Right at Home

Jim is a World War II veteran, retiree, father of four, and grandpa. When his wife passed, Jim suddenly found himself alone in his house, grieving, and facing the slew of health issues that come with old age.

His three daughters wanted their dad to age with dignity and comfort, so they did all they could, but they had their own families and jobs too.

That&rsquo;s when they found in-home care.

&nbsp;Our mission at Right at Home is to improve the quality of life for those we serve, and we step in to fill the care gaps that families and healthcare providers simply can&rsquo;t cover.

&nbsp;

Hiring us is like hiring an extra family member.

There are over 50 million family caregivers in America, and like Jim&rsquo;s daughters, even their extraordinary efforts aren&rsquo;t enough to meet the needs of our aging population.

In-home care, also known as private pay home care, does what trusted family members do. We offer companion care, such as playing cards with our clients and helping them cook, and personal care, such as assisting them in dressing and using the bathroom.

Often, when a client leaves the hospital, Medicare will pay for limited home health care, when a nurse makes house calls. But when that ends, private pay home care helps lift the family burden.

Our caregivers also serve as advocates for the client. We know what&rsquo;s going on inside the house and can relay the client&rsquo;s full medical story to the multiple doctors serving them.

We match the right caregiver to the right client and create a customized care plan that fits their needs and budget. If the client&rsquo;s diagnosis changes, our plan changes right alongside.

&nbsp;

Why in-home care is a large and respected part of healthcare.

The Medicare system is designed to fix you when you&rsquo;re broken, but the aging process is ongoing. Older adults may not have an immediate problem like a broken hip, but they may not be safe and independent in their home either.

Caregivers make sure the client eats, takes their medication, and has a healthy environment. All of that helps prevent them from returning to the hospital, which in turn keeps healthcare costs down.

This is crucial.

Medicare was created with a shorter life expectancy in mind. There&#39;s a lack of funding from the tax base because the baby boomers had half as many children as their parents, and there&rsquo;s a strong preference for aging as long as possible at home.

In-home care improves healthcare outcomes and reduces costs; one study showed that our services had reduced the hospital readmission rate by 65%.

&nbsp;

It gets better.

In April of 2018, the Centers for Medicare and Medicaid Services (CMS) announced that patients with Medicare Advantage plans can now use them to pay for private pay home care.

That means that business owners in the home care space are now Medicare providers, but they&rsquo;re not required to obtain certification through CMS. &nbsp;

So, the risk is being moved to the Medicare side, but private pay home care providers can still make client-centered plans and keep helping people like Jim.

How In-Home Care Fits in the Healthcare Continuum

1851 Franchise

Jim is a World War II veteran, retiree, father of four, and grandpa. When his wife passed, Jim suddenly found himself alone in his house, grieving, and facing the slew of health issues that come with old age.

His three daughters wanted their dad to age with dignity and comfort, so they did all they could, but they had their own families and jobs too.

That’s when they found in-home care.

 Our mission at Right at Home is to improve the quality of life for those we serve, and we step in to fill the care gaps that families and healthcare providers simply can’t cover.

This brand page has been paid for by RIGHT AT HOME. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

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OMAHA, Neb.&nbsp;—&nbsp;<a href="http://rightathomefranchise.com">Right at Home</a>, the industry-leading in-home care franchise with more than 750 locations across the United States and four other countries, closed 2025 with strong growth and major progress in system innovation.The company awarded 24 new territories during the year and completed about 22 resales, helping both new and existing franchisees expand their footprint. Nearly 30 new offices opened across the country, many tied to territories sold in 2024.“It’s been a really fantastic year,” said&nbsp;<a href="https://www.linkedin.com/in/jennychaney/">Jennifer Chaney</a>, Senior Vice President of Franchise Development and Sales. “Territory sales and resale activity have both been very consistent with years past. There haven’t been any curveballs or unforeseen circumstances that got us off track — it’s just been a solid, steady year for our system.”<h2>Strengthening Operations Through Technology</h2>A major milestone for the brand in 2025 was the launch of Zoho CRM across the franchise system — a multi-year project designed to help owners streamline operations and improve communication. The new platform now supports everything from client management to day-to-day scheduling.“Zoho was a very big win for us and a huge project,” Chaney said. “We're very delighted to see the project in motion.”&nbsp;Another highlight of 2025 was&nbsp;<a href="http://1851franchise.com/rightathome/info">Right at Home’s</a> new partnership with Encapture. Together, the two organizations launched a custom app designed to help franchise owners manage daily operations more efficiently.The idea came directly from the field. Through the Strategic Leadership Council, a group of franchise representatives who share systemwide feedback, owners repeatedly asked for a mobile tool that could simplify onboarding, training and document sharing.“Our franchise owners wanted an app they could use to access training materials, handle onboarding, and share documents from their phones,” Chaney said. “So we partnered with Encapture, and it’s been a huge win for everyone.”<h2>Where Growth Is Headed</h2>As Right at Home plans for the year ahead, its development team is turning its focus toward several key markets, including Ohio, Pennsylvania, Minnesota, Michigan, Wisconsin, Massachusetts, and Iowa. Each offers favorable licensing requirements and growing populations of seniors who need care, as the company looks to close in on more rural areas that have historically lacked enough senior care options. Right at Home wants to enter these markets to truly make a difference in the lives of the elderly in those communities.Technology will continue to play a central role in 2026. The brand’s innovation team is already exploring how to responsibly integrate artificial intelligence into operations to make franchise management even more efficient.“There are so many ways our franchise owners can use AI in their businesses, but what are the best ways? What are the most efficient ways?” Chaney said. “We have a fantastic team and a fantastic department that does all the research on what's best for our franchise owners to incorporate into their business.”<h2>Building on the Right Kind of Growth</h2>For 2026, Right at Home plans to award at least 24 new territories, consistent with its measured approach to expansion. Chaney says the goal isn’t just about numbers; it’s about finding the right people to carry the brand’s mission forward.“This is a very people-centered business,” she said. “You have to have a passion for people.”Chaney also emphasized that resale opportunities will remain a valuable entry point for prospective owners. These existing businesses come fully operational with staff, clients, and infrastructure already in place.“Buying a resale is like stepping into a plane that’s already in flight,” she said. “It’s a running business that’s ready to keep going under new leadership. For many buyers, that’s the best fit.”ABOUT RIGHT AT HOME:Founded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 750 franchise locations in the U.S. and four other countries. For more information about Right at Home, visit&nbsp;<a href="https://www.rightathome.net">https://www.rightathome.net</a> or read the Right at Home blog at&nbsp;<a href="https://www.rightathome.net/blog/.">https://www.rightathome.net/blog/.</a>&nbsp;

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Navy veteran&nbsp;<a href="https://www.linkedin.com/in/rightathomeperrysburg/">John Baldwin</a> has traded the tight confines of nuclear submarines for a different kind of high-stakes environment: families trying to keep aging loved ones safe at home.Baldwin, 64, owns a&nbsp;<a href="https://rightathomefranchise.com/">Right at Home</a> franchise in&nbsp;<a href="https://www.rightathome.net/perrysburg">Perrysburg, Ohio</a>, providing in-home support for seniors who want to stay where they are most comfortable. “We do in-home care and assistance for the elderly to help them age in place,” Baldwin&nbsp;<a href="https://toledofreepress.com/beneath-the-surface-the-veteran-behind-right-at-home/">told Toledo Free Press</a>. That’s the business, in a nutshell.”His first career ran deep beneath the ocean. Baldwin served as a submariner from 1979 to 1985, part of the Navy’s nuclear program. He described the pace as relentless and the learning curve steep, moving from nuclear power school to instructing on a prototype and then joining the submarine fleet. Patrols could last three to four months, he said, and the routine blurred time into a single, rolling stretch of days.After leaving the Navy, Baldwin spent two decades at the Davis-Besse Nuclear Power Station. But when his parents and in-laws needed help later in life, he ran into a problem many adult children recognize immediately: finding care that feels both reliable and personal.“God redirected my career path in a big way,” Baldwin said, describing the experience that led him to home care and, eventually, to Right at Home. He opened his franchise in 2010.Today, Baldwin focuses on matching caregivers with clients in a way that makes support feel welcome, not intrusive. Care can range from a couple of visits a week to full-time help, depending on where a family is in the aging process, he said.Baldwin also makes a point to ask new clients a direct question — whether they served — and to steer veterans and their families toward benefits they may not realize are available. For him, it is a continuation of a familiar mission: serve the people counting on you, and make sure no one has to figure it out alone.Read the original article&nbsp;<a href="https://toledofreepress.com/beneath-the-surface-the-veteran-behind-right-at-home/">here</a>.If you're interested in taking the next step in making a difference in your community as a Right at Home franchisee, visit&nbsp;<a href="https://rightathomefranchise.com/">https://rightathomefranchise.com/</a>.

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