Turnover in the restaurant segment of the franchising industry is high, especially in today’s tight job market. Typically, restaurant owners are seeing turnover fall between 100 and 150 percent. However, Penn Station East Coast Subs’ largest franchisee, Don Robinson, has managed to keep turnover at 84 percent. That’s why Franchising.com decided to learn more about how he’s doing it.
One of Robinson’s tips for retaining employees is to be present throughout the training process. He told the publication, "We spend a ton of time with them early on. The most important thing we're doing is setting the foundation of our company from Day 1."
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