One Hour Heating and Air Conditioning

After years of watching neighbors wait days for service calls, Paul Harris and his son, Will, brought&nbsp;<a href="https://onehourheatandairfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=crystal-coast-franchise-2730709" target="_blank" rel="nofollow">One Hour Heating &amp; Air Conditioning</a> to&nbsp;<a href="https://www.onehourheatandair.com/crystalcoast/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=crystal-coast-franchise-2730709" target="_blank" rel="nofollow">North Carolina’s Crystal Coast</a> to raise the bar on reliability.&nbsp;<a href="https://1851franchise.com/one-hour-heating-and-air-conditioning/info">One Hour Heating &amp; Air Conditioning</a> is a residential home-service franchise focused on heating and cooling repair, maintenance and system replacements, pairing local ownership with a tested operating playbook.<h2>Complementary Skill Sets, One Playbook</h2>The Harris’ roles line up with their strengths. Will, a mechanical engineering graduate who worked in process improvement at a Trane plant, gravitates toward systems and repeatable workflows. “I have a good process brain. I like things to work properly and consistently,” he said. “A franchise is nice in that sense — it gives you the process for how things should flow.”&nbsp;Paul, a former Anheuser-Busch distributor who worked his way from the truck to management, brings people leadership and P&amp;L discipline shaped by a service-obsessed culture. “Back in the day when the Busch family was running the company, quality and customer service were top-notch,” he said.The brand came onto their radar through family connections, and a measured discovery period solidified the choice. They met senior leaders, spoke with top operators and pressure-tested support across marketing and operations. The experience left an impression. “Every question we had, they had a good answer,” Will said. “They seemed like a very professional organization that had their head on straight.”Fortunately, capital wasn’t a bottleneck. Paul had exited the beer business several years earlier and chose to reinvest locally. “I had sold my beer distributorship in 2012 and had retired and gone back to work,” he said. “I had plenty of capital to get going. I like to tell people I raised it off the backs of the Budweiser Clydesdales.”<h2>From Startup Hurdles to Momentum</h2>Opening day brought the realities of a skilled-trades startup. Neither founder is a technician, so recruiting credibility — and the right talent — was the first hurdle. “Finding people who do good work and making the right hires was challenging in the beginning,” Will said. One Hour Heating &amp; Air Conditioning’s recruiting partners and tools helped them source candidates while they built a reputation. On the demand side, they learned quickly that weather drives calls, but consistent marketing sustains momentum. “Working with the resources provided, we found the right recipe and got the phones ringing,” Will said. “Don’t skimp on marketing.”Support layers deepened as they scaled. The franchisor’s marketing team helped allocate budget and sequence campaigns. Paul and Will’s franchise business consultant — a former trades controller — reviewed operations and financials, and a nationwide owner network traded playbooks and vendor advice.&nbsp;Access to leadership was important, too. “We can pick up the phone right now and call the VP of operations for One Hour Heating &amp; Air Conditioning,” Paul said. “We could call the president of the trade brands. He might not initially pick up, but he’ll call you back. They’re accessible and willing to help.”<h2>Culture, Community and the Road Ahead</h2>Inside the shop, culture became their edge. Competitive pay, steady communication and humane scheduling set a tone that keeps technicians loyal. “We don’t have turnover,” Will said. “It’s a family atmosphere and regular communication. We pride ourselves on being at or near the top of the market on compensation.”&nbsp;The standard carries into customer interactions. “I’ve kind of become One Hour Heating &amp; Air Conditioning,” Paul said. “I take it personally if we get a bad review.”The mission remains the same as day one: fix an underserved market with professional service that shows up on time and does the job right. “The area lacks good service, and that was our driving force,” Will said. “We figured if you could even provide 50 percent better service than now, you’ll be successful — and we’re a lot better than that compared to the competition.”Looking ahead, the Harrises aren’t shy about where they want to land. “Our long-term goal is to be the No. 1 HVAC business on the Crystal Coast and in eastern North Carolina,” Will said. They already see signs the plan is working, with Paul noting, “We currently have 700 reviews at five stars, and we hope to always be a five-star service provider.”Community ties round out the picture. The company sponsors the Big Rock Blue Marlin Tournament, a major local fundraiser for youth and other causes. As they continue to grow, Paul and Will Harris aim to pair consistent, on-time service with a workplace technicians are proud to join — the combination they believe will keep homes comfortable and their reputation strong across the Crystal Coast, season after season.For more information about the One Hour Heating &amp; Air Conditioning franchise, please visit&nbsp;<a href="https://1851franchise.com/one-hour-heating-and-air-conditioning/info">https://1851franchise.com/one-hour-heating-and-air-conditioning/info</a>.

One Hour Heating & Air Conditioning in Crystal Coast, NC

1851 Franchise

From engineering and beer distribution to business ownership, Paul and Will Harris leveraged One Hour Heating & Air Conditioning's model to fill a local service void - and build something lasting.

This brand page has been paid for by ONE HOUR HEATING AND AIR CONDITIONING. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

A Father-Son One Hour HVAC Franchise on the Crystal Coast

crystal-coast-franchise

FRANCHISE INFORMATION

Learn more about One Hour Heating and Air Conditioning

Why People Drive Growth at One Hour Heating & Air Conditioning

A Navy Veteran’s New Calling With One Hour & Benjamin Franklin

Deep Dive

Learn

Download Brochure

Visit Website

ONE HOUR HEATING AND AIR CONDITIONING

Facebook

Instagram

LinkedIn

YouTube

SOCIAL MEDIA

One Hour Heating and Air Conditioning Ranks Among Top Franchises on Entrepreneur’s Franchise 500® for 2026

Women in Leadership and Strong Team Culture Are Driving Success at One Hour Heating & Air Conditioning

How ServiceTitan Powers Efficiency for One Hour Heating & Air Conditioning Franchisees

ONE HOUR HEATING AND AIR CONDITIONING MOST READ STORIES

1851 LOGIN

GROWTH CLUB LOGIN

ABOUT ONE HOUR HEATING AND AIR CONDITIONING

CONTACT ONE HOUR HEATING AND AIR CONDITIONING

facebook

instagram

twitter

linkedin

youtube

First Name

Last Name

Email

Phone

City

State/Region

Postal Code

Terms and Conditions

Ready to become part of something bigger?

1851 Franchisee Spotlight graphic with photo of Scott Wood Jr. & family, Benjamin Franklin Plumbing

How This Navy Veteran Found His New Calling With One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing

scott-wood-jr-franchisee-feature

image of one hour heating and air conditioning team

Building a Business and a Culture: Brian Wick’s Journey With One Hour Heating & Air Conditioning

brian-wick-one-hour-heating-air-conditioning-franchise

For&nbsp;<a href="https://onehourheatandairfranchise.com/one-hour-franchise/">One Hour Heating &amp; Air Conditioning</a> franchise owners, there’s quite a bit that goes into sustaining a thriving operation.&nbsp;Growth depends on staying on top of every job, technician, and customer interaction. ServiceTitan is the industry‑leading software platform used across members of the Authority Brands family: One Hour Heating &amp; Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric. ServiceTitan provides a centralized platform for these brands that helps franchisees streamline daily operations, maximize revenue, and deliver a consistently strong customer experience.<h2>Real-Time Visibility into Profitability</h2>The ServiceTitan platform offers real-time visibility. That visibility enables franchise owners and managers to better monitor estimates as they’re created, provide great coaching and track photos and videos uploaded from the field.&nbsp;Franchisees, on the other hand, can view detailed job costs, including labor, materials and commissions. By monitoring the money each job brings in and the time each takes to complete, franchise owners can sustain operations that are both efficient and profitable. Marketing features allow for both campaign tracking and return on investment (ROI) analysis, giving owners the ability to adjust spend in real time based on demand.<h2>Consistency Across The Franchise System</h2>Using a shared platform across multiple brands also allows for operational consistency. Plumbing, HVAC and electrical follow similar workflows, and ServiceTitan supports all of them while offering unique features.For&nbsp;<a href="https://1851franchise.com/one-hour-heating-and-air-conditioning/info">One Hour Heating &amp; Air Conditioning</a> franchisees, this means technicians can efficiently balance and manage multiple jobs while providing standardized service and improving customer satisfaction, all of which can grow repeat business.<h2>Onboarding and Ongoing Support</h2>Authority Brands supports franchisees through comprehensive onboarding and ongoing adoption efforts, with a focus on equipping both operations and marketing teams to get the most out of ServiceTitan. The brand provides regular training, resources and touchpoints designed to help franchisees effectively integrate the platform into their day-to-day workflows and growth strategies. As adoption continues to evolve, Authority Brands remains focused on ensuring franchisees are positioned to fully leverage the technology rather than just scratch the surface.<h2>Maximizing Revenue and Customer Experience</h2>ServiceTitan manages everything from customer scheduling and real-time load calculations to estimates and revenue tracking within a single, integrated system, delivering meaningful operational efficiencies across the business.For One Hour Heating &amp; Air Conditioning franchisees, the platform functions as a true one-stop shop, helping teams move faster, manage installs more efficiently and deliver consistent customer experiences. By streamlining workflows and reducing friction at every stage of the job, ServiceTitan helps franchisees protect margins, shorten sales cycles and capture more revenue.By combining real-time data, operational insight and consistency across the customer journey, ServiceTitan provides One Hour Heating &amp; Air Conditioning franchisees with a clear competitive advantage and a strong foundation for scalable growth.About One Hour Heating &amp; Air Conditioning: With more than 400 locations, One Hour Heating &amp; Air Conditioning is the #1 HVAC service provider in the United States. With comfort and convenience, a top priority, the company offers an extensive line of products and services, including maintenance, installation and repair, that keeps HVAC units running at peak performance year-round. One Hour Heating &amp; Air Conditioning is part of Authority Brands, the parent company to leading home service brands across the plumbing, HVAC, electrical services, residential cleaning, at-home care, swimming pool repair and maintenance, tree care, restoration, pet waste removal and pest control services sectors. For more information, visit <a href="http://www.onehourheatandair.com">www.onehourheatandair.com</a>.

The industry-leading software platform helps franchisees streamline operations, boost revenue, and deliver great customer experiences on a consistent basis.

how-servicetitan-powers-efficiency-for-one-hour-heating-air-conditioning-franchisees

Careers in the skilled trades have long been dominated by men. That reality is slowly changing as more women step into leadership roles and technical positions across the industry.&nbsp;<a href="https://onehourheatandairfranchise.com/">One Hour Heating &amp; Air Conditioning</a> franchisee&nbsp;<a href="http://linkedin.com/in/michelle-glasson-8a6bb585">Michelle Glasson</a> has seen that shift firsthand.Glasson owns a&nbsp;<a href="https://1851franchise.com/one-hour-heating-and-air-conditioning/info">One Hour Heating &amp; Air Conditioning</a> franchise in Levittown, Pennsylvania. Her introduction to the home services industry came through a family business, where she quickly developed an interest in the work and the people behind it.“I’ve always been drawn to businesses that serve the community and provide real value to people’s everyday lives,” she said.Early involvement in the company gave Glasson the chance to learn how the business worked day to day. Customer service, operations and leadership all became part of her experience.“Home services is one of those industries where the work you do genuinely matters,” she said. “When someone’s heat isn’t working or they have a plumbing emergency, you’re solving a real problem for them.”Glasson also owns and operates Benjamin Franklin Plumbing and Mister Sparky franchises, allowing her to serve customers across multiple home service trades. The brands stood out because of their strong systems, training and emphasis on professionalism and customer experience.“Those values aligned well with how we wanted to run our businesses,” she said. “The brands provide a strong foundation, but they still allow us to build our own team culture and relationships within our local community.”<h2>Building a Positive Workplace Environment</h2>Glasson believes successful home service companies depend on strong teams. Leadership plays a major role in creating that environment. “We want our team members to feel like they are part of something bigger than just a job,” she said. “They are a part of our family.”Training and professional development are a regular focus within the business. Team members are encouraged to grow their skills and pursue advancement opportunities.Support does not stop when the workday ends. Leadership remains available when employees need help or guidance outside the workplace.“Our technicians and staff represent our company in customers’ homes every day, so professionalism and trust are extremely important,” she said. “When people feel valued and supported, they tend to take ownership of their work and care deeply about the success of the business.”<h2>Leadership in a Changing Industry</h2>Glasson entered the trades at a time when female leadership was still uncommon in the industry. Early reactions were sometimes dismissive.“In the very beginning, it was both challenging and, for the most part, laughed at,” she said. “However, through the years it has proven to be incredibly rewarding. When you focus on building a strong team, supporting your employees, and leading with integrity, people respond to that regardless of gender.”<h2>Encouraging Women to Consider the Trades</h2>Glasson believes the skilled trades offer strong career opportunities for women who are willing to learn the business.“Women often bring a strong sense of communication, organization and emotional intelligence to leadership roles,” she said. “Those qualities are incredibly valuable when you’re managing teams, supporting employees and building relationships with customers.”Glasson encourages women interested in the trades to trust their abilities and pursue opportunities in the field. Skilled trade careers provide strong potential for stability, growth and entrepreneurship.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/one-hour-heating-and-air-conditioning.">https://1851franchise.com/one-hour-heating-and-air-conditioning.</a>&nbsp;

Women in Leadership Driving Success at One Hour Heating & Air Conditioning

One Hour Heating & Air Conditioning franchise owner Michelle Glasson reflects on leadership, team culture and encouraging more women to pursue careers in the trades.

one-hour-heating-air-conditioning-franchise-owner-women-trades

COLUMBIA, Md.&nbsp;—&nbsp;<a href="https://onehourheatandairfranchise.com/">One Hour Heating and Air Conditioning</a>, a leading HVAC franchise and part of the&nbsp;<a href="https://www.authoritybrands.com/">Authority Brands</a> portfolio, has been ranked in the prestigious Entrepreneur Franchise 500® for 2026. Ranked No. 286 overall, the brand climbed 112 spots from its 2025 ranking. This recognition reflects the brand’s established franchise system and backs up its ability to scale in the competitive home services market."The significant leap in placement on the Franchise 500 is a direct testament to the dedication of our franchise owners and the robust systems Authority Brands provides to enable their success," said&nbsp;<a href="https://www.linkedin.com/in/steve-clemente-b4244539/">Steve Clemente</a>, COO of Trades Brands at Authority Brands. "The ranking validates the hard work of our entire network, positioning One Hour Heating and Air Conditioning as a prime investment in 2026."Now in its 47th year, Entrepreneur’s Franchise 500 is one of the industry’s most competitive and comprehensive rankings. To establish the list, franchises are evaluated on key factors regarding costs and fees, size and growth, support, and brand strength. Each franchise receives a cumulative score based on an analysis of over 150 data points, and they are ranked in order of their overall score to provide prospective franchisees with a resource for evaluating potential opportunities.The 112-spot jump in the 2026 ranking highlights One Hour Heating and Air Conditioning’s continued momentum. By leveraging a scalable model and the collective resources of the Authority Brands network, the brand continues to expand its footprint and reinforce its position as a leading opportunity in the sector."Our focus remains on growing a system that truly prioritizes franchisee support and success," Clemente said. "This improved ranking on the Franchise 500 is a direct reflection of the dedication and high standards upheld by our franchise owners, alongside the hard work of our corporate teams, enabling our continued healthy growth."ABOUT ONE HOUR HEATING &amp; AIR CONDITIONINGWith more than 400 locations, One Hour Heating and Air Conditioning is the #1 HVAC service provider in the United States. With comfort and convenience, a top priority, the company offers an extensive line of products and services, including maintenance, installation and repair, that keeps HVAC units running at peak performance year-round. One Hour Heating and Air Conditioning is part of Authority Brands, the parent company to leading home service brands across the plumbing, HVAC, electrical services, residential cleaning, at-home care, swimming pool repair and maintenance, tree care, restoration, pet waste removal, and pest control services sectors. For more information, visit www.onehourheatandair.com.

Photo of One Hour Heating and Air team member sitting at table with customer

Climbing 112 spots from its 2025 ranking, the leading HVAC franchise is recognized for its continued growth and robust franchise support systems.

A Father-Son One Hour HVAC Franchise on the Crystal Coast

MORE STORIES LIKE THIS