Brand's Vice President of Franchise Business Solutions Mike Flair speaks on use of surveys to better understand patients' satisfaction level
Home care providers rely on several factors and data points to prove patient satisfaction. In addition to forging relationships with hospitals and other healthcare partners, collecting client feedback has been beneficial, especially for Right at Home.
The company's Vice President of Franchise Business Solutions Mike Flair spoke with Home Health Care News about the use of surveys, which help gain insight into thousands of patient experiences. Right at Home utilizes the services of Home Care Pulse, a third party source that compiles client satisfaction data into monthly reports.
The data helps earn more referrals and gain overall credibility while also providing Right at Home the tools to offer better services.
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