Franchisee Stories

Give to Gain: How Lenny’s Built a Fan Base Through Customer Service

Give to Gain: How Lenny’s Built a Fan Base Through Customer Service

By Matt Diaz You just finished eating a “large” Deluxe Club weighing a pound, chips and a drink from Lenny’s Sub Shop. As you loosen your belt two notches, you begin looking around for a place to throw out your trash and all you find is a friendly employee ready to clear your table and refill you.....

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Matthew Diaz

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Matthew Diaz

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Matthew Diaz is an 1851 contributor and a graduate of DePaul University