Right at Home General Manager Steps Into Ownership With Central Oregon Office

After seven years climbing the ranks at Right at Home of Eugene, Oregon, which is owned by his parents, Andy Mosman is stepping into ownership. Mosman officially took over the Right at Home office in Bend, Oregon, in May following the previous owner’s transition.

Having been with the brand for nearly a decade, and bringing an even deeper personal connection to in-home care, Mosman was excited to learn of the opportunity to step into ownership in Bend. After 14 years in the community, the Bend team had built an incredible reputation; Mosman is now upholding that reputation while carrying on the family legacy.

1851 Franchise spoke with Mosman to learn more about his journey to franchising and his goals for the future.

1851 Franchise: Frame your personal story for us. What did you do before franchising, and how did you decide franchising made sense for you?

Andy Mosman: My dad was in medical sales and supplies, so he was always in and out of operating rooms and doctor’s offices. I would go with him sometimes when I was little, and that gave me my first glimpse into health care.

When I was 18, my grandmother, Madeline, who is very dear to me, got sick with pancreatic cancer. I made the choice during my freshman year of college to be her primary caregiver. I lived with her and helped her with everything she needed six days a week. It was very difficult, but that experience was a crucible moment for me. It opened my eyes to caregiving on a very personal level.

I went to school for science and worked as a CNA [certified nursing assistant] during my sophomore year. I worked in biomedical research for a few years after college. My parents opened up Right at Home in Eugene, Oregon, in 2010 or 2011, and I helped them out for the first couple of months while I continued in research. In 2017, I came back on board with them full-time. I grew from a staffing coordinator to the office’s general manager. It’s been a labor of love, but we’ve built an excellent reputation and an efficient business.

In May, I officially took over Right at Home of Central Oregon as a franchisee, but I continue to help my parents with their business, too. I’m excited about this new venture and happy to be able to continue supporting the team back in Eugene.

1851: What was your perception of franchising prior to becoming a franchisee, and what do you want people to know about franchising now that you are in it?

Mosman: Having been a general manager of a Right at Home for years, I knew I had a lot of industry experience. Having the Right at Home name and franchise support behind me made me even more confident in my choice. I’ve known the former owner for a while, and she has done a great job in this community over the past 14 years. She has become a mainstay and built a great team with a great reputation.

I’ve made a lot of connections with the Right at Home community, staff and owners. Beyond the support that you get as a franchise owner, you get to be a part of the community. The Right at Home name has a lot of weight behind it, and I can leverage that reputation that Right at Home has built.

1851: What made you pick this brand? What excites you most about this company?

Mosman: I’m really excited, as I step into my journey with Right at Home as an owner, to make even more of an impact. I get to make the decisions, hire the right people and get to know the community in a different way. I feel very empowered to make a positive change for myself, my team and the community. 

I feel like I now have more of a permanent place or a seat at the table in the community. It feels really nice.

1851: What do you hope to achieve with your business? What are your plans for growth? 

Mosman: It has been a whirlwind over the last few months, so I am most focused on making a smooth transition and beginning to grow my presence in Bend. But in the long term, I would love to build this business and continue to grow it. I hope to be one of the leaders in the system for both client and employee experience.

For me, taking care of my employees is my top priority. I love our clients dearly, and they are important, but ensuring that employees are well, happy, healthy, safe, have good benefits and feel well supported is the foundation. Coming from health care, I know how hard the caregiving work can be, and I’m very passionate about ensuring that my people feel supported so they are able to provide the absolute best care to our clients.

I also think about the longer-term future a lot. I would love to pass this business down to my son or another family member who might be interested — perhaps a niece. Right at Home ownership has afforded me such a great opportunity, both personally and professionally. When my parents brought me into the fold, that made me a more mature person and taught me how to deal with adversity even better. I’d like to be able to pass those skills, opportunities and values on to a third generation.

1851: What is the one thing about your story you want us to know?

Mosman: For many people, the impetus for being interested in the caregiving industry is that family caregiving experience. That’s something that I hold dear to me; I think about that every day. 

Being a family enterprise with my mom and dad is unique as well. It’s not unheard of, but keeping it in the family is something I’m very proud of.

1851: What advice do you have for other people thinking about becoming a franchise owner?

Mosman: Do the work first. Volunteer as a caregiver. Having firsthand experience on the caregiver side is absolutely vital to your success. In addition, I’d suggest reaching out to current franchisees who have been doing this for a while. It’s important that you get an honest, clear idea of what ownership involves. 

ABOUT RIGHT AT HOME:

Founded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 700 franchise locations in the U.S. and five other countries.

If you're interested in taking the next step in making a difference in your community as a Right at Home franchisee, visit http://rightathomefranchise.com or to read more about franchise ownership, visit our blog at: https://rightathomefranchise.com/forc/.