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Not only do we love the food (whether we are willing to admit it or not), we also love <a href="https://1851franchise.com/mcdonalds-just-upped-the-ante-for-drive-thrus-2710845#most-recent">the convenience factor</a> of hitting the drive-thru at our favorite quick-service restaurants (QSRs). An expectation we have of these QSRs is that the process—from the initial order time to receiving the food—is completed all within a matter of minutes.&nbsp;According to <a href="https://www.qsrmagazine.com/drive-thru/fast-food-drive-thrus-got-20-seconds-slower-2019?utm_source=1851franchise.com&utm_medium=article&utm_campaign=quick-service-restaurants-look-to-improve-drive-thru-times-with-new-systems-policies-2711172" target="_blank" rel="nofollow">QSR Magazine</a>, customers spent an average of 255 seconds from speaker to order window in 2019; about 20 seconds longer than in 2018.&nbsp;Dunkin’ clocked in the fastest drive-thru time at an average of 216.75 seconds; Wendy’s came in with an average of 230.38 seconds; Taco Bell with 240.38 and Carl’s Jr. with 240.51.&nbsp;In an attempt to combat long drive-thru times, certain brands are tailoring their operations with new policies and systems to minimize customer presence in line. For example, Dunkin’s “On-the-Go drive-thru lane.”&nbsp;“At several of our Dunkin’ NextGen locations, we feature an On-the-go drive-thru lane, which allows guests who order ahead through the <a href="https://www.dunkindonuts.com/en/dd-cards/mobile-app?utm_source=1851franchise.com&utm_medium=article&utm_campaign=quick-service-restaurants-look-to-improve-drive-thru-times-with-new-systems-policies-2711172" target="_blank" rel="nofollow">Dunkin’ mobile app</a> to bypass the regular drive-thru lane to pick up their orders and get on their way even faster than before,” said Scott Murphy, Chief Operating Officer for Dunkin’ U.S., in the QSR article.&nbsp;Arby’s is taking on the challenge a little differently and decided to focus on creating a more efficient production line.&nbsp;As fast-casual consumers continue to opt for the convenience factor, it’s safe to say that more brands will be adjusting their drive-thru operations to do just that.&nbsp;To read the full article and see other QSR brand’s average drive-thru times, <a href="https://www.qsrmagazine.com/drive-thru/fast-food-drive-thrus-got-20-seconds-slower-2019?utm_source=1851franchise.com&utm_medium=article&utm_campaign=quick-service-restaurants-look-to-improve-drive-thru-times-with-new-systems-policies-2711172" target="_blank" rel="nofollow">click here</a>.&nbsp;

Quick-Service Restaurants Look To Improve Drive-Thru Times With New Systems, Policies

1851 Franchise

Most consumers are all about convenience and luckily, quick-service restaurants are recognizing that need-state and tailoring their drive-thru systems accordingly. 

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Caring Transitions Celebrates a Strong Start to 2025 With 19 New Franchise Sales and Momentum-Building Training Events

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Quick-Service Restaurants Look To Improve Drive-Thru Times With New Systems, Policies

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