and a reputation that stands out early in a buyer’s search.“We’re very lucky that interest in Express has stayed steady for many years,” Davis said. “We were established in 1983, and we’ve been named the No. 1 staffing franchise for 14 consecutive years by Entrepreneur.”For many candidates, that kind of track record can be a first filter before they ever compare models. “So when people are looking into business ownership, when they’re learning about franchise ownership, Express Employment Professionals is a name that stands out among the crowd,” Davis said. “For that reason, we typically see upwards of 5,000 to 6,000 people inquire about ownership with Express every single year.”<h2>Technology That Supports the Human Connection</h2>Staffing remains a relationship business, and Davis says Express does not position technology as the core driver of success. The company is focused on tools that will help franchisees run more efficiently while keeping the work centered on people.“The nature of our business model is such that success is driven by human-to-human connection. For that reason, it’s a great benefit to our franchise owners and their teams because our business model is not relying upon technology to be able to build a successful business,” Davis said. “Even so, in 2025 moving into 2026, there is so much technology out there that we can leverage to make what we do, and how we do it, stronger and more efficient. Because of that, we’re making significant investments into technology.”<h2>Franchisee Stories That Signal Staying Power</h2>For Davis, some of the most meaningful signals in 2025 were about who is choosing to build inside the brand. She points to growth in next-generation ownership as a marker of franchisee satisfaction and long-term commitment.“What we’re seeing now, which is really exciting to us, is second- and even third-generation owners coming into Express,” she said. “Of course, that speaks to the satisfaction of our owners that they’re bringing in their children, and now we’re seeing their grandchildren coming into the business.”<h2>Looking Ahead to 2026</h2>As Express moves into 2026, Davis says the development focus remains on finding capable operators who have the drive to take control of their careers and step into ownership.“There are so many people who have built successful corporate careers making other people a lot of money, who have always had that itch and that desire to do it for themselves, and be their own boss,” she said.And while no industry is immune to downturns, she believes staffing’s track record supports long-term confidence. “The staffing industry at large shows consistent growth over many years, so we expect that consistent growth to continue,” Davis said.For more information on franchising with Express Employment Professionals, visit:&nbsp;<a href="https://1851franchise.com/expressemployment/info">https://1851franchise.com/expressemployment/info</a>.

Express Employment Professionals - End of Year Wrap 2025 - 1851 Franchise

VP of Franchise Development Melissa Davis reflects on the milestones, momentum, and future opportunities that shaped Express’ franchising journey this year.

Express Employment Professionals Celebrates a Year of Growth, Adding 38 New Owners to Its System 

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How a Strategic Resale Transformed This Express Employment Professionals Franchise

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