Pool Scouts: Delivering Exceptional Service and Franchisee Support

In the highly competitive home services space, Pool Scouts, the 65-unit pool maintenance franchise, distinguishes itself by delivering a level of service and communication that stands apart from other brands. For its customers, this looks like ongoing communication, great service and a promise to fix anything that’s not right — scout’s honor. Among franchisees, ongoing support and communication ensure the entire system can continue delivering a high level of service and adapt when necessary.

“What sets Pool Scouts apart, mainly, is our professionalism. The professionalism of the corporate team to the professionalism of the franchisees and service techs,” said Matt Hollis, a franchise owner in Idaho. “We do what we say we’re going to do, all the way from sending out text messages when we’re headed out to the pool to wearing uniforms and having professional-looking vehicles. All of those things really contribute to professionalism and set us apart from other pool service companies.”

A Consistent and Reliable Customer Experience

For pool owners, consistency is key. A pool can be a fun, exciting investment, and knowing that the laborious aspects of ownership are taken care of keeps the experience positive. Pool Scouts’ consistent communication and reliable service is much appreciated.

“Our techs are always delivering the same service, no matter where or when,” said Tiffiny Consoli, a franchise owner in North Carolina. “We hear from our clients a lot, and our consistency and reliability is one of the most common pieces of positive feedback we receive.”

This means that, no matter which Pool Scouts team is sent out, the homeowner knows what to expect.

Another major differentiator for Pool Scouts is the brand’s ability to do what it says. In an industry where many homeowners have been conditioned to expect unreliable service or poor follow-through, simply doing what they say they will helps Pool Scouts owners stand out.

"If we tell them we’ll be there on Wednesday, we’re there on Wednesday," Consoli said. “If we get rained out, we don’t just assume the client knows we’re coming to do the service the following day, and if for some reason we can’t keep an appointment, we communicate that as far in advance as possible.”

A Broad Range of Services

Pool Scouts is more than just a maintenance service. Initially focused on cleaning and residential maintenance, the company has since expanded its offerings to become a comprehensive pool service provider. 

From pump equipment repairs to pool renovation services, Pool Scouts strives to be a one-stop-shop for pool owners. This expansion not only makes things easier for customers, who prefer to call a single service provider for all their pool needs, but also helps franchisees expand their service offerings and grow their businesses.

Strong Franchisee Support and Collaboration

While Pool Scouts excels in serving customers, it also provides substantial value to its franchisees through strong support and a collaborative environment. Consoli emphasizes the value she finds in the Pool Scouts leadership team and her fellow franchise owners.

“I appreciate the support available to us through the Pool Scouts system,” she said. “There are great people available to support us in all aspects of our businesses, and they’re also open to ongoing evolution. If I want to try something new, the corporate team is open to jumping on board and figuring it out with us. We learn and evolve as a team.”

Hollis echoes the sentiment, noting that he appreciates the accessibility of other owners in the system.

“Having other franchisees to reach out to and ask questions, people that have done this before, is very valuable,” he said. “People will reach out to me to ask what I did in preparation for my first winter season and things like that. Having that camaraderie and the ability to feel comfortable enough to reach out to other franchisees that don’t have any stake in your business — that builds a team culture and strong relationships. That has been super helpful for me and my business.”

Pool Scouts stands out in the pool services industry by prioritizing consistency, communication and a broad range of services. For customers, this means a seamless and reliable pool maintenance and repair experience. For franchisees, Pool Scouts offers the support and resources needed to grow their business while fostering a collaborative, innovative culture, making it a leading opportunity in the industry.

To find out more information on costs to buy this franchise, please visit https://1851franchise.com/poolscouts.