“I created my own concept … made a whole lot of mistakes, and learned an awful lot about being an entrepreneur and both the power and the risks of owning your own business,” SirLouis said during a recent webinar with 1851 Publisher Nick Powills.

After selling two locations and closing three others, SirLouis moved into corporate leadership roles, overseeing hundreds of locations before joining FSC eight years ago. Today, he leads development, operations, IT and training, giving him a broad view of what franchisees need to succeed — and where independent operators often struggle.