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A franchise brand is only as strong as the people behind it, starting with its executive team. Leaders determine their brands&rsquo; environments and cultures from the top down, meaning that franchisees and employees live up to the standards that have been set for them. That&rsquo;s why <a href="https://franchisebusinessreview.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=richard-nonelle-named-one-of-the-franchising-industrys-top-leaders-by-franchise-business-review-2704752" target="_blank" rel="nofollow" target="_blank">Franchise Business Review</a>, a leading independent market research firm, has released its list of the <a href="https://franchisebusinessreview.com/top-franchise-leaders/fbr-best-franchise-leaders-2017/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=richard-nonelle-named-one-of-the-franchising-industrys-top-leaders-by-franchise-business-review-2704752" target="_blank" rel="nofollow" target="_blank">Top Franchise Leaders for 2017</a>.

To create this list and name the franchising industry&rsquo;s best of the best, <a href="https://franchisebusinessreview.1851franchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=richard-nonelle-named-one-of-the-franchising-industrys-top-leaders-by-franchise-business-review-2704752" target="_blank" rel="nofollow" target="_blank">Franchise Business Review</a> analyzed 18 months&rsquo; worth of data from approximately 30,000 franchisees. These local owners represent 334 brands across various segments of the industry, with each local owner providing their feedback on their brand&rsquo;s leadership and culture. When compiling the list, Franchise Business Review also took data surrounding franchisees&rsquo; overall satisfaction and their likeliness to recommend the brand to other aspiring business owners into account.

1851 Franchise teamed up with Franchise Business Review to shine a spotlight on some of the top leaders who made the annual list, including <a href="https://topfranchises.franchisebusinessreview.com/profile/window-genie/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=richard-nonelle-named-one-of-the-franchising-industrys-top-leaders-by-franchise-business-review-2704752" target="_blank" rel="nofollow" target="_blank">Richard Nonelle</a>. The founder and president behind <a href="http://windowgeniefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=richard-nonelle-named-one-of-the-franchising-industrys-top-leaders-by-franchise-business-review-2704752" target="_blank" rel="nofollow" target="_blank">Window Genie</a> explains why he&rsquo;s so passionate about expanding on a national level and why honesty and loyalty are the most important leadership traits to establish in a franchise system.

1. What do you think are the traits or skills you possess that make your franchisees believe you are a top leader?&nbsp;

We were acquired by the Dwyer Group last year&mdash;our one year anniversary is in November&mdash;and a big part of why it&rsquo;s working so well is our shared values. We&rsquo;re in alignment when it comes to what makes a great franchise system, and it starts from the top down. For me, that begins with honesty&mdash;franchise systems are all about trust. When a franchise agreement is signed, it binds us together with the local owners. They need to be confident that we&rsquo;re taking care of them, and we need to know that they&rsquo;re looking after our business model. Beyond that trust and honesty, another trait that&rsquo;s important to me is loyalty. I&rsquo;ve been doing this for 20 years now, so I have a long history of being loyal to our franchisees. And I&rsquo;ve always wanted to maintain that close relationship&mdash;one of my rules in selling the company was that my team remained on board. I&rsquo;m not a golfer or a beach sitter&mdash;I work very hard for this company. I think that&rsquo;s especially important in a blue-collar business. I may not be out in the field cleaning windows, but our franchisees know that I&rsquo;m here every day working hard on their behalf to build the business and fuel growth.

2. What is your leadership approach?&nbsp;

We have extremely low turnover. In our 15-year run, we&rsquo;ve only lost two employees. And that&rsquo;s not just because of my experience as a manager. My leadership approach is build right into our business model. I&rsquo;ve been an entrepreneur since I was 30. I took everything that I didn&rsquo;t like about being an employee at a traditional corporate job and changed them up. So, my leadership approach is incredibly entrepreneurial. There&rsquo;s a reason that we have a ping pong table and basketball hoops&mdash;people want to be here. Our team isn&rsquo;t made up of clock watchers. Everyone knows what their responsibilities are, and as long as they complete those tasks there&rsquo;s a sense of accomplishment. There&rsquo;s a very different culture here that makes people want to be here and be a part of the team.

3. To other founders, CEOs or Presidents leading franchise brands into the future, what advice do you have to give?

Going back to the importance of honesty and loyalty to franchise owners, it&rsquo;s important for leaders to take franchisee satisfaction into consideration. That&rsquo;s why Franchise Business Review is a really big deal to us. We don&rsquo;t just look at our results&mdash;it matters because we use those results, understand them, listen to our local owners and advisory board reviews and then make moves the following year to improve on those scores. The rankings are super relevant to make sure that as the head of the company and executive team, you&rsquo;re taking the pulse of your owners on a regular basis. Prospects can tell if you and your franchisees are on two different paths&mdash;it comes out during validation calls. You want to encourage candidates that you&rsquo;re in alignment. If the corporate team is doing something different than what franchisees are doing, you&rsquo;re going to hit a wall. So, take their pulse on a regular basis, understand what they&rsquo;re feeling and make sure that you&rsquo;re aligned with them as best as possible. Make sure you&rsquo;re doing what you can to stay relevant.

4. Who is the person in franchising who has most influenced or inspired you over the course of your career?&nbsp;

There&rsquo;s not as much a person directly in franchising who influenced me as a person that wrote a book. Michael Gerber, the author behind The E Myth, has inspired me over the course of my career. The E Myth and The E Myth Revisited are must reads if you&rsquo;re in business&mdash;I sent it to candidates, and everyone in our office has read it. I don&rsquo;t remember how I got my hands on it, but I found it and read it in a few hours and found that it answered questions that I was struggling with. I was a guy who started this business from scratch, so failure wasn&rsquo;t an option. I worked hard, built the business and five years later we were franchises. As we started awarding franchises across the country, I struggled with the fact that not everyone was making the business as successful as I was and as other franchisees were. But this book helped me realize that buying the franchise isn&rsquo;t going to lead to success automatically. It started answering the questions of what I wanted, why I got into the business and what I&rsquo;m doing with myself every day, which comes down to growing the business. It changed my focal point of how I started approaching franchising and owners coming on board.

5. What does your typical day look like?&nbsp;

I would certainly say that my days have changed since we became a part of the Dwyer Group. Prior to that, everyone reported into me&mdash;I set a path and off we went. Now, there&rsquo;s the Dwyer team in Waco, Texas that matters, and they answer to a private equity group. My days are now more filled with planning sessions with The Dwyer Group&rsquo;s corporate team. I&rsquo;m also still involved in the sales process, and I&rsquo;m working with owners on a regular basis, guiding people and making sure that we&rsquo;re doing what we need to do. That&rsquo;s all a part of the daily CEO grind. The Dwyer Group piece has been the biggest change&mdash;now, we&rsquo;re working to be in alignment with 12 other brands. So, I&rsquo;m making sure on a regular basis that we&rsquo;re coordinating our activities with what&rsquo;s going on with corporate.

6. Where do you see yourself in the future?&nbsp;

Part of the reason for expanding with The Dwyer Group is to have a greater chance to grow the brand. Everyone who buys a franchise wants to be a part of something much bigger. There aren&rsquo;t a lot of franchises that reach over 100 units&mdash;about 75 percent of brands never get there. But most people are signing on because they want to be a part of a national brand. Now, with about 116 locations, we have a solid presence. And with The Dwyer Group acquisition, we have a chance to move the company forward. Our goal is to get to 250 locations, which ties into what Dwyer&rsquo;s doing. They&rsquo;re introducing a whole new brand called Neighborly, where all 12 brands reside under that one umbrella. You&rsquo;ll start seeing it in commercials and direct ads soon to promote it. Consumers who sign up will have 12 different home service providers that are a part of a national system. I won&rsquo;t feel like our mission is accomplished until we tap into that national recognition. So, I&rsquo;ll be doing this as long as they&rsquo;ll have me.

Richard Nonelle Named One of the Franchising Industry’s Top Leaders by Franchise Business Review

1851 Franchise

The President and Founder of Window Genie tells 1851 Franchise why honestly and loyalty are the most important leadership traits to establish in a franchise system.

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urSwim

urSwim Reimagines Water Safety With Flexible Home-Based Lessons and Professional Aquatic Management

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Scaling Beyond the Splintered Status Quo: How urSwim Is Consolidating the $9 Billion Swim Education Industry with an Asset-Light Model

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Sola Salons Veteran Franchisee Opens System’s Largest Location With 100+ Suites

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Why Urban Bird's Commitment to Quality is Fueling its Rise in the Craveworthy World of Hot Chicken

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Urban Bird Hot Chicken Is What Happens When Real Franchise Operators Build the Brand They Always Wanted to Buy

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Kevin Hart Is the Latest Celebrity to Enter the Franchising Game

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Driven Brands Sells IMO, Doubles Down on Take 5 and Franchise Portfolio

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Authority Brands Closes Out 2025 With Strong Franchise Growth

Authority Brands Closes Out 2025 With Strong Franchise Growth, Building on a Three-Year Acceleration in New Franchise Owners and Territories  

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Buddy's Home Furnishings Acquisition - Skyline Investors - 1851 Franchise

Buddy’s Home Furnishings Deal Signals More Private Equity Interest in Franchise Retail

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WellBiz Brands Acquired by Transom Capital, Backing the Platform’s Next Stage of Expansion

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Family has always been at the heart of everything for sisters&nbsp;<a href="https://1851franchise.com/griswold-franchise-oklahoma-city-north-manar-landis-maha-zirn-kashoor-2730454">Manar Landis and Maha Zirn-Kashoor,</a> so when they began looking for a new business venture, it only made sense that they’d do it together. Today, the pair are proud&nbsp;<a href="https://griswoldhomecarefranchise.com/">Griswold</a> franchisees, combining their complementary skills and shared compassion to make a difference in the lives of seniors and&nbsp; families in their community. For Zirn-Kashoor and Landis, the decision to go into business together was as natural as their lifelong connection.“The short answer,” Zirn-Kashoor said, “is that it’s always the right time as a family to be together. We were both in the right place to start that one.”Though life had taken them in different directions — with families, careers and homes of their own — the sisters never lost touch. “We were always in contact,” Zirn-Kashoor said. “Almost every year we saw each other. So when the idea of the business came, it was only natural that we were both ready for it and said, ‘Let’s go for it.’”That shared readiness made the decision simple: it was time to&nbsp;<a href="https://1851franchise.com/griswold/how-griswold-home-care-provided-a-more-meaningful-career-for-these-franchisees-amid-the-pandemic-2715838">build something meaningful together</a>.<h2>From Sisters to Business Partners</h2>Transitioning from family members to business partners came smoothly for the pair. “Because we know each other quite well, it came very naturally,” Zirn-Kashoor said. “We recognized my strength, her strength, where we can complement each other — and it’s working so far.”The two sisters developed a natural division of responsibilities, allowing each to focus on what she does best. That balance has only strengthened their bond. “It brought us even closer to each other,” Zirn-Kashoor said. “Usually, when you have family, each one goes to their business or work and then maybe you meet at dinner or on weekends. Now we are combining all this — we see each other even more now. It added positively to the dynamic.”<h2>Why Griswold?</h2>When it came time to choose a brand, Landis led the research — and&nbsp;<a href="https://1851franchise.com/griswold/info">Griswold</a> quickly stood out. “She asked around, looked into different franchises, and it was the reputation of Griswold,” Zirn-Kashoor said. “From the first moment we spoke with them, it felt like we were joining a family.”That sense of belonging only deepened as they met other franchisees. “They are very professional, but there is also a warm environment,” Zirn-Kashoor said. “When we met other franchisees at a couple of events, it felt like family. It just enhanced our feeling that this is the right company we want to join.”<h2>A Family-Owned Business With a Human Mission</h2>As sisters and co-owners, Zirn-Kashoor and Landis believe their family connection adds real value to how they lead their business and care for their clients. “It’s an added value to be family working together,” Zirn-Kashoor said. “We know how to divide the work, who’s responsible for what, and sometimes we combine our efforts on certain areas where we can bring an even better outcome.”That collaboration is rooted in shared purpose. For the sisters, Griswold’s mission resonated deeply. “The story of Jean Griswold is very touching and impressive,” Zirn-Kashoor said. “It’s not money-oriented — it’s very human and people-oriented. That’s what really drove us. Otherwise, any business you can start somewhere and think about profit. This is not the easiest one, but we chose it on purpose because we can relate to it … When you think about it, we are helping vulnerable people — people in need — and that’s something we are already proud of.”<h2>Building a Legacy of Care and Connection</h2>More than just a business, Zirn-Kashoor and Landis see their Griswold franchise as a legacy — one rooted in compassion and community. “We are certain that our hard work will bring very fruitful income,” Zirn-Kashoor said, “and we hope that this is the legacy we can keep as a name for us, for our children and for our family later on. There cannot be a better legacy than helping people in need and caring for the community.”Even amid the challenges of launching a business, the sisters have found unexpected joy in the journey. “The most surprising part is how much fun we are having,” Zirn-Kashoor said. “We knew we would enjoy it, but we didn’t know it would start from day one. We keep reminding each other not to forget to have fun and enjoy the journey.”

Why Two Sisters Chose Now to Build a Purpose-Driven Home Care Business With Griswold

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For 10 years,&nbsp;<a href="https://www.linkedin.com/in/gcosentino/">Giovanni Cosentino</a> built a corporate career as an executive assistant and project manager in various industries, including electric vehicles, blockchain, finance and adtech. Then, after a 2024 end-of-year layoff, Cosentino saw an opportunity to take control of his career path. Rather than jumping back into the corporate job market, he decided to apply his robust background in management and leadership to a new adventure, business ownership, recognizing that his background in organizing complex projects would serve as the perfect foundation for running a small business.Motivated to become his own boss, Cosentino turned to franchising. He liked the stability of service-based businesses and the demand for reliable home improvement. From here, he began narrowing down the opportunities. This led him to&nbsp;<a href="http://freshcoatfranchise.com">Fresh Coat Painters</a>, the national painting franchise. He's now getting ready for his official grand opening and excited to begin serving the Westchester community.Cosentino took the time to chat with 1851 Franchise to discuss all of this and more. Here’s what he had to say:1851 Franchise: Frame your personal story for us. What do you want us to know?Giovanni Cosentino:&nbsp;My father was a dentist for almost 45 years in the Hudson Valley, and I admired his work ethic and his ability to make people smile with his sense of humor and skill. I grew up locally and earned my degree at Purchase College here in Westchester County. I’ve always wanted to be helpful to others, doing something similar to what my father was able to achieve, but in my own way.&nbsp;I’ve always been an independent person and a leader, managing people and projects really well. If something has my name on it, it will be good work. That's how I live my life: doing the best I can at whatever I put my hands to.1851: What did you do before franchising, and how did you decide franchising made sense for you?Cosentino:&nbsp;I spent nearly 10 years in my career as an executive assistant and project manager, but unfortunately, layoffs impacted my position at the end of 2024.Following that, the job search felt different from any other time. I looked at my skill set and knew my experience would translate well into business ownership. I realized this was an opportune time to bet on myself.1851:&nbsp;What made you pick this brand? What excites you most about this company?Cosentino:&nbsp;I explored over a dozen franchises, but I was being very selective as I didn’t like what their FDD stats were or the niche element of their business model. I was almost ready to move on and figure something else out, but then I spoke with&nbsp;<a href="http://1851franchise.com/freshcoat/info">Fresh Coat Painters</a> as my last franchise for consideration. It was the only one that felt like I could make it work. Having navigated multiple economic challenges, I’ve learned that blue-collar trades are always in demand. Painting, in particular, is a recession-resistant industry that tends to thrive even in uncertain times.Fresh Coat allows owners the flexibility to operate their business how they see fit while providing essential guidance and support, like an onboarding coach and a business coach. I also really appreciate the community of other franchisees; experienced members have been exceptionally helpful. Having this network resolves issues of not knowing where to turn or encountering challenges for the first time.1851:&nbsp;What do you hope to achieve with your business? What are your plans for growth?&nbsp;Cosentino:&nbsp;My plan is to bring a new level of professionalism to the industry. I want to be known as someone who can deliver outstanding results, managing a crew of well-trained and vetted painters using the highest quality products. We want to transform client spaces into a personal retreat, an oasis of atmosphere, or a comfortable abode.&nbsp;Over time, we will expand to provide full interior and exterior house painting, eventually lending our services and ethos to improving commercial spaces. We are also considering expanding to decks, cabinet painting, power washing and removing or adding popcorn ceiling and wallpapering.1851:&nbsp;What advice do you have for other people thinking about becoming franchise owners?Cosentino:&nbsp;Just like any other kind of business, make sure you have the appropriate amount of funds available for your venture. The initial franchise fee is not the only cost; you need additional capital for the “runway” before you actually generate revenue.&nbsp;Understand that it will take a large amount of your time, energy and resources to bring it all to life. But in the end, I genuinely believe it could be one of the most worthwhile endeavors anyone can do, with results that can sustain a family and bring great value to your clients and community.ABOUT FRESH COAT PAINTERS:Fresh Coat Painters, the residential and commercial painting franchise under the Strategic Franchising Systems umbrella, offers a low-cost business model that gives entrepreneurs from all walks of life the chance to become successful business owners in the communities they serve. Since starting in 2004, Fresh Coat has expanded to over 190 franchise locations nationwide. Thanks to its unparalleled professionalism and affordable business model, it has become one of the leading concepts in the booming residential and commercial painting segment. With continued year-over-year growth, Fresh Coat is well on its way to achieving its overall goal of becoming a truly iconic painting brand.&nbsp;

Former Project Manager and Executive Assistant Swaps Corporate Life for Fresh Coat Painters Ownership

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For&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-these-tenured-franchisees-continue-to-grow-with-trublue-2726985">Tim and Kay Diemont</a>, owning a&nbsp;<a href="https://www.trubluefranchise.com/">TruBlue Home Service Ally</a> franchise in Yorktown, Virginia, is a shared purpose. Over the past decade, the couple has built one of&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">TruBlue’s</a> most successful and enduring operations, all while strengthening their marriage, deepening their community connections and setting an example for what family-owned franchising can achieve.By the time TruBlue came into their lives, both Tim and Kay were ready for a new chapter.“Tim was working as a regional director of stores and in charge of the East Coast. I had been with the same architectural firm for 20 years,” Kay said. “Tim was tired of the corporate demands, traveling and wanted to be home more. He also wanted to be doing something that would be rewarding and help in our community — the community where we raised our two sons. My employer was getting ready to retire and, since [Tim and I] had always wanted to work together, the timing seemed perfect for both of us.”The couple’s shared vision aligned perfectly with&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-trublue-is-a-strong-franchise-choice-in-the-growing-senior-industry-2728519">TruBlue’s mission of helping seniors and busy families maintain their homes with ease and peace of mind</a>.<h2>From Marriage Partners to Business Partners</h2>Transitioning from life partners to business partners came naturally to the Diemonts.“Since we were already partners, this new partnership was an easy transition,” Kay said. “Tim knew how to manage people and had been in a leadership position for many years. I was already trained administratively and had worked in marketing for both the architectural firm and for a local mayor. So, my community connections were very strong in this area.”Their complementary skill sets have proven invaluable. A U.S. Air Force veteran originally from Michigan, Tim brought strong operational and leadership experience from his years managing retail teams. Kay, who has lived in the Yorktown area her entire life, leveraged her local relationships and administrative background to handle marketing and office management.The couple’s oldest son, Derrick, is a systems engineer who has contributed to the business over the years. “His expertise with setting up our computer needs and just his overall help with the business was and continues to be a huge plus,” Kay said.The Diemonts say that working together has improved their&nbsp;<a href="https://1851franchise.com/strategicfranchising/work-life-balance-as-a-franchise-owner-is-it-possible-2728825">work-life balance</a> rather than complicating it. “Since we work together, our schedules are the same,” Kay said. “We can take as much time off as we want or need, and we enjoy traveling extensively every year.”<h2>Choosing TruBlue for Their Family’s Next Chapter</h2>When the Diemonts first began exploring franchise ownership, they were drawn to opportunities that allowed them to&nbsp;<a href="https://1851franchise.com/the-top-25-franchise-brands-committed-to-serving-their-communities-2724335">serve their community</a>.“Tim was looking into a senior care franchise and at the time the one he was interested in pursuing was already taken in our area,” Kay said. “The person he was speaking with at&nbsp;<a href="https://strategicfranchising.com/">Strategic Franchising</a> mentioned a new franchise they were developing. It sounded like a perfect fit for someone who already knew managerial and handyman skills. We were one of the first to open a TruBlue, and we have been the proud owners since 2013.”The TruBlue model — focused on home maintenance, handyman services and senior safety — felt like the right blend of purpose and practicality. “Tim always had faith and knew we would be a success,” Kay said. “The model for TruBlue was perfect! Our co-workers, family and friends loved the concept, and we had customers lined up before we ever purchased our territory.”<h2>Family Ownership in Action</h2>As business partners, the Diemonts run their franchise with the same&nbsp;<a href="https://1851franchise.com/how-a-franchisor-can-cultivate-a-strong-franchise-community-2722789">teamwork and communication</a> that have defined their marriage for nearly five decades.“We have great partners, who are like-minded to bounce ideas through,” Kay said. “All our employees know they can come to either one of us with a question or a problem and 98% of the time, they will get the exact response from us. The other small percentage is only due to Tim’s knowledge of certain handyman jobs and mine would be administrative questions regarding invoicing or payroll.”That united front has helped them build a loyal team and a strong reputation throughout Yorktown and the surrounding Peninsula communities. “Our client base is strong because we provide our customers with a good service at a great value, and it is continually growing,” Kay said. “Our employees are happy to be a part of our team and we are sure all of them would stay with or continue with any new owner, whether it be family or someone new.”<h2>Building a Family Legacy</h2>After more than 10 years in business, the Diemonts have watched TruBlue grow from a small emerging concept into a&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/trublue-accelerates-growth-in-2025-with-record-breaking-midyear-momentum-2730055">nationally recognized brand</a>. But for them, the most important growth has been personal — and local.“Hopefully, we have built a business that either one of our sons would be proud to carry on in the future,” Kay said. “Our client base is strong because we provide our customers with a good service, at a great value and it is continually growing.”The couple takes special pride in supporting local seniors, veterans and busy families. “Making our customers and employees happy and doing something good within our community for our seniors and veterans has been the most rewarding,” Kay said. “As a veteran and family-owned business, we take great pride in providing a service to those who have served our country and to their families. For our seniors and busy adults, providing them with peace of mind and someone they can trust in their homes is a very big deal to us as a company and as a family. Everyone’s home is their castle, and we always hope TruBlue of Yorktown makes them feel that way.”<h2>The Rewards of Working Together</h2>When asked about the hardest or most surprising part of running a family business, Kay didn’t hesitate: “Probably how easy it has been to work together. Nothing has been hard about it for us personally. Our skill sets matched pretty good.”For Tim and Kay, the past decade has been defined by collaboration, connection and community — and the next one promises more of the same.“Overall, everything we dreamed about running our own business has come true,” Tim said. “This is a great way of life.”

Why This Couple Left Corporate America to Build a Community-Focused TruBlue Business in the Town Where They Raised Their Sons

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Hely and&nbsp;<a href="https://www.linkedin.com/in/hiral-patel-3b28b622b/">Hiral Patel</a> knew they wanted their next business to reflect something they’d always talked about — a relaxed, community-focused sports bar they could build together. After spending more than two decades growing with&nbsp;<a href="https://1851franchise.com/franchise-deep-dive-subway-franchise-costs-fees-profit-and-data-2722471">Subway</a> and&nbsp;<a href="https://1851franchise.com/franchise-deep-dive-tropical-smoothie-cafes-franchise-costs-fees-profit-and-data-2720936">Tropical Smoothie Café</a>, they were ready for a concept that matched their long-term vision. When they came across&nbsp;<a href="https://thebrasstapfranchise.com/">The Brass Tap</a> during a family trip to Florida, they immediately recognized it as the kind of environment they had hoped to bring to their own community.“We liked the concept — all the taps were very overwhelming in a good way,” Hely said. “It was entertaining, and my husband and I love watching sports. We thought it would be a great, family-friendly place where people could come watch games, grab a drink and enjoy themselves.”Now, the couple is preparing to bring that experience to Pasadena, Maryland. Their first&nbsp;<a href="https://1851franchise.com/brasstap/info">Brass Tap</a> is currently in development, with a multi-unit agreement already signed to expand the brand across the state.<h2>A Family Built on Franchising</h2>Franchising has been central to the Patels’ professional life since the beginning of their marriage. Both trained as engineers, but once they began exploring entrepreneurship, franchising offered them a path to independence that matched their drive and teamwork."[Hiral] opened a Subway restaurant in 2002 — that was our first franchise — and then we took over a few locations after that," said Hely. "We’ve been in the franchise business for a long time. I opened the first Tropical Smoothie Cafe franchise in Maryland back in 2011. We also manage rental properties here in Maryland."&nbsp;After years of running other franchises together, they felt ready to take on a new challenge that tied their experience in business to their shared love of hospitality. Hely says that mindset comes naturally — it’s something she’s seen her whole life.“My family back home in India has a business background — my father, my brother — everyone is involved in the food industry,” said Hely. “I grew up with that mindset. When I came to this country, I thought franchising was a great opportunity to do something for yourself.”<h2>Why The Brass Tap Was the Right Fit</h2>The Patels describe The Brass Tap as the perfect combination of entertainment, community and comfort. The energy, the atmosphere and the focus on craft beer all felt aligned with what they envisioned for a neighborhood gathering place.“It was kind of our dream,” Hely said. “We visited the corporate office about two years ago, started inquiring about the brand and then began looking for the right location.”They were drawn to The Brass Tap’s mix of local personality and reliable franchise support. To them, it was a way to run a strong business while giving their community a place to gather and enjoy good company.<h2>Building for the Future</h2>Hely and Hiral are focused on getting it right before expanding further. "Our main focus right now is making this first location successful," Hely said. "It's a neighborhood spot — somewhere people can come after work, grab a beer, relax and have a good time. Once that’s in place, we’ll move on to the next one."Future locations are already in the works, with plans to bring The Brass Tap to other parts of Maryland, including Gaithersburg, Germantown, White Marsh and Columbia.The Patels’ drive to grow together — both in business and at home — is at the center of everything they do.“You can definitely grow,” said Hely of franchise ownership. “It’s hard work in the beginning, but it pays off if you’re passionate. I always tell people to go ahead and find what they love. If you do that and work hard, you’ll get there.”For more information on franchising with family, check out the following 1851 Franchise articles:&nbsp;<ul><li><a href="https://1851franchise.com/right-at-home-boston-expansion-family-franchise-2730747#stories">Family-Owned Right at Home Expands Into Boston With Second Generation Joining the Business</a></li><li><a href="https://1851franchise.com/family-franchising-winning-combination-2727664">Family and Franchising Make for a Winning Combination</a></li><li><a href="https://1851franchise.com/choosing-the-right-franchise-for-your-family-2727865">How to Choose the Right Franchise for Your Family</a></li></ul>

After 20 Years in Franchising, These  Multi-Brand Owners Found Their Perfect Fit in The Brass Tap

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How much can franchisees make? It’s a question many prospective owners ask before investing in a franchise. While earnings tend to be driven by variables such as industry, location and general management skills, a proper understanding of the key factors driving profitability can help franchise owners develop expectations that are realistic.&nbsp;Multi-unit franchisee&nbsp;<a href="https://www.linkedin.com/in/mangesh-patel-9368569/">Mangesh Patel</a>, who’s readying the launch of six&nbsp;<a href="https://www.beefobradysfranchise.com/">Beef ‘O’ Brady’s</a> restaurant locations in the Macon, Georgia area, shares insights from his franchising experience.<h2>Understanding Franchise Income</h2>Keeping operational costs in check can have a major impact on overall earnings. Taking a proactive approach to expenses such as food and labor, as well as payroll and scheduling, can help align actual franchise income with general expectations for the business.“I just had a meeting with a couple of people, and they said, ‘You talked about a 25% profit margin, but I’m only doing 12%.’ So, I looked at the figures they sent me,” Patel said. “Their&nbsp;<a href="https://1851franchise.com/calculate-restaurant-franchise-profit-2730476">restaurant</a> food cost was running at 37%, which should be around 30%. The national average is about 32%. If I do things correctly, my average food cost needs to be at or below 30%. And payroll should run around 18%. But many people run 25 to 28%.”So,&nbsp;<a href="https://1851franchise.com/unraveling-franchise-earnings-how-much-can-you-really-make-2723935">how much can franchisees make</a>? Here are five areas to consider.<h2>Practical Tips for Prospective Franchisees</h2><ol><li>Control Costs From Day One:&nbsp;It’s important to monitor payroll, food and supply costs closely. Overstaffing and inefficiencies can quickly reduce profits.</li><li>Plan For The Opening Surge:&nbsp;Traffic within the first few months of opening is likely to be higher. It’s important to adjust staffing and inventory accordingly, and pay close attention to how those levels change as time goes on.</li><li>Invest In Training:&nbsp;Properly trained workers can help reduce waste and improve overall service, which has a direct effect on net income.</li><li>Understand Your Market:&nbsp;Each market is unique and revenue potential will vary depending upon location, demographics and competition.</li><li>Track Metrics Regularly:&nbsp;Food cost percentages, labor ratios and weekly sales data act as key indicators operations may need to be adjusted.</li></ol><h2>What Profitability Really Comes Down To</h2>Patel notes that if franchise owners manage labor and costs properly, it’s not impossible to achieve strong cash flow even in the first year, bucking some franchising trends.So,&nbsp;<a href="https://1851franchise.com/how-much-can-you-make-as-a-franchise-owner-2724761">how much can franchisees make</a>? While results tend to vary, careful planning, disciplined operations and a proactive approach to assessing initial costs are essential. But by grasping and guiding the elements that drive franchise profitability, franchise owners can maximize overall business earnings, scaling a business that’s sustainable financially over the long term.Want to learn more about franchise opportunities on 1851 Franchise? Be sure to visit our&nbsp;<a href="https://1851franchise.com/power-rankings">Power Rankings</a> to read more on brands making moves.

How Much Can Franchisees Make? A Guide for Prospective Franchise Owners

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<a href="https://www.chick-fil-a.com/franchise">Chick-fil-A</a> is one of the most recognizable names in the quick-service restaurant industry. With its signature chicken sandwiches, customer-first culture and impressive per-unit sales, the brand is often at the top of the list for entrepreneurs researching restaurant franchises. But if you’re wondering how to buy a franchise with&nbsp;<a href="https://1851franchise.com/the-rise-of-chick-fil-a-americas-number-one-chicken-franchise-2727483#stories">Chick-fil-A</a>, you’ll quickly realize that this opportunity comes with a unique set of requirements — and not everyone qualifies.<h2>Chick-fil-A Franchise Requirements</h2>Chick-fil-A is different from most restaurant franchises because it doesn’t take a large amount of money to get started.&nbsp;<a href="https://1851franchise.com/how-much-does-a-chick-fil-a-franchise-cost-2715278#stories">The franchise fee is $10,000</a>, and applicants don’t need to show a specific net worth or liquid assets. The lower cost, however, comes with a trade-off. The company has one of the toughest application processes in franchising and places strict rules on how the business must be run.To be considered for a Chick-fil-A franchise, applicants need to show that they can legally run a business in the United States and have a solid professional background. The brand generally looks for people with at least five years of work experience and some history of leading teams. A clean financial record is important, too, since anyone with a bankruptcy on file won’t move forward in the process. The $10,000 franchise fee has to come directly from the candidate’s own funds rather than loans or gifts. On top of that, operators are expected to commit to the restaurant full time, which means stepping away from other active business ventures and putting all of their focus into building and leading their Chick-fil-A location.Candidates also need to be fluent in written and spoken English and commit to full-time, hands-on involvement in the restaurant. In fact, Chick-fil-A expects its franchisees to divest from any other active business ventures so that they can focus entirely on operating their location.Meeting these requirements does not guarantee acceptance. Chick-fil-A receives tens of thousands of applications each year but approves only about one percent, making the opportunity one of the most competitive in franchising.<h2>A Hands-On, Operational Model</h2>One thing that makes Chick-fil-A stand out is how it expects its restaurants to be run. Owners can’t just hire managers and step back like in many other franchises. Instead, operators are expected to be hands-on with the daily business.Chick-fil-A also keeps more control over key parts of the operation than most franchisors. The company chooses the location, builds the restaurant and provides the equipment. The operator’s main role is to deliver excellent service and lead a team that meets the brand’s standards.This is not a passive investment or a multi-unit opportunity. Chick-fil-A intentionally limits each franchisee to a single location, ensuring that operators are deeply engaged in leading their restaurant and contributing to the surrounding community. For many, this model is appealing because it emphasizes leadership and culture-building rather than simply financial investment.<h2>Why It Matters</h2>For people thinking about franchising, Chick-fil-A’s requirements show why the brand is both appealing and difficult to get into. The low cost to start, the strong name recognition and the sales numbers make it one of the most appealing restaurant franchises out there, but the rules and competitive selection process make it a tough opportunity to land.On the other hand, the strict operational structure, high profit-sharing arrangement and extremely competitive application process can make it a tough fit for entrepreneurs who want more flexibility or who prefer to run multiple concepts at once.If you are considering how to buy a franchise with Chick-fil-A, it’s important to carefully evaluate whether you align with the brand’s expectations. The operators who tend to do well are the ones who like being in the restaurant every day, working with their team and serving customers. For people who want to be closely involved in one business, the Chick-fil-A model can be both profitable and satisfying.For more info on Chick-fil-A, check out these related stories on 1851 Franchise:<ul><li><a href="https://1851franchise.com/chick-fil-a-takes-the-crown-as-the-nations-premier-chicken-chain-2727486#stories">Chick-fil-A Takes the Crown as the Nation’s Premier Chicken Chain</a></li><li><a href="https://1851franchise.com/the-pros-and-cons-of-owning-a-chick-fil-a-franchise-2725069#stories">The Pros and Cons of Owning a Chick-fil-A Franchise</a></li><li><a href="https://1851franchise.com/chick-fil-a-emerges-as-the-leader-in-the-us-chicken-chain-industry-2727457#stories">Chick-fil-A Emerges as the Leader in the U.S. Chicken Chain Industry</a></li></ul>

Do You Qualify? A Look at the Chick-fil-A Franchise Requirements

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LAKEWOOD, Colo.&nbsp;—&nbsp;<a href="https://www.weareradianceholdings.com/">Radiance Holdings</a>, the parent company of both&nbsp;<a href="https://www.solafranchising.com/">Sola Salons</a>, the 750-unit salon suites franchise, and&nbsp;<a href="http://ownawoodhouse.com">Woodhouse Spas</a>, the over-90-unit luxury day spa franchise, has appointed franchise veteran&nbsp;<a href="https://www.linkedin.com/in/keith-sizemore-85992074/">Keith Sizemore</a> as its new chief development officer. With extensive experience in the franchise industry, Sizemore will support Radiance Holdings in its next phase of strategic expansion.In his new role, Sizemore will oversee the franchise development strategy for both brands, focusing on filling in key markets for&nbsp;<a href="https://1851franchise.com/sola-salons/info">Sola Salons</a> and accelerating growth for&nbsp;<a href="https://1851franchise.com/woodhouse-spas/info">Woodhouse</a> as it approaches the 100-unit milestone. With consistent momentum in the beauty and wellness sectors and both brands seeing steady growth over recent years, Sizemore joins the brand at a pivotal time for growth.“I’m excited to join Radiance Holdings at such a momentous time in the company’s journey,” Sizemore said. “Sola Salons has built an incredible foundation with 750 locations, and now, we have the opportunity to identify key markets where we can continue strategic growth. At the same time, Woodhouse is perfectly positioned to expand and bring its one-of-a-kind model to new territories nationwide.”Prior to joining Radiance Holdings, Sizemore held leadership roles at Marco’s Pizza and Shipley Do-Nuts, where he identified high-potential markets and supported franchisee growth and success from day one.&nbsp;“Keith’s career trajectory has been impressive, and his expertise in franchise development will be invaluable as we enter this next stage of growth,” said&nbsp;<a href="https://www.linkedin.com/in/benjonessola/">Ben Jones</a>, CEO of Radiance Holdings. “His ability to identify the right markets, attract quality franchisees and drive sustainable growth will be instrumental in achieving our goals.”As Sizemore steps into his new role, the team is focused on key markets for both brands. Sola Salons is targeting expansion in high-potential markets like San Francisco, Los Angeles, Houston and Chicago, while Woodhouse is prioritizing development in major metropolitan areas like Seattle, New York City, Phoenix and Boston. Within these key markets, Radiance is looking to partner with driven, passionate franchisees who are committed to providing an exceptional experience to beauty professionals and guests in their markets and building thriving businesses in the beauty and wellness sectors.ABOUT SOLA SALONS:In 2004, Sola Salons was established with the opening of its first location in Denver, Colorado. Now with 750 locations open in the U.S. and Canada, Sola is proud to offer 22,000+ independent beauty professionals the freedom and benefits of salon ownership without the risk and overhead of opening a traditional salon. Its innovative salon model empowers hairdressers, estheticians, nail techs, massage therapists and other like-minded professionals to take control of their lives and their careers. Sola provides beauty professionals with beautiful, fully-equipped salon studios alongside the support and tools they need to launch their salon business in no time. For more information about Sola Salons, please visit&nbsp;<a href="https://www.solasalonstudios.com/">https://www.solasalonstudios.com/</a>.&nbsp;ABOUT WOODHOUSE SPAS:Woodhouse Spas is a leading luxury spa franchise that offers resort-style spa experiences in local communities. Founded in 2001 in Victoria, Texas, Woodhouse Spas has grown to more than 90 locations across the United States. The brand provides a wide range of services, including massages, facials, body treatments, and nail services, all designed to offer personalized care and enhance wellness. Woodhouse franchise owners benefit from comprehensive support, including training, site selection, construction management, marketing, and operational advice. For more information about Woodhouse Spas, visit&nbsp;<a href="https://www.woodhousespas.com/.">https://www.woodhousespas.com/.</a>&nbsp;

Keith Sizemore headshot, Radiance Holdings

Radiance Holdings Names Keith Sizemore Chief Development Officer

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Callaway has agreed to sell a 60% stake in its Topgolf and Toptracer divisions to private equity firm Leonard Green &amp; Partners (LGP)&nbsp;<a href="https://www.topgolfcallawaybrands.com/news-releases/news-release-details/topgolf-callaway-brands-announces-agreement-sell-majority-stake">in a deal that values the Topgolf business at roughly $1.1 billion</a>. The transaction will bring in about $770 million in net proceeds for&nbsp;<a href="https://www.topgolfcallawaybrands.com/">Topgolf Callaway Brands</a>, according to regulatory filings. The move is part of a broader restructuring plan the company had been pursuing since same-venue sales softened and former Topgolf CEO Artie Starrs stepped down in August.Callaway and Topgolf originally merged in 2021 to accelerate the growth of the eatertainment brand, but separating the businesses is now seen as a way to sharpen strategic focus, streamline operations and better allocate capital. While the company initially explored selling as much as 80% of Topgolf, it ultimately selected LGP as a buyer because of the firm’s strong track record with high-growth consumer brands. The private equity group has backed chains such as&nbsp;<a href="https://www.zaxbys.com/franchise">Zaxby’s</a>,&nbsp;<a href="https://www.velvettaco.com/international-partner/">Velvet Taco</a> and previously&nbsp;<a href="https://1851franchise.com/shake-shacks-unusual-international-business-strategy-2710292">Shake Shack</a>.Despite earlier declines, Topgolf’s performance has begun to rebound. The company posted slightly positive same-venue sales in the third quarter of 2025, driven primarily by its core guest segment — players who use one or two hitting bays — which accounts for 80% of annual revenue. Traffic in that category returned to strong double-digit growth, aided by value promotions like Sunday Funday and weekday discounts. Operational upgrades, including improvements to the digital channel and the rollout of Toast’s point-of-sale system, have also increased efficiency and boosted spending per visit.The deal is expected to close in the first quarter of 2026. After the transaction, Topgolf Callaway Brands will rebrand as Callaway Golf Company and continue operating its core portfolio, which includes Callaway, Odyssey, TravisMathew and Ogio, while LGP guides Topgolf into its next phase of expansion.Read the full press release&nbsp;<a href="https://www.topgolfcallawaybrands.com/news-releases/news-release-details/topgolf-callaway-brands-announces-agreement-sell-majority-stake">here</a>.&nbsp;

Callaway Sells Majority Stake in Topgolf to Private Equity for $770 Million

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Richard Nonelle Named One of the Franchising Industry’s Top Leaders by Franchise Business Review

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