1851

Not only do we love the food (whether we are willing to admit it or not), we also love <a href="https://1851franchise.com/mcdonalds-just-upped-the-ante-for-drive-thrus-2710845#most-recent">the convenience factor</a> of hitting the drive-thru at our favorite quick-service restaurants (QSRs). An expectation we have of these QSRs is that the process—from the initial order time to receiving the food—is completed all within a matter of minutes.&nbsp;According to <a href="https://www.qsrmagazine.com/drive-thru/fast-food-drive-thrus-got-20-seconds-slower-2019?utm_source=1851franchise.com&utm_medium=article&utm_campaign=quick-service-restaurants-look-to-improve-drive-thru-times-with-new-systems-policies-2711172" target="_blank" rel="nofollow">QSR Magazine</a>, customers spent an average of 255 seconds from speaker to order window in 2019; about 20 seconds longer than in 2018.&nbsp;Dunkin’ clocked in the fastest drive-thru time at an average of 216.75 seconds; Wendy’s came in with an average of 230.38 seconds; Taco Bell with 240.38 and Carl’s Jr. with 240.51.&nbsp;In an attempt to combat long drive-thru times, certain brands are tailoring their operations with new policies and systems to minimize customer presence in line. For example, Dunkin’s “On-the-Go drive-thru lane.”&nbsp;“At several of our Dunkin’ NextGen locations, we feature an On-the-go drive-thru lane, which allows guests who order ahead through the <a href="https://www.dunkindonuts.com/en/dd-cards/mobile-app?utm_source=1851franchise.com&utm_medium=article&utm_campaign=quick-service-restaurants-look-to-improve-drive-thru-times-with-new-systems-policies-2711172" target="_blank" rel="nofollow">Dunkin’ mobile app</a> to bypass the regular drive-thru lane to pick up their orders and get on their way even faster than before,” said Scott Murphy, Chief Operating Officer for Dunkin’ U.S., in the QSR article.&nbsp;Arby’s is taking on the challenge a little differently and decided to focus on creating a more efficient production line.&nbsp;As fast-casual consumers continue to opt for the convenience factor, it’s safe to say that more brands will be adjusting their drive-thru operations to do just that.&nbsp;To read the full article and see other QSR brand’s average drive-thru times, <a href="https://www.qsrmagazine.com/drive-thru/fast-food-drive-thrus-got-20-seconds-slower-2019?utm_source=1851franchise.com&utm_medium=article&utm_campaign=quick-service-restaurants-look-to-improve-drive-thru-times-with-new-systems-policies-2711172" target="_blank" rel="nofollow">click here</a>.&nbsp;

Quick-Service Restaurants Look To Improve Drive-Thru Times With New Systems, Policies

1851 Franchise

Most consumers are all about convenience and luckily, quick-service restaurants are recognizing that need-state and tailoring their drive-thru systems accordingly. 

quick-service-restaurants-look-to-improve-drive-thru-times-with-new-systems-policies

Lawn Doctor

Happinest-Lawn-Doctor-Franchisee-Ralph-Valle-Profile-Jacksonville-FL-June-2025

From Near-Quit to 7 Figures: Success With Lawn Doctor in Jacksonville, Florida

lawn-doctor-franchise-success-jacksonville

Atomic Wings

Atomic Wings Debuts in Metro East With Fairview Heights Grand Opening

atomic-wings-debuts-in-metro-east-with-fairview-heights-grand-opening

Pet Wants

Pet Wants Shares Expert Tips on Cleaning Pet Gear Safely in the Dishwasher

pet-wants-shares-expert-tips-on-cleaning-pet-gear-safely-in-the-dishwasher

Griswold

Griswold in Andover, Minnesota, Connects Students and Seniors Through Pen Pal Program

griswold-in-andover-minnesota-connects-students-and-seniors-through-pen-pal-program

HomeTeam Inspection Service

Photo of HomeTeam Inspection Service franchisee Max Moarefdoust

Corporate Employee Turned Owner Illustrates the Power of the HomeTeam Model

max-moarefdoust-hometeam-success

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Development Website Builder

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

Chick-fil-A Tops Customer Satisfaction Rankings for 11th Year as Challenger Brands Gain Ground

chick-fil-a-tops-customer-satisfaction-rankings-for-11th-year-as-challenger-brands-gain-ground

Technomic Releases Annual Ranking of the Top 15 Fast-Food Chains in the U.S.

technomic-releases-annual-ranking-of-the-top-15-fast-food-chains-in-the-us

Rising Jobless Claims Could Signal Challenges — and Opportunities — for Franchising

rising-jobless-claims-affect-franchising

Hardee’s Lawsuit Highlights the Risk of Going Off-Model in Franchising

hardees-franchise-lawsuit-paradigm-investment-group

Hooters Leans Into Franchising With Closure of 30 Company-Owned Stores - Agg - 1851 Franchise

Hooters Leans Into Franchising With Closure of 30 Company-Owned Stores

hooters-franchise-model-company-owned-closures

The Ultimate Guide to Selling Franchises: How To Create a Strong Incentive

how-to-build-strong-incentives-to-attract-prospective-franchisees

How Vishal Juneja Turned a Family Tradition Into a Paris Baguette Franchise

How Vishal Juneja Turned a Family Tradition Into a Paris Baguette Franchise Built on Heart and Community

Quick-Service Restaurants Look To Improve Drive-Thru Times With New Systems, Policies

MORE STORIES LIKE THIS