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F&amp;B businesses going forward will only be able to thrive by prioritizing customer service and the customer experience, according to an article in <a href="https://www.entrepreneur.com/article/325485?utm_source=1851franchise.com&utm_medium=article&utm_campaign=food-beverage-customer-service-trends-for-2019-2708778" target="_blank" rel="nofollow" style="text-decoration-line:none" target="_blank">Entrepreneur</a>. Per the article, the modern customer is knowledgeable and service-oriented: &ldquo;They take a keen interest in the food they eat and the value of the service that they are spending their money on,&rdquo; the article said. 

This 2019 customer is looking for offerings including healthy eating; craft beers and specialty cocktails; curated design; &ldquo;&lsquo;made-in-house&rsquo; ingredients&rdquo; and an influencer-level social media presence, according to the article. 

&ldquo;Consumers are conscious about what they are eating. As customers seek a healthier lifestyle, many restaurants are curating special menus as per changing tastes and preference of their guests,&rdquo; the article said, regarding health and wellness. 

Cocktail and beer lovers are looking for &ldquo;specially curated&rdquo; offerings, the article said, while &ldquo;beautiful design and d&eacute;cor of a restaurant can be a key differentiator&rdquo; for the modern consumer, according to the article. 

The emerging F&amp;B customer also prizes quality and aesthetics: &ldquo;Restaurants today are choosing freshly made ingredients over pre-made food to showcase an extra level of care,&rdquo; according to the article, which also notes: &ldquo;Creating &lsquo;instagram&rsquo; worthy dishes is the new way to build a buzz among the target audience.&rdquo;

Read the full article <a href="https://www.entrepreneur.com/article/325485?utm_source=1851franchise.com&utm_medium=article&utm_campaign=food-beverage-customer-service-trends-for-2019-2708778" target="_blank" rel="nofollow" style="text-decoration-line:none" target="_blank">here</a>.

<div>&nbsp;</div>

F&B, food and beverage, customer service, customer service trends, 2019 trends

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