Right at Home

As the senior care industry evolves,&nbsp;<a href="https://rightathomefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-is-supporting-franchisees-with-new-tech-implementation-2729032" target="_blank" rel="nofollow">Right at Home</a> is staying ahead of the curve by equipping its franchisees with innovative technologies that improve care delivery, streamline operations, and expand access to critical services. With a clear focus on empowering clients to age safely at home, the brand has rolled out several new tech-driven initiatives — from advanced in-home monitoring systems to virtual dementia care support and AI-powered health tracking. These tools not only enhance client outcomes but also give franchise owners a competitive edge in their local markets.<h2>Right Assist: A Game-Changer in In-Home Monitoring</h2><a href="https://1851franchise.com/rightathome/info">Right at Home’s</a> latest advancement, RightAssist, is already transforming how care is delivered across the system. Powered by PacSana and Connected Home Living (CHL), this tool uses wearable and in-home sensors to track changes in clients' routines, helping caregivers proactively adapt care plans.“We really wanted to find a technology that checked all the boxes,” said&nbsp;<a href="https://www.linkedin.com/in/bradyschwab/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-is-supporting-franchisees-with-new-tech-implementation-2729032" target="_blank" rel="nofollow">Brady Schwab</a>, Chief Growth and Strategic Operations Officer. “From a client perspective, it needed to secure their privacy without feeling invasive. From our franchisee perspective, it needed to fit within the business model.”<a href="https://www.linkedin.com/in/rahjrobinson/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-is-supporting-franchisees-with-new-tech-implementation-2729032" target="_blank" rel="nofollow">Jamie Robinson,</a> a longtime Right at Home franchisee, said his decision to implement RightAssist was personal and professional. “I had personal experience just dealing with an aging parent,” he said. “I always looked at it and said, ‘What would have been beneficial to help her live safely at home?’”RightAssist offers 24/7 fall detection, remote care coordination, and wellness monitoring — all without relying on wearables or cameras. “It gives peace of mind to know that when a caregiver goes to sleep, their aging parent can still be monitored,” Robinson said. “This is a major differentiator in our market.”<h2>PocketRN and the GUIDE Program: Revolutionizing Dementia Care</h2>Right at Home’s partnership with PocketRN supports seniors with dementia and their families through the&nbsp;<a href="https://www.cms.gov/priorities/innovation/innovation-models/guide?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-is-supporting-franchisees-with-new-tech-implementation-2729032" target="_blank" rel="nofollow">Medicare-funded GUIDE program</a>. The program includes 24/7 access to dementia-trained clinicians, medication management, and support services for family caregivers.<a href="https://www.linkedin.com/in/robertsondoug/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-is-supporting-franchisees-with-new-tech-implementation-2729032" target="_blank" rel="nofollow">Doug Robertson</a>, Senior Director of Government Affairs, explained that Right at Home formed a strategic alliance with PocketRN to deliver these services. “GUIDE is a targeted Medicare benefit for those in Original Medicare with dementia,” said Robertson. “It’s designed to support not just the beneficiary, but also the family member.”The program helps franchisees by providing a new, reimbursable revenue stream while offering critical care.<a href="https://www.linkedin.com/in/blissadam/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-is-supporting-franchisees-with-new-tech-implementation-2729032" target="_blank" rel="nofollow">Adam Bliss</a>, a participating franchisee, highlighted the collaboration’s broader significance. “This is a really big step in the right direction to fund the type of care necessary to increase the quality of life for people,” he said. “And hopefully, what we'll prove out over the years of the pilot is that some of the financial burden and cost in the medical care system will also be impacted positively.”<h2>CRM Pilot Program: Streamlining Operations and Driving Growth</h2>In addition to care enhancements, Right at Home is piloting a new CRM platform designed to help franchisees grow top-line revenue and operate more efficiently.“We really wanted to bring technology into all layers of the business,” said Schwab. “We identified the CRM as a strategic way to contribute to revenue growth… and provide insights and data captured through the process.”After building out the system on the corporate side, early adopters in the franchise network are beginning to test the platform, with a wider rollout expected later this year. The goal is to help offices understand how clients are acquired and retained and measure satisfaction across the care journey — all while reducing manual reporting.<h2>RespirAI Partnership: AI-Powered COPD Monitoring at Home</h2>In collaboration with RespirAI Medical, Right at Home is working to develop a home monitoring platform for individuals with chronic pulmonary conditions such as COPD. Funded through the&nbsp;<a href="https://www.birdf.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-is-supporting-franchisees-with-new-tech-implementation-2729032" target="_blank" rel="nofollow">BIRD Foundation</a>, the program uses AI and wearable sensors to detect early signs of flare-ups, helping seniors avoid hospitalizations.“We are really excited about what this technology could bring to those that we serve,” said Schwab. “It allows them to get the right medical intervention in the home before the worst possible outcomes occur.”This innovation marks a new frontier for Right at Home as it expands its clinical technology capabilities and develops new ways to support chronic disease management.<h2>Preparing Franchisees for the Future of Home Care</h2>Right at Home’s commitment to innovation is rooted in its mission to improve the lives of those it serves. “We don’t want to do things just because they’re new,” Schwab said. “We want to build on what we’re doing to take the next step forward.”These technologies — RightAssist, PocketRN, the CRM platform, and RespirAI — reflect years of planning and investment. And for franchisees like Adam Bliss, the impact is already clear: “Integrating technology into your agency is not an option; it’s a necessity… It sets you apart to be a thought leader in your local market.”With technology at the forefront, Right at Home is helping its franchisees offer better care, build stronger businesses, and lead the senior care industry into the future.If you're interested in taking the next step in making a difference in your community as a Right at Home franchisee, visit&nbsp;<a href="https://rightathomefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-right-at-home-is-supporting-franchisees-with-new-tech-implementation-2729032" target="_blank" rel="nofollow">https://rightathomefranchise.com/.</a>&nbsp;

How Right at Home Is Supporting Franchisees With New Tech Implementation

How Right at Home Supports Franchisees With New Senior Care Technology

1851 Franchise

By integrating tools like RightAssist, PocketRN, CRM systems, and AI-powered health tracking, Right at Home is redefining how franchisees deliver and manage care.

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OMAHA, Neb.&nbsp;—&nbsp;<a href="http://rightathomefranchise.com">Right at Home</a>, the industry-leading in-home care franchise with more than 750 locations across the United States and four other countries, closed 2025 with strong growth and major progress in system innovation.The company awarded 24 new territories during the year and completed about 22 resales, helping both new and existing franchisees expand their footprint. Nearly 30 new offices opened across the country, many tied to territories sold in 2024.“It’s been a really fantastic year,” said&nbsp;<a href="https://www.linkedin.com/in/jennychaney/">Jennifer Chaney</a>, Senior Vice President of Franchise Development and Sales. “Territory sales and resale activity have both been very consistent with years past. There haven’t been any curveballs or unforeseen circumstances that got us off track — it’s just been a solid, steady year for our system.”<h2>Strengthening Operations Through Technology</h2>A major milestone for the brand in 2025 was the launch of Zoho CRM across the franchise system — a multi-year project designed to help owners streamline operations and improve communication. The new platform now supports everything from client management to day-to-day scheduling.“Zoho was a very big win for us and a huge project,” Chaney said. “We're very delighted to see the project in motion.”&nbsp;Another highlight of 2025 was&nbsp;<a href="http://1851franchise.com/rightathome/info">Right at Home’s</a> new partnership with Encapture. Together, the two organizations launched a custom app designed to help franchise owners manage daily operations more efficiently.The idea came directly from the field. Through the Strategic Leadership Council, a group of franchise representatives who share systemwide feedback, owners repeatedly asked for a mobile tool that could simplify onboarding, training and document sharing.“Our franchise owners wanted an app they could use to access training materials, handle onboarding, and share documents from their phones,” Chaney said. “So we partnered with Encapture, and it’s been a huge win for everyone.”<h2>Where Growth Is Headed</h2>As Right at Home plans for the year ahead, its development team is turning its focus toward several key markets, including Ohio, Pennsylvania, Minnesota, Michigan, Wisconsin, Massachusetts, and Iowa. Each offers favorable licensing requirements and growing populations of seniors who need care, as the company looks to close in on more rural areas that have historically lacked enough senior care options. Right at Home wants to enter these markets to truly make a difference in the lives of the elderly in those communities.Technology will continue to play a central role in 2026. The brand’s innovation team is already exploring how to responsibly integrate artificial intelligence into operations to make franchise management even more efficient.“There are so many ways our franchise owners can use AI in their businesses, but what are the best ways? What are the most efficient ways?” Chaney said. “We have a fantastic team and a fantastic department that does all the research on what's best for our franchise owners to incorporate into their business.”<h2>Building on the Right Kind of Growth</h2>For 2026, Right at Home plans to award at least 24 new territories, consistent with its measured approach to expansion. Chaney says the goal isn’t just about numbers; it’s about finding the right people to carry the brand’s mission forward.“This is a very people-centered business,” she said. “You have to have a passion for people.”Chaney also emphasized that resale opportunities will remain a valuable entry point for prospective owners. These existing businesses come fully operational with staff, clients, and infrastructure already in place.“Buying a resale is like stepping into a plane that’s already in flight,” she said. “It’s a running business that’s ready to keep going under new leadership. For many buyers, that’s the best fit.”ABOUT RIGHT AT HOME:Founded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 750 franchise locations in the U.S. and four other countries. For more information about Right at Home, visit&nbsp;<a href="https://www.rightathome.net">https://www.rightathome.net</a> or read the Right at Home blog at&nbsp;<a href="https://www.rightathome.net/blog/.">https://www.rightathome.net/blog/.</a>&nbsp;

Right at Home Finishes 2025 Strong, Launches New Tech and Sets Sights on 2026 Franchise Growth

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Right at Home Caps Q3 2025 With Record Hours and a Strong 2026 Pipeline

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Right at Home Marks 30 Years With Stories of Family Legacy and Lasting Impact

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Navy veteran&nbsp;<a href="https://www.linkedin.com/in/rightathomeperrysburg/">John Baldwin</a> has traded the tight confines of nuclear submarines for a different kind of high-stakes environment: families trying to keep aging loved ones safe at home.Baldwin, 64, owns a&nbsp;<a href="https://rightathomefranchise.com/">Right at Home</a> franchise in&nbsp;<a href="https://www.rightathome.net/perrysburg">Perrysburg, Ohio</a>, providing in-home support for seniors who want to stay where they are most comfortable. “We do in-home care and assistance for the elderly to help them age in place,” Baldwin&nbsp;<a href="https://toledofreepress.com/beneath-the-surface-the-veteran-behind-right-at-home/">told Toledo Free Press</a>. That’s the business, in a nutshell.”His first career ran deep beneath the ocean. Baldwin served as a submariner from 1979 to 1985, part of the Navy’s nuclear program. He described the pace as relentless and the learning curve steep, moving from nuclear power school to instructing on a prototype and then joining the submarine fleet. Patrols could last three to four months, he said, and the routine blurred time into a single, rolling stretch of days.After leaving the Navy, Baldwin spent two decades at the Davis-Besse Nuclear Power Station. But when his parents and in-laws needed help later in life, he ran into a problem many adult children recognize immediately: finding care that feels both reliable and personal.“God redirected my career path in a big way,” Baldwin said, describing the experience that led him to home care and, eventually, to Right at Home. He opened his franchise in 2010.Today, Baldwin focuses on matching caregivers with clients in a way that makes support feel welcome, not intrusive. Care can range from a couple of visits a week to full-time help, depending on where a family is in the aging process, he said.Baldwin also makes a point to ask new clients a direct question — whether they served — and to steer veterans and their families toward benefits they may not realize are available. For him, it is a continuation of a familiar mission: serve the people counting on you, and make sure no one has to figure it out alone.Read the original article&nbsp;<a href="https://toledofreepress.com/beneath-the-surface-the-veteran-behind-right-at-home/">here</a>.If you're interested in taking the next step in making a difference in your community as a Right at Home franchisee, visit&nbsp;<a href="https://rightathomefranchise.com/">https://rightathomefranchise.com/</a>.

Right at Home - Toledo Free Press Agg - 1851 Franchise

Toledo Free Press: Beneath the Surface — The Veteran Behind Right at Home

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How Right at Home Is Supporting Franchisees With New Tech Implementation

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