Franchise News
Home Health Care News: Right at Home Elaborates on Methods to Understand Patient Satisfaction
Brand's Vice President of Franchise Business Solutions Mike Flair speaks on use of surveys to better understand patients' satisfaction level
Home care providers rely on several factors and data points to prove patient satisfaction. In addition to forging relationships with hospitals and other healthcare partners, collecting client feedback has been beneficial, especially for Right at Home*.
The company's Vice President of Franchise Business Solutions Mike Flair spoke with Home Health Care News about the use of surveys, which help gain insight into thousands of patient experiences. Right at Home utilizes the services of Home Care Pulse, a third party source that compiles client satisfaction data into monthly reports.
The data helps earn more referrals and gain overall credibility while also providing Right at Home the tools to offer better services.
You can view the entire article here.
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About the Author
Nick Powills
FollowNick Powills, CFE, founded No Limit Agency in 2008 and serves as Chief Brand Strategist for the Chicago-based firm. No Limit is a full-service communications agency that establishes and elevates brands by bridging Public Relations, Social Media, Marketing, Advertising, Digital, and a lot of creativity, to best strategize well-rounded and successful campaigns for 50+ global franchise brands. By presenting visionary ideas and building real relationships, No Limit is able to create effective media branding strategies to help companies grow. Nick currently leads a staff of writers, media strategists, designers, social media experts and digital producers in an office think-tank where brands are humanized for strong, compelling media stories. Prior to starting No Limit at the age of 27, Nick spent four years working at a franchise PR agency where he mastered the art of building rapport with media outlets and creating newsworthy pitches for earned media placements. He holds a Bachelor of Journalism from Drake University in Iowa.
