Pool Scouts

<a href="https://poolscoutsfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-pool-scouts-recession-resistant-model-sets-franchisees-up-for-success-2722507" target="_blank" rel="nofollow">Pool Scouts</a>, the 109-territory pool cleaning and maintenance franchise, allows franchisees to tap into the growing&nbsp;<a href="https://www.factmr.com/report/pool-cleaning-and-maintenance-services-market?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-pool-scouts-recession-resistant-model-sets-franchisees-up-for-success-2722507" target="_blank" rel="nofollow">$24.7 billion</a> pool service industry with the backing of a proven franchise model. Because there are over 10.7 million swimming pools across the United States, pool service is a necessary business that is adaptable across any economic climate.&nbsp;<a href="https://1851franchise.com/poolscouts">Pool Scouts</a> owners can have peace of mind knowing they own a recession-resistant brand that works in markets around the country.&nbsp;“The past couple of years have been incredibly robust from a pool construction standpoint across the country,” said&nbsp;<a href="https://www.linkedin.com/in/michael-wagner-2a10637/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-pool-scouts-recession-resistant-model-sets-franchisees-up-for-success-2722507" target="_blank" rel="nofollow">Michael Wagner</a>, president of Pool Scouts. “Lots of new pools have been built, and they need us to take care of them. So, we expect customer acquisition to continue to be robust, and we're very much looking forward to that. The brand really hit a tipping point over the past couple of years, especially with the number of customers we're servicing around the country.”&nbsp;<h3>Franchisees Found Success Even During the Pandemic</h3>As an essential industry, the home services market is in a unique position. Demand and profits increased for companies like Pool Scouts during the COVID-19 pandemic because there was still a need for their services. In fact, people spent more time at home, driving more awareness towards things that need servicing around the house. Pool Scouts franchisees around the country benefited, and continue to benefit, from this.&nbsp;A franchisee who can attest to the brand’s viability during the challenging time is&nbsp;<a href="https://www.linkedin.com/in/mjohnbretoniii/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-pool-scouts-recession-resistant-model-sets-franchisees-up-for-success-2722507" target="_blank" rel="nofollow">John Breton</a>.&nbsp;<a href="https://1851franchise.com/poolscouts/pool-cleaning-and-maintenance-franchise-pool-scouts-doubles-footprint-in-northern-dallas-eyes-houston-austin-and-san-antonio-for-additional-growth-2709585#brand-latest-stories">Breton began franchising with Pool Scouts in April 2018</a>, and his business saw a boost in 2021 thanks to COVID-19.&nbsp;“Interest in residential pool services is skyrocketing right now, as families are looking for a safe activity they can do together to relax,” Breton said at the time. “They’re also looking for a trusted brand that will follow best safety practices, which Pool Scouts is absolutely doing.”&nbsp;Notably, Pool Scouts reached the&nbsp;<a href="https://1851franchise.com/poolscouts/pool-scouts-reaches-major-milestone-with-100th-unit-signed-wraps-up-q3-with-763-increase-in-year-over-year-sales-2717029#most-recent-stories">100 unit mark in 2021</a> and broke revenue and franchise sales goals along the way, despite such economic uncertainty.&nbsp;&nbsp;In 2022, business didn’t slow down. The brand even celebrated multiple franchisees in the “<a href="https://1851franchise.com/poolscouts/pool-scouts-honors-franchisee-milestones-at-1-million-club-celebration-2720976#most-recent-stories">$1 Million Club</a>,” or those who reached $1 million or more in revenue during the year, including Breton. Other franchisees who reached the milestone included&nbsp;<a href="https://www.linkedin.com/in/tiffany-glascock-b4847b173/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-pool-scouts-recession-resistant-model-sets-franchisees-up-for-success-2722507" target="_blank" rel="nofollow">Tiffany Glascock</a>, Pool Scouts of Virginia Beach and Norfolk General Manager;&nbsp;<a href="https://www.linkedin.com/in/tiffiny-consoli-a027114/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-pool-scouts-recession-resistant-model-sets-franchisees-up-for-success-2722507" target="_blank" rel="nofollow">Tiffiny Consoli</a> and Stacey Schaffer, Pool Scouts of the Greater Triangle Region, North Carolina; and&nbsp;<a href="https://www.linkedin.com/in/brent-berridge-05377687/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-pool-scouts-recession-resistant-model-sets-franchisees-up-for-success-2722507" target="_blank" rel="nofollow">Brent Berridge</a>, Pool Scouts of Sugar Land, Texas.&nbsp;The $1 Million Club celebration followed a great year for Pool Scouts. The franchise system grew at 67% year-over-year in system-wide revenue, with 58% more services and 42% more customers – well over 11,000 nationwide. And in 2023, the brand is continuing to see growth in areas such as its client base, sales and unit count.&nbsp;<h3>Customers Continue to Come Back</h3>Something that contributes to Pool Scout’s recession resistant nature is how much customers love the brand. Franchisees benefit from an extremely loyal customer base.&nbsp;This can clearly be seen in the brand’s&nbsp;<a href="https://1851franchise.com/poolscouts/pool-scouts-net-promoter-score-ranks-higher-than-chick-fil-a-as-business-grows-around-the-country-2722060#most-recent-stories">net promoter score</a> (NPS), which recently reached a high of 80 system-wide. The NPS is a leading metric for measuring customer loyalty. It comes from the question, “How likely is it that you would recommend (insert company or product/service) to a friend or colleague?” To put that into greater context across global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average score is 32. Chick-fil-A, for example, has a NPS of 63. In 2022, 11 Pool Scouts locations had a NPS of over 90.&nbsp;A whopping 71% of Pool Scouts’ clientele in 2022 were recurring customers across the franchise system. Additionally, Pool Scouts’ value per customer increased 15% year-over-year, despite the fact that 58% of invoiced customers were brand new to the company.&nbsp;For franchisees looking to invest in this recession-resistant business beloved by its customers, the time has never been better. In 2023, Pool Scouts is continuing to expand in key markets around the United States and looking for motivated franchisees to do so with.&nbsp;To find out more information on costs to buy Pool Scouts, please visit&nbsp;<a href="https://1851franchise.com/poolscouts/info.">https://1851franchise.com/poolscouts/info.</a>&nbsp;

How Pool Scouts’ Recession Resistant Model Sets Franchisees Up For Success

1851 Franchise

Owners of the pool cleaning and maintenance franchise benefit from the booming pool service industry and customers that keep coming back. 

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Pool Scouts Trailblazer Tiffiny Consoli Built a $3 Million Franchise on Courage and Connection

Pool Scouts' 2025 Conference Sets the Stage for the Brand's Next Phase of Growth

Why Franchise With Pool Scouts: Understanding the Benefits of Joining a Reputable Brand 

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<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> brought franchisees, partners and leadership together in Dallas, Texas, for its largest convention to date, uniting roughly 75% of the system for a week focused on execution, growth and alignment. Held in conjunction with fellow&nbsp;<a href="https://buzzfranchisebrands.com/">Buzz Franchise Brands</a> concepts British Swim School and Home Clean Heroes, the event welcomed more than 350 total attendees, including 75&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts</a> franchisees, guests and sponsors.The 2025 conference served as both a milestone moment for the brand and a working session designed to prepare franchisees for what comes next as Pool Scouts approaches its 10th anniversary. A theme of “Saddle Up for Success” served as a rallying call for franchisees to take the reins as the brand looks ahead to 2026.&nbsp;“It reflects our brand’s strategic priorities, including tightening operational consistency, continuing to elevate the customer experience, focusing on our sales process, and doubling down on the tools and resources we provide,” said Director of Marketing&nbsp;<a href="https://www.linkedin.com/in/lynlea-rudell-9a8b797/">Lynlea Rudell</a>. “The western motif is tied to our Dallas location, but it also represents the resilience and grit required to keep Pool Scouts’ momentum going.”<h2>Industry Alignment and a First-Time Partnership</h2>A key milestone at this year’s conference was the first-ever attendance by the&nbsp;<a href="https://www.phta.org/">Pool &amp; Hot Tub Alliance</a>. The organization’s participation reinforced Pool Scouts’ efforts to strengthen its position as a nationally recognized, professionally credentialed service brand.“During their presentation, they outlined to our franchises what enhanced training programs they offer, their certifications, their advocacy for the industry and credibility,” Rudell said. “They also went through all the different industry trends to give our franchises a background of everything going on in our industry.”This alignment positions Pool Scouts not only as a service provider, but as a trusted authority in professional pool care, an increasingly important differentiator in crowded local markets.<figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=jqR1R7UDRZM"><div class="iframely-embed"><div class="iframely-responsive"><iframe src="//cdn.iframe.ly/api/iframe?app=1&amp;api_key=fd3b6b3731f34f55ba1fe3&amp;url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DjqR1R7UDRZM" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></div></figure><h2>Operational and Technical Improvements for the Field</h2>Much of the conference programming focused on helping franchisees work more efficiently while improving service quality and opening the door to new revenue opportunities.Franchisees were introduced to AI-powered tools, including website chatbots and voice-answering technology, designed to streamline customer interactions, reduce administrative workload and improve lead conversion through faster response times.The conference also featured leak-detection training, and franchisees were introduced to an expanded service offering that addresses this homeowner pain point and creates revenue potential. In addition, advanced water chemistry and safety standards sessions provided updated education on maintaining balanced pools, improving testing accuracy, building technician confidence and reinforcing best practices around chemical safety.<h2>Sales Training and Conversion Focus</h2>Sales execution was another major emphasis throughout the conference. Training sessions centered on value-based selling, helping franchisees clearly articulate what sets Pool Scouts apart from competitors.“Consistency and confidence in sales execution will be major drivers of 2026 growth to help drive up our conversion rates,” Rudell said.Additional focus areas included improving speed-to-lead response, strengthening follow-up processes and building more consistent onboarding systems for new sales team members.&nbsp;<h2>Keynote Focused on Mindset and Action</h2>The keynote address was delivered by New York Times bestselling author&nbsp;<a href="https://www.linkedin.com/in/amyjomartin/">Amy Jo Martin</a>, known for her framework “The Renegade Way” and her work helping high-profile leaders build authentic brands.Her message encouraged franchisees to challenge old habits, take accountability and turn ideas into action.&nbsp;<h2>Recognizing Performance Across the System</h2>The awards program highlighted the strength and momentum building across the Pool Scouts network, with recognition focused on customer satisfaction, revenue growth and operational excellence.Customer experience is a key differentiator for the brand, demonstrated by a systemwide Net Promoter Score of 81. The highest customer satisfaction scores among both established and rookie locations were recognized with Best Buzz Awards, establishing a clear benchmark for service excellence across the entire system.“Those awards are very important,” Rudell said. “What sets Pool Scouts apart is our service.”Growth milestones were also celebrated, with multiple franchisees entering new revenue tiers. Several locations joined the $1 Million Plus Club, with top-performing operators demonstrating what is possible within the Pool Scouts model at the $2 million and $3 million levels.<h2>Looking Ahead to 2026</h2>Pool Scouts is entering its next phase of growth with a stronger foundation than ever before. Enhanced systems, deeper industry partnerships, expanded training and increased investment in technology and brand support are all designed to help franchisees scale faster and reach profitability sooner.“This year was about tightening up the fundamentals.” Rudell said. “We have solid building blocks in place, so next year we're really focusing on our next phase of growth. Our foundation has never been stronger and we're ready and primed for growth.”<h2>The Core Takeaway: Get Great at the Basics</h2>The most important takeaway from the 2025 conference is a continued focus on perfecting the basics. While new tools and innovations are part of the roadmap, long-term success will come from mastering the fundamentals that drive a strong, scalable Pool Scouts business.As the energy in Dallas made clear, the Pool Scouts network is aligned and ready for what comes next.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.

Pool Scouts Franchise - 2025 Annual Convention - Dallas TX - 1851 Franchise

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<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> is designed to give franchisees a running start. From the first day of ownership, the model comes with training, technology, branding and marketing systems already in place. For&nbsp;<a href="https://www.linkedin.com/in/rose-white-26b43161/">Rose White</a>, who purchased the&nbsp;<a href="https://poolscouts.com/richmond/">Richmond, Virginia</a> location, that made all the difference.“We purchased an existing&nbsp;<a href="https://1851franchise.com/poolscouts">Pool Scouts</a>. It was already making money and doing well,” White said. “After meeting the franchise group and seeing all the ways they support their franchisees, I felt like it would be really hard to fail.”The built-in foundation allows new and experienced entrepreneurs alike to step into a business that has already been tested and refined.<h2>Proven Playbook Backed by Real Results</h2>Pool Scouts gives its owners a playbook to follow in any market. White says the model’s technology and structure were key factors in her decision.“There was a lack of competition here in Richmond, and the competition that we did have wasn’t as technological as Pool Scouts,” she said. “The technology streamlines everything, lets you keep great data and keeps customers well informed.”From scheduling and customer management to billing and quality control, the systems in place allow owners to focus on growing their business rather than building processes from scratch.<h2>Training and Support That Sets You Up To Scale</h2>For White, the support provided during and after launch has been essential. She and her husband received onboarding, field training and corporate coaching that helped them feel prepared.“My husband went to the corporate office in Virginia Beach for a week of training where they did everything from what the techs are doing out in the field to backend office training,” she said. “If we need anything, Pool Scouts University has video training we can go to.”She also points to ServiceMinder, the brand’s main software platform, and the master technicians available for quick answers as vital tools. Together, these resources help franchisees without pool experience build confidence and deliver reliable service.<h2>Brand Power Plus Local Control</h2>While Pool Scouts is part of&nbsp;<a href="https://buzzfranchisebrands.com/">Buzz Franchise Brands</a>, White says the strength of the brand is most evident in its presence in her community.“If you put in anything to do with a pool in Google, we are the brand that pops up first,” she said. “In Richmond, if you have a pool, you’ve heard of us.”The recognition and marketing reach of the brand helps franchisees grow locally while giving them the flexibility to adjust their services based on their staff, skills and customer needs.<h2>Lower Barrier, Higher Potential</h2>With modest startup costs and the recurring revenue model of pool maintenance, Pool Scouts gives owners a path toward sustainable growth. White also appreciates the flexibility to scale at her own pace.“You don’t have to start with five people. You can just start with yourself and go clean pools,” she said. “As you learn and grow, you can add more services. If a staff member leaves and you can’t offer certain services anymore, you can adjust easily.”This combination of lower barriers, strong systems and high potential makes Pool Scouts an attractive business for entrepreneurs who want a proven model with room to grow.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.&nbsp;The start-up costs for a Pool Scouts franchise range from $115,445-$152,920. To learn more about franchising with Pool Scouts, visit&nbsp;<a href="https://poolscoutsfranchise.com/">https://poolscoutsfranchise.com/</a>.&nbsp;

Pool Scouts: A Business-in-a-Box for First-Time and Seasoned Entrepreneurs

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How Pool Scouts Turns the “Off-Season” Into a Year-Round Advantage

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John Oldham has opened a&nbsp;<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> pool cleaning and maintenance business serving several communities south of Fort Worth, Texas, including Burleson, Alvarado and Waxahachie,&nbsp;<a href="https://fortworthinc.com/news/new-franchisee-john-oldham-is-getting-ahead-of-pool-season/">according to Fort Worth Inc.</a>Oldham chose to open during the winter instead of waiting for spring. The slower season gave him time to learn the business, understand customer needs and prepare for the increase in service calls that typically begins in March. In Texas, pool service continues year-round, especially for homes with heated pools.Before joining&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts</a>, Oldham spent more than 20 years working in a family-owned construction business. After leaving that role, he decided he wanted to get back to owning and running something himself. He began exploring franchise options and focused on service-based businesses.Oldham ultimately chose Pool Scouts because of the support structure and clear operating model. The franchise allowed him to step into business ownership without having to build systems from the ground up.The business is family run. Oldham’s daughter and son-in-law are involved in daily operations, helping with scheduling, customer communication and inbound calls. Creating a business his family could be part of was an important factor in his decision.By opening ahead of peak season and keeping operations local and hands-on, Oldham is positioning his Pool Scouts business for steady growth as pool season ramps up.Read the full article&nbsp;<a href="https://fortworthinc.com/news/new-franchisee-john-oldham-is-getting-ahead-of-pool-season/">here</a>.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts.">https://1851franchise.com/poolscouts.</a>&nbsp;

Fort Worth Inc.: John Oldham Opens Pool Scouts Business in South Fort Worth Area

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On a&nbsp;<a href="https://www.youtube.com/watch?v=is0pmjoAlIg">recent episode of “The Franchise Woman Podcast”</a> with&nbsp;<a href="https://www.linkedin.com/in/rebeccamonet/">Rebecca Monet</a> and&nbsp;<a href="https://www.linkedin.com/in/tracykawa/">Tracy Kawa</a>,&nbsp;<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> franchisee&nbsp;<a href="https://www.linkedin.com/in/tiffiny-consoli-a027114/">Tiffiny Consoli</a> shared the winding path that led her to become the brand’s first franchise owner — and, in 2024, the first in the system to surpass $3 million in annual revenue.Consoli’s entrepreneurial streak started in her 20s, when she left a mutual fund office job in Houston to follow a friend to Glenwood Springs, Colorado, and launch a plantscaping business. They grew flowers in her friend’s family greenhouses, then serviced high-end properties in Aspen. The venture gave her an early, hands-on education in ownership. “That was my first taste of owning our own business,” she said. “It was very small, but we made enough to each make a living and kind of enjoy life in our 20s.”When that chapter ended, Consoli returned to Houston and moved into outside sales for a payroll company, knocking on doors and building relationships one cold call at a time. The work was tough, but it built resilience. “I was in charge of my success, responsible for my own success,” she said.A major personal turning point followed. In her early 30s, Consoli came out as gay and sought a life more connected to the outdoors. She joined REI, starting as a footwear specialist making near minimum wage and quickly rising to assistant store manager, then running stores and later working in human resources. REI’s inclusive culture, she said, gave her space to become a more authentic leader. “Being at a company that supports who you are, no matter who you are, that was huge for me,” she said. “You’re leading people and needing them to believe in you, but when you’re not able to fully share yourself, it doesn’t allow you to be everything that you can be as a leader.”Still, the pull toward business ownership never left. When she discovered&nbsp;<a href="https://buzzfranchisebrands.com/">Buzz Franchise Brands</a> and its new Pool Scouts concept, the model — outdoor, service-based, semi-seasonal — clicked. Her wife, a self-described non–risk taker, tried to “poke holes” in the opportunity at Discovery Day, but the couple left confident in the team behind the brand. Consoli became&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts’</a> very first franchisee in Raleigh, North Carolina.Those early seasons were grueling. She learned pools from the ground up, often coming home soaked and exhausted. Growth came as she added trucks, hired technicians and leaned into her strengths in customer service and relationship-building, while also learning to set boundaries as a recovering people pleaser.Today, with a multimillion-dollar operation and a fleet of vehicles, Consoli has recently hired ageneral manager so she and her wife can reclaim more time and consider what comes next — possibly coaching other franchisees. Her advice to women considering entrepreneurship is simple but hard-earned: listen to the voice that tells you to go. “If you think you have a calling to do something, listen to that, trust it and go after it,” she said.Watch the full podcast&nbsp;<a href="https://www.youtube.com/watch?v=is0pmjoAlIg">here</a>.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.

Image of Tiffiny Consoli pool scouts franchisee Raleigh North Carolina Rebecca Monet women franchise

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How Pool Scouts’ Recession Resistant Model Sets Franchisees Up For Success

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