Nation's Restaurant News: Wow Bao to close, relocate Chicago unit as it goes cashless

Chicago's Wow Bao will be closing a location temporarily in preparation for a new, streamlined model. According to a recent article in Nation's Restaurant News, the brand will be moving one of its oldest restaurants to Michigan Avenue. This revamp will allow the brand to integrate a cashless payment system.

 

In addition, the location will be infused with technology to make the guest experience even simpler. Ordering is done through the app or through a kiosk, then orders are placed into designated cubbies by kitchen staff. This will reduce the number of employees needed at any given time.

 

“We’ve eliminated the cashier, and the pickup. But now, we keep someone out front to answer questions and help you. We have raised our level of hospitality,” said president Geoff Alexander.

Read the full article here.