Pool Scouts

In the highly competitive home services space,&nbsp;<a href="https://poolscoutsfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-delivering-exceptional-service-and-franchisee-support-2727510" target="_blank" rel="nofollow">Pool Scouts</a>, the 65-unit pool maintenance franchise, distinguishes itself by delivering a level of service and communication that stands apart from other brands. For its customers, this looks like ongoing communication, great service and a promise to fix anything that’s not right — scout’s honor. Among franchisees, ongoing support and communication ensure the entire system can continue delivering a high level of service and adapt when necessary.“What sets&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts</a> apart, mainly, is our professionalism. The professionalism of the corporate team to the professionalism of the franchisees and service techs,” said&nbsp;<a href="https://www.linkedin.com/in/matthew-hollis-229643123/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-delivering-exceptional-service-and-franchisee-support-2727510" target="_blank" rel="nofollow">Matt Hollis</a>, a franchise owner in Idaho. “We do what we say we’re going to do, all the way from sending out text messages when we’re headed out to the pool to wearing uniforms and having professional-looking vehicles. All of those things really contribute to professionalism and set us apart from other pool service companies.”<h3>A Consistent and Reliable Customer Experience</h3>For pool owners, consistency is key. A pool can be a fun, exciting investment, and knowing that the laborious aspects of ownership are taken care of keeps the experience positive. Pool Scouts’ consistent communication and reliable service is much appreciated.“Our techs are always delivering the same service, no matter where or when,” said&nbsp;<a href="https://www.linkedin.com/in/tiffiny-consoli-a027114/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=pool-scouts-delivering-exceptional-service-and-franchisee-support-2727510" target="_blank" rel="nofollow">Tiffiny Consoli</a>, a franchise owner in North Carolina. “We hear from our clients a lot, and our consistency and reliability is one of the most common pieces of positive feedback we receive.”This means that, no matter which Pool Scouts team is sent out, the homeowner knows what to expect.Another major differentiator for Pool Scouts is the brand’s ability to do what it says. In an industry where many homeowners have been conditioned to expect unreliable service or poor follow-through, simply doing what they say they will helps Pool Scouts owners stand out."If we tell them we’ll be there on Wednesday, we’re there on Wednesday," Consoli said. “If we get rained out, we don’t just assume the client knows we’re coming to do the service the following day, and if for some reason we can’t keep an appointment, we communicate that as far in advance as possible.”<h3>A Broad Range of Services</h3>Pool Scouts is more than just a maintenance service. Initially focused on cleaning and residential maintenance, the company has since expanded its offerings to become a comprehensive pool service provider.&nbsp;From pump equipment repairs to pool renovation services, Pool Scouts strives to be a one-stop-shop for pool owners. This expansion not only makes things easier for customers, who prefer to call a single service provider for all their pool needs, but also helps franchisees expand their service offerings and grow their businesses.<h3>Strong Franchisee Support and Collaboration</h3>While Pool Scouts excels in serving customers, it also provides substantial value to its franchisees through strong support and a collaborative environment. Consoli emphasizes the value she finds in the Pool Scouts leadership team and her fellow franchise owners.“I appreciate the support available to us through the Pool Scouts system,” she said. “There are great people available to support us in all aspects of our businesses, and they’re also open to ongoing evolution. If I want to try something new, the corporate team is open to jumping on board and figuring it out with us. We learn and evolve as a team.”Hollis echoes the sentiment, noting that he appreciates the accessibility of other owners in the system.“Having other franchisees to reach out to and ask questions, people that have done this before, is very valuable,” he said. “People will reach out to me to ask what I did in preparation for my first winter season and things like that. Having that camaraderie and the ability to feel comfortable enough to reach out to other franchisees that don’t have any stake in your business — that builds a team culture and strong relationships. That has been super helpful for me and my business.”Pool Scouts stands out in the pool services industry by prioritizing consistency, communication and a broad range of services. For customers, this means a seamless and reliable pool maintenance and repair experience. For franchisees, Pool Scouts offers the support and resources needed to grow their business while fostering a collaborative, innovative culture, making it a leading opportunity in the industry.To find out more information on costs to buy this franchise, please visit<a href="https://1851franchise.com/poolscouts.">&nbsp;</a><a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.

Pool Scouts: Delivering Exceptional Service and Franchisee Support

Pool Scouts Franchise Stands Out With Strong Support and Communication

1851 Franchise

The pool maintenance brand’s “scout’s honor” approach maintains a high level of service and integrity at all levels of the system, ensuring a great experience for owners and clients alike.

This brand page has been paid for by POOL SCOUTS. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

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Pool Scouts Trailblazer Tiffiny Consoli Built a $3 Million Franchise on Courage and Connection

Pool Scouts' 2025 Conference Sets the Stage for the Brand's Next Phase of Growth

Why Franchise With Pool Scouts: Understanding the Benefits of Joining a Reputable Brand 

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<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> brought franchisees, partners and leadership together in Dallas, Texas, for its largest convention to date, uniting roughly 75% of the system for a week focused on execution, growth and alignment. Held in conjunction with fellow&nbsp;<a href="https://buzzfranchisebrands.com/">Buzz Franchise Brands</a> concepts British Swim School and Home Clean Heroes, the event welcomed more than 350 total attendees, including 75&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts</a> franchisees, guests and sponsors.The 2025 conference served as both a milestone moment for the brand and a working session designed to prepare franchisees for what comes next as Pool Scouts approaches its 10th anniversary. A theme of “Saddle Up for Success” served as a rallying call for franchisees to take the reins as the brand looks ahead to 2026.&nbsp;“It reflects our brand’s strategic priorities, including tightening operational consistency, continuing to elevate the customer experience, focusing on our sales process, and doubling down on the tools and resources we provide,” said Director of Marketing&nbsp;<a href="https://www.linkedin.com/in/lynlea-rudell-9a8b797/">Lynlea Rudell</a>. “The western motif is tied to our Dallas location, but it also represents the resilience and grit required to keep Pool Scouts’ momentum going.”<h2>Industry Alignment and a First-Time Partnership</h2>A key milestone at this year’s conference was the first-ever attendance by the&nbsp;<a href="https://www.phta.org/">Pool &amp; Hot Tub Alliance</a>. The organization’s participation reinforced Pool Scouts’ efforts to strengthen its position as a nationally recognized, professionally credentialed service brand.“During their presentation, they outlined to our franchises what enhanced training programs they offer, their certifications, their advocacy for the industry and credibility,” Rudell said. “They also went through all the different industry trends to give our franchises a background of everything going on in our industry.”This alignment positions Pool Scouts not only as a service provider, but as a trusted authority in professional pool care, an increasingly important differentiator in crowded local markets.<figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=jqR1R7UDRZM"><div class="iframely-embed"><div class="iframely-responsive"><iframe src="//cdn.iframe.ly/api/iframe?app=1&amp;api_key=fd3b6b3731f34f55ba1fe3&amp;url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DjqR1R7UDRZM" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></div></figure><h2>Operational and Technical Improvements for the Field</h2>Much of the conference programming focused on helping franchisees work more efficiently while improving service quality and opening the door to new revenue opportunities.Franchisees were introduced to AI-powered tools, including website chatbots and voice-answering technology, designed to streamline customer interactions, reduce administrative workload and improve lead conversion through faster response times.The conference also featured leak-detection training, and franchisees were introduced to an expanded service offering that addresses this homeowner pain point and creates revenue potential. In addition, advanced water chemistry and safety standards sessions provided updated education on maintaining balanced pools, improving testing accuracy, building technician confidence and reinforcing best practices around chemical safety.<h2>Sales Training and Conversion Focus</h2>Sales execution was another major emphasis throughout the conference. Training sessions centered on value-based selling, helping franchisees clearly articulate what sets Pool Scouts apart from competitors.“Consistency and confidence in sales execution will be major drivers of 2026 growth to help drive up our conversion rates,” Rudell said.Additional focus areas included improving speed-to-lead response, strengthening follow-up processes and building more consistent onboarding systems for new sales team members.&nbsp;<h2>Keynote Focused on Mindset and Action</h2>The keynote address was delivered by New York Times bestselling author&nbsp;<a href="https://www.linkedin.com/in/amyjomartin/">Amy Jo Martin</a>, known for her framework “The Renegade Way” and her work helping high-profile leaders build authentic brands.Her message encouraged franchisees to challenge old habits, take accountability and turn ideas into action.&nbsp;<h2>Recognizing Performance Across the System</h2>The awards program highlighted the strength and momentum building across the Pool Scouts network, with recognition focused on customer satisfaction, revenue growth and operational excellence.Customer experience is a key differentiator for the brand, demonstrated by a systemwide Net Promoter Score of 81. The highest customer satisfaction scores among both established and rookie locations were recognized with Best Buzz Awards, establishing a clear benchmark for service excellence across the entire system.“Those awards are very important,” Rudell said. “What sets Pool Scouts apart is our service.”Growth milestones were also celebrated, with multiple franchisees entering new revenue tiers. Several locations joined the $1 Million Plus Club, with top-performing operators demonstrating what is possible within the Pool Scouts model at the $2 million and $3 million levels.<h2>Looking Ahead to 2026</h2>Pool Scouts is entering its next phase of growth with a stronger foundation than ever before. Enhanced systems, deeper industry partnerships, expanded training and increased investment in technology and brand support are all designed to help franchisees scale faster and reach profitability sooner.“This year was about tightening up the fundamentals.” Rudell said. “We have solid building blocks in place, so next year we're really focusing on our next phase of growth. Our foundation has never been stronger and we're ready and primed for growth.”<h2>The Core Takeaway: Get Great at the Basics</h2>The most important takeaway from the 2025 conference is a continued focus on perfecting the basics. While new tools and innovations are part of the roadmap, long-term success will come from mastering the fundamentals that drive a strong, scalable Pool Scouts business.As the energy in Dallas made clear, the Pool Scouts network is aligned and ready for what comes next.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.

Pool Scouts Franchise - 2025 Annual Convention - Dallas TX - 1851 Franchise

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<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> is designed to give franchisees a running start. From the first day of ownership, the model comes with training, technology, branding and marketing systems already in place. For&nbsp;<a href="https://www.linkedin.com/in/rose-white-26b43161/">Rose White</a>, who purchased the&nbsp;<a href="https://poolscouts.com/richmond/">Richmond, Virginia</a> location, that made all the difference.“We purchased an existing&nbsp;<a href="https://1851franchise.com/poolscouts">Pool Scouts</a>. It was already making money and doing well,” White said. “After meeting the franchise group and seeing all the ways they support their franchisees, I felt like it would be really hard to fail.”The built-in foundation allows new and experienced entrepreneurs alike to step into a business that has already been tested and refined.<h2>Proven Playbook Backed by Real Results</h2>Pool Scouts gives its owners a playbook to follow in any market. White says the model’s technology and structure were key factors in her decision.“There was a lack of competition here in Richmond, and the competition that we did have wasn’t as technological as Pool Scouts,” she said. “The technology streamlines everything, lets you keep great data and keeps customers well informed.”From scheduling and customer management to billing and quality control, the systems in place allow owners to focus on growing their business rather than building processes from scratch.<h2>Training and Support That Sets You Up To Scale</h2>For White, the support provided during and after launch has been essential. She and her husband received onboarding, field training and corporate coaching that helped them feel prepared.“My husband went to the corporate office in Virginia Beach for a week of training where they did everything from what the techs are doing out in the field to backend office training,” she said. “If we need anything, Pool Scouts University has video training we can go to.”She also points to ServiceMinder, the brand’s main software platform, and the master technicians available for quick answers as vital tools. Together, these resources help franchisees without pool experience build confidence and deliver reliable service.<h2>Brand Power Plus Local Control</h2>While Pool Scouts is part of&nbsp;<a href="https://buzzfranchisebrands.com/">Buzz Franchise Brands</a>, White says the strength of the brand is most evident in its presence in her community.“If you put in anything to do with a pool in Google, we are the brand that pops up first,” she said. “In Richmond, if you have a pool, you’ve heard of us.”The recognition and marketing reach of the brand helps franchisees grow locally while giving them the flexibility to adjust their services based on their staff, skills and customer needs.<h2>Lower Barrier, Higher Potential</h2>With modest startup costs and the recurring revenue model of pool maintenance, Pool Scouts gives owners a path toward sustainable growth. White also appreciates the flexibility to scale at her own pace.“You don’t have to start with five people. You can just start with yourself and go clean pools,” she said. “As you learn and grow, you can add more services. If a staff member leaves and you can’t offer certain services anymore, you can adjust easily.”This combination of lower barriers, strong systems and high potential makes Pool Scouts an attractive business for entrepreneurs who want a proven model with room to grow.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.&nbsp;The start-up costs for a Pool Scouts franchise range from $115,445-$152,920. To learn more about franchising with Pool Scouts, visit&nbsp;<a href="https://poolscoutsfranchise.com/">https://poolscoutsfranchise.com/</a>.&nbsp;

Pool Scouts: A Business-in-a-Box for First-Time and Seasoned Entrepreneurs

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How Pool Scouts Turns the “Off-Season” Into a Year-Round Advantage

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On a&nbsp;<a href="https://www.youtube.com/watch?v=is0pmjoAlIg">recent episode of “The Franchise Woman Podcast”</a> with&nbsp;<a href="https://www.linkedin.com/in/rebeccamonet/">Rebecca Monet</a> and&nbsp;<a href="https://www.linkedin.com/in/tracykawa/">Tracy Kawa</a>,&nbsp;<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> franchisee&nbsp;<a href="https://www.linkedin.com/in/tiffiny-consoli-a027114/">Tiffiny Consoli</a> shared the winding path that led her to become the brand’s first franchise owner — and, in 2024, the first in the system to surpass $3 million in annual revenue.Consoli’s entrepreneurial streak started in her 20s, when she left a mutual fund office job in Houston to follow a friend to Glenwood Springs, Colorado, and launch a plantscaping business. They grew flowers in her friend’s family greenhouses, then serviced high-end properties in Aspen. The venture gave her an early, hands-on education in ownership. “That was my first taste of owning our own business,” she said. “It was very small, but we made enough to each make a living and kind of enjoy life in our 20s.”When that chapter ended, Consoli returned to Houston and moved into outside sales for a payroll company, knocking on doors and building relationships one cold call at a time. The work was tough, but it built resilience. “I was in charge of my success, responsible for my own success,” she said.A major personal turning point followed. In her early 30s, Consoli came out as gay and sought a life more connected to the outdoors. She joined REI, starting as a footwear specialist making near minimum wage and quickly rising to assistant store manager, then running stores and later working in human resources. REI’s inclusive culture, she said, gave her space to become a more authentic leader. “Being at a company that supports who you are, no matter who you are, that was huge for me,” she said. “You’re leading people and needing them to believe in you, but when you’re not able to fully share yourself, it doesn’t allow you to be everything that you can be as a leader.”Still, the pull toward business ownership never left. When she discovered&nbsp;<a href="https://buzzfranchisebrands.com/">Buzz Franchise Brands</a> and its new Pool Scouts concept, the model — outdoor, service-based, semi-seasonal — clicked. Her wife, a self-described non–risk taker, tried to “poke holes” in the opportunity at Discovery Day, but the couple left confident in the team behind the brand. Consoli became&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts’</a> very first franchisee in Raleigh, North Carolina.Those early seasons were grueling. She learned pools from the ground up, often coming home soaked and exhausted. Growth came as she added trucks, hired technicians and leaned into her strengths in customer service and relationship-building, while also learning to set boundaries as a recovering people pleaser.Today, with a multimillion-dollar operation and a fleet of vehicles, Consoli has recently hired ageneral manager so she and her wife can reclaim more time and consider what comes next — possibly coaching other franchisees. Her advice to women considering entrepreneurship is simple but hard-earned: listen to the voice that tells you to go. “If you think you have a calling to do something, listen to that, trust it and go after it,” she said.Watch the full podcast&nbsp;<a href="https://www.youtube.com/watch?v=is0pmjoAlIg">here</a>.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.

Image of Tiffiny Consoli pool scouts franchisee Raleigh North Carolina Rebecca Monet women franchise

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Pool Scouts: Delivering Exceptional Service and Franchisee Support

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