At Keke’s Breakfast Cafe, the high-volume, low-hour breakfast and brunch franchise, culture is more than a line in a corporate handbook; it’s the backbone of the brand’s identity at every level of the restaurant experience. Long before guests even receive the food they ordered, they feel the immersive atmosphere and attitude that defines the Keke’s experience — one rooted in warmth, familiarity and comfort, creating an energy that drives a genuine experience.
For a brand expanding briskly across the U.S., protecting that culture has become just as important as delivering a great dining experience. For Christie Schatz, Keke’s director of human resources, who has spent two decades helping restaurant brands fine-tune their training and empower their workforce, the chance to build on Keke’s dedication to culture was a major draw, as was a role that helps shape the decision-making behind the guest dining experience.
“What really inspired me was the people at Keke’s,” Schatz said. “People first — that's in our guiding principles. It's a new brand, and I loved that they already had guiding principles laid out. Combine that with the growth, and I thought, ‘Wow, this is a great opportunity to take what I've learned and bring it to Keke’s to make it even stronger.’ I love the people at Keke’s; they’re warm and sincere.”
Keke’s culture begins and ends with people. In her role, Schatz is acutely aware of what can and cannot be trained. Without the right people, cultures can crumble–and finding them requires both clarity and consistency.
Today, there are more than 80 locations, and franchise owners are responsible for assembling their own teams. That makes selecting the right franchisees crucial, as they set the tone for how Keke’s culture trickles down to every level.
“Culture starts with guiding principles. They’re your north star, your core values. On day one, team members should understand them. You provide tools and information so they can grow within the organization,” Schatz said. “People are always the underpinning of culture. Hiring the right talent is essential.”
As the restaurant industry continues to evolve, establishing a positive culture can have ramifications that go beyond the information entered on an online comment form. Empowering team members remains a Keke’s hallmark, which impacts not only talent development but also long-term retention.
It all starts with the right people. In each location, selecting the right general manager can have a profound impact that sets the pace. A general manager with strong communication skills can help define culture and keep it a priority, leading to happier team members with a vested interest in success, which, in turn, helps deliver a better guest experience.
“The war for talent is real, especially post-COVID. How you treat and engage people is key. In corporate cafes, managers focus on engagement beyond day one. Connecting people is critical. Open lines of communication and constant engagement are essential,” Schatz said. “Hiring the right manager is also critical. They shape the team member experience, which directly impacts guests, team productivity and efficiency. Focusing on management ensures the team delivers for the guest, which supports profitability.”
People first. It’s a simple idea, but it defines Keke’s culture in terms of its approach to team members and guests. Authenticity matters. At Keke’s, culture is more than words.
Engagement and communication help the right general manager do more than train a reliable workforce — they help build teams that drive culture. Looking ahead to 2026 and beyond, Schatz's core vision is franchise alignment that elevates both guests' and team members’ experiences.
“Without great people and culture, you’ll feel it right away when you walk into any restaurant,” Schatz said. “At Keke’s, I felt welcomed, important and celebrated from day one. That emphasis on people is a huge advantage. Look at people as a differentiator. Do the people in the organization have passion, care and concern for the brand? Do they live by the guiding principles, or is it just words on a wall? That was why I left a company after 25 years for Keke’s. The culture and guiding principles are authentic.”
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/kekes-breakfast-cafe.
Keke's Breakfast Cafe
SPONSORED
From talent strategies to leadership alignment, Keke’s Breakfast Cafe’s director of human resources shares how the brand’s culture engine fuels franchise growth and operational excellence.
At Keke’s Breakfast Cafe, the high-volume, low-hour breakfast and brunch franchise, culture is more than a line in a corporate handbook; it’s the backbone of the brand’s identity at every level of the restaurant experience. Long before guests even receive the food they ordered, they feel the immersive atmosphere and attitude that defines the Keke’s experience — one rooted in warmth, familiarity and comfort, creating an energy that drives a genuine experience.
For a brand expanding briskly across the U.S., protecting that culture has become just as important as delivering a great dining experience. For Christie Schatz, Keke’s director of human resources, who has spent two decades helping restaurant brands fine-tune their training and empower their workforce, the chance to build on Keke’s dedication to culture was a major draw, as was a role that helps shape the decision-making behind the guest dining experience.
“What really inspired me was the people at Keke’s,” Schatz said. “People first — that's in our guiding principles. It's a new brand, and I loved that they already had guiding principles laid out. Combine that with the growth, and I thought, ‘Wow, this is a great opportunity to take what I've learned and bring it to Keke’s to make it even stronger.’ I love the people at Keke’s; they’re warm and sincere.”
Keke’s culture begins and ends with people. In her role, Schatz is acutely aware of what can and cannot be trained. Without the right people, cultures can crumble–and finding them requires both clarity and consistency.
Today, there are more than 80 locations, and franchise owners are responsible for assembling their own teams. That makes selecting the right franchisees crucial, as they set the tone for how Keke’s culture trickles down to every level.
“Culture starts with guiding principles. They’re your north star, your core values. On day one, team members should understand them. You provide tools and information so they can grow within the organization,” Schatz said. “People are always the underpinning of culture. Hiring the right talent is essential.”
As the restaurant industry continues to evolve, establishing a positive culture can have ramifications that go beyond the information entered on an online comment form. Empowering team members remains a Keke’s hallmark, which impacts not only talent development but also long-term retention.
It all starts with the right people. In each location, selecting the right general manager can have a profound impact that sets the pace. A general manager with strong communication skills can help define culture and keep it a priority, leading to happier team members with a vested interest in success, which, in turn, helps deliver a better guest experience.
“The war for talent is real, especially post-COVID. How you treat and engage people is key. In corporate cafes, managers focus on engagement beyond day one. Connecting people is critical. Open lines of communication and constant engagement are essential,” Schatz said. “Hiring the right manager is also critical. They shape the team member experience, which directly impacts guests, team productivity and efficiency. Focusing on management ensures the team delivers for the guest, which supports profitability.”
People first. It’s a simple idea, but it defines Keke’s culture in terms of its approach to team members and guests. Authenticity matters. At Keke’s, culture is more than words.
Engagement and communication help the right general manager do more than train a reliable workforce — they help build teams that drive culture. Looking ahead to 2026 and beyond, Schatz's core vision is franchise alignment that elevates both guests' and team members’ experiences.
“Without great people and culture, you’ll feel it right away when you walk into any restaurant,” Schatz said. “At Keke’s, I felt welcomed, important and celebrated from day one. That emphasis on people is a huge advantage. Look at people as a differentiator. Do the people in the organization have passion, care and concern for the brand? Do they live by the guiding principles, or is it just words on a wall? That was why I left a company after 25 years for Keke’s. The culture and guiding principles are authentic.”
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/kekes-breakfast-cafe.
Sign up for the 1851 Franchise newsletter to get our biggest stories before everyone else
By signing up, you agree to our user agreement (including class action waiver and arbitration provisions), and acknowledge our privacy policy.
No related articles found
