Growth is the Game Plan in 2015

One hundred is a nice round number, but it also represents a meaningful goal for the Kitchen Solvers team.

Gerry Henley, president of Kitchen Solvers, said the brand plans to have 100 territories up and operating within the next three years.

“We want to add about six to eight territories in 2015,” he said. “We’re in a pro- growth mode, but we’re also approaching it strategically. We want to partner with the right franchisees, not just add numbers quickly with no plan in place. That said, we’d like to double this year’s growth in 2016.”

Henley highlighted markets across the country as potential growth spots, from Atlanta to Cleveland.

“It’s a business model that can be successful anywhere,” Henley said. “Whether it’s Wisconsin or California, as long as the right demographics are in place, there’s a market for what we do.”

Of course, growth doesn’t count for much if clients don’t keep coming back. Fortunately, Kitchen Solvers has carved out a name for itself as delivering a pleasant experience for customers every time.

“We simply don’t have unhappy customers,” Henley said. “It’s very, very rare.”

Henley and the team know it’s the little things that count. Remodeling crews clean up at the end of every day, refrain from smoking, show up on time and finish jobs on schedule. But the pleasant experience starts well before remodelers show up at a customer’s home.

“It all begins with the sales process,” Henley said. “We’re highly consultative - we work to help establish a budget and educate clients on how the process works. Eighty-five percent of the people we work with have never remodeled or bought cabinetry before. It means a lot to sit down with them and walk them through the process step by step, listening to their needs and providing them options.”

Henley knows the value his company provides also plays an essential role in its success.

“I would love to have a new Corvette, but I drive a Honda,” Henley said. “Whether you’re buying a car or remodeling your kitchen, you deserve to have someone who has your best interests at heart helping you out. I want someone to show me the value, not just the Ferraris and Cadillacs. It’s a collaborative process, and we make sure our clients get exactly what they’re after.”